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Zone Fitness review: contract not cancelled 14

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Author of the review
8:19 am EDT
Review updated:
Resolved
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Hi There

I have signed a gym contract with Zone Fitness in Wynberg, Cape Town and i signed the contract while the gym was still being built. A week after i signed the contract, i decided to cancel it. It is 3 months now and they are still debiting my account every month but i made sure that there is no funds for them to debit my account. They are texting me all the time and saying that they are handing me over to lawyers. To top it all off they are lying to the people about the services they are providing, when i signed i asked the guy i signed with if there were going to be child care facilities and there are none, i asked if there was going to be Latin Dance classes and again there are none.
Whenever i drive pass the gym on a Sunday, it is closed and Sunday is the only time people really have to themselves.

Regards
N. Dollie

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

14 comments
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Kungelakhe
Cape Town, ZA
Jul 11, 2023 7:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Good day

I have received a message saying that my membership is sold to Nimble Group.

Kindly explain why my account is sold as I never miss the payment since the commencement of the membership.

Please resolve the matter as soon as possible.

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Tendayi
Capetown, ZA
Apr 26, 2023 6:18 pm EDT

Hi I join zonefiness and the agent which makes me to join she said to me if I join then if I don't go to the geam they don't charge me .from the day I join I went to yhe geam only 3 days from the day I joined but now I receive an sms that I must pay like R400 at absa were I'm I going to get that amount while I'm not working and I'm sick

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Christine Mazikhali Buffel
, US
Mar 19, 2023 12:57 am EDT

I don't know what more should I do for my request to be attend or be answered. I sent my paid up letter on the 7th and I asked for the feedback but nothing till to day, to debtors11@zonefitness.co.za

Now I can't start over again my gym because of this

Please help me Christine Buffel [protected], [protected] @ Isiphiled@gmail.com

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Angela George
, US
Jan 23, 2023 1:21 am EST

They just money as they like out of my account I sighed and pay my arrears still the Friday they took again money from account

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Bekithemba Bekithemba Mgadi
, US
Nov 15, 2022 4:32 pm EST

I want to cancel membership because during festival I won't have money to pay can I get atleast my credit score for cancelation

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yazied
, US
Sep 06, 2022 3:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Good mornings i found it very strange that i have two zone fitness accounts i cancel my account three years ago and yet i still own them money.The worst part is that i never got replay from them (ZONE FITNESS) but now i sit with two accounts.Please reply to me email. Mr.Yazied Davids ID.[protected] thank you

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Abigail Samantha
, US
Apr 18, 2020 9:55 pm EDT

hi can you please ask zone fitness to stop harassing me with emails, calls, messages about payment my name is not Lynn cordom she works at teleperfomance in Cape town she owes you her number is +[protected]

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Siseko Malawu
, US
Jul 21, 2019 1:12 pm EDT

My contact expired last December but I am still being debited even today when I tried to call they told me I must wait another 20 working days. Why is this happening when the contract expired and I never utilised any of your services since my contact expired and the legal contract expired I don't know why it's still going on

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Gym guy
, ZA
Jul 18, 2019 4:57 am EDT

ALL ZONE FITNESS branches music is so soft and boring, you literally get tired while working out, they should play trap music to get energy and vibe going. It's been asked many times and nothing gets done, if you go to virgin active the music alone gives you a good vibe.

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lucinda gerber
, ZA
May 11, 2019 11:55 am EDT

Good day I am trying to cancel this contract. The contract expired 2 years ago and my moms account still gets debited. Please cancel this contract as its the 3rd time I've contacted you to do so.

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philisiwe Ntanzi
, US
Nov 14, 2018 4:41 pm EST

Hi There I have signed a gym contract with Zone Fitness in Bruma, j.hb a. A week after i signed the contract, i decided to cancel it. they are still debiting my

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ngwana
, ZA
Nov 12, 2018 7:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had a 12 year contract with them in 2012 and it finished, they handed me to the lawyers claiming am owing 6000, my contract finished in 2012 now it's 2017 the lawyers are calling... fitness zone you are crooks this is no way to treat your customers, my family and friends wanted to join I will earn them not too. Unfair treatment

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John deck
California City, US
Apr 22, 2015 10:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Well I don't agree with you and I think doontec.com (Doon tech) is a real company providing legit contract between employer and employee.

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Legal Deptt
Iselin, US
Jul 13, 2009 12:36 pm EDT

We are posting this regarding Doon Technologies, Inc (“doontec.com”) to respond to false and defamatory statements concerning Doon Technologies that have been posted on this site. Doon Technologies is a successful and reputable IT consulting company based out of New Jersey that has a national client base, including numerous Fortune 500 companies. Doon Technologies, Inc success depends, in large part, on its continuing ability to attract the most talented consultants to provide the highest level consulting services to its clients. To that end, Doon Technologies, Inc offers its employees competitive salaries and benefits, and the opportunity to work on the cutting edge of the technology industry. It also devotes substantial resources to its employees’ immigration issues and has assisted numerous employees in obtaining their green cards for the past Nine years. Doon Technologies, Inc is quite proud of the benefits it provides to its employees and the good reputation it has built and is quite troubled to see false, unsubstantiated, and anonymous postings that could be injurious to Doon Technologies, Inc reputation in the market and its ability to attract talented consultants. Please be advised that Doon Technologies, Inc has demanded that the site operator remove false and baseless complaints and comments concerning Doon Technologies, Inc and provide Doon Technologies, Inc with available information concerning the identities/e-mail addresses behind the defamatory postings. Doon Technologies, Inc intends to conduct further discovery as necessary to identify persons posting false statements concerning Doon Technologies, Inc so that it may pursue defamation claims to protect its reputation.

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