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1.6 326 Reviews

Zoosk Complaints Summary

46 Resolved
271 Unresolved
Our verdict: With Zoosk's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zoosk reviews & complaints 326

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A
5:14 pm EDT

Zoosk married cheat

Watch out for the Indian man named Jay Patel. He's not only married to a woman named Jyoti but also has 2 children. Claims he's a Software Engineer but is in partnership with a hotel located at 4 Piano Place in San Antonio, listed under the Licence Nehall LLC. He's also 53 and not 49. Took me a couple of months to uncover his lies but he likes white women so he can play the "racial" card.You know, Mama only want's me to date other Indian women. His big reason you can never go to his house. Also the name is Jayesh Patel, although he will say it's only Jay.

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4:40 pm EDT

Zoosk fraud and jeopardizing people lives

There are so many fake messages, fake views, is the whole site fake. Taking money from people for a purpose finding love.You take peoples money but then you do all these things to mess with peoples lives with doing fradulant actions that should be considered criminal. We will turn you in. When you do these things you are playing with peoples lives what gives you the authority to treat people this way. we pay our money to you in good faith and then you pull these scams and fraud.

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burke
, US
Aug 23, 2020 4:20 pm EDT

I am experiencing the same exact thing. Fake messages, scammers and profiles. They even tell you people are Facebook verified which is a bunch of B.S. I cancelled my subscription but have a few months left so I took a screenshot of the cancellation verified on their site because they are apparently charging some people after the fact or renewing the cancelled subscriptions. All these dating sites have the same M.O. apparently it is legal thievery. Shame on me!

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D
6:05 am EDT

Zoosk zoosk

I must firstly say that I am rather unhappy,
So have copied my emails which I tried to send to your help desk/customer support.
I have multiple sclerosis and guess that this site wasn't for me, anyway ! I did used to work for IBM, amongst other professional companies.

Can you see how you contradict your own selves? Obviously not trained at a top company like some of us!

Have 0 days left on my subscription and then all of a sudden, I have new smartpicks, so appear to be a subscriber again!

Regards, Dave Forsyth

(I am guessing that I will not receive a reply or a small amount of compensation for my stress and not needed extra work due to Zoosk).

Sent from my Huawei Mobile

15.24

10 new smartpicks !

I really am wondering how incompetent a company can really be now, after I got 10 more smartpics at 15:24 !
Oh well I shall keep all of my evidence safe and ready !

16:11 Thursday
Hi,
Person in charge of Zoosk.
I thought my account was being closed. I just find it rather strange that I am still receiving frequent smartpicks, which I don't look at.
Do I really need to inform you of this again ?
Just to make you aware, my current rate of pay is £50 per hour.

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Update by Dave Forsyth
Aug 20, 2019 6:27 am EDT

SUBMIT A COMPLAINT

So, I ain't the first, just the most clever!

Business & Finances Zoosk Customer Service this company is a total rip-off and prays on lonely singles bank accounts
Zoosk.com / this company is a total rip-off and prays on lonely singles bank accounts
US
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Contact information:
zoosk.com
This company is a total rip-off and prays on lonely singles bank accounts. I signed up for a 3 month membership with this company for a charge of 39.95 — they charged me 69.94 and I have tried to contact them about this and their phone number is a joke and their e-mail ( customer service ) is a joke also. when I did finally get a responds from them ( after threating them withh BBB inquiry and bank dispute fillings ) they said that the extra 29.95 was a one time membership fee — and on their site it does not say anything about a additional 29.95 fee on top of the 3 month membership ( NO WHERE ! ), and when you complain to them about this they just put a filter on your account so that you no longer can send or receive messages - leaving the account totally useless and them holding ALL your money. My bank says that they can't do anything about this and I am just hoping that the BBB can do something to help me, , , what a headache ! — do not sign up with these people — they are crooks. what makes this even more messed up is that back in January ( of this year ) I had signed up for a one month membership and I was only charged the 19.95 - nothing else ( no 29.95 fee ). so along with my complaint and all the others, believe what you read, , Zoosk is a SCAM — if you would like to read more about this complaint ( full version — go to http://zooskscam.webs.com/ ). this company pilfers money from lonely singles all over the world — don't let yourself fall victim to their Catch-22 legal loop-hole, , they are ### and need to be stopped —- AND they are not the only dating site out there practicing this fraud. WATCH OUT ! do your homework before giving out your debit/credit card info.

Pr Predki
More Zoosk.com Complaints & Reviews
Zoosk - the say free. and you cant recieve or send emails [34]
Zoosk - cancel link not working [49]
Zoosk - can't read or send emails [3]
Zoosk - zoosk scam - redhotpie.com.au style baiting tactics [3]
Zoosk - fraudulently obtained money from me [11]
Zoosk - tricked into subscribing
Zoosk - dating service fraud [1]
Zoosk - unethical behavior? [1]
Zoosk.com - dating website fail, no customer support
Zoosk - cancelled subscription but was charged a future month [2]
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Zoosk
Customer Service
Overall Satisfaction Rating
204 Reviews
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475 Sansome Street, 10th Floor
San Francisco, CA
United States - 94111
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Recently Discussed Complaints
Zoosk
0 mins ago
this company is a total rip-off and prays on lonely singles bank accounts
Aug 12, 2011
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Recently Discussed Zoosk Complaints
the say free. and you cant recieve or send emails34
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cancel link not working49
can't read or send emails3
fraudulently obtained money from me11
unauthorized use credit card3
false advertising6
stay away from this one10
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9:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk dating site

I didn't even make two days on the website Zoosk before they shut down my personal email and my access to the site. Nobody at their customer support will tell me why, they say it was hacked but I don't know if anything of mine was compromised, they gave me an email to write to their legal services but I haven't heard anything back, there's no phone number for the legal services and I'm mad. I want my money back but they say I have to get it back from iTunes so now I have to contact Apple

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2:20 pm EDT

Zoosk simon age 72

He is a scammer because unfortunately I was scammed several years ago and he is using the same story that most all scammers do. They are widowers, from the UKRAINE, Australia. They have usually 1 child. Ages from 11 yrs to 21. Their wife died of cancer. His parents were killed in an auto accident. Money is the next thing they ask for. On their business trip they need money!

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10:21 pm EDT

Zoosk dating site

I met a man on zoosk dating site. Having never used a dating site before I guess I was blind to the fact that a predator could be on the site. I met this person and we were in constant communication for over a month. We became pretty close and mentioned he ran into some financial difficulties so I said I would loan him money. Needless to say I never suspected he was a scammer. After reading up on these type scams I realized he had all the traits of a scammer. I'm a widow with a limited income and he took all the money I had saved which was $2250. I know I will never be able to recover these funds but need to report this individual. Now he had photos and personal documents on someone by the name of Thomas Miller. I presume he had stolen this individual's identity. He said he was from Plainfield, NJ. Please let me what I can do to help stop this individual before he preys on another woman. I will never use another dating site, this totally destroyed me financially. I know to most people that amount of money isn't much but to me it was everything I had.

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11:33 pm EDT

Zoosk zoosk

Watch out for a man who calls himself Joe Cox. He states he is from Australia, a medical tech and doctor. After chatting with him for several weeks, he "flew" to London to finalize some deals he invested in years earlier. One of the deals falls through and the other deal is successful. However. He needs money to transfer the funds.
A doctor, medical tech who works constantly for the good of those who can't help themselves needs money? Do not fall for this scam!
One more thing, he claims to have been a professional soccer player in Australia. His accent is more like someone from Texas. When I checked his phone number on Been Verified there was no associated name but the phone number was a landline from Northern California.

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11:01 am EDT

Zoosk unethical behavior?

I just got a very creepy letter mailed to me from someone who said they saw my profile and that they actually know mutual friends of mine. I have been married for 30 years and have never been on any dating sites. I am going through a separation but again never have I been on a dating site. Can you tell me if I have a profile on this site?
email address: [protected]@prodigy.net
Thank you, Dawn DePalma

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Forever Greatful
, US
May 29, 2019 1:45 pm EDT

Reading the post and the advice you received, rather than a complaint you should be saying thank you very much. You are in a bad place. I was there once too. Fortunately you must have friends that care about you that have taken the time to reach out to you. Not everyone is that lucky. Nothing replaces a family and its love. Keep it together. Mary Lou, TX

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F
9:05 pm EDT

Zoosk dating service no more support now charges $5 to answer any support call

Without notice, zoosk renewed my subscription without my permission. Tried to contact them and that is no longer possible. They have turned over support to a third party. If you want support, you must first pay $5. There is no alternative.in addition, I did not subscribe with any "auto" renew. So two days ago, it appears that my 6 months were up but I did not know that. I kept trying for support and it would fail unless I paid $5 up front. Zoosk used to be a good service. Met many nice ladies. But based on the changes they have made... I am going back to ourtime.

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7:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk member who scammed me richard lee or haupt

Beware of a Richard Lee Haupt supposedly from Germany he gets you to chat via WhatsApp and deletes his profile after. Claims he has no parents and he works with investors and he wanted to collects payment from an investor but he is in Germany caring for his dying uncle. Got all my info and paid my credit card so I would buy things he needed. I got him iPhones and cash advance -well the payment did not go through he paid with cancelled account. Got $5300 from me. I uploaded the pics he gave me himself.

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Update by History007
Apr 09, 2019 3:27 pm EDT

Be careful for a Richard Lee supposedly from Germany and lures u off of Zoosk to chat on WhatsApp with number [protected]
He will take your money and profess dying love for you. I added a picture that he uses. He states he lives in Newport, RI and his parents are deceased and he's an only child. His uncle is in Germany and wants you to accept a payment from a client with your credit card. But beware the payment will not go through menwhile he asks for u to buy iPhones and take out a cash advance. Ship to a guy in Florida. Beware it's all a scam!

Update by History007
Apr 09, 2019 7:51 pm EDT

Pictures of him

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7:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk zoosk dating application

I zoosked messaged and texted, talked to a person, believe under Zoosk member name, age was 63, advanced degree, lived in Carlisle, IQ, had a much younger profile displayed than his age. only 4 lines of a profile content. His name he told me was Antonio Krikman from Amsterdam, self-employed as an oil buyer/reseller to Japan/China. Was just getting ready to retire. Last contract in South Africa, where ended up asking for $6, 000 which I did pay him. I do have photos and the account/address of this information. Today, he asked for $75, 000 and I blocked him.

Hindsight, his facebook looked spoofed, as well as his linkedin. I also captured his facebook photo. I have other photos he sent to me.

Please remove this person, as he is a scammer in my opinion.

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10:37 am EST

Zoosk dating information

I signed a contract with zoosk. A question asked about my yearly income, I answered the question. I was puzzled because I had 3 attempts to be scammed.in reviewing my profile I noticed that my income was posted. I feel that zoosk assisted the scammers. I also believe that most of the profiles and individuals do not exist. The profiles sound like a paste and cut operation.in contacting customer service I spoke with an extremely rude individual. They refused to refund my
Entire money due to being scammed and false individuals or profiles being used. Beware of this site!)

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7:29 pm EST

Zoosk online dating

I have used other online dating sites such as Match.com and eHarmony in the past. They both have good customer service in my opinion. I heard about Zoosk via email. What an absolutely horrible experience from an organizational and customer service perspective. It's generous even giving Zoosk one star out of five. Buyers beware. They are a nightmare to deal with.

I purchased a 6-month subscription around mid 2018. Just before my expiry in December 2018, Zoosk sent me an email offering me 25% if I renew. Along with the email, and just after my subscription expired, I also received notifications that people on Zoosk had sent me messages. So I bit and renewed again. Only to discover that I was charged the full amount for 6-months and the messages from these so called "people" appeared computer-generated?

So I attempted to contact Zoosk on both the non-discounted price and the assumingly fake profiles out there. They informed me that I needed to pay by credit card (which I did via PayPal) and gave no answer to the seemingly "computer-generated" email messages received from potentially fake profiles. I then contacted PayPal to at least recover the 25% off ($19) --- which they did.

About a week later, Zoosk emails me informing me that my subscription was cancelled, yet I paid for 6-months? So I called them. Zero help and wouldn't even allow me to speak to a supervisor. Exact words from the customer service agent were: "I spoke to them and they do not want to speak to you. Your account has been blocked as it is our company policy to close an account when a dispute is raised via a 3rd party." I then inquired that when I get my full refund via PayPal (for obvious reasons), what would stop me from re-joining Zoosk (just to see what he would say)? To which the agent responded, "Sir, you have every right to attempt to re-join, but there is no guarantee that our system will not pick it up and block you."

I'll end by saying I simply wanted to be treated like a customer who has genuine concerns and honest questions. Why they chose to skate around the "real truth" and force me to gain mediation via PayPal is mind-boggling? Save you money folks and happy searching.

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6:32 pm EST

Zoosk scammers

I like to warn anyone that uses Zook to very careful of scammers that out to con you innocent people, for your money ...scammers are using photos of innocent people as victims to form fake relationships, don't be taken in by anyones scheming plans, just be wise and say No...and report them to the police..

These photos below is a victim used by a scammer by the name of Roy Travers on Zook, claims to be American personal Trainer working in Quatar American Millarty Champ training troops.

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MrSiggiOla
, US
Jan 20, 2019 6:55 am EST

I've reported Zoosk thru google, so i hope i get a replay! But we really should all get together, and file a lawsuit!
I took a 6-month deal, should of costed me 400nkr, they ended up charging me on the first day 800nkr.

ive send them a complaint and i reported it to google.

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H
2:51 pm EST

Zoosk not answers for connection members...

I signed up with Zoosk for a month subscription. Due to, apparently a lot of ladies were interested in my profile (After 2 years just looking). The fun of this is that some of those ladies literally disappear after I made the subscription including those that were my connections(Messaging and not receiving no replies back).

Also, when I signed for the subscription, I was requested like a second monthly subscription in order to allow me to know if my messages were read or replied...(they call it Premium).

How will we know when somebody is a Member and is available to interact with the the subscriber and not simple Picture or profile that has Facebook Account?

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11:27 pm EST

Zoosk science behind match aking

I joined Zoosk after hearing about the site on the Steve Harvey show over a year ago. I have made a match with three gentlemen during this time and they all were predators looking for someone to take care of them. They lied about their professional and financial status. Two of the three turned out to be unemployed. I can't see the science behind I was matched with these guys. The caliber of men on Zoosk should not be trying to date. They could not put gas in there car or buy a lunch. Each of the men eventually asked me for money. This site is a scam, there is nothing scientific about the match making process. I would never recommend this service to my professional friends

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12:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk customer service lie

After paying double what a years membership normally costs I spent a long time talking to a Customer Service person who apparently spoke to higher up and eventually they agreed to give me a discount and a total new payment that I would be paying, all of which I documented word for word.
Two days later I see a charge on my credit card for over twice the amount that was agreed and promised to stop me cancelling my membership. Bottom line is they lie, don't expect them to honor anything and you bet I will be cancelling.
Lots of other dating sites out there many are free. You have been warned!

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5:30 am EDT

Zoosk zoosk

I had closed my account years ago on zoosk
Then suddenly I get email saying account was reopened.
I never reopened the account. And want it deleted immediately!
There response was that I can do it.
This is the second time this has happened!
1st time I did go deal with it and delete it.
Yet somehow they reopened it? Wtf!
Next step is BBB complaint
Thank you
Peter prasher

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10:45 am EDT

Zoosk dating service

Here we go. Subscribed, tried, saw no replies. Either bots or people who are using dating service as another version of meaningless instagram - who cares, not interested in neither. Canceled my account. They still charging me monthly, bank asks for recipient's consent to cancel payments, but as we all know, it is hard to receive consent from someone who is not contactable. Long story short - had to cancel my card.
Honestly, i think there should be a class action suit or something. Sure, it is not much they steal per person, but at the end, they are a big scum.
Stay away from THAT.

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3:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk online dating service

I am absolutely at the end of my tether with this site. I requested for the service to be discontinued on 03 May 2018. There is no contact number available, so all I could do is email a 'no-reply' service to submit my request.
It was confirmed that my account had been deactivated and that no further payments would be debited. I however, have had a debit at the end of May 2018.
I have sent this query and have not even had an email response.
Furthermore, a colleague said that he saw my profile on Zoosk a week ago! This means that my profile has not been deactivated. I need to take action now, as I anticipate another debit at the end of this month. Absolutely unacceptable!

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Zoosk Customer Reviews Overview

Zoosk is a popular online dating platform that has been around since 2007. It has gained a reputation for being a user-friendly and effective dating site, with many positive reviews from satisfied users. One of the most notable features of Zoosk is its Behavioral Matchmaking technology, which uses data and algorithms to help users find compatible matches based on their preferences and behavior on the site.

Many users appreciate the ease of use and intuitive interface of Zoosk, which makes it easy to navigate and find potential matches. The site also offers a range of communication tools, including messaging, virtual gifts, and a unique feature called "Carousel" that allows users to quickly browse through potential matches.

Another positive aspect of Zoosk is its large and diverse user base, which includes people from all over the world and from a variety of backgrounds and age groups. This makes it easier for users to find matches that meet their specific preferences and interests.

Overall, Zoosk has received many positive reviews from users who have found success in finding meaningful relationships through the site. While there are some negative reviews and complaints about the site, these are generally outweighed by the positive feedback and high satisfaction rates among users.

Zoosk In-depth Review

User Interface and Website Design: The user interface of Zoosk is clean and modern, making it easy to navigate and use. The website design is visually appealing, with a nice balance of colors and fonts.

Registration Process: The registration process on Zoosk is quick and straightforward. It only requires basic information and takes just a few minutes to complete. You can sign up using your email address or through your Facebook or Google account.

Membership Options and Pricing: Zoosk offers both free and paid membership options. The free membership allows you to create a profile, browse other profiles, and send likes. Paid memberships unlock additional features such as sending messages, seeing who has viewed your profile, and accessing advanced search filters. The pricing is reasonable, with various subscription plans available to choose from.

Matching Algorithm and Compatibility: Zoosk uses a unique matching algorithm that takes into account your preferences and behavior on the site to suggest compatible matches. The algorithm learns from your interactions and improves its recommendations over time, increasing the chances of finding a compatible partner.

Communication Features: Zoosk provides a range of communication features to help you connect with other members. You can send messages, likes, and virtual gifts to show your interest. The platform also offers a chat feature for real-time conversations.

Mobile App Experience: The Zoosk mobile app is well-designed and offers a seamless user experience. It has all the features available on the website, allowing you to stay connected and browse profiles on the go. The app is available for both iOS and Android devices.

Safety and Security Measures: Zoosk takes safety and security seriously. They have implemented measures to protect user data and ensure a safe online dating experience. The platform verifies profiles and provides options to report and block suspicious or abusive users.

Customer Support: Zoosk offers reliable customer support through various channels, including email and a comprehensive help center. They are responsive and strive to resolve any issues or concerns promptly.

Success Stories and Testimonials: Zoosk features success stories and testimonials from couples who have found love through the platform. These stories serve as inspiration and provide reassurance that Zoosk can help you find a meaningful connection.

Additional Features and Services: In addition to the core features, Zoosk offers various additional features and services. These include Boost, which increases your visibility in search results, and SmartPick, which suggests matches based on your preferences and behavior.

Overall User Experience: The overall user experience on Zoosk is positive. The website and app are user-friendly, the matching algorithm is effective, and the communication features facilitate meaningful connections. The platform provides a safe and enjoyable online dating experience.

Pros and Cons:

  • Pros: Easy-to-use interface, effective matching algorithm, mobile app experience, reasonable pricing, reliable customer support.
  • Cons: Limited features for free members, occasional inactive profiles.

Conclusion and Recommendation: Zoosk is a reputable online dating platform with a user-friendly interface, effective matching algorithm, and a range of communication features. It offers both free and paid membership options, with reasonable pricing. The platform prioritizes safety and security, providing a positive online dating experience. Overall, Zoosk is recommended for those looking to find meaningful connections in the online dating world.

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