Zions Bank review: Liars, incompetence, don't bank there 1

We closed most of our accounts here due to problems with this bank, but left our IRA there. We attempted to withdraw money from our IRA and were told we should receive our check within 3 business days. It is now 8 business days later and no check. We were using it to pay college tuition and trusting Zions, which was stupid looking back, assumed we'd get the check within at least a week. We now have overdraft fees to pay because Zions did not follow through. They say they don't know anything about this and are checking in to it. It's our money and we should be able to trust what we're told about it.