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2.8 18 Reviews

Zoo Printing Complaints Summary

8 Resolved
10 Unresolved
Our verdict: Dealing with Zoo Printing, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Zoo Printing reviews & complaints 18

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H
11:46 am EST

Zoo Printing Lack of Reordering capability

I order from Zoo based on pricing alone, and only for certain items. If it wasn't for that, other companies I purchase from are much easier to order from. The absolute biggest issue I have with Zoo is their inability to let us simply reorder an item. Every single time I want to reorder I have to go through the motions of a brand new order...including finding the artwork and uploading. I have complained about this for the past couple years and I'm always told either "other companies don't offer that" which is silly, because most certainly do, or "they're working on the website" which has never happened. If other sites like GotPrint, Carbonless on demand, etc. can do it, so can Zoo. Perhaps you need new IT people.

New customers should know how time consuming a simple reorder is.

Desired outcome: Make reordering available for customers. It will save them a ton of time.

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9:26 am EDT

Zoo Printing Printing quality sucks now at zoo printing!

I don't know what the Hell happen over there but there quality and service sucks big time. my cards were thrown in a carbord box thay use for shipping even when i said i wanted them in a box. Never got my second order. I have been using zoo printing for years for my business. POOF! like that i'm gone!

If you Bozo's can't see a white cut line on business cards that shouldn't be there that you need to get out of this business NOW! you guys are worst then vistaprint and thats pretty bad!

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1:44 pm EDT

Zoo Printing extremely poor customer service

I have been waiting hours now for someone to call me back, after several messages I've left and also after leaving my 'call back phone' per the automated phone system prompt. That call back was supposed to have arrived within 1 minutes of my leaving my number. As I was on hold, I was researching the business and learned that my experience is one that most of their customers are having, and most people are stating the downhill slide of a previously great company was the merging with 4over. Regardless, I still need a person to call me back and I am not holding my breath. We will be taking our business elsewhere. Do not use Zoo Printing.

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Is Zoo Printing legit?

Our verdict: Zoo Printing has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Zoo Printing's position as a benchmark of trust and quality within its industry. Users and clients of Zoo Printing can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Zoo Printing earns 100% level of Trustworthiness

Perfect Trust Endorsement: Zoo Printing achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Zoo Printing. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Zooprinting.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Zooprinting.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Zooprinting.com you are considering visiting, which is associated with Zoo Printing, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Zoo Printing have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Zoo Printing website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Zooprinting.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Zoo Printing.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the zooprinting.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
ComplaintsBoard
P
7:41 pm EDT

Zoo Printing printing - very poor service

I have used Zoo Printing for many years and was one of their first customers when they went online. In the past they were awesome. But over the last year there has been a dramatic shift. Their hold time are excessive - up to 45 minute to an hour just to get to a random person in customer service. Once you get to customer service they are typically glib, rude and sarcastic and all they can do is send an email to some black hole, since I never seem to hear back. They say they will get back to but never do.

Zoo printings unprofessional behavior has happen over and over...not once or twice...it is pervasive. I met the CS manager in person once and he was actually a little manic and scary. Maybe that is how he runs the whole department? Or they are so overwhelmed with complaints, and upper management is so unresponsive, they have driven the CS depart to not care about service and just BS their customers and then laugh about it. I REALLY HAVE NEVER SEEN ANYTHING LIKE THIS - IT IS SO UNPROFESSIONAL and a little CRAZY.

They suggest a ticket be submitted but they end up not responding TO THE TICKET(S). I had one ticket that finally got responded to after 9 business days and then I found out the information I was given was incorrect. (Trust me I was calling all though the 9 days but no one would ever respond back with anything definitive.) I also find that if you don't watch their order que many orders are now getting stuck unless you call and let them know...but this typically puts your order behind by many days. If you really want to be assured you get the job done and done on time don't use Zoo Printing. MANY of my issues have been with envelopes. DON'T GET ENVELOPES FROM THEM.

Frankly I am sad that they have been more focused on acquiring new business and less focused on retaining their business.Zoo you have create a very bad taste in my mouth and I highly question your integrity and ethics. You also need to work on your communication within your organization, it is one of the worst examples of communication I HAVE EVER SEEN IN THE CORPORATE WORLD.

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Steve Limbocker
, US
Sep 21, 2017 11:59 am EDT

Agree completely, hard to understand how or why they are still operating. They are a week late with a next day order. It shipped out of IL, and odd, they don't even have a location there. 27 minute wait times to contact anybody, don't have time for that. Left voicemail for call back, they never did. Submitted ticket per instructions on website, no response.

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D
2:09 pm EDT

Zoo Printing business cards

They took more than 15 days to print my business cards, they offered the circled ones so I ordered to promote myself, they had the worse cuts the look off, some of them were right but I will say only 10% in that company they are lousy, plus they charged me $62 because of the shipping too, plus I counted them expecting to have the 500 and they are 378, Im so upset because it my presentation card.

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Zoo Printing
, US
Apr 24, 2017 5:29 pm EDT

CONTACT IMMEDIATELY! Our Customer Support Manager Shanon Smith Directly at ssmith@zooprinting.com Or call direct [protected] ext:111

WE ARE EXPERIENCING LONGER THAN NORMAL RESPONSE TIMES AND APOLOGIZE FOR ANY DELAYS.

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11:00 pm EDT
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Zoo Printing awful service

Let me tell you about our experience with Zoo Printing. The company is disorganized, the customer service is in the toilet, there prices are a little higher than other trade printers and their quality is inconsistent at best. We worked with them for a few years, we even tried their branded website scam. It's just not a great company to work with. We now send our outsourcing to 4over and they do a great job, at a better price, and they're not as cocky as Zoo. 4over goes above and beyond to keep their customers.

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7:52 am EDT
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Zoo Printing bad service

I’ve had a problem with zoo printing as well, they sent me a coupon for business cards and I decided to use it, so they sent the package to my p.o box by UPS, (ups never delivers to a p.o box). Instead of my physical address. When I called them they said it would cost another 15.00 dollars for them to reroute the package to my home. So I decided to cancel the order and they have not credited my credit card, so every time I call them. They keep telling me that it will be taken care off right away, but they never get it done.
I use a company called LVC Printing Network, ever since and they are great
http://lvcprintingnetwork.com/

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11:05 pm EDT
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Zoo Printing zoo printing

I've read all your Posts and have to say it is ALL true, both the good and the bad. I have been a customer for two years and have been both pleased and livid with these people. They are horrible with communication and will not take responsibility for any mistake they make and will charge you for yours, period. There are no refunds, just House Credit, even if it is their mistake. My latest beef is with the branded website annual renewal fee. I received two emails reminding me that the annual renewal is due and neither one mentioned that they were DOUBLING the annual fee. That is just bad business and highly irregular. I have tried many trade printers and unfortunately they all seem to suck in various ways, but these guys are infuriating.

Customer Service: F-

-Downtown Broker

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PrintBroker
GSO, US
Aug 17, 2012 4:48 pm EDT

I agree completely. Zoo Printing's customer service is horrible. Prices are great, but the do not care about their customers. Refund policies are ridiculous as well. Apparently the owner makes so much money, he can tell his customers to take a hike. I would like to find someone who will do this thing right.

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L
2:37 pm EDT

Zoo Printing terrible service

We've been using their service for more then an year, and we did not have problems with them until recently, but it seems like they have grown and could not handle the load anymore. And the same is true for their customer service.

I have placed the order for business card, and I paid extra choosing the option to have them processed the next day. I also ordered the 2 days shipping as I needed to have them in 5 business days.

I assume that the giving one extra day will be enough. However, when I checked the order status in 3 days I saw, that my order is still not shipped. I called to zoo printing, and spoken with the customer service representative, who assured me, that the order had been shipped the previous day, and that it is just the web site has not been updated.

Of cause he had lied. The order has been shipped in the evening of the day, when I had called.

And as a result, we did not get them on time. Even more, we did not get them at all as the UPS left them somewhere on the porch two days latter then we had expected them, and taking in the account, that we had to leave for a few days we did not get them at all.

When I called to Zoo Printing next week about this case, I didn't get even apology, not talking about some credit or compensation. All I get was

"This is new service for us, and we do not guarantee the time, and that you didn't get them this is your problem"

I could not say, that the customer service representative was rude, he wasn't but he was like a machine repeating the same thing - "we do not guarantee anything"

Of cause they didn't put me through to a manager, recommending to write a ticket, which was impossible in those few days i had been communicating with them - if you try to write the ticket you just been redirected to the login screen.

When I mentioned this to a representative I've been spoken with he answered, that he doesn't know anything about the problem and everybody just sending the requests successfully.

I didn't find out from him, who are those "everybody".

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1:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoo Printing turnaround and service

We've been using their service for more then an year, and we did not have problems with them until recently, but it seems like they have grown and could not handle the load anymore. And the same is true for their customer service.
I have placed the order for business card, and I paid extra choosing the option to have them processed the next day. I also ordered the 2 days shipping as I needed to have them in 5 business days.
I assume that the giving one extra day will be enough. However, when I checked the order status in 3 days I saw, that my order is still not shipped. I called to zoo printing, and spoken with the customer service representative, who assured me, that the order had been shipped the previous day, and that it is just the web site has not been updated.
Of cause he had lied. The order has been shipped in the evening of the day, when I had called.
And as a result, we did not get them on time. Even more, we did not get them at all as the UPS left them somewhere on the porch two days latter then we had expected them, and taking in the account, that we had to leave for a few days we did not get them at all.
When I called to Zoo Printing next week about this case, I didn't get even apology, not talking about some credit or compensation. All I get was
"This is new service for us, and we do not guarantee the time, and that you didn't get them this is your problem"
I could not say, that the customer service representative was rude, he wasn't but he was like a machine repeating the same thing - "we do not guarantee anything"
Of cause they didn't put me through to a manager, recommending to write a ticket, which was impossible in those few days i had been communicating with them - if you try to write the ticket you just been redirected to the login screen.
When I mentioned this to a representative I've been spoken with he answered, that he doesn't know anything about the problem and everybody just sending the requests successfully.
I didn't find out from him, who are those "everybody"

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Dr Jimmy
Pasadena, US
Jun 02, 2011 3:35 pm EDT

We now get all Next Day Local Delivery orders in your hands one day sooner. Next Day Will Call orders will now be ready by 10:00 a.m. instead of by 4:00 p.m. That's right, Local Deliveries 24 hours faster and best of all it's still free. Beginning May 27, 2011 our new policy is:

1.) No Proof Run As Is:

Files must be uploaded before 9:00 a.m. PST for Blue Zone or 9:00 a.m. EST for Red Zone. Delivery orders will be sent out the following business day and Will Call orders will be available for pick up after 10 a.m. local time.

Example: Files uploaded before 9:00 a.m. Monday morning for Local Delivery will be there on Tuesday between 8:00 a.m. and 4:00 p.m. Will Call items will be available for pick up Tuesday after 10:00 a.m.

2.) Next Day Order With Online PDF Proof:

Files must be uploaded before 9:00 a.m. PST for Blue Zone or 9:00 a.m. EST for Red Zone. Online proofs must be approved before 10:00 a.m. PST for Blue Zone or 10:00 a.m. EST for Red Zone.

Example: Files uploaded before 9:00 a.m. Monday morning for Will Call and approved by 10:00 a.m. will be waiting for you in our Will Call area by 10:00 a.m. Tuesday.

If you have any questions please visit www.zooprinting.com or give us a call and one of our helpful customer service representatives will be happy to assist you.

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8:15 pm EDT
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Zoo Printing turn around??? bs!!!

zoo is the perfect company to loose your surviving customers in this economy !

they promise a turn around that never exist >>> 2 -3 days ! bs !

first: i submit my files and they take

+72 hours to give the ok, when i submit my files "as is" because has no bleed (my customer supplied the files) 2-3 became >>> 5-6

+ a free shipping that show up sometimes at 8:00 pm (poor guy he drives like crazy)

do you need to tell your cutomer 10-15 days to get it !

and also is not only the turnaround > cutting problems, ghost in the printing, darker color correction, and if you call back to complain they dont beleive you!

nobody beats 4 over ...

please take this advise >> don't sacrifice your clientele for few buks less!

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5:25 pm EDT
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Zoo Printing now I know why they call it zoo

I switched to zooprinting in hope of getting a better service than their direct competitor.

I requested a custom quote, placed an order, didn't ask for a proof, because I didn't have time for it (needed an order to be shipped on thursday, 25 the latest, because the customer's event was on friday!). File was print-ready. They sent me a proof anyway, which delayed the order by 1 day. I call to ask why they sent a proof, didn't get a clear answer, but promised that the order wouldn't be delayed and will ship on wednesday, or thursday is the latest. I needed tear cards with perforation and numbering. Everything got printed and perforated in two days (friday, 19, according to order status page). I called on wednesday, 24, to make sure it gets shipped. Get an answer that it's being numbered right now, so it won't ship wednesday, but definitely will ship on thursday, 25. Guess what? Today is friday and I see that it still not shipped! I call, get 37 minute hold before anyone answers the phone - nice customer service! Get an answer "let me check on it", another 5 minute hold, and then "let me call you back". I agree (stupidly). Now an hour later i'm calling back and nobody answered yet (15 min.). What am I suppose to tell my client? They have a yearly event and those are the raffle tickets for a car. Now they can't give away a car because somebody doesn't meet the deadline?

I talked to 3 people: mark, miike, gabriel - apparently, they just talk, but don't deliver. No matter how important the jobs are, no matter how my clients beg me to take an order, I will never place an order if there are less than 10 bus. Days to complete the job.

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8:19 pm EST
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Zoo Printing misprints & horrible customer service

I've had it with zoo printing. I have tried out their service with a few order over the past pyear and they have misprinted about every third order and their customer service sucks, yet they keep pushing me to buy into their affilliate program.

They absolutely don't care about the errors. They are probably the lowest printer nation wide and apparently making so much money, they dont really care about retaining loyal clients. Their samples looked great but my experiences with them have been risky to say the least. They have costed me time and money remailing misprinted samples back because they claim they print too many jobs to keep a copy of thing s printed even for a short time.

No way im going to be their affilliate and send them all my print business so they can ruin my reputation and I wont be sending anything else after this last error in which they refused to fully credit me for.

They might be the least expensive, but their attitude sucks and dealing with them is not worst the agrevation.

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1:40 pm EST

Zoo Printing zoo printing is terrific!

Hello, everyone! Just letting you know that people who are putting their complaints against zoo printing are not all legitimate. I am very happy with zoo printing! Why don't you give them a try and you will see what I mean.

Zoo printing offers excellent service!
Zoo printing does great work!

Really! Try them!

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Graphix Integrated, Inc.
Atlantic Highlands, US
Jun 24, 2010 1:51 pm EDT
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We've been using their service for more then an year, and we did not have problems with them until recently, but it seems like they have grown and could not handle the load anymore. And the same is true for their customer service.
I have placed the order for business card, and I paid extra choosing the option to have them processed the next day. I also ordered the 2 days shipping as I needed to have them in 5 business days.
I assume that the giving one extra day will be enough. However, when I checked the order status in 3 days I saw, that my order is still not shipped. I called to zoo printing, and spoken with the customer service representative, who assured me, that the order had been shipped the previous day, and that it is just the web site has not been updated.
Of cause he had lied. The order has been shipped in the evening of the day, when I had called.
And as a result, we did not get them on time. Even more, we did not get them at all as the UPS left them somewhere on the porch two days latter then we had expected them, and taking in the account, that we had to leave for a few days we did not get them at all.
When I called to Zoo Printing next week about this case, I didn't get even apology, not talking about some credit or compensation. All I get was
"This is new service for us, and we do not guarantee the time, and that you didn't get them this is your problem"
I could not say, that the customer service representative was rude, he wasn't but he was like a machine repeating the same thing - "we do not guarantee anything"
Of cause they didn't put me through to a manager, recommending to write a ticket, which was impossible in those few days i had been communicating with them - if you try to write the ticket you just been redirected to the login screen.
When I mentioned this to a representative I've been spoken with he answered, that he doesn't know anything about the problem and everybody just sending the requests successfully.
I didn't find out from him, who are those "everybody"

S
S
SNUGIE
LOS ANGELES, US
Dec 24, 2008 10:05 am EST

ALL THIS COMPLAINTS, PEOPLE TALKING ABOUT 4 OVER, THEY DONT RETURN YOUR CALLS, ANYWAYS PEOPLE SHOULD PRINT WHERE THEY WANT, ITS THE STUPID PEOPLE WHO THINK THEY KNOW HOW TO SET UP FILES, SOME POEPLE ARE GOOD AND SOME SUCK FOR THOSE WHO WANT A QUICK TURNAROND TIME PLACE YOUR ORDER AND FILE TO ZOO SPECS AND YOU WILL GET YOUR TURNAROUND TIME, SEND A FILE 72 DPI AND GET MAD CAUSE THE QUALITY ISNT THERE, AY STUPID WHAT YOU SEND IS WHAT YOU GET. OVERALL DONT EXPECT A COMPANIE TO MAKE THE DESIGN AND PRINT IT FOR FREE, THINK IDIOTS. YOU IN THE PRINTING INDUSTRY AND WHAT TO GET FREE PUBLICITY, I BET THOSE IDIOTS WHO PLACE THEIR ADDS IN HERE PBOBABLY PRINT AT ZOO, OVER ALL YOU NEED TO COME IN THE SHOP TO SEEE FOR YOUR SELF, WE HAVE WHAT IT TAKES TO PRINT THE BEST.

J
J
jackie
,
Nov 14, 2008 1:43 pm EST

I agree! I have had only great experiences with Zoo Printing!
The staff at Zoo Printing are really knowledgeable and they take care of their customers. If you have a time-sensitive project, you can count on them to get your jobs out on time.

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T
8:43 pm EDT

Zoo Printing terrible customer service

This is a company, that if you are putting your reputation on the line with your clients, that you DO NOT want to use them

I was wanting to move my printing from the current printer I use, so I sent a small job to Zoo Printing zooprinting.com. The process was pretty smooth and the turnaround time was what was promised, but that is where it stopped.

When I received the order, the color of the print job between the front and back was terrible! The exact blue on the front of the card, was purple on the back of the card. I phoned their customer service and they said that there policy was to send 10 cards back to Customer Service, which I did.

Four days later, I get a phone call from Carlos to say he can see the problem BUT their company policy is for 25 cards to be sent back. Needless to say his arrogance and total lack of customer service ensured that I will never use Zoo Printing zooprinting.com EVER again. It was a total waste of money and time.

After this experiance it now makes sense why they are called Zoo Printing zooprinting.com.

Stay away!

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redzero
, US
Nov 01, 2009 2:45 pm EST
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My experience with Zoo so far has been terrific. Many people complain about colors but do not follow standard CMYK directions... one thing I love about ZOO is that thier Knowledge base is very extensive and clear. Just bc people don't want to take the time to read, doesn't give them the right to make compaints.

F
F
fred
,
Aug 31, 2008 9:32 pm EDT

This comment is from Zoo Printing. We have e-mailed this person who claims that his name is Tony in order to find out what printing job he was referring to and other details so that we could investigate this matter. We also reminded him that we have been getting fake complaints lately from vicious competitors. These are all being investigated. We reminded him that libel and slander laws do apply on the internet and that if this is one of the fake complaints, that he needs to be careful. We still have not heard back from Tony4x4. We also have his full name and e-mail on file. If he wishes to communicate with us and this complaint is valid, we would be very happy to respond.

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8:51 am EDT
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Zoo Printing poor customer

I cannot understate what a horrible experience dealing with Zoo Printing can be. I am motivated to write this out of my love for humanity and to help others avoid pain. I have used Zoo for a while in 2007 and again in 2008 after they promised that they overhauled their customer service problems (they got worse).

I assume that you're in the need of printing and that you expect that this printing will be of reasonable quality and you have a deadline of some kind. You may even be a poor unfortunate soul who has a client you're trying to service or worse: you have a client with a scheduled event.

To be fair, Zoo printing is a discount printer who can typically underbid most print jobs compared to other higher quality printers. However, this does not make up for the gut wrenching hair pulling and sleepless nights you're sure to encounter.

In short, they seemed understaffed, and what staff they have are liars and slackers. Their ability to promise and break their promises without remorse, apology or acknowledgment is UNCANNY.

At some point (it may take a few jobs) your print job will derail. It may be endlessly stuck in some stage of production and without your intervention, your job may very well die and rot in some black hole. Or what is delivered may be wrong or uncompleted (unfolded, folded the wrong way, etc.).

If you have a deadline to honor, you'd best leave the country because not only will Zoo ignore (again without remorse/apology) their own stated lead times but you will take up religion so that some imaginary deity will hopefully bend space/time to delay your event for the 2 extra weeks it takes to finally get a product that you can use.

*IF* you can talk to a human at Zoo Printing, he will constantly tell you that he will look in to a problem with your job or call you back or send you an email. You will not be called back.

This will continue indefinitely until the pain you can somehow inflict on the phone (speaking to managers, maybe) is somehow greater than the pain it must be for them to actually work. If you then get a call back, you will have to start the process over again for the next call-back, and so on.

This may sound like an exaggeration, but sadly, it isn't. I don't know how they stay in business: I suppose there's a sucker born every minute. Ironically, "Zoo Printing" is the most appropriate name they could have chosen.

If you're looking for this type of printing at comparable prices, I recommend 4Over instead. 4Over is an actual printing business. I've had some trouble with the 4Over direct-mailing department, but otherwise, they're everything Zoo Printing is not.

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GotPrint
Burbank, US
Sep 30, 2010 12:45 pm EDT
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Hi Jeff Galpin,

I'm sorry to hear that you were dissatisfied with our customer service. If you supply me with an order number, I will gladly look into it and resolve the situation, as well as take a note of the problem so we can prevent these issues in the future. Thank you.

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Barbour
Coppell, US
May 24, 2010 3:30 pm EDT

Just read the negatives on turn time above Not sure which company your using, but it does not sound right. I mainly order postcards and 8 page catalogs. The catalogs take about 4-5 days, due to bindery. But my postcards are normally shipped in about 2 days. I don't think I ever had to wait 3 days for shipping. Now the 2-3 days is from art approval, not placing the order. Good luck finding a faster turn time in the industry.

to user, I HATE ZOO PRINTING. You just set up an account, placed your first order, and they told you 5-6 days, instead of 2-3 days, and your now calling your credit card fraud department? I am confused on your post. They don't give out manual ship dates, etc. The entire website is automated. Every order I place (with no bindery) gets an estimated ship date in 3 days. So I have no idea where you saw 5-6 days, or where you got these weird extra charges for 2-3 days.

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Barbour
Coppell, US
May 24, 2010 3:07 pm EDT

Been using Zoo Printing since 2002, with limited issues. I have probably printed 70+ orders, and only 2 had issues. They issued me a credit on both orders. No clue on customer service, since I never call. I order online, and the order ships in usually 2-3 days. Not sure what I would call them about. My only issue with them is the gang run. If you want 1500 postcards, forget about it. Its either 1000 or 2500. But the quality is top notch, and the online UI is easy to use.

Robin

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I HATE ZOOPRINTING
222o1, US
May 07, 2010 1:55 pm EDT

I just signed up for a Zoo printing account and made my first order this morning. I am typing this as I am on the phone with my bank with my fraud department. Do not, I repeat, DO NOT EVER use this printer. Their terms are unclear on their website. Their
2-3 days turnaround is misleading. Once you place an order, they''ll tell you that it actually takes 5-6 days and you can get it in 2-3 days if you pay an additional fee of $5 per product + 354 extra in shipping. Oh- and Ill have to cancel the order and they'll charge my CC again because this they'll have to start from 'scratch". Say WHAT?

At this point, I am PAYING the printer to do work for my client. They are deplorable. I asked to speak with the manager and the rep told me, "If they manager 'feels' like calling you he will."

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whitneyhill
, US
Mar 26, 2010 1:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Whitney Hill and I work for a trade printer in Phoenix called D&L press. I have heard all of the complaints about Zoo printing that everyone is talking about. In fact, a lot of our customers come to us because of the horrible experience they have had with Zoo printing and 4over.

D&L Press is a trade printer that is 3rd generation family-owned. With us you get the low prices of a trade printer but the customer service of a local printer. You will never talk to a machine when you call and someone is actually always there to talk to and answer any questions you have.

D&L is strictly trade and we only sell to people with their resellers license.

I strongly encourage anyone who is looking for a trade printer but still wants great customer service and quality to check out D&L.

You can visit us at, www.dandlpress.com.

Anyone that is interested in learning more can call me at [protected]

Thank You

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misterdna
Santa Monica, US
Oct 04, 2009 11:31 pm EDT

I've used Zoo for abougt 20 jobs over the past few years. What I find interesting is certain price/quantity combinations are much better deals than others -- a few amazing deals. Another note, they use stocastic screening (which I normally like), but they use a rather coarse stocastic screen compared to my "normal" commercial printers (the difference being, with a careful eye, you can see the dots at Zoo, but not even close at my "normal" printers.

As far as customer service, yes, I have the feeling they want to avoid human interaction at all costs, so everything is automated. So yes, it can be a little scary sending a job there, as opposed to your "normal" printer, who you can actually discuss deadlines and other job details. Also, if you read the fine print, they say there turnaround times are only estimates, even though everywhere else on the site, they make it sound like their turnarounds are firm. But hey, you get what you pay for, and for many jobs, Zoo is much cheaper than "normal" printers. Just realize, you are sacrificing a the benefits of a personal relationship with a print vendor, and also may not get much of any customer service if there a problem with the job.

And I haven't tried many other web printers like Zoo, but it is a drag that your credit card is charged the moment you place your order, before you even submit art. With such bad customer service, one has to wonder how hard it is to get a credit if the job gets screwed up (I have the feeling, if you're unfortunate enough to have a job print incorrectly, then you'll have a really hard time getting any compensation).

But bottom line for me is, they've never screwed up any of my jobs, and they've always completed them on time. I'm still always a bit nervous when I use them, so I'd hardly call this a hearty recommendation. In fact, even though I continue to use Zoo printing, I have a slight feeling the very positive reviews for them are fake -- I use them for some jobs, but definitely think there are downsides to this company. But I can't knock 'em too hard, they've saved me and my customers a lot of money on printing.

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dualbag
, US
Aug 24, 2009 6:15 pm EDT

Zoo printing sucks donkey balls. They are the worst for customer service. 4over kicks their ### on quality and service. You just need to know how and who to talk to at 4over to get your problems taken care of. I do roughly $5000 per month with 4over. I know how to greese the squeaky wheels and always get what I want when I want from them. Maybe you just don't know how to deal with these sand rats.

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JennyB
Gray, US
Jul 24, 2009 9:15 am EDT

THANK YOU for writing this! I was looking for a new wholesale full color process dealer and had received several direct mailers from Zoo. So I was about to try them. After reading this, I realize that I can deal with the small issues I have with my current dealer who I have already built a relationship with. Alliant Printing (Florida) may be a smaller outfit than some of these others, but I can always call and ask for a person by name and get them. And they always answer emails quickly (less than 24 hours). They have always worked to correct any problems we have encountered. The product is good and fast. I want what we all want - guaranteed NO problems ever. But short of that, I'm going to stick with someone I can talk to. I feel like these comments saved me. Thank you again. P.S. BTW, I can totally believe all Rowan's comments because he described exactly how it feels to be in those shoes!
JB

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Jeff Galpin
Grass, US
May 18, 2009 6:45 pm EDT

I have been with Zoo printing for a couple years. I also use several other trade printers, they all have their flaws, Zoo's biggest problem is communication, they are not good with emails. They did start to do well with their online customer service but now that never has anyone online. The quality is excellent in the many many jobs I have sent them only 1 had any problem, and that was a computer glitch, they reprinted it for me. I do recommend them as their quality, pricing and speed are excellent. I use 4 over mostly for things that Zoo doesn't do, or I use GotPrint for custom jobs as they price that type of work lower, but they are slow and have some bad customer service too, I have had to use their manager to go over their head and get things done. What ever you luck is still a part of using trade printers, you just don't have the control you have over your own production.
Jeff

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bcxprint
Glendale, US
Mar 26, 2009 10:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am here doing research because of all things I want away from 4over. I find it hard to believe this person sited them as where to go. I can tell you from experience, they are a nightmare. I have a small printing company in Arizona and try to keep as much in house as I can but u/v I do not have so I send it all out. I was one of 4over's 1st customersand for a really long time I was incredibly pleased with them and actually turned on about 10 different printing companies in arizona to use them as I was. At any rate, Zoo has been hitting me pretty hard to come there so I am checking things out this time before I give someone my money, my customer info with trust it stays "mine" and my referrals.

ComplaintsBoard
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12:00 am EST

Zoo Printing zoo printing gives you the runaround!

I've been in the graphics industry for 25 years and have worked with a number of printing companies in that time. I've never had an issue like I had with Zoo Printing. First they changed our graphics files without telling us. Second, the quality in the printing is just poor. The trim actually cut off some typography at the bottom of the page. (I've done this enough to know what is acceptable and what isn't. This is just poor workmanship, any two-bit printer in the world could do a better job than this.)

But the worst problem of all is their customer service. They don't return emails to their site. Three different times they said that they would have someone return our calls, but never did. It is pretty obvious that their way of handing a problem is to give you the runaround until you give up. They're extremely rude.

Never use Zoo Printing.

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Mark Hannah
,
Nov 11, 2008 10:14 pm EST

I'm sorry to hear of everyone's problems. If I can ever help you please give me a call. I will supply you with quality printing, great pricing, and exceptional service.

office [protected]
cell [protected]

www.fullcolorresources.com

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QualityCMS
Los Angeles, US
Nov 10, 2008 11:34 am EST

I used PrintingZoo once or twice with acceptable results but then when I had the "big project" come up they got me good. I ended up losing my client over this debacle. I had planned the order well in advance and gave them plenty of time to deliver in a timely fashion. 4-5 business days lead on production for a flat piece that didn't' require any finishing. They told me it would be done 2-3 business days. The order eventually came but well after the time I had given my clients. I had to eat the job and lost a client in the process.

I have been using a company out of Florida called Colorprintusa.com and they have delivered so far. (Crosses fingers). The product is good and their turnaround times are always pretty accurate.

Sorry to hear about everyone else's issues.

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Mike Sayegh
,
Nov 08, 2008 7:02 pm EST

Hello,
I've had similar problem last week, they promised 2-3 days turnaround on my business cards, but I received my order 12 days later. Terrible customer service. I will never, never use Zoo Printing again. Zoo Printing is the wort print shop I've ever used in my 20 plus years in printing industry.

Mike Sayegh

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martha
,
Oct 26, 2008 3:36 pm EDT

I have to agree with Sandra. Zoo Printing is a pretty reliable company.
They do good work and their staff is wonderful. My 2 favorites are Aaron and Mark.

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Steve
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Oct 19, 2008 3:30 pm EDT

their service sucks, simple as that

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robert larry roschi
,
Oct 18, 2008 1:39 am EDT

I have to say that I don't agree with this review of Zoo Printing. I have had the opposite experience with them. I actually did several print jobs with them over the past 2 years and I find them to be very reliable and courteous. Their quality and their pricing is also great.

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Will
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Sep 03, 2008 2:56 pm EDT

I used Zoo a couple of time and have had nothing but bad luck with getting my printing in the time that I needed (Was promised). I've been using TampaPrinter.com lately and they have been great. My artwork always looks good and they always get it to me in the time I need it.

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Never use Zoo Printing
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Nov 12, 2007 11:51 am EST

9/7/07

Placed 7 orders for business cards.

Their site promises 1-2 day turn around. Business Card Orders have taken up to 15 days.

1. They do not return e-mail inquiries or inquiries sent via their web site

2. They have extremely unprofessional/condescending customer service representatives

I called in and spoke with Ronnie who was not able to help me determine the status of my order, so he transferred me to someone's voice mail.

I called in again and spoke with Aaron who, in the middle of our conversation (2 minutes in) told me to hold so that he didn't miss another caller - WOW! He finally helped me with the issue after another 15 minuted on the line. They never received the files I sent.

I told him that I sent the files and got a confirmation e-mail. I asked why no one had contacted me in 4 days to let me know the delay - so that I could manage issues in the future. He has no answer and I ask to speak to a manager to help me learn the process.

He transfers me to Carlos the Customer Service Manager to leave a message on voice mail. I have decided never to use them, so I don't leave a message.

Carlos CALLS ME BACK on his own and off the bat, tells me that I am a sub-standard customer of theirs and the orders I placed were not of a high enough financial value, and to stop using their services! QUOTE from Carlos: "You're ordering $15.00 business cards and want to call and complain?" "We're a multi-million dollar company and we don't need your business".

I will never use Zoo Printing again. To this day 11/12/07 they have not delivered all of the orders and will not respond or issue a refund.

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zoo Printing I will never use zoo printing again!

Zoo Printing
www.zooprinting.com

Placed 7 orders for business cards. Their site promises 1-2 day turn around. Business Card Orders have taken up to 15 days.

1. They do not return e-mail inquiries or inquiries sent via their web site

2. They have extremely unprofessional/condescending customer service representatives

I called in and spoke with Ronnie who was not able to help me determine the status of my order, so he transferred me to someone's voice mail. I called in again and spoke with Aaron who, in the middle of our conversation (2 minutes in) told me to hold so that he didn't miss another caller - WOW! He finally helped me with the issue after another 15 minuted on the line. They never received the files I sent.

I told him that I sent the files and got a confirmation e-mail. I asked why no one had contacted me in 4 days to let me know the delay - so that I could manage issues in the future. He has no answer and I ask to speak to a manager to help me learn the process. He transfers me to Carlos the Customer Service Manager to leave a message on voice mail. I have decided never to use them, so I don't leave a message.

Carlos CALLS ME BACK on his own and off the bat, tells me that I am a sub-standard customer of theirs and the orders I placed were not of a high enough financial value, and to stop using their services! QUOTE from Carlos: "You're ordering $15.00 business cards and want to call and complain?" "We're a multi-million dollar company and we don't need your business".

I will never use Zoo Printing again.

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Jonathan Feder
, US
Apr 13, 2017 3:08 pm EDT

What do expect for $15? $15 will cover about 15 minutes of what these people get paid an hour not to even mention the paper and printing. I have been using zooprinting for 8 plus years. In general I have been very satisfied with your service. 99% of the time i never have to speak to anyone and everything goes excellent. Recently though they have had some issues with turnaround and issues with their site but not enough to make look for another vendor.

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Freddyboy
, US
Apr 07, 2016 8:33 am EDT

I noticed on this thread that the posts start at 2008 and as the years go by the complaints continue to go down and the compliments continue to rise. Zoo Printing must be either getting better at what they do or they have new management running the show.

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chopper18
, US
Feb 12, 2016 7:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

Does anyone know if Zoo has the ability to print a union label (bug) on buttons? I do not care which location does the printing. Thanks

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jim6051tiger
Shelbyville, US
Jun 11, 2010 5:01 pm EDT

I have never seen a company with such horrible customer service. Almost impossible to get anyone to call back. No way I'll renew my contract.
My advice, don't waste your time or money doing business with them!

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Timothy Akers
Bridgeport, US
Jan 28, 2015 5:40 pm EST

I would like to know who else you guys have used for trade to print printers.

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miketealdesign.com
Victorville, US
Nov 08, 2014 9:42 am EST

I order approx. $1, 000 a month in printing with Zoo, not the highest caliber customer of theirs, but I will say their customer service has been very helpful every time I call, and have promptly corrected any print issues that I have had. Print shops will make errors, it's the nature of the biz. The thing that I rate Zoo on is how fast they have corrected any errors (which have only been like 2-3 in my years as a customer) in order for me to satisfy my clients, and offering discount vouchers on future orders.

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Neil in West Jersey
Cherry Hill, US
Nov 05, 2014 8:23 am EST

I'm a regular customer of Zoo Printing and have moved nearly all of my business to them. We move more than 100K pieces of printed material each month and I have never had and issue go unresolved. Their customer service reps are top notch and always get back to me within a few hours. I have saved thousands of dollars this year because of their superior service.
The complaints about business cards are from people who have no business using a trade printer. They open false accounts, which eventually get caught by the managers at Zoo. I was recently told by a locally owned tree services that he buys his postcards and business cards directly from Zoo. This is an example of people who have NO BUSINESS USING A TRADE PRINTER. It ties up Zoo's resources and causes delays in my turnaround time. Do yourself a favor. If you're only looking to order business cards, take your business to Vistaprint or PIP so you don't tie up my direct mail business!

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GESKEW
Ontario, US
Aug 26, 2014 5:30 pm EDT

You can contact 48hourprint.com - they were nice and they do excellent work. They sent me a sample packet that was wonderful! The closest to LA area is Arizona. I know it sounds far but you can get a break on the shipping and they work with you on all that.
You get e-mail alerts and sales and communication. Just someone else to check out.

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GESKEW
Ontario, US
Aug 26, 2014 5:16 pm EDT

Ok...we are a printing company that uses ZOO on occasion and so far we have had no complaints. The product is good enough to call it our own and the price affords some profit while still giving our customer a bargain. Being in print many years I can tell you that some orders are difficult especially coming from customers who understand what they want, but not how it's done. We are a relationship based company, and we like to ask a lot of questions. ZOO is fast and furious. Now..what disturbed me the MOST were the comments regarding Carlos the Customer Service Manager. That is unacceptable at any level. If the Manager is acting out with disregard the employees will follow. If you want to change the result they may need to change the manager. They have a good concept, provide a good service with a great product, but without customer service all of that could go away. In this economy we are all looking for the bargain, but we don't have to put up with bad service to get it. Your competitor will capitalize on your company's weakness with service and win. Carlos and his team need to be trained properly, given a chance, monitored and weeded out. ZOO cannot afford him, and they cannot overlook complaints like I have just read! This should be Carlos's review!

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CSOscreenline
Redlands, US
Oct 17, 2012 12:34 am EDT
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Zoo Printing is a wholesale printing company, which gracefully accepts accounts WITHOUT CUSTOMER AUTHENTICATION. The result for us that we pay sales tax up front, at our discretion. Their quality of service, products, and expanding options are superb. As a small screen print company, Zoo offers many products that fulfill our customers need.

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