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1.6 326 Reviews

Zoosk Complaints Summary

46 Resolved
271 Unresolved
Our verdict: With Zoosk's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zoosk reviews & complaints 326

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B
10:07 am EST
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Zoosk will not stop taking money out

To whom it may concern, i have unsubscribed to the dating site Zoosk over 8 months ago and requested that they cease taking payments out of my account but to my understanding they are still charging me $30 a month, I wish this to be stopped immediately, and be refunded for the past 8 months.I have bank statements that can prove these unwanted transactions, also when i unsubscribed and asked them to stop taking the money out 8 months ago

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1:45 am EST
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Zoosk non stop contact from dating site & the solution that worked

Signed up for free account. Discovered i was getting way to many emails a day, pushing me to pay money, pay money, pay money. I tried to stop the emails by using the unsubscribe listed at end of incoming emails. Nothing worked. I started looking for contact info on site. Nada. Finally i searched online for contact info to remove my account. Couldn't locate anyway to contact the people who run this site. Saw lots of complaints about this dating service. Thought thank goodness i didn't give them my cc info. This could have been so much worse. Still i was annoyed that i couldn't get anyone to remove my profile nor was there an easy to remove profile button anywhere to be found nor get anyone to even acknowledge me.

So i figured i could at least have some free fun marketing of my annoyance. I was laughing creating this fictitional person. I changed my name on the site to "siteeatsmanure". The in my story 'about me' i listed my travails in trying to get removed. In the 'ideal first date' i listed :'sitting in court as judge handed down millions in awards for damages in the class action suit brought against zoosk for being unable to stop the harassment'. I then posted my favorite picture of sophia loren. Complete with subtitle including her name and the credits to getty library.

To my total amazement within 30 minutes site came back approving my name. A friend who had listened to me complain about the problem thought my writeup hysterical. I figured one might as well have fun. Low and behold within an hour my sitename was disapproved. The following morning there were emails stating that "your updates were declined for not following zoosk's guidelines"
Really! I cannot imagine why not. Lmao. Finally i got another email from zoosk, low and behold a customer support person actually wrote back! Which read we have removed your profile as requested. Hummmmm. The entire funny skit was manufactured to make it possible to laugh over these clowns. I wasn't expecting to actually be able to get the attention of anyone at the site! Much less have a customer support person contact me via email.

At any rate. For those of you who haven't been able to get a word in edgewise to a company that refuses any sort of email contact try the way i did. At least creative answers to dating questions apparently gets their attention.

Who the heck thinks up a paid dating site that disables any sort of email contact with any sort of customer support? Plus the suggested dates were disasters.

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5:34 pm EST

Zoosk dating service fraud

I subscribed to your site at one time but have not been a member for quite some time. I asked that my profile be REMOVED, Male friends of mine who were also members at one time are still getting messages from Zoosk telling them that I want to meet them and using my picture. This is an out and out lie. Please cease and desist from using my photo, profile or former Zoosk name of toomanyshoes to try to lure men into joining.

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Vpanoptes@aol.com
, US
Jul 07, 2019 6:06 pm EDT

I agree with the reviews on Zoosk. I received a number of "profile views" which (as it turns out) may not be from real people but are generated by the "system". Apparently the "system" will also generate chat requests (based upon "similar interests") that do not/did not originate with the person they are allegedly coming from. Speaking to so-called "Customer Service" is one of the more frustrating experiences I have had in a loooomg time. Most of what you get is the representative reading from a prepared script, and it often takes 5 or 6 tries to get anything resembling a straight answer. I am subscribed to other dating sites and would rather not receive any messages than ones that are faked or scams, which seems to be the case with this site. I am (after only 2 days!) a very dissatisfied customer.

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D
9:10 am EST

Zoosk zoosk dating site

In the last two days I gave been receiving e-mails from this dating site plying me with female contacts for whom I have no interest at all as I am happily married. You can imagine my wife's reaction at me receiving such spurious communications.

I want to be removed immediately from the mailing list. I have tried to ;
'unsubscribe', but the tab is not working at the bottom of the e-mail.

I do not know to whom this e-mail is targeted, but I insist that I be removed and troubled no more by this intrusive and insulting trash

David M

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4:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk dating site

I have been a member for long time and your site is not a site to count on, has a mind of its own and sending messages that one is not even aware of, you and your business is just a fake.
I try to cancel services and have no luck to do so.
When trying to get in contact there is a long run around and not even sure if I have time to do this one more time.

send me a confirmation please that you have received the message and stop sending messages from people without their knowledge.

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7:42 pm EDT

Zoosk zoosk paid membership???

I'm a member in Zoosk right now. Zoosk is just another terrible scam dating website. They generate all messages you receive and you don't know if people talk to you really or not. Then they ask you to buy more coin to continue the "conversation" with the partner. Waste of the money and time. Everybody should write a complaint to BBB about it if not suing them in court.

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2:40 pm EDT

Zoosk let someone use my credit card

Someone signed up with a membership. They used my credit card and opened an account with their name. I called to see why this fraudulent transaction occurred. They said they could not release the name of the account that used my credit card. They said it could only be released to the account owner. I technical was the account owner of the account since I paid for the account. However, they said it was a violation of their privacy and that they did not verify credit card numbers when accounts are open. It is ok for someone to steal my credit card number, use my banking information, but they will not release the information of the account that completed the transaction.

I hate companies like this that support these types of criminals. ZOOSK SUCKS!

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Wine Is Good
Wine Is Good
, US
Aug 24, 2016 8:01 am EDT

This is how every single company in this country handles these types of situations. You need to contact your card issuer, not the company your card was used at.

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L
6:29 pm EDT

Zoosk zoosk

I subscribed to ZOOSK for a 3 month membership and what a load of tripe this site is. Whenever I logged on there was never more than 3 or 4 people online regardless of the time of day, so after 4 boring days without even so much as a "wink" ( how lame is a wink for God sake) I decided to make sure that another £47+ was not extracted from my bank, only to find that they were about to take another 47 quid the next day ! Having trawled thro their endless Ts & Cs in search of a "Contact Us" (there wasn't one) I even tried phoning California ! Guess what ? Answer phone even though it was the middle of the day there !So I contacted my bank and cancelled all payments to ZOOSK. How many people have been conned by this bunch of crooks ! WTF you pay for I don't honestly know because if you should want to persue a relationship in any form it would cost a bomb cos at every opportunity there is an extra charge. So much for our friends across the pond, just a bunch of crooks.

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R
10:29 am EDT

Zoosk dating website

Signed up for one month. Sent hundreds of messages and not a single date.

But that is not my real complaint. I subscribed for one month and then was auto-billed against my will for a second month.

Please stay away from these thieves and frauds.

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7:14 am EDT

Zoosk dating service

I'm on Zoosk now. But I would never advise anyone to join. About half my messages get kicked off and have to be rewritten from Zoosk pop ups wanting you to spend more coins. Spend more money. Go to another dating site. It just isn't worth it...

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6:52 am EST

Zoosk classic scam

Zoosk is just another terrible scam dating website. Stay far away from it! When I signed up they spammed my mailbox with tons of messages from some really attractive women. I'm 45, just a regular man, there is nothing special about me. But all these ladies were about 25 and looked like models. It was impossible to read emails without paying some extra money. Most of the people on this site are fake! I canceled my account and I'm never coming back! Disgusting place!

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2:40 am EST

Zoosk avoid this horrible website!

I joined back in December 2015. I never met a normal person there! People I received messages from are horrible, rude and impolite. I got many dirty messages with some disgusting photos attached. I just wanted to find some friends or some normal guy to go on a date with, but men on Zoosk are interested in only one thing! It seems that all the guys I meet really want friends with benefits. I will delete my account in March when my contract will be over. Avoid this horrible website!

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3:50 am EST

Zoosk absolute scam!

This website is an absolute scam! When I joined the site I had to pay $140 only to subscribe. They actually charge you $30 per months and it does not give you anything. The only thing you get is that now you can check the profiles and wink at people. Zoosk is just taking peoples money for who knows what. I thought I'll get something interesting after becoming a member. But there is actually no difference between free accounts and membership. Don't waste your money! There are much better websites that don't cost that much money.

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2:16 am EST

Zoosk 100% fake

Unfortunately for me, I didn't read the reviews before I signed up. By the time I realized that all pictures and profiles are fake, it was too late. Most of the pictures and profiles are photo shopped or stolen from Facebook. People there are too perfect to be real. Once, I received a call from my back and was told that several charges were made. These thieves used my credit card information and were charging me for 2 different sites! I contacted my bank and cancelled my credit card. All they want is your money! Their customer service is absolutely useless, they never help and never respond. Save your hard earned money! Avoid Zoosk at all costs!

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Maureen Guest
, US
Mar 23, 2017 9:25 pm EDT

I was stupid to try Zoosk a second time after being off for quite a long time. Before I "weakend" and joined again they said I had sever email of which 3 were guys I would be interested in. But as soon as I joined when I responded to them not a word back and they have not been online the many, many times I checked. They are a scam!

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T
4:10 am EST

Zoosk be careful

This site is absolutely a scam! I joined Zoosk just to have fun, because I had nothing to do. When I completed my profile I received some messages from handsome men. Pretty strange, but they all were very attractive and rich. Anyways, when I wanted to read the messages, I realized it was not possible without subscription. I was very excited about it and wanted to know what will happen next, so I paid. Once I paid never heard anything from them again, even the profiles disappeared! I was sent a lot of messages when I signed up. Majority of profiles on Zoosk are fake. Better avoid this site and save your money.

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3:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk false advertisement/fake practice

Complaint
The online dating service site provides false information to consumers when joining about the price of subscription. Hidden fees, even after subscribe
I joined zoosk and immediately noticed that you need to subscribe to do anything in zoosk. So I subscribed, I started to try to communicate with people, and notice you get automated responses at time if you wink at a person. When I have individually wrote to someone, I never received a reply, and I know that not every one replies. But, when you have two people who say that are mutually interested in the site z (Zoosk) and you send them a message and have no reply. I don't understand why I have not received a response. Then I see when I was sending a message, upgrade to make sure that everyone can respond to your messages. I was confused, so I clicked to see what up grade was, and it was another $9 a month, on top of the $75 I already paid for 6 months subscription. So I may been sending messages, and they are not getting the messages, cause they want more money. Also they have another annoying notification, that advertise, join to make sure everyone can see you profile, of course that is additional money. Zoosk, you pay a subscription which do not give you the basic of online dating and then you get asked to pay more, to add more features as needed. This is not described in the initial enrollment.

Desired settlement
I would like my money back, I have not had any response from any source, I paid for 6 months at $75 and have, I am not paying any additional fees, for this site. I just want my money back and cancel the subscription. I would not want full access as compensation. I disgusted at their business practices.

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7:30 am EST

Zoosk scam alert!

I texted over 50 women on Zoosk and only one was a real person. This website is full of girls and they all look perfect like models. They all claim that they are 30-40 years old but according to their profile photos they are only 18-25 years old. All of them having master degrees, are beautiful and rich. Well, it is obvious that these girls are fake. They send you messages, which all look he same, and when you reply you wont be getting a reply back. I joined the site and even before I uploaded my photo I've started getting tons of messages from girls. Don't waste your time on this scam website. I deleted my profile several days ago because this site is a complete fraud. There's no chance you'll meet someone special or at least real there.

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11:12 am EST

Zoosk dating site

A problem has occurred with the site Zoosk on about the [protected] that I can no longer contact my alerts.
My name is Jeff Hopgood. My site name is wicked outdoorsy.
I Have tried to contact Zoosk, but all I get is a list possible problem solving questions . Can you please help me.

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12:37 pm EST
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Zoosk taking money from my account for a service i did not sign up for

I keep finding a bank deduction on my bank statement from ZOOSK yet I have no account and when I contact the site to email me any proof that I signed up for a service provided by Zoosk, they do not send anything and when I put my email in for this info to be sent to me, they say it is not a valid email. I will have to go thru old bank statements to see how many times this withdrawal has been taken from my account, but the last transaction was 12/28/15, transaction #[protected], for $29.95. It is impossible to send a complaint to the site, as you have to log in and since I don't have an account, it cant be done.

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3:58 am EST

Zoosk scammers

I joined Zoosk dating site and met two men that I got chatting with. From the beginning I was quite suspicious of these individuals. However, I played along and then finally both of them asked me to lend them money. Fortunately I did not. I feel that this dating site should be investigated thoroughly as I see there are a lot of complaints about this type of thing. Just warning future users out there. DO NOT JOIN THIS DATING SITE. I live in South Africa.

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Zoosk Customer Reviews Overview

Zoosk is a popular online dating platform that has been around since 2007. It has gained a reputation for being a user-friendly and effective dating site, with many positive reviews from satisfied users. One of the most notable features of Zoosk is its Behavioral Matchmaking technology, which uses data and algorithms to help users find compatible matches based on their preferences and behavior on the site.

Many users appreciate the ease of use and intuitive interface of Zoosk, which makes it easy to navigate and find potential matches. The site also offers a range of communication tools, including messaging, virtual gifts, and a unique feature called "Carousel" that allows users to quickly browse through potential matches.

Another positive aspect of Zoosk is its large and diverse user base, which includes people from all over the world and from a variety of backgrounds and age groups. This makes it easier for users to find matches that meet their specific preferences and interests.

Overall, Zoosk has received many positive reviews from users who have found success in finding meaningful relationships through the site. While there are some negative reviews and complaints about the site, these are generally outweighed by the positive feedback and high satisfaction rates among users.

Zoosk In-depth Review

User Interface and Website Design: The user interface of Zoosk is clean and modern, making it easy to navigate and use. The website design is visually appealing, with a nice balance of colors and fonts.

Registration Process: The registration process on Zoosk is quick and straightforward. It only requires basic information and takes just a few minutes to complete. You can sign up using your email address or through your Facebook or Google account.

Membership Options and Pricing: Zoosk offers both free and paid membership options. The free membership allows you to create a profile, browse other profiles, and send likes. Paid memberships unlock additional features such as sending messages, seeing who has viewed your profile, and accessing advanced search filters. The pricing is reasonable, with various subscription plans available to choose from.

Matching Algorithm and Compatibility: Zoosk uses a unique matching algorithm that takes into account your preferences and behavior on the site to suggest compatible matches. The algorithm learns from your interactions and improves its recommendations over time, increasing the chances of finding a compatible partner.

Communication Features: Zoosk provides a range of communication features to help you connect with other members. You can send messages, likes, and virtual gifts to show your interest. The platform also offers a chat feature for real-time conversations.

Mobile App Experience: The Zoosk mobile app is well-designed and offers a seamless user experience. It has all the features available on the website, allowing you to stay connected and browse profiles on the go. The app is available for both iOS and Android devices.

Safety and Security Measures: Zoosk takes safety and security seriously. They have implemented measures to protect user data and ensure a safe online dating experience. The platform verifies profiles and provides options to report and block suspicious or abusive users.

Customer Support: Zoosk offers reliable customer support through various channels, including email and a comprehensive help center. They are responsive and strive to resolve any issues or concerns promptly.

Success Stories and Testimonials: Zoosk features success stories and testimonials from couples who have found love through the platform. These stories serve as inspiration and provide reassurance that Zoosk can help you find a meaningful connection.

Additional Features and Services: In addition to the core features, Zoosk offers various additional features and services. These include Boost, which increases your visibility in search results, and SmartPick, which suggests matches based on your preferences and behavior.

Overall User Experience: The overall user experience on Zoosk is positive. The website and app are user-friendly, the matching algorithm is effective, and the communication features facilitate meaningful connections. The platform provides a safe and enjoyable online dating experience.

Pros and Cons:

  • Pros: Easy-to-use interface, effective matching algorithm, mobile app experience, reasonable pricing, reliable customer support.
  • Cons: Limited features for free members, occasional inactive profiles.

Conclusion and Recommendation: Zoosk is a reputable online dating platform with a user-friendly interface, effective matching algorithm, and a range of communication features. It offers both free and paid membership options, with reasonable pricing. The platform prioritizes safety and security, providing a positive online dating experience. Overall, Zoosk is recommended for those looking to find meaningful connections in the online dating world.

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Phone numbers

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