ZoomFish
reviews and complaints

sent it to these people working and with a perfect screen. They tried to tell me i was not working and offered me £5 for it. I said no and it took 15 days to return followed by me opening the box to find the phone not put back together, the screen separated fro the backing and nothing at all working - I suspect the screen is not totally broken.

I have tried to contact them...their phone never actually answers...just try it...tried about 50 times and never got answered..and they have yet to respond on the email. Fortunately I have their address so if they don't answer within 3 days I am taking them to the small claims court followed by the bailiffs..

Do not trust these people, They quote higher than the rest as they have no intention of ever paying that much and rely on the long return period making people settle.

I sent my Samsung Galaxy S5 phone to sell to the above company. This was over a week ago and have heard nothing since. They approved to buy this phone for £110. Their order number is ZFORD00053457. I have tried contacting them several times by phone which is [protected] and it is just ringing out. The address I had to send it to was: Unit G, Briarsford, Perry Road, Witham, Essex.CM8 3UU.
Can you possibly help?
Many thanks.

I posted my pristine iPad that had been in a cover all its life in the original iPad box. I heard nothing. No email, no acknowledgement. They held it for over a month with no word. After I checked my bank statement again and again for payment, I eventually went back to their website & found they were holding it. They said the corners were damaged & I had only 2 choices: accept £22 (23%) less than their quote or have it returned. So I had to email. I complained at the lack of contact. I asked them to either pay the quoted £93 or send it back IN THE CONDITION I SENT IT. it came back with all 4 corners bashed in. My advice: 1 don't use zoomfish 2 take pics from every angle + a pic of the serial number. 3 print the pics, write on it "proof of condition" and enclose with your item 4 pay the extra for "signed for" postage.

This is the details I have provided to Zoomfish.
Having sent you my phone in its original box & full accessory on the price quoted I then find you want to offer me less that 50% of the quoted price. I have an option to decline. Which I do and ask for my goods to be returned. Having waited several weeks I then receive only my phone without the box, charger, or any other accessory. When I chase you up on it and show you on social media you then send me this: " if a price is not accepted and the item is to be returned any packaging, bags, covers, cases or accessories that were sent with the item cannot be returned as all these items are recycled as soon as the item arrives with us"
You are in fact breaking the law. As the good still belong to me and you have no permission to have "recycled them" until such time that I approve of your offer or in this case declined. My goods need
to be returned as received
Zoomfish, you are despicable and no wonder you have such a load of dissatisfied customers...oh yes, they are not customers as you have just ripped them off

Having sent you my iphone 4s in its original box & full accessory on the price quoted I then find they want to offer me less that 50% of the quoted price. I have an option to decline. Which I do and ask for my goods to be returned. Having waited several weeks I then receive only my phone without the box, charger, or any other accessory. When I chase them up on it no reply. When left with no choice but show it on social media I receive this reply: " if a price is not accepted and the item is to be returned any packaging, bags, covers, cases or accessories that were sent with the item cannot be returned as all these items are recycled as soon as the item arrives with us"
This is against the law. As any goods which I have not accepted their revised offer on still belong to me and they have no permission to have "recycled them" until such time that I approve of their offer or in this case declined. My goods need to be returned as received by.Zoomfish, as this is now tampering with my goods and am left out of pocket as I will not be able to use or sell my product. How can it be right in any law to have tampered with someones property when it does not belong to you!

I send my iPhone 6 on Monday 15th April 2016 for recycling after receiving a quote online. The phone was sent by special delivery and has been safely received by them. I have received one email on the following day confirming this. Since then I have heard nothing nor have I received payment. I cannot contact them by phone as they do not answer the phone and their online email service just bounces back emails as undeliverable.

I am worried that they are operating fraudulently but they have my phone and have not paid.

Please assist.

order ref: 39603
order date: 14.3.16
I sent my perfect condition iphone 5 16g to this company in a prepaid envelope, they received it and on checking they said it had some problems and recalculated the amount owing, I accepted as I am not technical.

They don't answer the phone nor do they reply to emails, I have received no monies what so ever and have found out there are many more people out there in the same situation! They claim to be charity run by Interact chelmsford ltd (1048631) and also trade under another name of MillraceIT ltd.
The only thing I can send you is the invoice and confirmation emails
I just feel this company is operation some scam and deceiving the general public in effect stealing our property.