Zoosk / continual unauthorised card payments

United Kingdom Review updated:

I subscribed to Zoosk In August 2010 I met a new partner in September 2010 so unsubscribed but still recieved mail from zoosk, In December my relationship ended, I contacted Zoosk In january 2011 and told them I wanted to unsubscribe due to the behaviour of my ex partner as I did not want to be at risk of this happening again however they made it very difficult for me to unsubscribe and continued to send me matches and mail from men wanting to chat I made a couple of visits to the site since which tells you your subscription is due for renewal wether you like it or not they take unauthorised card payments from your account . I used my Maestro card twice in this time and now because Zoosk have my card details they have decided to take payments from my account without my permission and the amounts of payment fluctuate . On the 2/8/2011 an unauthorised payment of £71.93 was taken from my account an amount that I never agreed to nor would as I simply could not afford to pay this left me in finacial disaster, I sent them an email asking them to return the money to my account as I had not agreed to this and therefore it was unauthorised, I also told them once again that I did not wish to subscribe, this has been ignored and they continue to send me mail and matches, this is causing me a great deal of stress and pushing me into financial hardship . I will now have to cancel my card to insure that they will no longer take these unathorised card payments . I hope you can help me by having Zoosk compensate me for payments taken without my authorisation . I look forward to hearing from you on this matter . Thank you Gayle Colquhoun

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  • Do
      Aug 08, 2011

    This website is for complaints only, to make other people aware of bad companies/service. This website is not run by someone who can arrange compensation!!!

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