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4.4 224 Reviews

ZocDoc Complaints Summary

1 Resolved
33 Unresolved
Our verdict: If considering services from ZocDoc with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ZocDoc reviews & complaints 44

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M
3:15 pm EDT

ZocDoc Issue with doctor's appointment

Incident occurred on 5/20/2022

I made an appointment via ZocDoc with a urologist (Dr Sherman Chan). I provided all the required information, and the appointment was made. On the day of the appointment, I received a text message confirming the appointment. The Doctor was in Bay Ridge, so I had to take Lyft at a cost of 60.00. When I arrived at the location as instructed by the app, the office was dark and there was an "out to lunch" sign on door. I waited 40 minutes, and nobody came. I called the number for the office and was told to call a different number which just went into voicemail.

I ended up walking a bit and then taking a Lyft back home for another 38.00. So, I spent over 100.00 and never saw the doctor.

Either the app is not properly setting up the appointments or the Doctors are not providing the app all the correct information. Regardless, I should not be 100.00 poorer because the app was incorrect.

Desired outcome: I want ZodDoc or the Vantage Medical Group (which includes Dr Chan) to reimburse me for the taxis. I can provide the receipts from Lyft.

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B
11:18 pm EST

ZocDoc Psychiatry

My son sought Psychiatric treatment from
Neal Palmreuter in Washington State.
He paid $500.0 for the in-take as he is without insurance. Diagnosis papers were transferred from a prior office to Dr. Palmreuter.
A following appt for medication was cancelled by the doctor.
3 weeks have passed and there is no response from his office.
Online shows that he is booked for the next 6 months.
So my son, a psychiatric patient, that comes with all its challenges, has to go through the cycle again.
Doctors are playing with the life of a patient and not being held accountable.
Zocdoc is a perfect site for the doctors to scam the patients and get away with money at the expense of the mentally ill patients.

Desired outcome: 500.00

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Polo&Me
Edmonds, US
Jan 18, 2022 11:21 pm EST

My son sought Psychiatric treatment from
Neal Palmreuter in Washington State.
He paid $500.0 for the in-take as he is without insurance. Diagnosis papers were transferred from a prior office to Dr. Palmreuter.
A following appt for medication was cancelled by the doctor.
3 weeks have passed and there is no response from his office.
Online shows that he is booked for the next 6 months.
So my son, a psychiatric patient, that comes with all its challenges, has to go through the cycle again.
Doctors are playing with the life of a patient and not being held accountable.
Zocdoc is a perfect site for the doctors to scam the patients and get away with money at the expense of the mentally ill patients.

ComplaintsBoard
L
12:10 pm EST

ZocDoc Dr's office claiming that patients should not make an appt. through ZocDoc

I found a Doctor/NP through ZocDoc and made an appointment with a local office. A couple days before the appointment, I received a call from the Dr's Office (Morrow Family Medicine in GA) stating that since I was experiencing symptoms of an upper respiratory illness, that they could not see me in the morning and I would have to make an afternoon appointment, which is difficult for me due to my work schedule. I had also been seen at an Urgent Care and tested for Covid & Strep Throat (negative results) and was on antibiotics for a Sinus Infection (my appt was scheduled for 11/24 and I informed the genius office person that by the time of my appointment, I would no longer be sick. She still insisted that she had to cancel this appointment). I went back to ZocDoc to find another doctor's office and the provider at Morrow Family Medicine had an opening for today (11/16) at 1:45pm (occurred over a week ago) so I scheduled this appointment and during the week got numerous reminders of today's appointment. Around 11am this morning, I received a call from the Doctor's office stating that they were only doing Telehealth appointments and since I was a new patient, I could not do a telehealth appointment and would have to reschedule. Besides trying to establish a PCP, I am also experiencing a health issue and needed to be seen so I was very upset that this appointment was cancelled again and now I need to try to find another PCP office and still try to get my health issue resolved. This is very disappointing as for the most part, it is not easy to establish medical care in a new state (moved to GA about 6 months ago).

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Tracy DC
saint paris, US
Jan 27, 2022 11:27 am EST

Just feel your commercials are discriminatory toward woman-at least the most recent ones. One is a woman dancing around trying to find a doctor because "its hurts when I pee"..then the other woman is out running but then has to stop to schedule an appointment with a psychologist, someone she would "hang out with if it wasn't weird". First that could be against the code of ethics for a counselor/psychologist, whatever to "hang out" with a patient and to suggest that is inappropriate. So essentially women need mental and gynecological help but men only have a bumped toe? Come on now, get with the times.

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K
11:04 am EDT

ZocDoc Medical question

Your Commercials show the Podiatrist checking a man's foot. Why does the patient still have his sock on? Doesn't make sense. Makes Zoc Doc look STUPID. Fix it. At least the Dr. does have sterile gloves on.
Take the socks off. Show him getting x-rays, fit him with a boot. Give him a shot. Anything to make this 350 words or more. Maybe show him paying the bill.

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D
5:13 pm EDT

ZocDoc zocdoc charges

We signed up with Zocdoc and were told we would be charged forty dollars for each patient that booked. if the patient did not cancel within 24 hours, we would still be charged.
After a little more than a month, we find ourselves owing them almost $3000.00 and there were not that many patients.
I have a scheduled conference with their billing person...
We wanted to expand our practice and needed more patients...but this is crazy
We just found out that my partner is charged 85 dollars per booking as he is a cardiologist.
Nobody told me this. i was just told 40 per booking.

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A
Arun Sekaran
, US
Dec 01, 2022 2:39 pm EST

Zocdoc is a complete fraud and has to be investigated by the Medical boards or Governmental agencies. I implemented a feature if the patient did not respond within a specific time and not put a Card on File we will cancel the appt. This did not sit well with their Trust and Safety team and they suspended my account.

Oh well now, I dont have to waste time or pay for No Shows that they cause. Complete Fraud.

ComplaintsBoard
P
11:35 am EDT

ZocDoc provider membership

I signed up for Zocdoc as an acupuncturist, and I was told that I was the only specialist within 2 miles and to expect around 1 booking per week at worst, or more.

Everything went downhill from here.

Zocdoc locks you in to an annual contract, paying $300+ up front. Seems worthwhile, if signup would indeed generate new clients from their site.
They also charge $30 per patient booking. Also, seems reasonable if this generates a new patient.

Here's what has actually happened over the last 9 months on their platform:

Lots of "leads", most of which are patients who do not intend to show up to the appointment. I lost $30 on each of these, approximately $120 per month I have spent on leads.

Oh - and good luck calling in to dispute charges. The customer service is ARROGANT, and couldn't care less about helping you once they've got your checking account on auto-bill. Providers are SCUM in the eyes of zocdoc.

After months of keeping it friendly, I recently broke down and terminated my account early - losing out of 3 more months of paid service.
I was losing money on their platform, despite having almost 30 5-star patient reviews and following all of the ZocDoc rules.

STAY AWAY from these awful people.
They are truly clueless, arrogant and a shameful company which does not care about helping providers.

Desired outcome: full refund of fees charged

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8:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ZocDoc False medical listings on Zocdoc

I contacted zocdoc numerous times after visiting an ophthalmologist's office for an emergency appointment. Both the office and zocdoc misrepresent this "medical" office as Opthalmology. The "doctor" I saw did not attend medical school as I discovered after my visit. There are, in fact, no ophthalmologists at all available at this practice - ever - and the practitioners do not identify themselves properly. Truly dangerous. Zocdoc did not publish my review. They explained I did not actually seen the doctor listed which in this case is not possible since both ZocDoc and the practice falsely claim you are visiting an ophthalmologist. Zocdoc never even contacted me to say they won't publish it. Their customer rep privately acknowledged it's a problem yet they still encourage the fraud and list this non-existent MD - for four separate locations. They offer no remedies nor do they provide any assistance in contacting Zocdoc corporate.

Desired outcome: Remove false medical listings for Izak Herschitz

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E
9:04 pm EDT

ZocDoc Covid Vaccine

Booked a Covid Vaccine through ZocDoc and the site says since I don't have insurance I'm paying for the visit myself. Covid Vaccines are FREE. The site doesn't say anywhere Covid vaccines are free. The site doesn't provide the cost of the vaccine either.

Desired outcome: Zoc Doc's site needs to be changed to state in BOLD that covid vaccines are FREE.

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A
4:25 pm EST

ZocDoc Out of Network Patients

I am still getting billed 85.00 per patient scheduled even when a patient puts the WRONG INSURANCE INFORMATION. Why is that our responsibility? The patient listed her insurance wrong and NOW I HAVE TO PAY?! This system is NOT USER FRIENDLY FOR THE DOCTORS! I had also suggested that you install a way that patients cannot complete scheduling appointments without insurance information for clinics to verify. Rep for ZocDoc said it couldn't be done, why? I get the feeling that all ZocDoc wants is to collect monies without truly earning it. No one can help me on the phone. No one can give me a phone number to call and speak with someone direct. No one is available UNLESS ITS TO TAKE MONIES FROM NEW CLIENTS! I can provide proof of the insurances being OUT OF NETWORK to support my claim. THE PERSON WHO WAS RESPONSIBLE HELP ME SIGN UP IS NO LONGER AVAILABLE! REALLY NEED SOMEONE TO LOOK INTO THIS COMPANY!

Desired outcome: RESOLUTION OF MY BILL

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F
2:46 pm EDT

ZocDoc inaccurate doctor information

I used ZocDoc to seach for a back doctor using my insurance which is Cigna Open Access Plus.

It stated that Dr. Paul M. Brisson, MD was in my network so I booked an appointment with him 1 week in advance, on Monday, October 29th, 2018.'

I arrive today at the office and tell the Office Person my name. She confirmed with her computer that I have an appointment.

She then tells me that Dr. Brinsson was not in Cigna Open Access Plus Network and my fee would be $540.00 to for the office visit.

She also adds that he is never in the office on Mondays.

I asked:

So why would accept the appointment Zocdoc if he is not in the office?

Why does Zocdoc state you Dr. Brinsson is in Cigna Open Access Plus Network if you are not?

Dr. Brinson requires you to upload your insurance card on ZocDoc to make an appointment.

Why was I not called to be told he does not accept my insurance after I uploaded my insurance card into Dr. Brinsson's ZOCDOC accounts.

Why would your office not call me to let me know he is not in the office on Monday and not to make the trip?!?!?!?!

Why would you not call me to let me know he does not take my insurance and he is not in the office?

I was in the system, no one knew to call me and tell me not to come, or at the very least, reschedule?

What terrible service by ZocDoc and the Doctor's Incompetent staff.

I cannot say if the Doctor is good or bad, but his staff is bad.

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4:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ZocDoc unethical behavior

I made an appointment on ZocDoc with Dr. Ulin Sargeant, MD MPH [protected] and she proceeded to harangue me about not wanting to be in the doctor office's computer system. SHE SPENT ALMOST 30 MIN. doing this and I did not receive a medical exam. I insisted on the return of my $35 co-pay! If I want to listen to a lecture on technology, I will listen to a Ted Talk and not go to a doctor's office. I informed her receptionist/nurse that my pain was at a 6 on a 10 scale, and yet the doctor seemed uninterested in this fact.

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A
11:57 am EDT

ZocDoc bad service

I am a doctor and we have been with them for over 5 years and i am going to cancel my service. They started charging $70 for each patient that books through there website and if the patient doesn't show up we still get charged the fee.. They also set our insurance up for the ones that we take in the beginning mind you my company has NEVER taken HMO or DMO/DHMO plans and when the patient was still able to book with that specific plan we got charged a fee for there error and was told that was our problem...AND when a patient said they had PPO and really didn't they turned out to have a DMO plan they still charged us too..We asked could they waive the fee and we was told that we basically have to just deal with it even though it was not our fault the patient put in the wrong information on the site...This new policy they have is so unfair and if they don't make adjustments to this policy then they will be out of business soon..Don't waste your money using this company because they definitely will take it anyway they can get it...They don't even deserve the one star that i gave them! Just no loyalty to there loyal/ paying on time clients... All we ask is for them to be fair and this is defiantly not fair.

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A
3:48 am EST

ZocDoc Don't do business with them

People, if you want to make an appointment, you better call yourself and don't use websites like this. First of all, because it will be for free. Second, you won't waste your time. It's very easy to do. Yes, sometimes we may be too busy for making calls, but it's better to find 5 extra minutes rather than paying this website for services like this.
And the list of doctors they have there is very suspicious. I wouldn't trust anyone of them. Check their reputation and reviews about them prior, if you decide to schedule an appointment through the website.

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Big Lenny
, US
Dec 19, 2017 2:14 pm EST
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I'm a curious med student, can you please explain the background to your complaint? (Primary care, language difficulties, poor doc/office communication, purpose of visit and other general information)
Can you also explain your suspicions of the list of doctors and why you felt uncomfortable?

I don't work for ZocDoc but I am very interested in the public perception of healthcare to include communication and satisfaction.

Thank You

Tim

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G
4:35 pm EDT

ZocDoc The whole thing

This website willfully misleads patients. Fake reviews, no accountability. It's all so doctors can access a bigger book of business while zocdoc makes money on it.

Patients are commodities with ZocDoc. Until you spend money, you might as well be dead.

Also, never visit Dr GK Ravichandran. He and his staff care nothing of patients, just about if they feel like fulfilling their obligations and that you pay. Worst customer support ever. I will be posting a nasty voicemail they left me on reddit as well.

I think he's literally an adderall pusher. Whatever gets him the BUSINESS!

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Update by GK Ravichandran is a btch
May 06, 2016 4:37 pm EDT

Dr GK Ravichandran off of 59 south in Houston, TX. His office reeks of failure at his profession. Good providers don't need online brokers for patients. This guy, and his staff, are stuck in the middle seat for the rest of their lives...and they do it to themselves.

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Big Lenny
, US
Dec 19, 2017 2:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello, I'm a med student curious about patient interactions and public perception. Can you please elaborate on what made this a negative experience? A background story would be great such as why the experience was poor, problems with communication, in particular, I'm curious to see why you felt like a commodity.

I agree with you and that no one should be like a number in a doctor's office. People's health should be as important to the doctors as it is for the patients.

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R
8:54 am EST

ZocDoc Scheduling Doctors Appointments

I was new to the area (Cary NC) and I was looking for a few doctors. My family needed an internist and I needed a OB/GYN and we have Tricare insurance. So, I went to ZocDoc website to try and get help in locating doctors that accepted our insurance, and really provided great medical care. I found an internist in Holly Springs NC with great reviews. I made the appointment through ZocDoc website and I thought everything was set. Also, there was a notation on the internist website that stated she accepted Tricare. Well, no ssoner than I made the appointment, the doctors office called me back and stated that the doctor no longer accepted Tricare. My expression was "Really"? So, ZocDoc does'nt update their website after the doctors pay thousands of dollars for their advertisement? Then I tried to find an Ob/Gyn off of ZocDoc, but I called the office this time to see if they accepted Tricare and what do you know...the office does not. However, it is list on her website advertisement of ZocDoc that she does. I will never trust using this website all of that time was wasted. Also, I was an office manager of a medical clinic and Zoc Doc tried to market their product to us. I am so glad I decided againist their services.

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ZocDoc Service Team
ZocDoc Service Team
, US
Feb 15, 2016 9:01 am EST
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Hi there,

This should definitely have not been your experience using ZocDoc. Our doctors guarantee the insurances they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at [protected]? We would love to get to the bottom of this.

Looking forward to hearing from you!

In health,

Mary M.
ZocDoc Service Team

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P
3:40 am EST

ZocDoc Done with ZocDoc!

The times listed for appointments don't always match up with the doctor’s actual times. My appointment was canceled because of incorrect times listed. This was an early morning appointment. Before visiting the doctor you need to call his office and confirm your appointment. So actually making the appointment online does not have any sense. I think I won’t be using ZocDoc again, because I had some problems with them. I definitely won't be making appointments with ZocDoc anymore.

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liss0890
, US
Oct 09, 2016 7:22 am EDT

I have had this exact problem too! It's frustrating because I try to schedule appointments around my work/graduate school schedule.

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H
9:11 am EST

ZocDoc I'll never use this website again!!

I'll never use this website again, it's just a waist o f time! I joined ZocDoc few weeks ago, because I needed to see a specialist. I looked through the doctors list and selected one doctor. I made an appointment through Zocdoc and selected the purpose of the visit. I needed a gynecological check-up. Zocdoc confirmed my appointment with several messages. But when I showed up to the doctor's office several days ago, I discovered the doctor was not a gynecologist at all. I will never use ZocDoc again, and recommend not to waste your time with them either.

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Notmean
, US
Jul 28, 2021 5:53 pm EDT

Zocdoc sucks. They insisted a doctor I have seen before did not take my insurance and they really did, which I found out by double checking my insurance website. They have also been emailing me with unwanted emails although I have unsubscribed at least THREE times. The information they initially provided about my appointment was also false about who I was scheduled with, as I was willing to overlook their initial insurance error, thinking it was just a fluke.
Not to mention Zocdoc emailed me that if I cancel and reschedule “often” I will be “dropped” implying that my doctor would drop me. I called the office to find out this was not true and told them how poorly Zocdoc was treating me and was mistakingly turning away patients with good insurance, which is bad for their business in the long run.

ZocDoc Service Team
ZocDoc Service Team
, US
Jan 05, 2016 7:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi there,

We are so sorry to hear about the trouble with this appointment. Please give us a call at [protected] so we can take a look at what happened here, and get to the bottom of this.

In health,
Mary M.
ZocDoc Service Team

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P
8:41 am EST

ZocDoc Horrible service!

I booked an appointment through Zocdoc. I arrived on time, but was told to wait for about 10 minutes. Well, I said I was fine with it. But I actually stood there for 40 minutes waiting for someone to notice me. When the nurse finally returned she could not find me in their system. According to her there was no appointment made by me. She told I wasn't able to receive a examination or consultation. I called the ZocDoc office and they confirmed I didn't have any appointments. I was sure I made an appointment, so I took time out of my work to get there in time! I don't know why my appointment did not transfer to their medical system. It was very difficult to find time during the work, but I did and at the end was told that there is no appointment! I'm so angry! Everything seemed fine, because I even received a confirmation email! Horrible service!

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8:17 pm EST

ZocDoc Dental marketing

Zocdoc new to join the ranks of online reputation extortion (ore) specialists such as yelp and angies list. Hiding behind fake corporate masks of wanting to improve patient relations. This is a dangerous company putting profits before Health whos only goal is to go public and sell out. Heres how the scam works. A huge bank of telemarketers constantly badger independent doctor practices ( Hospitals and Clinics restrict there doctors from using zocdoc due to the dangerous legal liability of fake pay for reviews this is why there are none listed on there site). The pitch is 100's of new patients for your practice, search engine optimization, reputation management, we will fill your appointment book. Promising the world for only $300 per month or $3000 a year. Once paid a doctors profile will be built and fantastic fake reviews start to appear out of thin air about them. Zocdoc pays google boat loads of money to insure that they are at the top of any searchs. Now anytime someone searchs for any doctor they are first to pop up. Searching Patients book appointments through the site even though the appointments are not available many times the doctor isnt even open that day. So Far we have fake reviews and fake appointments. Now the only doctors out there that will tolerate this nonsense are the bad ones. There once waffling practices that couldnt get a real referal from reputable doctors and patients now have new fake internet reviews to drive in new prey. Bad Doctors are the only ones who use this service and pay for the upgrades. Pay more and your moved up on the list. Pay more and you get massive amounts of positive reviews. Now for the Good Doctors. Once the good doctors use the service for 2-3 months and have experienced the scam first hand they try and cancel. Usally canceling doctors must contact there credit card to stop payment due to zocdocs refusal to cancel service resulting in unwanted charges. Bad reviews start to pop up on canceling doctors profile. No one returns phone calls or emails about canceling service. Doctors catagories disapear in the database. Fake appointments start appearing thats right zocdoc will book fake appointments through the site and then claim they were a "no show" in hopes that the doctor believes the sites starting to work. They will do and say anything to string doctors along "It takes time for your base of patients to build over a year" total B.S.. Fake press releases, Search Zocdoc and all these strange blogs pop up telling of the greatness of zocdoc and its great success. The greatest place to work in NY. Total paid advertising by Zocdoc. Whats it all for? Judgeing by the high turn over of employees on glassdoor and linkeden and ther constant need to hire. Zocdoc is hiring and firing in order to avoid paying benifets this keeps dept low, not due to expansion as they claim. Zocdocs unwillingness to let dissattisfied doctors leave and angered patients from leaving negative reviews (look at the site not a single negative review) can mean only one thing, SCAM. Zocdocs sole purpose is to attract new investors as they are burning through start up cash. Then when it comes time for the IPO and the books are opened up all the numbers look nice and peachy low dept high usage so the owners and investors can dump their shares on the open market sell and get out while your health is paying the price.

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TiffedTherapist
New Braunfels, US
Nov 07, 2023 4:59 pm EST
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I can tell you that in my time with Zocdoc, I have never once received a fake review. I EARNED those five-star reviews and don't appreciate being disparaged. However, they DO scam providers by charging us exorbitant fees for countless "no-shows" and immediate cancellations. They are definitely fraudsters and scam artists, but please leave the providers out of it. We are quite literally just innocent victims.

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R
10:04 pm EDT

ZocDoc Poor experience

I am a dentist and tried ZocDoc. They are crooks to not only the public but to the dentists as well. They misrepresent both sides of the coin. Unfortunately, I did my home work AFTER signing up and wish I never did use ZocDoc. It has been the biggest waste of money and hardest company I have ever dealt with after 20 years of running a successful business. I recommend CONSUMERS AND DOCTORS avoid this site. For doctors considering it, please do a little home work and you will find the truth about this company and save yourself a lot of grief and money. Don't believe what they tell you. Ask the question if they have EVER refunded a dissatisfied client under ANY circumstances. Ask for proof then verify! (I'll save you some work - the answer is NO). As a patient, ask how the reviews are truly handled? Do bad reviews exist? This company is all about making money for themselves and NOTHING more. Unfortunately the doctors and patients are misled. Dr. G.

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ZocDoc Customer Reviews Overview

ZocDoc is an online platform designed to connect patients with healthcare providers. Users can search for doctors by specialty, insurance coverage, and location. The service allows patients to view doctor profiles, read reviews from other patients, and book appointments. ZocDoc also offers a feature for checking in to appointments digitally, aiming to streamline the process of accessing healthcare services. The platform covers a wide range of medical practices, including primary care, dentistry, dermatology, and various other specialties.

ZocDoc In-depth Review

In Summary: ZocDoc is a convenient platform that simplifies the process of finding healthcare providers and scheduling appointments. It offers a user-friendly interface, a broad selection of professionals, and a commitment to patient privacy. While it has many strengths, users should be aware of the varying insurance acceptance among providers and the geographic limitations of the service.

Ease of Website Navigation: ZocDoc provides a straightforward and intuitive website navigation experience. Users can easily search for healthcare providers by specialty, location, and insurance provider, making it simple to find relevant options.

Variety of Healthcare Providers: The platform boasts a diverse range of healthcare providers, including primary care physicians, dentists, specialists, and alternative medicine practitioners, catering to a wide array of health needs.

Appointment Availability and Scheduling: ZocDoc excels in offering real-time appointment availability, allowing users to book appointments that fit their schedules without the need for back-and-forth communication with the provider's office.

Geographic Coverage: While ZocDoc serves many urban and suburban areas across the United States, its coverage may be limited in rural regions. Users in less populated areas might find fewer available providers.

User Interface and Mobile App Experience: The ZocDoc website and mobile app are praised for their clean design and ease of use. The app is available on both iOS and Android devices, providing a seamless experience for managing appointments on the go.

Patient Privacy and Data Security: ZocDoc takes patient privacy and data security seriously, employing robust measures to protect personal health information in compliance with HIPAA regulations.

Insurance and Payment Options: The platform allows users to filter providers by insurance acceptance, although it's important for users to verify coverage with the provider directly as well. Payment options may vary by provider.

Customer Service and Support: ZocDoc offers customer support through various channels, including email and phone. Users generally report positive experiences with the support team, noting their helpfulness in resolving issues.

User Reviews and Ratings: The site features user-generated reviews and ratings for providers, which can help new patients make informed decisions. These reviews are moderated to ensure authenticity and relevance.

Telehealth Services: ZocDoc has adapted to the growing demand for telehealth services by offering virtual consultations with healthcare providers, making it easier for patients to receive care from the comfort of their homes.

Cancellation and Rescheduling Policy: Most providers on ZocDoc offer flexible cancellation and rescheduling policies, but it's advisable for users to review the specific terms for each provider before booking an appointment.

Cost Transparency and Additional Fees: ZocDoc aims to provide cost transparency, but actual costs can vary widely depending on the provider and services rendered. Users should confirm any additional fees or payment details directly with the provider.

Provider Verification and Credentials: ZocDoc verifies the credentials of healthcare providers listed on its platform, giving users confidence in the qualifications of the professionals they choose to see.

Health Resources and Educational Content: The platform offers a variety of health resources and educational content, including articles and guides on common health conditions and treatments, which can be valuable for patient education.

Accessibility for People with Disabilities: ZocDoc is committed to accessibility, ensuring that its website and app are usable by people with disabilities. However, the accessibility features of individual provider offices may vary, and users should verify these details with the provider.

How to file a complaint about ZocDoc?

### Guide on Filing a Complaint about ZocDoc on ComplaintsBoard.com

1. Log in or Create an Account:
- If you have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with ZocDoc in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with ZocDoc.
- Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist you effectively in filing a complaint about ZocDoc on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ZocDoc Customer Service. Initial ZocDoc complaints should be directed to their team directly. You can find contact details for ZocDoc above.

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Use this comments board to leave complaints and reviews about ZocDoc. Discuss the issues you have had with ZocDoc and work with their customer service team to find a resolution.