Zoosk
reviews and complaints

dear sir or madam every time I want to log in on the zoosk dating site my desktop declines why. can you please put it right for me please ok cause I can never get on here wth my computer and my phone and its getting rather boring and very fustrtion as well so can you please get it sorted as I am actually paying to go on there is there something wrong with your site for it to stop me from getting on here or not

I cancelled my subscription with plenty time but have since been charged for a further month. I only subscribed for one month and cancelled before the subscription ran out, so shouldn't have been charged again. Please refund this fee and ensure that it has been cancelled and that I'm not charged again, and remove my account details. Please contact me via [protected]@sky.com or [protected]. Anita Sykes

I purchased a one off monthly subscription with Zoosk NZ. It seems they have been taking money from my debit card for the last few months. They owe me over $120, I haven't even been using the app at all. Very disappointed as i never saved my credit details with them. In fact i never save my details with anyone not even spark my cell phone provider. I have notified bank, cancelled debit card and will be informing the police about this matter. As it is fraud / steeling whatever you wanna call it!

Thanks
Amanda
Taranaki
New Zealand
manda.[protected]@hotmail.co.nz

Shame on you zoosk — did you put a profile out there to lure me in... Or did the profiler himself?

Seems odd that after contacting customer service on friday regarding another issue — his profile would suddenly disappear... Along with our full thread of both incoming and sent communications. Had he merely closed out his account... My messages would still be there...

There'd better be a very good explanation for this!

Hello,

Id like to make a complaint about my subscription and charges Ive had to pay.
I paid for only one month of subscription and you charge me for 5 months now and Ive never renew it! I usually dont check my bank account but I did it today and found out about it. Its rediculous. I hope its some kind of mistake and I can get my money back.
Id like to add that I met somebody on your site so I can put a very good review and tell everybody how happy you made me but the one thing is the subscription. I hope youll sort it out in a good way for me because its wuite a lot of money...

Regards,
Emilia Machala

On march 29, 2018, I was already a "user" but not a "member", I considered being a member but saw the prices and decided no way! I then was automatically subscribed and then they kept hitting my account for over $264.00 in charges, 4 individual. This was over easter when I discovered when I attempted to pull out money to shop for my step kids that I had insufficient funds. I immediately looked online at my banking and saw that there were 4 more pending, I called my bank and they stated call back when they post. I did so and am now going through the process of disputing through them and my bank. I emailed zoosk and requested a refund immediately when I was aware that I could do this and that the transactions had been posted. This company is grossly unethical and should be shut down! Do not use this company for anything and certainly do not enter your credit or debit info because as soon as I did it was like the system automatically took that info and subscribed to service after service after service. I do not know how they sleep at night, I will be contacting the federal complaint board, and writing every letter I can to whoever I can to prevent single mothers like myself from going through the mess I did, some people I have read have been charged 1800. Beware

I paid $29.95 - the money was taken and then I am told after the fact I am blocked from the web site and I am not told why- yet they keep my money.
I want a refund, my $29.95 back.

If the services cannot be rendered by the company - the funds should be returned. I was not told of this until AFTER I paid.

DATE: 03/29 & 03/30/18
[protected]@gmail.com

This has been sent multiple times to zoosk and profile is still up.
You need you to deactivate the account luckyme (D. Mcleod) He has an STD which he has given many women. He DOES NOT use protection and is putting women's health at risk. To keep this profile up after knowledge of this is NOT unethical. Please help protect women.
Do not turn a blind eye just because this member is shelling out money for coins.

Hi I've sent several messages to you since Friday to [protected]@messaging.zoosk.com stating that I can't get into the app. Please can you advice what to do to rectify this problem. I hope you will add the days I have not been able to use the app to my account. I have paid 3 months in advance so I can use the app. Please can you sort ASAP as I have several messages I need to read.

Many thanks
Emma

I joined this site in late November/early December 2017 for a 6 month period. At the end of December I put my profile on hold since I was going away for a month. When I returned at end of January 2018 and tried to log on I was unable to gain access. I hit forgot password (although I was certain of my password) and was sent a link to change. Tried again and still could not get in. Eventually I could not even get link so contacted customer support. First they said my email did not exist on system then they finally told me that I had been blocked for security purposes and if I wished to use up my paid subscription I would have to create a new email and log in again. I said I did not want a new email and I wanted my profile so I could ensure all photos were deleted. I received various answers, demanded to speak with a supervisor (sounded like it was someone in their car) and was told same thing. They assured me that my profile had been deleted. Today I received an email from their site saying someone has looked at my profile...so what does that tell me? I have contacted them again to ensure they do not renew my subscription as I am unable to access my profile to delete subscription. This is a bogus site that is unethical in its practices. Even the short time I was on there I was contacted by fake profiles.

My monthly subscription with Zoosk dating service was supposed to end on March 14, 2018. So, to alleviate any question on resubscribing or being charged for another monthly subscription, I cancelled my account on March 13, 2018 and have an e-mail that states my subscription was cancelled. On March 14th, I found that they had still taken the $29.95 monthly subscription fee from my account, and claimed that I had to cancel 24-hours in advance. No where in their "Terms of User Agreement" contract, or in the e-mail I received from Zoosk, does it state that you must cancel your subscription 24-hours in advance. I then called them on March 15, 2018 for a refund of $29.95, and they denied my request.
No where on this page does it give the option to "attach" any documentation, as I would have included my e-mail from Zoosk.

I signed up as a trial member, I've had 3 potential woman supposably looking for a relationship. But all 3 women's locations we're false, they were however all from Gauna, Africa and not from the State I live in, which is Wisconsin. They all tried to con me the same ways into wiring money to them, first they convinced me to chat with them on Hangouts App. Then tried to convince me they were looking for a serious relationship, then sending naked photos of themselves, then stripping naked and putting on shows live via satellite, then gave me sad stories of how their Mum or Mothers that we're ill, or of a little child brother or sister that were ill, and begged me for days to wire money to them. All 3 women had wrote their mobile phone numbers across their profile picture on your site. All 3 women gave me false names, false ages, false job history or career. All 3 women used the same false first name, "Shelly". All 3 women asked for the same amount of money, $450. then when being rejected by me of agreeing to send $450., they all asked me how much I would be willing to wire them, I said none. And yet they kept trying to convince me that they were not criminal con artists . Finally I blocked them from contacting me. Your dating site needs drastic improvements. My suggestion is to make your customers verify their location, their true identity, perhaps verification with a photo of drivers license, that would show proof of both identity and location, and prove they are not from overseas, like Africa. I've read nothing but bad reviews about your dating site, complaints after complaints of how their are so many fake potential dates and costly memberships with hidden fees. I rate your dating site giving it zero stars. Maybe Zoosk name for the site should be called, "Fraud Dating" or "Date a Con" Maybe "Shelly Date"

Zoosk lists members that have not been active in years. I verified this through someone I knew whose profile had come up on site. I was recently billed after cancelling my account with Zoosk. I followed all online directions (which are not obvious on how to find) and cancelled my account. What Zoosk did not tell me was before you cancel your account, you must first find (which is not easy to find) the window that stops automatic billing. Automatic billing is enabled as soon as you start you account. Immediately after joining, I found this switch and turned the automatic billing OFF. This is something you learn to do on all subscribtions. However, 3 weeks later when I decided to cancel my account due to them listing profiles of people who were no longer active, I decided to completely cancel my account. Apparently when I did this, it turned my auto renew back on and I was billed a month later. Upon calling the number on my bank statement, I was told the best they could do was refund half of my money. During this time I was off the account, my password no longer worked to log on, so I know without a doubt that the account was canceled. So... they kept half of my money that they took from my account even though my account was cancelled and I no longer had access to it. (which.. by the way would be the only way to remove automatic billing) I ran into multiple scams and inaccurate information and non-existant profiles from people that had stopped using the site years ago. This site gives you false information about users and has questionable billing practices. NOT a happy camper here.

Zoosk has the practice of reviewing any changes to a profile to ensure that they do not violate the terms of use. They repeatedly denied a change I added to my profile even though it did not violate the terms of use. The reason given was:
Zoosk may occasionally make changes to your description in order to...
Remove any use of your full name.
Remove any of your contact information, including phone number and email.
Remove any profanity or sexually explicit remarks.

The comment that they deleted was my referencing the fact that on my profile I am "Facebook Verified". I simply referenced a fact which Zoosk had added to my profile, yet they would not let me have that in my profile. After multiple attempts to add this back to my profile and it consistently being deleted I contacted Customer Service 2 times to no affect. I emphasized that I was not violating any terms of use and that their method of conducting business was unethical.

I would not recommend this site. Firstly there are hundreds of dead profiles that are no longer used and zoosk has kept them to fill out their numbers rather than them being deleted. In my locally, over 95% of profiles are old and dead profiles no longer used. That in itself is fraud as paying for a service to view old dead profiles is a rip off. Next there are the constant issues with the site and its malfunctions. Messenger constantly disconnected and prompts you to re-connect all the time. Next issue is trying to verify your account ...you input your number and get a txt message and pin code, you enter the pin and it says pin invalid. Next issue, if you do pay up to them as ive done in the past, five days out of seven you cant message anyone as it tells you when you log in that you have reached your message limit when you have not even sent any !...this is all rather bloody strange considering you are supposed to have unlimited messages when you become a paid member. Also be aware of recurring billing as even if you cancel your subscription, they actually re-subscribe you. Always use paypal and never a credit card, as if you have any service issues with zoosk, paypal will refund your money and put a stop to zoosk taking any further payments. Next issue is, you make a password to access your account and next it does not work and the only way you can get into your profile is via the emails they send to you or via your facebook( dont recommend using fb as zoosk steals your contacts, data and personal info). So, all in all...another dating site that claims to be the bees knees ...when in actual fact they are not and the site is plagued malfunctions that have still never been rectified years later. Oh, one final point...customer service is virtually non existent ...you cant phone them and even getting an email response is rare to zero !

I signed up for Zoosk. I typed in all my personal information but ended up having to redo it. Some how they say I created two accounts for services for the same period of time. When I brought this to their attention, they billed me twice for both accounts for the same time period. When I told them why would I need two dating sites one would do the exact same thing as the other. Total rip off. I ended up paid them double for the same service for the same time period for fear they would adversely affect my credit report as a non-payment.

Would they could have done is look at the other account and they would see that I did not even use it. No login-not used. Stay away from Zoosk dating site.

David R Myers
email [protected]@gmail.com
phone [protected]

I have been talking to David for 9 days via email because he stated he was in the Army and just sent to Turkey for a mission. Everything seemed to check out he was very kind, thoughtful and gentle. But then out of the blue he asked for $850 because his wallet was lost while on patrol. When I said no he got extremely upset with me but continued to push for the money. He has asked for it for 3 days now. When I told him it was a scam he backed off for awhile but today said if I can't give him the money to send an itunes gift card. I tried to push to get an address but he would not give me one. I went to report his profile but it is gone. Attached is the picture he sent to me no idea if that is actually him since we never met. I tried to search it on google images but nothing came up. I searched the telephone number and it is a text to message email number which online reviews state most scammers use this form of communication.

I just don't want anyone else to get scammed. Luckily I did not send anything to him.

Thank you
Nicole

10/2017-12/2017
Lawrence M Alexandre, Trigger, are 2 of his fake names
That is his email address at least one of them
I was approached by someone that said his boss was a widower he saw my profile through his connect on zoosk.. He said please email him I promise he is a nice man and he is good looking.. He won't make a profile on here but he really liked your profile... I emailed him and he told me about family and acted as though he send a photo>So I said your photo was not attached so he attach oneWe emailed back and forth said he was living in Hot Springs had a daughter 22 named lilly he lost his wife 6 years before...after couple of weeks he ask if i could let him use my computer through team veiwer he had a meeting and his computer was messed up... I already knew he wasnt real so I fixed an old computer so I could catch him.. I had him on there I had his IP address number of phone almost his exact location.. I call the police they stood right there and said the could not do anything.. regulations keep them from it.. I was livid.. I videoed him in my computer making names up and going to dating sights to draw in women to scam.. police right there
So if you get scammed dont think there is anyone gonna run to help you.
Always know that if it sounds to good it is.. if they ask for anything never give them a thing always get a id and check it out..his was fake.. take photo to local police have them run a check on them..
I want money back for one month 29.99 ..I checked the one that said one month only and they automatically charged my account the next month
I dont mind paying for what I say but never take it upon yourself to help yourself to anyones bank account that makes you no better than Lawence M Alexandre I tried adding a photos of my paypal account where it was charged and it wouldnt let me load

Hi
Why has my husband's best friend been blocked from you, Larry and the email address I used to set up the account is [protected]@gmail.com

I cannot find account details although I can find recept information for a purchase [protected]

Could you please let me know ho6to get his account back up

Just for your information my husband and me met on your site and we sure would like our best mate to find the same as us, my husband was only talking to me 3 weeks but I knew then he was my soul mate he was the same so would love the same thing happen to our friend Larry

Please let me know how to access his account that's been blocked by your admin

I've contacted customer services many times to no avail please help as you've taken my payment

Kind regards
Karen

I resubscribed to Zoosk this month on a 1 month subscription and the payment of £25 was taken out of my account on the 24/11.
However I have found today an additional payment has been taken out of my account via Apple/I tunesfor £30.99 subscription ?!
How can this happen ?
My account is under the email address of [protected]@sky.com
Contact number [protected]
Please respond is via email ASAP
Regards