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1.0 10 Reviews

ZOZI Complaints Summary

0 Resolved
10 Unresolved
Our verdict: Engaging with ZOZI at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ZOZI reviews & complaints 10

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A
10:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ZOZI $200 no credit no refund - scam

They changed to a 'merchant facing platform' so just the $200 in credits that they would not refund are now not redeemable and not refundable.

"hi aaron,

Thank you for reaching out to zozi advance support!

Zozi provides a two part platform focusing on both the consumer (Zozi marketplace) and business (Booking software called zozi advance). We recently partnered with another business called peek pro to focus more on the software side of the business. This partnership would unlock a lot of exciting new features for our current merchants and also make us the largest booking system in the travel and tourism industry. Currently, all of our efforts are going into transitioning zozi advance accounts to the peek pro system.

With this new partnership, unfortunately, the zozi marketplace was discontinued and any unused credits will not be redeemable. I definitely understand this is quite inconvenient but we do not have any alternative options at this time."

They also removed all of their customer service links and are simply ripping off customers who had credits - it is clear from other reviews that there are many.

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M
12:37 pm EST

ZOZI I learned about them after I started getting spam from them

I learned about them after I started getting spam from them. Everyday, multiple emails. Whatevs, I figure I'l unsubscribe & be done. LOL if only. In order to unsubscribe (or communicate with them at all) I need an account - I don't have one because it's spam. Kinda shady, and also a violation of the CAN-SPAM act. I send them an email complaining about this, get something back saying it's all fixed. NOPE. Still get the emails. Complain on their facebook, get blocked. Still get the emails. Complain on twitter. Still get emails. And the thing is? THEIR "DEALS" are TERRIBLE. A quick search has consistently found the exact same deal cheaper somewhere else.

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Rebekah B
San Francisco, US
Sep 19, 2013 2:14 pm EDT

Hi there,
Rebekah from ZOZI here. I am so sorry we filled up your email inbox. We have made the unsubscribe process a lot easier since your post. I would encourage you to give us another try. We work with merchants to bring experiences and adventures to customers. While our experiences are not always at a reduced rate, we do introduce people to a lot of opportunities in their area that they may not have heard of before.

ComplaintsBoard
S
9:57 am EDT

ZOZI I could not redeem the vouchers because their vendor did not want to redeem them

I bought some voucher from Zozi. They posted that their voucher was 100% guarantee a full refund. I could not redeem the vouchers because their vendor did not want to redeem them. Zozo never refunded my money instead gave me their zozi credits to buy other things from their website. Such a low life business. I did not have this kind of problem with other sites such as livingsocial etc

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Rebekah B
San Francisco, US
Sep 19, 2013 2:04 pm EDT

Hi Soomete,

I'd love the opportunity to review your situation and see if I can assist. While we failed to do so in the past, ZOZI has put a lot of energy into creating an awesome customer interaction. We are paying close attention to these reviews and encourage you to contact us directly at help@zozi.com (reference me).

Is ZOZI legit?

Our verdict: Complaints Board's thorough examination reveals ZOZI as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, ZOZI stands out for its commitment to quality and security. Clients considering ZOZI should delve into its customer service record to gauge compatibility with their expectations.

ZOZI earns 91% level of Trustworthiness

Perfect Trust Endorsement: ZOZI achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ZOZI. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of ZOZI's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Zozi.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Zozi.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a zozi.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

ZOZI's website appears to be focused on art and entertainment. While this can be a great source for finding creative inspiration, it's important to verify the legitimacy of the site and its content before investing time or money. However, it's important to take the time to research the site and verify its legitimacy before making any purchases or investments.

We looked up ZOZI and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While ZOZI has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • ZOZI protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to ZOZI. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
E
10:50 pm EDT

ZOZI This customer service sucks

Actually pretty mad... Bought a voucher for myself and my little sister to run in the Seattle foam fest.. The voucher doesn't even work on the website! Seriously?! First I tried to contact zozi but nothing Then the foamfest website and nothing

This customer service sucks.

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AllisonZozi
AllisonZozi
San Francisco, US
May 29, 2012 3:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Erele, this is the support manager from zozi. Have you emailed us at support@zozi.com? I regret that I don't see any communications from you. I'd be more than happy to assist you with registration, or even a refund. Please email me at support@zozi.com, and we can get the ball rolling right away. Have a great day!

ComplaintsBoard
T
8:02 pm EDT

ZOZI Still waiting on refund, still waiting on reopening the ticket

We purchased a zozi weekend rock climbing tour and the guide no-showed without contacting us. We could not reschedule and the three of us emailed zozi. My girlfriend got a quick response and a refund along with zozi credit for $25. I didn't receive a response back for 10 days. I re-emailed and called and 2 days later I called again. 15 days later I finally re-emailed a seething complaint about service and they responded back with a cookie cutter refund apologizing for a completely different company. The representative's name was Allison C.

They didn't read any of the emails I sent, nor did they offer additional credit they extended to someone else, and they CLOSED the ticket so I couldn't respond to their cookie-cutter email about "zozi is devoted to a great experience blah blah".

Still waiting on refund, still waiting on reopening the ticket, and they sent me a link to review their service. Oh I will. Once you're done servicing me.

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Rebekah B
San Francisco, US
Sep 19, 2013 2:00 pm EDT

Hi,
Rebekah from ZOZI here. I am sorry we made you wait so long (not gonna lie, a year and a half is a pretty long time!). To be honest, in the past we haven't had enough resources on the Customer Loyalty team to meet our own expectations around what great service should be. We’re actively working on this, everyday. One example is me going through all these online reviews. We've made a lot of mistakes, but we're learning and growing from them. I would love the opportunity to make this situation right. Please contact me at help@zozi.com (reference Rebekah).

ComplaintsBoard
S
6:25 pm EST

ZOZI Unhelpful customer service

I purchased a package from Zozi.com to be redeemed at Perris host air Balloon adventures up in the air however the people Perris host air Balloon adventures up in the air say they can not locate my order and they are very rude and when I go to Zozi to deal with them they do not answer. I have send many emails and made several phone calls that have gone with out an answer. They never return my call and I would like to talk to someone to see what is going on with the $200 I have paid zozi for this adventure. No one responses no one wants to help out and this is bar far the worst experience I have had with any company online. Zozi's provides zero customer service and Perris host air Balloon adventures up in the air provides rude and unhelpful customer service and at the end I am unable to go n this ride because no one wants to take care of it. I would like to get my money back and no longer wish to use the services at Perris host air Balloon adventures up in the air.

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Rebekah B
San Francisco, US
Sep 19, 2013 1:56 pm EDT

Hi,
Rebekah from ZOZI here. While I realize we are nearly 2 years late on a response to this, I would love to resolve your issue. ZOZI mistakenly in the past did not allocate enough resources towards customer service. But we've changed that and are ready and willing to amaze all our customers. Please contact help@zozi.com and reference me (Rebekah) so I can work with you towards a resolution.

ComplaintsBoard
R
12:38 pm EST

ZOZI Zozi.com is a rip off scam

Same as the others.. Bought an Intro to Polo Clinic - $113 Then whenever I called to make a reservation.. Voicemail was full & couldn't leave a message or when I did leave one.. No response. So lame. Total scam. Unless I get my money back ASAP I will repeat my story & urge every person reading it that DO NOT BUY FROM ZOZI.COM BECAUSE IT'S A RIP-OFF SCAM!

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RANSHAW
Denver, US
Feb 16, 2015 11:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

Similar experience paid for two day shipping on a pair of smith goggles and can't reach company canceling order today.

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Rebekah B
San Francisco, US
Sep 19, 2013 1:45 pm EDT

Hi,
Rebekah from ZOZI here. I am so sorry you had trouble redeeming your vouchers. To be honest, in the past we haven't had enough resources on the Customer Loyalty team to meet our own expectations around what great service should be. We’re actively working on this, everyday. While this post is old, I would love the opportunity to resolve this issue. Please contact me at help@zozi.com (reference me- Rebekah).

ComplaintsBoard
S
4:12 pm EDT

ZOZI Please do not use them or you will get scammed like I did out of $100.00

I had to file a complaint with the BBB over the company Zozi! Do not buy facebook deals by Zozi or use the Zozi vouchers from their website. I bought 4 deals from them and they said I will get a refund because the vender/merchant did not honor the vouchers. After 2 weeks no refund! All I got was a sorry and $20.00 Zozi credits. Please do not use them or you will get scammed like I did out of $100.00.

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Rebekah B
San Francisco, US
Sep 19, 2013 1:43 pm EDT

Hi,
Rebekah from ZOZI here. I am so sorry you had a negative experience with ZOZI and while this post is several years old, I would really love to make the situation right. Could you contact me at help@zozi.com (reference me- Rebekah)? In the last couple years, ZOZI has grown a lot and we are striving to continually improve and impress our customers. I am sorry in the past we failed to do so.

ComplaintsBoard
S
5:14 pm EDT

ZOZI I will not be using their platform again

Used their service and they are all backwards compared to other sites such as Groupon, GiltCity, etc. I will not be using their platform again.

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Rebekah B
San Francisco, US
Sep 19, 2013 1:41 pm EDT

Hi,
Rebekah from ZOZI here, I know this post is old, but we'd love for you to give us another chance. We have grown a lot in the last couple years and have worked really hard to provide amazing experiences to our customers. If this post is due to a negative interaction, I would love to hear about it and see how I can resolve it. Please contact us at help@zozi.com (reference Rebekah).

ComplaintsBoard
C
11:34 am EDT

ZOZI They misrepresented the facts to get us to sign an agreement and keep us from using another company

We were contacted to run an ad in the Orlando area. We were told we had to sign an agreement by July 15 to have our ad run by July 20. On July 18, I contacted Zozi because we could not get the Orlando site to come up.On the 19th of July another representative finally answered our inquiry and informed us that the Orlando site will not be up for 3 to 4 weeks! They misrepresented the facts to get us to sign an agreement and keep us from using another company. We do not do business this way and will not be using Zozi!

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