Zoobooks
reviews and complaints

I paid for subscription in November for grandson. You have never sent the magazine, yet cashed my check.
My Name: Kathy Cook
Address: 1074 NW 11th St Boynton Beach FL 33426

Subscription to: Jacob Heeringa
157 N Edgewood LaGrange IL 60525

Please return my payment of $15.00 Ck# 2075 cashed on 11/1/2021

I ordered Zoobooks and Ranger Rick for my grandson in February, never received. They sent one issue of Ranger Rick to me in Pittsburgh rather than my grandson in Nebraska. Thry also claimed I sent 3 orders rather than 2. I canceled everything in early March due to their horrible customer service. I got a refund for Ranger Rick but not the Zoobooks. They charged my bank account in February, then again in mid March, for an alleged annual subscription! I emailed them 4 times in the last week, and they won't respond. They keep charging me for a canceled annual subscription to Zoobooks. I threatened to file a dispute with my bank for unauthorized transactions, still no response. I want a refund for the two charges of $16.88 each and no more charges on a canceled subscription that was supposed to only be charged once a year, not every month. They're still charging for a magazine never received and which was canceled the first week of March.

Zoobooks is a complete scam, they claim they send two books per month and actually they are only two skinny little magazines per month and they charge approximately 16.88 each month on your card, we thought it was a one time charge and was surprised to learn they had charged us for 6 mos of this terrible poor product. Please be careful and do not use this service. Also, with Ranger Rick magazine they will continue to bill you when your subscription is not close to being over, they are constantly trying to scam their customers. What a rip off!

Was checking my bank account the other day and noticed that ZOOBOOKS had charged over 50.00 to my bank without my authorization or knowledge. Last month I went online to order a special deal subscription for my grandson...that's all. I'm on SSI and every dollar counts so this really hurt my pocket. I was told it would be fixed and the money would be refunded. That's great, but if it doesn't get there in time I will be charged overdraft charges on everything else I have set up to be automatically paid. It's too bad also, as my grandchildren love this magazine and I would probably have dealt with them for many years to come...not now...in fact I am now cancelling every online purchasing and recommending same to everyone I know. I can't say about other companies, but if ZOOBOOKS can do it, who is to say it won't happen with other websites. That little padlock that say's this is a secure siste is useless.

I placed a subscription order for Zoobooks magazine which had a 100% Moneyback Guarantee:

"100% Money Back GUARANTEE: If you ever decide Zoobooks isn't for you, we'll refund your money in FULL, EVERY penny back--No questions asked"

After receiving the magazine and finding it was not for us, I cancelled the subscription and asked for a FULL refund. I was informed that I was entitled only to a refund of unserved issues. They claim that their guarantee clearly states that; however, as is evidenced in the actual guarantee reprinted above (which I have a copy of), it does not say anything about partial refunds. The primary reason I tried the magazine in the first place was because of the supposed FULL 100% money-back guarantee. Repeated requests to the company for a FULL refund have been returned with a form letter claiming that they only provide refunds for unserved issues. It is apparent that they either changed their guarantee policy at some point or that they are an unscrupulous business.