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Replied
twoo premium subscription not activated
Please check my twoo premium subscription. my subscription is until 14 july 2017 but its already stop.
please check as i have paid for this service
you can refer to screen capture where showing the next renew date would be on 14 July 2017 and it was renewed on 14 July 2017
I have also attached screen capture showing premium user not activcated.
i cannot do many things because the premium subscription stop.
Please activate it again
my email is [protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. I can see that the issue is being resolved via our help desk. If there is anything else we can help you with, let us know.
Regards,
Aleksandra
Team Twoo
Replied
direct debit without any confirmation
Hi ! I discovered that i have discovered a direct payment from my bank account with twoo, are nearly 2 years. I didn't noticed at the beginning but now is upsetting . I don't have an Twoo account and i don't understand why on transactions appear vdp-twoo . I want to cancel or disable any of this.
Card holder * Mrs Anamaria Babei
no [protected] exp 07/17 VISA
This card is used, or someone is using it on Twoo . I don't know how, and i can't discover the issue, i fill some forms at the bank, but nothing, i can't stop the transaction. Thank you!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. I can see that your card has been linked with one of the accounts on Twoo and that's why you've been charged. If you think these transactions were fraudulent could you please contact us at premium@twoo.com so that we can resolve the issue? Posting your credit card details on the site which is available for everybody is not safe and we'd like to make sure your payment details that are needed to solve this case are not posted publicly.
If there is anything else we can help you with, please let us know.
Regards,
Aleksandra
Team Twoo
Replied
unauthorized payment $92.99 for 3 months of twoo boost pack on my paypal
Hello
I was billed today with my 3 Months Premium membership of $30.99 additional $92.99 for 3 months the Twoo boost Pack that I didn't sign up for. Here are the details:
Transaction date: Apr 15, 2017
Transaction ID: 4CM82028E8334662K
Transaction amount: $92.99 USD
Recipient email: [protected]@twoo.com
I didn't signed up for this option or applied for it.. Can you please cancel this option for me and refund me the $92.99.
There no option for this in Setting once I logged in Twoo.com
there is no option to even cancel my premium membership.
My email [protected]@yahoo.com
Your help will be greatly appreciated in this matter
Many Thanks
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. I can see that you've been in contact with our help desk and we've explained why you've been charged. If we can help you with anything else, let us know.
Regards,
Aleksandra
Team Twoo
Replied
my account is not working.
My twoo account stopped working. Friends cant see my comments and iIf so, please send us a scan of your ID with a photo, such as a driver's license or your passport, so we can let the IT team know that you're the one reporting this issue. It's a standard procedure whenever we contact our IT department. dont see replies. This is confirmed on whatsap. Twoo...
Read full review of Twoo.com and 6 comments
Replied
payment deduction without authorization
I was nowhere warned about renewal of this useless service provided by Twoo. All Ive been told its working for next three days. Also there is no options given (for obvious reasons) to turn of renewal even if i wanted to. I want my money back and my profile deleted! You can bet you're not gonna authorize another transaction from my Card ever again..
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. On the first screenshot that you've posted there is a clear information: "Your Daily Boost subscription will automatically renew at 29.99 every 1 month. You can cancel this at any time in your Settings.". As you can see you've been informed that the product will renew as well as you've been given information where to contact our support (premium@twoo.com). On your second screenshot you've included the email you've received about an option to receive 3 days of Boost for free. I've attached the rest of this email, where the conditions of the promotion are visible, to my message.
If we can help you with anything else, let us know.
Regards,
Aleksandra
Team Twoo
Replied
payment deduction without authorization
I was given so called free "three boosts" based on being lucky thousand user couple of days ago and today, on 14th Match 2016, i find out i am subscribed without any consent or agreement and also my credit card was deducted 30 euros without my authorization. I want a refund. You have to inform about renewal of the service. You can't just deduct the money. E-mail i use is [protected]@hotmail.com.
Let me know about this
Today 14th march 2017 you people deducted money from my credit card on profile Jack 26 from Dublin . I need the refund . You have to inform about renewal of the service . You cant just deduct the money.
Let me know about this.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. Let me explain you why you've been charged. Recently we offered you 3 free days of the Boost pack subscription. When you opted for that, we informed you that after the subscription ends, your Boost pack would be automatically renewed after 3 days. I'm sorry that you have been surprised by this and, if you would like me to, I can turn off the automatic renewal feature, so that you will not be charged for the Boost pack again in future, unless you actively choose to re-activate.
Regards,
Aleksandra
Team Twoo
Replied
unauthorised transaction been done from debit card
Hi Twoo Team,
Today 15th March 2017, an amount of inr 8599 has been deducted without my authentication and knowledge from twoo..I had no clue about the transaction and i tried contacting my bank to cancel the transaction since it was not authenticated but no luck..When i tried searching the contact information of Twoo only an email contact found of no use..Please refund my money back and dont ever do such kind of unauthorised transactions ..!Please stop my subscription and refund the money. This is unethical. First you don't give an option to unsubscribe, the only option you give is to extend and when one clicks there to look for more option you directly charge themHoping for an reply and refund..
Thanks in Advance..!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Could you please send us the email address linked with your account here or contact us at info-en@twoo.com so that we can find your account and look into this issue.
Regards,
Aleksandra
Team Twoo
Replied
spam
I have never subscribed to this stupid dating website and yet I have been constantly been getting scam text messages sent to my phone and email. I can't unsubscribe because I never signed up for it. And I'm not going to create an account just to delete it. Your company is nothing but a scam and I will be reporting you to the better business bureau as well. It is harassment and spam like I have never seen before. A simple search of your name brings up nothing but complaints. Delete my email and phone number from whatever database you have. In fact, delete your whole ### company.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. We're sorry you feel upset. It's most probable that you receive invitations to join Twoo from one of your contacts. Please contact us at info-en@twoo.com with the email address you receive the emails from Twoo on and our Community Managers will check why you receive them and help you stop them.
Regards,
Aleksandra
Team Twoo
My profile is blocked becouse of one picture.Nobody can t send mi messages or too see my profile?
Can you activate my profile again? My email vilasamja@hotmail.com ?
Sir refund policy from twoo.com detail share me.
Hi,
Thank you for your message. Could you please contact us at info-en@twoo.com? We'll then be able to find your account in our system, check why and when you've been charged and inform you if it's possible to organise a refund for your payment.
Regards,
Aleksandra
Team Twoo
One question kept coming to mind, and that is...Did the originator of this complaint ever give her email address to one of the guys that asked her for it in a message? I have been approached numerous times from men wanting my phone number (to text, of course), email address, wanting me to do WhatsApp and HangOut! I refuse to do any of that, but if somebody HAS shared their email address (or other personal info) with the potential suitor, then it's likely THAT'S how the email address was captured! Only saying that, cuz I haven't received any spam and my friends aren't complaining about it either. There are a lot of fakes on this site, and men's whose profiles say they live where they don't, but that being said, one has to be discerning & wise when it comes to things like this. Best to not engage too long online, cuz the longer you do, the more likely you are to drill the beans!
BE SAFE
Hi,
Thank you for your message. We're very sorry that you've seen such profiles on the site. We're doing everything we can to make sure scam profiles are detected by our automated systems and by our moderators as soon as possible.
Here are some of the steps we take:
- picture screening by 24/7 teams
- anti-scam measurements with different scam indicators
- anti-fake moderation by 24/7 teams
- abuse reports by users, dealt with by dedicated community managers
- a number of European initiatives and projects to constantly learn more about how abusers behave and how we can prevent them from harassing our members
We always appreciate it if a user who sees fake profiles on the site reports them to us as it helps us improve our scam detecting systems and block such profiles faster.
However, we'd like to note that you're correct stating that sharing any contact information with such people is dangerous and should not be done if you're not sure the person you're talking to is a genuine user. We talk about it in more detail in our Safety section (www.twoo.com/about/safety).
Regards,
Aleksandra
Team Twoo
Sir my name naushad alam. Sir pleas detail.refund policy.two.com
The spam originates from email lists that are not created by friends and contacts of legitimate users. My email address was an invitation from someone I don't know... so clearly Twoo pay people to mine email lists from wherever they can find email addresses online and blanket spam them under the pretence of an "invite". This is not consent. In the EU this is illegal. Twoo need to stand up and have a single option to unsubscribe via email address, without sign in, and for complaints to be directed to a proper email address for Twoo - not a catch all info@. Untill they do us Aleksadra can shut up with her silly statements of "feedback from our users is important". Maybe prove to us she has our consent first?
Twoo have a business model designed to increase their membership numbers, to increase their corporate share value, by scamming their own members to add their address book contacts. That is not consent by those in the address book.
The deliberate "unsubscribe by signing up" is a scam to get consent. The "email info@" is also a scam to coroborate our email. Aleksandras empty offers ignore the long term evidence of victims that Twoo is out to scam to increase corporate value. Twoo's business model is contrary to the rules of GDPR. Twoo's excuse that they have our consent is a lie. They can not provide any evidence they have our explicit consent nor that they mined our email address legitimately.
I tried emailing info-en@twoo.com and my message bounces back with the following:
Message not delivered
There was a problem delivering your message to info-en@twoo.com. See the technical details below.
The response was:
Leave failed, not a member
I tried the Unsubscribe link and it just wants me to log in with my Facebook account. Scammers... if you are operating from US soil the US government should shut you down. I contacted the "person" who supposedly tried to invite me and they say they getting the same trash from you.
The internet is supposed to be a boon to society... it is becoming a great problem where invasion of privacy is concerned... especially by companies such as yours.
Hi,
Thank you for your message. We can assure you that we never do anything without our user's consent. The person who has invited you must have agreed to invite their contacts to the site. We're sorry if they did so accidentally. If you are redirected to the log in page after clicking the unsubscribe link it may mean that previously you've clicked on the link in the invite agreeing to create an account for you on the site. We're very sorry if you've been surprised by this. Could you please contact me in a private message with the email address you recieve the emails to so that we can check why you recieve emails from Twoo and help you stop them?
Regards,
Aleksandra
Team Twoo
The problem is, if you DO unsubscribe, you, essentially, VERIFY that the email address is valid and current. Does that unsubscribe STOP the emails? NO it does not.
Hi,
We're sorry to hear that you receive unwanted emails from Twoo. Could you please contact us at info-en@twoo.com with the email address that you receive them Twoo? We'll then be able to check why you receive them and help you stop it.
Regards,
Aleksandra
Team Twoo
If someone else referred my email address, then why don't you (TWOO) have a system rule in place that triggers one email and stop. You essentially do not have permission to continue sending messages to those who are not subscribed to the TWOO site. You know exactly what you are doing. I mean, I get 2 emails a day (2 A DAY) on my personal email address, and 2 to 3 emails on an email distribution list at work - your business practices are unethical and no matter how much you apologize, feel sorry we feel that way or feed with comments on how you want to resolve complaints, it is absolutely not the truth. No other business with good practices and standards, have this issue. Then take it down, rethink your vision for the company, employ new people that can put systems in place so you don't have to wonder why and you don't have to help stop messages. I have never dealt with any organization that needed me to contact them to "help" stop emails or text messages... because... it just works. How can you NOT think that one email is enough. Oh, and forgot that - the person that "referred" my email, I have never heard of. I think you run scripts through the net and collect email addresses.
Thank you for your message. We're sorry to hear that you received unwanted emails from Twoo. We can assure you that they were sent by one of our users who had your email address on their contact list and decided to invite you. In every invitation you receive there is an "Unsubscribe" button which allows you to unsubscribe from receiving furhter invitations to join Twoo.
If we can help you with anything else, please let us know.
Regards,
Aleksandra
Team Twoo
Twoo.com is really [censor], [censor] and stupid dating website...
We're sorry you feel this way. Could you let us know why you think so at info-en@twoo.com? We value all feedback from our users!
Replied
cannot change registered email address, terrible support!
Hello,
I'm trying to delete my email on twoo.com. I wrote to the email address they state [protected]@twoo.com a week ago, and no one ever responded.
The problem is specific, so I even had to open an account with twoo.com and write to their help on the board there, and it says someone will reply within 24 hrs. But this is simply not happening, even after several tries. Twoo's support seems desperate, i'm sorry, but I must say so.
I'd recommend no one to make an account there, and have a problem, supposedly they wont be serviced. Instead, they'd get stuck to the point where nothing more can be done.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Could you please send us the email address linked with your account or the one you've tried to use to contact us? We'll then be able to look into this issue.
Regards,
Aleksandra
Team Twoo
Replied
unauthorized credit charges
2/22/17- $12.47 2/22/17- $11.22 2/22/17-$11.22 charges applied to my credit card that I didn't authorize, this doesn't count cross fee and conversion charges. I've never used any dating sites or ordered any, nor have I ever heard of yours, please send me full refund. Or give me someone to talk too about this deal you have helped yourself to over $66.00 of my money and could be a scam unless we can make it right between us, so I ask again for full refund to RONALD C. CARTER email e.g.[protected]@outlook.com don't have the last 4 numbers on debit card, it was shredded.yesterday.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. We're sorry to hear that your card details have been used fraudulently. We've organised a refund for these transactions.
I advise that you call your bank to block your card immediately in order to avoid any more fraudulent transactions.
If there is anything else we can help you with, please let us know.
Regards,
Aleksandra
Team Twoo
Replied
unauthorized credit card charges
Hi Twoo Team:
My name is Mohamed Yousuf & My email id is [protected]@yahoo.com & yousuf.[protected]@gmail.com, I made only (550*2 credit) purchase for 149 Indian Rupees but without my authorization and card details they have deducted consecutively for 1099 INR and 224.99 INR from my credit card, even I didn't know the benefits for that services,
My Credit card number is [protected], could you please assist me by refunding that (1099 INR and 224.99 INR).
Twoo didn't give me an option to unsubscribe their service and instead the card number authorized only for auto subscription used it while I clicked on to check other service price and without asking me for card details it directly took the money. 2 transaction of 1099 INR and 224 INR.99. Please stop my subscription and refund the money. This is unethical. First you don't give an option to unsubscribe, the only option you give is to extend and when one clicks there to look for more option you directly charge them. This is not acceptable I need refund for my last 2 transactions.
Note: I raised a compliant via email as well.
Regards,
Mohamed yousuf.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. I can see that we've already organised a refund for one of the packages for you.
If there is anything else we can help you with, please let us know.
Regards,
Aleksandra
Team Twoo
Replied
spam dating invitations despite request to delete account
I subscribed to the free Twoo service some years ago and quickly realised that it is a sham company, so never used any of their services and never subscribed to paid membership.
I am inundated with spam. I tried to unsubscribe via the unsubscribe button, but continued to get mail from them. I then contacted them by email and requested my account to be deleted. They asked for examples of the emails I was getting, which I sent them. They then stopped communicating and I still receive daily spam from them. Many of the emails claim to be responses to approached from me, which cannot be since I never go near their site. This proves the dishonesty of the site.
I did warn them that I shall be reporting them, but it made no difference to their attitude.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Could you please send us the email address to which you receive emails from Twoo? We'll check why you receive emails from Twoo and help you stop them.
Regards,
Aleksandra
Team Twoo
lottery confirmation
im bernadette de leon from philippines, i received an email today, jan, 29, 2017, from Jessica54, male, banako a zorpia member, stating that im a lotttery winner of 1500, 000.00 and should email this email add to know how to claim my price, [protected]@yahoo.com.
when i message that email they cofirmedthat im a lottery winner of that amount..and it was signed by Mr. joseph Ibrahim.
and later this day also a zorpian member by the name joy also message me to contact the zorpia promo office to collect my prize..
do you really have this kind of promo?
please give action to these their using your site about this promo lottery..
and please investigate on the two people i mention there a conspiracy going on, ,
thank you for having time to read and do some actions regarding this..
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for bringing this matter to our attention.
The message you received is indeed not an official contest of Zorpia and Zorpia do not held games or lotteries from which users may win a large amount of money. Also, any official announcements made by email or message will also be made from within Zorpia.com.
Please send us the username of the Zorpian who sent you the message and the URL of the message and please send it to support@zorpia.com
We take immediate action regarding fake profiles.
Again, thank you. Your help in reporting this content is greatly appreciated.
Replied
unauthorized money charge
I've sent twoo.com the following email below. Still not get answer. I need my charged money back.
"Team,
I am registered and paid for 3 months 16.99 EU. Unfortunately I am very disappointing because of you charged additional 44 .99 euros for additional services which I dont need! Please send me back 44.99euros and disable all necessary services for which I paid 44.99. Just leave 16.99 which I paid for 3 months membership.
I dont know how it was happened but its not very nice from your side to grab money for nothing!
Please respond ASAP as I will have to contact appropriate services to check your activity. I will not stop until I get my money back.
Very appreciate for your understanding and my current state.
Thank you, "
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Could you let us know which email address you've used to contact us? Please also send us the email address linked with your account on Twoo. Then we'll be able to look into this issue and check why you've been charged.
Regards,
Aleksandra
Team Twoo
Replied
twoo payments for premium account
Hello, after registering to twoo premium i have been charged 3 TIMES:
4/01/2017 RO77INGB0000999905404656 Beneficiary: twoo.com
Card Number: 42xxxxxxxxxx1875
- 55.00 RON
24/01/2017 RO77INGB0000999905404656 Beneficiary: twoo.com
Card Number: 42xxxxxxxxxx1875
- 55.00 RON
24/01/2017 RO77INGB0000999905404656 Beneficiary: twoo.com
Card Number: 42xxxxxxxxxx1875
- 164.99 RON
All of them i have in pending transaction state. Will it be possible to cancel them?
Why is like this? Will be charged now every month?
My email address is [protected]@gmail.com
Vytautas
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. I can see that you've purchased 3 months of Premium twice as well as 3 months of Boost. Could you let us know which packages you'd like to keep? Please contact us at premium@twoo.com once you decide and we'll take appropriate actions
Regards,
Aleksandra
Team Twoo
horrible!
These people simply don't care! Zorpia is full of scammers and rude nasty people and Zorpia moderators are absolutely useless. I was abused and harassed by one user and I reported him to Zorpia and they did nothing to help. Their rep was terrible and even asked me what I did I want him to do. They said that I have to deal with everything on my own and said that was not their responsibility.
Remember, that in case of any issues no one will help you!
The complaint has been investigated and resolved to the customer’s satisfaction.
This site is worthless. I have done what you have asked and my account is still locked. Please remove me from your data base.
Kyde59@yahoo.com
I agree. This site is no good. I've asked to unsubscribe but to no availe
Hi Nadi,
Every social networking site has its scammers or users that is using fake profiles just to mingle with other people and you can't eliminate it in just one snap. That is why Zorpia is tirelessly monitoring, researching and developing methods just to eliminate this kind of users. Rest assured that Zorpia Admins is doing their very best just to give satisfaction experience to all our users including moderating their photo and banning fraud users from the site.
Also, you may want to report those fake users to us by using the report abuse found in 'or' when you visit their account profile or by sending us an email to support@zorpia.com and copy the fake account's username or URL and include it in your email to us.
Thank you!
the site
They offer free communication but anyone you talk to has you get a ID verification but you can only do this with a credit card. Not everyone has a credit card! Now I know there's other sites that just have you take a picture of your drivers license or ID. Though they would rather have you do it in a way that you pay, so after you have been talking to women from the site all day long none of them are willing to meet you because you don't have a ID verification which is BS!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello Jaymz,
Thank you for contacting us regarding your concern.
Zorpia is free and we do not have any ID verification from which we will ask you for credit card. You may want to send us an email to support@zorpia.com and please forward us a screenshot from where a user is asking you for ID verification.
We will investigate your issue and we will send a feedback to you after we have received your email.
Replied
twoo keeps charging me
I have checked back my back statement and now I realized twoo has been charged me 4 more times with 2.75 euro
17 Jan 17 POS twoo.com 13/01 07:01 2.74 3.17
17 Jan 17 POS twoo.com 13/01 06:03 2.74 6.37
30 Dec 16 POS twoo.com 27/12 06:04 2.74 3.33
22 Dec 16 POS twoo.com 20/12 06:02 2.74
I do want my money back, otherwise I will report this to the proper authority.
On 17 Jan 2017 twoo.com charged my credit card 2.74 Euro.
I did not buy anything there, so I want to know what is this, and also refund the money!
My bank statement says:
17 Jan 17 POS twoo.com 13/01 07:01 2.74 3.17
I have deleted my twoo account today.
I am waiting for your response!
The complaint has been investigated and resolved to the customer's satisfaction.
Could you please send us the email address linked with your Twoo account or contact us at info-en@twoo.com? Only then we'll be able to check and explain why you've been charged.
Regards,
Aleksandra
Team Twoo
fake winner
I recently received a email from your company Zorpia saying that I won $850.000.000 and to contact your prize department and I did and I haven't heard nothing else from you, what's really going on?
I just wanted to know if this is a scam or if it's legitimate?
And if it is a scam you should have your pants sued off and I bet you wouldn't do it again !
There are a lot of good people in the world and you don't need to make it a worse place to live !
Thank you very much
Mr William J Richter
Thank you for bringing this matter to our attention.
The message you received is indeed not an official contest of Zorpia.
Any official announcements made by email will also be made from within Zorpia.com.
Please send us the username of the Zorpian who sent you the message and the URL of the message.
We take immediate action regarding fake profiles.
Again, thank you. Your help in reporting this content is greatly appreciated.
Sincerely,
The Zorpia Team
fake or scam message about win the zorpia prize
Dear Zorpia customer service and help desk
I recently got a winner rize massage from zorpia about 850.000USD
I would likr to know its a real or a fake or spam e mail
he claim I should send my surname to this web site zorpiaprizedept @excite.com.
then thy will give the money to me.
I am looking forward to hearing from you soon.
with he best regards
Hans
The complaint has been investigated and resolved to the customer’s satisfaction.
The message you received is not an official contest of Zorpia and it is scam.
Zorpia do not held any games or lotteries from which our users may win a large amount of cash money. Disregard that kind of email or message and it is scam.
Also, you may want to contact us by sending an email to support@zorpia.com or by going to our contact us page here: http://zorpia.com/contacts and choose "account and technical problems".
Again, thank you. Your help in reporting this content is greatly appreciated.
Overview of Twoo.com complaint handling
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Twoo.com contacts
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Twoo.com emailslien@twoo.com100%Confidence score: 100%Supportinfo-en@twoo.com100%Confidence score: 100%Supportaleksandra@netlog.com100%Confidence score: 100%Supportinfo-pl@twoo.com93%Confidence score: 93%support
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Twoo.com addressMassive Media Match NV, Emile Braunplein 18, Ghent, 9000, Belgium
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Twoo.com social media
Recent comments about Twoo.com company
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