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ZooShoo
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1.6 7 Reviews

ZooShoo Complaints Summary

1 Resolved
6 Unresolved
Our verdict: With ZooShoo's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ZooShoo reviews & complaints 7

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Newest ZooShoo reviews & complaints

ComplaintsBoard
L
3:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ZooShoo has left an official reply on this complaint.

ZooShoo Terrible service!

Two months ago I ordered lace up knee high boots from them. Still not here.
Even though I got all needed information from them including a confirmation email. Contacting their customer service is a useless thing, they never reply.
You know, I think they see all of those emails, but some of them are ignored for reasons: they just have nothing to tell you. Or they're ashamed to say that they forgot about your order and had never shipped it.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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ComplaintsBoard
R
6:10 am EDT

ZooShoo Stay away

I rarely order online but I know that they have to send me a shipping notification along with its confirmation. I didn't get anything like this from them. I already paid for the order and don't understand what exactly takes them so long. Their customer service didn't help at all. Wanted them to provide me a tracking number, but with no results.
Staw away. This place is a scam.

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ComplaintsBoard
D
7:42 am EST

ZooShoo Return process

Bought a pair of heels from this site and received the wrong size. Shoes were way too big so I contacted ZooShoo and asked for a replacement. They said they did not have my size in stock and said they can refund me if I want. I agreed and sent the shoes back at my own expense. They said they don't give return labels so I had to pay for that.
Two weeks later I contacted them and asked about the money but they claimed the did not receive the heels. I called the shipping service and they said that package was delivered. These people scammed me and stole my money and I will never forget that!

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Is ZooShoo legit?

Our verdict: Complaints Board's review suggests ZooShoo is mostly legit with an 76% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 14% caution is advised. Before engaging with ZooShoo, reviewing user feedback and how ZooShoo addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with ZooShoo. Trust, but verify.

ZooShoo earns 76% level of Trustworthiness

High Trust Suggestion: ZooShoo evaluated with 76% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for ZooShoo. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

However ComplaintsBoard has detected that:

  • ZooShoo's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 14% of 0 complaints being resolved.
  • Zooshoo.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • We detected that zooshoo.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • The website belonging to ZooShoo has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We found that the technical contact email address for ZooShoo is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
  • We conducted a search on social media and found several negative reviews related to ZooShoo. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  • The use of a free email address for contact on zooshoo.com may be a red flag indicating potentially unreliable or fraudulent activity.
ComplaintsBoard
S
2:55 am EDT

ZooShoo Wrong order

Ordered a pair of shoes from ZooShoo and the next day received a notification that my order was shipped. Three days later I actually received the package. I was really impressed with how quick the shipping was. Opened the package and was really disappointed because they've sent me the wrong pair! Well, shoes looked similar to what I have ordered, but material and color was wrong. I emailed customer service hoping to get a replacement, but they never replied. I'm very disappointed with and will never order anything from them again.

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ComplaintsBoard
L
3:29 am EDT

ZooShoo They refused to take shoes back, but the seller told me that they took order back

The website www.zooshoo.com is the worst place, where you should buy shoes. When I placed the order, I asked the rep if they would take orders back and provide refunds, the rep told me “yes” and also he told he that there wouldn’t be any problems. When I got the package, it turned out that the shoes didn’t fit me at all and look awfully. I tried to return it, but the seller refused and stopped to communicate with me. It was inappropriate for me.

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ComplaintsBoard
G
4:30 am EDT

ZooShoo Both pairs were torn and used already

I ordered two pairs of shoes from www.zooshoo.com. It was horrible, because they delivered bad-quality and torn shoes. Both pairs were torn and looked like someone already wore them. I returned it and after that I heard only fake promises and excuses. I was furious and asked to return money ASAP. I started to threaten the seller, but this idiot only promised something. Maybe someone has

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ComplaintsBoard
A
7:48 pm EDT

ZooShoo Damaged merchandise and inappropriate services

I bought pair of shoes and bracelet from the website www.zooshoo.com, but the seller turned out to be total scam. He provided torn bracelet and shoes was also in bad condition as if someone already wore them. So I sent the email and asked to provide the refund, but the seller refused and asked to provide the proof. I sent them several pictures, but the response was rude and impolite. I just want to warn that the company is rubbish and inappropriate services are provided. Please leave comments about your experience with this seller.
Damaged merchandise and inappropriate services

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