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Zoots Dry Cleaners / Bad dry cleaning

1 United States

I had this company dry clean trousers and capris - a total of 4 pairs. 2 Pants were Banana Republic suit pants with a little stretch fabric in them and the other 2 were capris with stretch fabric als.

They all came back with the waste stretched out to a couple of sizes too big. They could literally be pulled down without undoing the waist button. One pair of trousers was so badly stretch on one side that the button was over to the right instead of the middle.

They are ruined and unwearable - the worst part is that I was going on a 7 day business trip and packed all these items to wear while I was traveling!

When I called them about it they basically said I must have lost weight and that nothing was wrong with them. I wish that weight loss was the cause but all my other pants are as fitted as they always were.

I will never use them again and hate that they took no responsibility for the damage.

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