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1.6 326 Reviews

Zoosk Complaints Summary

46 Resolved
271 Unresolved
Our verdict: With Zoosk's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zoosk reviews & complaints 326

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L
9:10 am EDT

Zoosk carlos strong

Burch strong ...aka Carlos aka 'm strong is been volitiel and verbally abusive on this dating site .. [protected] hmus his phone number 06/26/57. Is his date of birth. I am not the only one he is also married pre hi g on women. He is looking for woman that will support him. And take care of him he won't work he took many women hand left when he hot through spending there monwy

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5:06 pm EDT

Zoosk zoosk

I just went on zoosk and now the app is saying denied access can someone tell me why and if I can't get on I'm going to the bank tomorrow to get my money back my email is Geraldineorfe.[protected]@gmail.com I need answers is this site a scam if so I'll go to the better business borrow thank you Geraldine Orfe . So I will either get to the bank or someone can help it's been frustrating

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4:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk false profile views etc zoosk

I've only been on Zoosk for about two weeks and have noticed that I'm getting repeated views from certain profiles, showing that they are regularly viewing mine. I'm now aware that Zoosk are running an algorithm that makes this appear to be the case, but in reality is false. I've also had Zoosk notify me that some of them want to chat with me, this is not the case. I have contacted many people who Zoosk are trying to lead me to believe are regularly viewing my profile and sending chat requests and they have stated that they haven't been viewing me, or sending chat requests and that they are having the same experience as me, we're being scammed in short. I've Googled this and it's a common complaint of Zoosk, which I'm sure you've got a well rehearsed response to.
I'm not interested in your standard response to this common complaint, I just wish to have my subscription returned to me in full. I will be deleting my profile with Zoosk very soon, as it's a common scam, making people believe that numerous people are interested when they are clearly not, manipulating them to return regulartly to Zoosk, manipulating people's emotions for financial gain, shame on you.

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4:22 pm EDT

Zoosk scammer

Scammer on zoosk, was on pof where I met him, then chatteredfor over 4 months . Claimed to be a gold bullion Dealer, got into trouble in Johannesburg, needed money for lawyers, asked for $24, 000 . I said no . The amount got less, I said no, until he actually asked that I but a iTunes card $200 and send him code. I said no .
He said he list his phone so could only email, these emails got less frequent, I actually feared that something had happened to him in Africa.
Then nothing until yesterday, another new profile, same man in the profile picture, on zoosk, claiming to be from Brisbane, Australia. I messaged this profile, omg, your ok. I thought you were dead.
The message came back, saying I had wrong person, and could he get my details so we could chat. I spent over 4 months chatting to the profile picture after meeting on pof .
I looked and searched . Put the image in to a online image recognition site, and there he is.
The person I was talking to on pof, now on zoosk, is using the image of Roberto Justus, a very wealthy man, married with children . All of the photos I was sent during the period I chatted to him, I found on Roberto Justus Instagram page. Roberto has a young daughter, the man on pof has a daughter, same pics, Roberto daughters name is not Angeline as claimed via dating chat. I have hundreads of emails from this person claiming to Peter Martinez, gold bullion trader. I don't know who the hell he is, but he image and his photos are that a millionaire Roberto Justus. He appeared only yesterday on Zoosk. It is a huge scam scam and needs to be stopped immediately.

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J
8:52 am EDT

Zoosk dating site

I has disgusted with Customer Services. Sent me 6 emails stating that they could not get the person I accidentally deleted to contact me. Was it a scam? Also they sent me lots of men typically not my type. If I wanted to search, I had to pay for it. This has been the worst site ever. I'm going to take off my picture. I'm not happy since I paid £44. Support also sent me a message with a link, I could not even get into the link to read. What more am I gonna be able to do to get them to listen? I'm fed up already and its only a week since joining.

Not coming back that's for sure!

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C
12:42 am EDT

Zoosk dating site

Zoosk is terribly pricey and outdated by far very poor and $ again and again for = not much
Expensive and very very poor website, not very interesting to join I did for
1 hour then went and canceled my subscription,

They charge you $60.00 to start but if you want a bit more $9.99 and then pay
For and again and again,

You guys must go do your homework, this dating sites the program is for
Grade school, it is so so so poorly made that you have to pay $
And then see, way to limited for the amount

Pof = same price although they do have discounts & thats it no more
$
You get everything for 1 price, and is very very very well made they even have
Psychology test, and other types that lets us see precisely what we want so answering questions gives us * a big portrait: it is not rocket science but it is really really good
And in my case nail on!

So many advantages, you will understand why I joined zoosk for only 5 minutes
Not worth the money and when I said I want to cancel guess what they dropped the price to $45.00 = why not give best price at the very beginning and when that
Happened well that really really confirmed that it is not worth staying

We are looking to spend a bit or long-term plan with the person that it clicks
The most with instead of having to pay $60.00 + $ which isn't even
With all the $ money go look at pof

I am not paid to say this I am on my own will saying this and I want
Everyone to get what they need and pof has the best i've seen so far
You can do so many things and see members, and chats you can have specific
Pages of likes - ignores, so all the members names & pictures are there,

You also see when you write to someone if they read and if they are online without
$ zoosk $ $

Unfortunately after trying to find the specific place to send my complaint to zoosk i've come across you guys hoping please please let them know they are really really out of the market ancient website that lacks...

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Update by Collette Lp
Jun 12, 2018 12:54 am EDT

Zoosk is Outdated - Poor Web Site $$$ $60.00 to join then add $9.99 for a stupid advantage get to see when the person read our message = Whippy do dah with POF you pay LOWER Amount and The Sky is Your Limit because

Everything is Included, Keep Likes - Dislikes - Wrote to Reply Wants to meet you or You want to meet them

And with all this you get their Pseudo and Picture so each time you need to check if / or you have complete Access
and Their Are Surveys getting to know ourselves a bit better which depending on answer gives a* Brief Seem to be
which obviously is NOT Perfect but Personally in my case A+ nothing needed to be changed nor added

Once you take 1 second Type: POF and then if you do not like what you see then Their is something really really
off with your wanting to get the best best best Dating Site advantages that I've seen having visited others I have not
found one even at bit at there level

I am not being paid by POF I am a client there and I do believe in their system and feel safe secure and they
review all there clients and if they do not get the stamp of approval = OUT

You can Contact Them Always = Zoosk = NEVER Haven't even seen after searching over 30 minutes closet to Zoosk is this

They are so expensive and Offer = 0 Cannot even Contact them Ever they do not want to talk to there clients they
dish the website with the prices and that is, pretty pretty self- explanatory of how they look after clients and not one person available nor e-mail to send our Input

Would you put money in a Pit without any way to contact them, its like anyone can create their site and pretend to
be interested in their clients, well dating sites are not for pretend, it is a serious serious matter that is Extremely
Important and MUST TRUST DATING SITE

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N
1:31 pm EDT

Zoosk my account

Just joined .been sending messages getting no reply's but yet they r still viewing. Sent a message to one lady who viewed me a few times. So sent her a message . She said she had not been viewing me at all and other men had sent messages and she had not viewed them either. Should give your money back. Do not be leave this site. They are a total rip off site.

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D
2:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk zoosk dating

dear sir or madam every time I want to log in on the zoosk dating site my desktop declines why. can you please put it right for me please ok cause I can never get on here wth my computer and my phone and its getting rather boring and very fustrtion as well so can you please get it sorted as I am actually paying to go on there is there something wrong with your site for it to stop me from getting on here or not

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A
7:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk cancelled subscription but was charged a future month

I cancelled my subscription with plenty time but have since been charged for a further month. I only subscribed for one month and cancelled before the subscription ran out, so shouldn't have been charged again. Please refund this fee and ensure that it has been cancelled and that I'm not charged again, and remove my account details. Please contact me via [protected]@sky.com or [protected]. Anita Sykes

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Victoria Liao
, US
Jun 23, 2018 8:48 pm EDT

i need to find out why. my problem or theirs

V
V
Victoria Liao
, US
Jun 23, 2018 8:46 pm EDT

i met the same problem. they keep charging me.

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S
5:22 pm EDT

Zoosk zoosk

I purchased a one off monthly subscription with Zoosk NZ. It seems they have been taking money from my debit card for the last few months. They owe me over $120, I haven't even been using the app at all. Very disappointed as i never saved my credit details with them. In fact i never save my details with anyone not even spark my cell phone provider. I have notified bank, cancelled debit card and will be informing the police about this matter. As it is fraud / steeling whatever you wanna call it!

Thanks
Amanda
Taranaki
New Zealand
manda.[protected]@hotmail.co.nz

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1:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk profile

Shame on you zoosk — did you put a profile out there to lure me in... Or did the profiler himself?

Seems odd that after contacting customer service on friday regarding another issue — his profile would suddenly disappear... Along with our full thread of both incoming and sent communications. Had he merely closed out his account... My messages would still be there...

There'd better be a very good explanation for this!

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4:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk subscription

Hello,

Id like to make a complaint about my subscription and charges Ive had to pay.
I paid for only one month of subscription and you charge me for 5 months now and Ive never renew it! I usually dont check my bank account but I did it today and found out about it. Its rediculous. I hope its some kind of mistake and I can get my money back.
Id like to add that I met somebody on your site so I can put a very good review and tell everybody how happy you made me but the one thing is the subscription. I hope youll sort it out in a good way for me because its wuite a lot of money...

Regards,
Emilia Machala

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S
SoulTraySky
, MX
Apr 08, 2018 8:56 pm EDT

hallo this submt is very strong to atendance but i mejore d the sentence in this average ned yu colud eliminated all sentnces or musk all hive ina ll ordenador comprended to mejore the realiced and stop cuatros
I RECOMENDING THIS SITE IF U CAN CONTACT ME...

Grand Parq, Av central 20569
Az. Arizona 357
Fax. [protected] or ...
Phone(cel) [protected]

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N
6:03 pm EDT

Zoosk unauthorized credit card charges

On march 29, 2018, I was already a "user" but not a "member", I considered being a member but saw the prices and decided no way! I then was automatically subscribed and then they kept hitting my account for over $264.00 in charges, 4 individual. This was over easter when I discovered when I attempted to pull out money to shop for my step kids that I had insufficient funds. I immediately looked online at my banking and saw that there were 4 more pending, I called my bank and they stated call back when they post. I did so and am now going through the process of disputing through them and my bank. I emailed zoosk and requested a refund immediately when I was aware that I could do this and that the transactions had been posted. This company is grossly unethical and should be shut down! Do not use this company for anything and certainly do not enter your credit or debit info because as soon as I did it was like the system automatically took that info and subscribed to service after service after service. I do not know how they sleep at night, I will be contacting the federal complaint board, and writing every letter I can to whoever I can to prevent single mothers like myself from going through the mess I did, some people I have read have been charged 1800. Beware

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10:19 am EDT

Zoosk stealing money

I paid $29.95 - the money was taken and then I am told after the fact I am blocked from the web site and I am not told why- yet they keep my money.
I want a refund, my $29.95 back.

If the services cannot be rendered by the company - the funds should be returned. I was not told of this until AFTER I paid.

DATE: 03/29 & 03/30/18
[protected]@gmail.com

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N
3:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zoosk zoosk profile

This has been sent multiple times to zoosk and profile is still up.
You need you to deactivate the account luckyme (D. Mcleod) He has an STD which he has given many women. He DOES NOT use protection and is putting women's health at risk. To keep this profile up after knowledge of this is NOT unethical. Please help protect women.
Do not turn a blind eye just because this member is shelling out money for coins.

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Resolved

No thanks to complaintsboard.comwho is equally shameful for not allowing someine to edit/delete their OWN complaint

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E
5:21 am EDT

Zoosk I can't get onto your zoosk app

Hi I've sent several messages to you since Friday to [protected]@messaging.zoosk.com stating that I can't get into the app. Please can you advice what to do to rectify this problem. I hope you will add the days I have not been able to use the app to my account. I have paid 3 months in advance so I can use the app. Please can you sort ASAP as I have several messages I need to read.

Many thanks
Emma

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S
10:25 am EDT

Zoosk dating site

I joined this site in late November/early December 2017 for a 6 month period. At the end of December I put my profile on hold since I was going away for a month. When I returned at end of January 2018 and tried to log on I was unable to gain access. I hit forgot password (although I was certain of my password) and was sent a link to change. Tried again and still could not get in. Eventually I could not even get link so contacted customer support. First they said my email did not exist on system then they finally told me that I had been blocked for security purposes and if I wished to use up my paid subscription I would have to create a new email and log in again. I said I did not want a new email and I wanted my profile so I could ensure all photos were deleted. I received various answers, demanded to speak with a supervisor (sounded like it was someone in their car) and was told same thing. They assured me that my profile had been deleted. Today I received an email from their site saying someone has looked at my profile...so what does that tell me? I have contacted them again to ensure they do not renew my subscription as I am unable to access my profile to delete subscription. This is a bogus site that is unethical in its practices. Even the short time I was on there I was contacted by fake profiles.

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11:22 am EDT

Zoosk monthly subscription cancelled but was still charged

My monthly subscription with Zoosk dating service was supposed to end on March 14, 2018. So, to alleviate any question on resubscribing or being charged for another monthly subscription, I cancelled my account on March 13, 2018 and have an e-mail that states my subscription was cancelled. On March 14th, I found that they had still taken the $29.95 monthly subscription fee from my account, and claimed that I had to cancel 24-hours in advance. No where in their "Terms of User Agreement" contract, or in the e-mail I received from Zoosk, does it state that you must cancel your subscription 24-hours in advance. I then called them on March 15, 2018 for a refund of $29.95, and they denied my request.
No where on this page does it give the option to "attach" any documentation, as I would have included my e-mail from Zoosk.

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2:15 am EST

Zoosk con artists posing as potential dates

I signed up as a trial member, I've had 3 potential woman supposably looking for a relationship. But all 3 women's locations we're false, they were however all from Gauna, Africa and not from the State I live in, which is Wisconsin. They all tried to con me the same ways into wiring money to them, first they convinced me to chat with them on Hangouts App. Then tried to convince me they were looking for a serious relationship, then sending naked photos of themselves, then stripping naked and putting on shows live via satellite, then gave me sad stories of how their Mum or Mothers that we're ill, or of a little child brother or sister that were ill, and begged me for days to wire money to them. All 3 women had wrote their mobile phone numbers across their profile picture on your site. All 3 women gave me false names, false ages, false job history or career. All 3 women used the same false first name, "Shelly". All 3 women asked for the same amount of money, $450. then when being rejected by me of agreeing to send $450., they all asked me how much I would be willing to wire them, I said none. And yet they kept trying to convince me that they were not criminal con artists . Finally I blocked them from contacting me. Your dating site needs drastic improvements. My suggestion is to make your customers verify their location, their true identity, perhaps verification with a photo of drivers license, that would show proof of both identity and location, and prove they are not from overseas, like Africa. I've read nothing but bad reviews about your dating site, complaints after complaints of how their are so many fake potential dates and costly memberships with hidden fees. I rate your dating site giving it zero stars. Maybe Zoosk name for the site should be called, "Fraud Dating" or "Date a Con" Maybe "Shelly Date"

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J
12:20 pm EST

Zoosk unethical practices

Zoosk lists members that have not been active in years. I verified this through someone I knew whose profile had come up on site. I was recently billed after cancelling my account with Zoosk. I followed all online directions (which are not obvious on how to find) and cancelled my account. What Zoosk did not tell me was before you cancel your account, you must first find (which is not easy to find) the window that stops automatic billing. Automatic billing is enabled as soon as you start you account. Immediately after joining, I found this switch and turned the automatic billing OFF. This is something you learn to do on all subscribtions. However, 3 weeks later when I decided to cancel my account due to them listing profiles of people who were no longer active, I decided to completely cancel my account. Apparently when I did this, it turned my auto renew back on and I was billed a month later. Upon calling the number on my bank statement, I was told the best they could do was refund half of my money. During this time I was off the account, my password no longer worked to log on, so I know without a doubt that the account was canceled. So... they kept half of my money that they took from my account even though my account was cancelled and I no longer had access to it. (which.. by the way would be the only way to remove automatic billing) I ran into multiple scams and inaccurate information and non-existant profiles from people that had stopped using the site years ago. This site gives you false information about users and has questionable billing practices. NOT a happy camper here.

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Zoosk Customer Reviews Overview

Zoosk is a popular online dating platform that has been around since 2007. It has gained a reputation for being a user-friendly and effective dating site, with many positive reviews from satisfied users. One of the most notable features of Zoosk is its Behavioral Matchmaking technology, which uses data and algorithms to help users find compatible matches based on their preferences and behavior on the site.

Many users appreciate the ease of use and intuitive interface of Zoosk, which makes it easy to navigate and find potential matches. The site also offers a range of communication tools, including messaging, virtual gifts, and a unique feature called "Carousel" that allows users to quickly browse through potential matches.

Another positive aspect of Zoosk is its large and diverse user base, which includes people from all over the world and from a variety of backgrounds and age groups. This makes it easier for users to find matches that meet their specific preferences and interests.

Overall, Zoosk has received many positive reviews from users who have found success in finding meaningful relationships through the site. While there are some negative reviews and complaints about the site, these are generally outweighed by the positive feedback and high satisfaction rates among users.

Zoosk In-depth Review

User Interface and Website Design: The user interface of Zoosk is clean and modern, making it easy to navigate and use. The website design is visually appealing, with a nice balance of colors and fonts.

Registration Process: The registration process on Zoosk is quick and straightforward. It only requires basic information and takes just a few minutes to complete. You can sign up using your email address or through your Facebook or Google account.

Membership Options and Pricing: Zoosk offers both free and paid membership options. The free membership allows you to create a profile, browse other profiles, and send likes. Paid memberships unlock additional features such as sending messages, seeing who has viewed your profile, and accessing advanced search filters. The pricing is reasonable, with various subscription plans available to choose from.

Matching Algorithm and Compatibility: Zoosk uses a unique matching algorithm that takes into account your preferences and behavior on the site to suggest compatible matches. The algorithm learns from your interactions and improves its recommendations over time, increasing the chances of finding a compatible partner.

Communication Features: Zoosk provides a range of communication features to help you connect with other members. You can send messages, likes, and virtual gifts to show your interest. The platform also offers a chat feature for real-time conversations.

Mobile App Experience: The Zoosk mobile app is well-designed and offers a seamless user experience. It has all the features available on the website, allowing you to stay connected and browse profiles on the go. The app is available for both iOS and Android devices.

Safety and Security Measures: Zoosk takes safety and security seriously. They have implemented measures to protect user data and ensure a safe online dating experience. The platform verifies profiles and provides options to report and block suspicious or abusive users.

Customer Support: Zoosk offers reliable customer support through various channels, including email and a comprehensive help center. They are responsive and strive to resolve any issues or concerns promptly.

Success Stories and Testimonials: Zoosk features success stories and testimonials from couples who have found love through the platform. These stories serve as inspiration and provide reassurance that Zoosk can help you find a meaningful connection.

Additional Features and Services: In addition to the core features, Zoosk offers various additional features and services. These include Boost, which increases your visibility in search results, and SmartPick, which suggests matches based on your preferences and behavior.

Overall User Experience: The overall user experience on Zoosk is positive. The website and app are user-friendly, the matching algorithm is effective, and the communication features facilitate meaningful connections. The platform provides a safe and enjoyable online dating experience.

Pros and Cons:

  • Pros: Easy-to-use interface, effective matching algorithm, mobile app experience, reasonable pricing, reliable customer support.
  • Cons: Limited features for free members, occasional inactive profiles.

Conclusion and Recommendation: Zoosk is a reputable online dating platform with a user-friendly interface, effective matching algorithm, and a range of communication features. It offers both free and paid membership options, with reasonable pricing. The platform prioritizes safety and security, providing a positive online dating experience. Overall, Zoosk is recommended for those looking to find meaningful connections in the online dating world.

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