Zillow
reviews and complaints

We have had our house listed for over a month now and every time we log on to your site you've changed our square footage from 2800 to 1400 (a 5 bedroom 3 full bathrooms) and devaluing it. Now it ssys its off the market. We have cameras set when people come to view and they mention these mistakes costing us time as well as sales. Each time we've told our agent who has tried contacting you another misprint is found. I suggest you rectify this matter immediately to avoid a law suit. 475 Ridgeland drive Howard Ohio 43028 agent Sam Miller [protected]

I have a $400 balance charge from 3 years ago. The original agent said he could give me a credit if I signed up again. I spoke to his supervisor because billing said they could waive the fee. The supervisor basically told me my budget for marketing wasn't high enough and that he would do nothing for me. This company rips off real estate agents and home owners by providing false information.

I regret I started working with them.
It takes them forever to update any information about my property and I have to call each time if something changes. And wait for several more days before they do something. Incredibly slow and it irritates, especially, if you need something to be done urgently (and it's always like that).
People call me and ask questions that are based on old information and each time I have to explain them. Zillow could have made our lives easier, but they only make it more and more complicated...

Never thought I would complain about anything.
But it happened. I have an account on their website and it turned out that there was a problem with signing it. I had a luck to talk to one of the representatives, she was nice and polite and promised to call me back the next day. However, she never did. And it actually was the first and last time I heard anything from them. Of course, there's no problem to create one more account, but I would like to delete all the information from the old one first.
I have no idea how though.

Do not use zillow to list your home. Zillow removed my listing and put in my listing off market without my knowledge or consent. My home was active listed. I can't get in and change it, they do not respond to emails and have blocked me, they do not return phone calls. Zillow is the worse site I have ever worked with and the worse customer service!

I will never use zillow again in searching or selling a home.

I currently have a house that is being shown on Zillow. There have repeatedly been numerous mistakes in their description. My Realtor and I have both contacted them with no success. In fact, my Realtor has reloaded corrections several times, but Zillow continues to reload their erroneous data. I have spoken to several Realtors about Zillow. Their assessments range from "Zillow is often wrong" to Zillow is always wrong". When I questioned them once, they promptly lowered their bogus "Zestimate". Such practices make it difficult to find or sell a house.

The company Zillow estimates the houses value. I wanted to sell my house and went to this company. After some calculations and after their check, the representative announced the price and it was rather small. It turned out that the house was in flood zone, but I didn’t know about it and this company refused to provide details about it. Therefore, the price went down and this company declined all my proposals and requests.

Purchased real estate agent ads from trulia through a phone sales rep. Zillow misrepresented the ad service and failed to disclose planned changes. I purchased real estate agent ads from trulia on may 4, 2015 based upon statistics the sales representative shared with be for the advertising area. I received leads (16-20 leads per month) for the are for the first 3 months of the 6 month term as the rep indicated. After the second month using the ad service, zillow group sent a notification that they were "integrating" the advertising platforms of trulia and zillow and that advertisers would benefits from the changes. Once the change was complete, I was beginning my 4th month of the service and from months 4-6 received zero leads. Zillow group/trulia blatantly misrepresented the advertising service they sold me over the phone. I repeatedly contacted the "newly assigned" sales rep who was very nice but told me that they don't have a means to cancel the term. When I expressed my dissatisfaction, he agreed to look up the number of "impressions" that were delivered in september and told me that the minimum threshold according to my agreement was not met, therefore they would refund that month of service. He informed me that he would contact the billing department and have a refund issued. After 15 days of no communication, I sent an email to the rep and his supervisor to ask about the status of the refund. The supervisor replied that they will not issue refunds and they I can only stop payments when the end of the 6 month term is reached. The terms and conditions were not reviewed with me at the sale. When purchasing the ads the rep made no mention of the planned changes to the advertising platform, or what they called the "integration" which directly resulted in the lose of all leads being sent to me for the last 3 months of the 6 month term. I didn't not physically or electronically sign a contract. The contract made was a verbal contract which the salesperson misrepresented in my opinion by not disclosing the upcoming changes. If these changes were disclosed I would have never made a verbal agreement to do business with an unknown advertising systems change.

Talk about a disappointment. I had a very bad experience with a realtor. Ya ok so many of us probably have. But what ticked me off was when I tried to do a review of him on Zillow.com.

My review was far from stellar but factual and with a couple of opinions. But it was never posted after I believe 2 attempts.

I believe if you don't post a good review on Zillow it won't get posted.

Zillow listed inaccurate information about my house and property and won't correct it. My house and property has never been listed for sale much less sold. They have it as being sold on 2/15/12 for a low price, which I think was conjured up in order to list other properties for low prices. I have contacted them on several occasions and they have yet to remove the inaccurate information.

Zwillow is a fantastic site for finding local, affordable houses, well within any budget. Unfortunately, once you actually get in touch with someone regarding the property, it's in fact not at all what was presented on the site. Hint to Zwillow: obviously, I'm interested in a property based on it's supposed price, you contacting me to tell me that's it's actually thousand of dollars outside of that range is a waste of both of our time. Zwillow is nothing more than a cleverly discuised phishing site, presenting inaccurate and blatantly false informatoin in order to draw up some business. Also beware of Postlets.com, a site often associated with the listings on Zwillow. I've found they're extra shady. Posting houses as "for rent" for a great price when they're actually for sale. Anything to get you to contact them so they can turn around and add you to their cold calling list. "Why no, that house isn't actually for rent for $1500 a month, but it's for sale for $400, 000." Come on?!

Avoid. Avoid. Avoid!

I thought zillow.com was a good website until I reviewed one of their agents with a one star review, a couple of days after the review the actually rejected my review, that is dishonest business conduct, there are other sites that are far better and more honest then zillow toward the public, and if you see those 5 star rating posted on the zillow I tell you it is nothing then BS and I have the emails to prove the case, Zillow shame on you I will never ever use you site again.

I placed an ad on Zillow on March 12, 2011 to sell my lot. I paid $ 39.95 for the ad to run for 180 days. A few days after I checked the site. I could only find my ad if I typed in the exact address of the lot. It was not on any of the 10 pages which listed homes and lots in Sebring. I also checked 'lots/land' not listed there either. When I e-mailed Zillow I was told that my lot was contained in the map at the top of the page. A few days later I checked again and found my lot. I got busy with other things and did not check again until 4/19. Again, no ad. I e-mailed Zillow and was told someone would contact me. Not having heard from anyone, I checked the ad again today (4/21) No ad! I went into 'my account' and it showed I had no ad listed. I e-mailed Zillow and again I was told someone would get back to me. They took $ 39.95 of my money and did not provide the service they promised!

John Edward Sledge is Claiming to be a Licensed Real Estate Broker of which he is not at web address www.zillow.com/profile/Bella-Terra/
His Class License is a Licensed Real Estate Salesperson,
John Sledge
Contributions:3
Screen name: Bella Terra
Member since 05/23/2008

Real Estate Professional
Real Estate Broker (22 years experience)
Bella Terra Real Estate & Mortgage
2901 W Coast Hwy, Ste 200
Newport Beach, CA 92663
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