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The good, the bad, and the ugly - discover what customers are saying about ZiggyMart

Welcome to our customer reviews and complaints page for ZiggyMart. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with ZiggyMart.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used ZiggyMart's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with ZiggyMart, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with ZiggyMart. Your feedback is an important part of our community and will help others make informed decisions.

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12:22 pm EST
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ZiggyMart NEver received orders and no replies

I placed an order with ZiggyMart in early November, and my credit card was debited accordingly. I never received the items. Because it was a Christmas gift, I decided to order the same item a second time, thinking I could return the first one when it eventually arrived, or get my credit card adjusted accordingly when I contacted them directly. I placed the second order, it never arrived, and my credit card was debited again. I have tried to FAX them and I get only a recording saying the message board is full, and to try again later. It doesn't matter when I try, the same recording is always there. I have tried calling repeatedly, morning and night, and get a message every time that says Circuits are busy, please try your call at a later time. I plan to write them today, but am not confident I will receive a reply. My advice is DO NOT DO BUSINESS WITH THIS STORE.

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5:19 pm EDT
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ZiggyMart theft

I ordered and paid for my goods. After a month with no goods I contacted them by email, the only option other than fax, and they said there was a storm and production had been interrupted, there would be a short delay.
Five months and several emails (which have all bounced back) I am A$220 out of pocket and no product. These people are charletons and theives. Under no circumstances do business with them. You may as well wipe your bum with the money and fllush it down the toilet. Do not believe any good press about them as this comes from ziggymart people. Warn your friends!

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5:31 pm EDT

ZiggyMart No delivery

In March this year ordered ten tins of chew at ziggymart. After one month asked when possibly the order would be shipped/arrive. Answer: backoder. One month later asked again: backorder. second, third, fourth month asked again: backorder.Meanwhile no more answers at my emails. Sent Mr. f*****g Petrie to hell, even proposed him to end the whole story by sending to me a different product, even if not at the accordant amount of money - no answer, not even an answer that backorder in answers!
You may say that Germans are finical - but that's enough for me!
This Mr. German-roots sucks very much!

Don't youn buy from sickimart!

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Chad Bradley
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Oct 11, 2008 5:52 pm EDT

You think thats bad? Check this one out.

If you read this you will NEVER use a maid service again!

First off, I had a hot date and hoped to take her back to my place..."you know, to have some milk and read the Bible".

I can't believe I tried to use this service but I didn't have time to clean up myself. I needed maid service so I thought I would try someone that I found online. Big mistake! Even their website is down now. It's now just a bunch of lewd advertisements.

www.goodmaid.com

I talked to them and they said they could come out the next day but it would cost me an extra $20 bucks. I guess I'm a sucker.

I left the door of my apartment unlocked so they could get in.

When I got back home, they had left a note on the door saying it was going to cost extra to clean my apartment. WTF! I already paid an extra $20 bucks for same day service. When I went in they had not even cleaned and you will NEVER believe what I found in the bathroom. You have got to look at the pictures. Prepare to be disgusted. Warning! Graphic! Not for youth.

I was really upset! I am on a tight budget anyway. I save most of my money my cigarettes (Benson & Hedges) and I like to eat out once in a while. That's about all the pleasure I get out of life. (well, except for an occasion date)

I have posted pictures of my apartment on this website. When you see these you're gonna see why I was disgusted.

http://www.fotothing.com/chadbradley/

It wasn't all that dirty. I even left some cleaning supplies out and I took my cats to a friends so that they were not in the way.

I'm really pissed! I want my $20 bucks back that I payed with my credit card.

Thanks for listening.

Cheers. Chad

chad.bradley@ymail.com

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5:29 pm EDT

ZiggyMart Lies and Deceit: or the Tale of Blowing Smoke

I was assured that the product was "leaving here" in 4-5 days. After waiting over two months, and sending numerous emails about the status of the order, I asked that the order be canceled. I received no response. I tried to phone Mr. Peetree a number of times but no one answered the phone. I finally took it up with the card company, and they handily refunded my order. Received the order last week (9/15), four months after ordering and two months after requesting the order be canceled. I will never do business with John Peetree or Ziggymart again. I'll roll cigarettes from newspaper if I have to. I highly encourage you to go elsewhere. Pipe and Cigar is more expensive on many things, but they are reliable and honest.

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4:45 am EDT
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ZiggyMart Rip off

I have used ziggymart for a number of orders and always received them, some took longer than others to arrive. On 23 october 07 I placed an order for cigars, this was debited to my credit card on the 25th October and as of June 08 I am still waiting. I have sent numerous e-mails and have had three replies from John Petrie, the first in late November to say that they had received a delivery and my order would be filled in a few days, nothing. In december I sent more emails and was advised that they had just sent out over 700 packages and I should receive mine soon, again nothing, I then sent another e-mail and was assured by John that he would personally look into it, your right nothing!.

In January I received a mail shot to advise that they had now received major funding and that they had just sent out over one thousand back orders dating back to November 07 and that all international orders would be delivered within two weeks, nothing.

Since then I have sent 13 e-mails to John Petrie/ziggymart and no one has had the decency to respond.

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Sue Lancaster
Royston, GB
Apr 07, 2009 6:56 am EDT

I ordered two packs of Middleton Black and Mild cigars on February 9th 2009 to be sent to the UK by air mail. My order was confirmed by email but nearly 3 months later the goods have still to arrive. I have emailed customer service 4 times for an update but all my emails have been ignored.

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Fed up with being bent
Olympia, US
Apr 26, 2011 7:18 pm EDT

I for one will never do business with these ###s again. No response to emails. no ability to leave a voice message as the thing says No room for messages. Then after a month of no contact from them I got smart and checked them out...I did learn something though...to check out these places BEFORE I make a purchase. This was my bad. I didnt investigate before I made a purchase...Hindsight is always 20/20.

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C Bin Tex
Kenedy, US
Apr 21, 2011 6:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had problems with them even answering emails to their customer service and then when they did they were RUDE extremelly RUDE--I finally ordered some where else got a notice when it was sent and saved money and got more--Take your business else where ZiggyMart doesnt know how to answer an email or treat a customer

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Another Customer Lost
Tucson, US
Jan 06, 2011 11:29 pm EST

DO NOT order from Ziggymart

NO customer service!

Had to call my credit card company to get my money back

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junkc41
, US
Nov 20, 2010 7:54 pm EST

Forgot to mention I've emailed them 3 times with no reply.

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junkc41
, US
Nov 20, 2010 7:53 pm EST

Yep. Ordered November 2nd with Priority Mail shipping, it is now the 20th and have not received my item. I thought I'd give them the benefit of the doubt by not calling my credit card company to cancel, but after reading these posts, I'm calling them right now! Thank god for [redacted]s!

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MalamuteX
Norway, US
Jun 08, 2010 4:18 am EDT

Same story for me.

Non delivery and run around. Had to do a chargeback after 3 months.

NEVER order from these worthless people.

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JRK1
Des Moines, US
Sep 07, 2009 8:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had a simple order, about twenty-five dollars worth. It's been a month now and nothing! I got the same email that this must be on back order! I smell a rip-off!

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BLACKDOG
Ketchikan, US
Jul 17, 2009 10:05 pm EDT

On 06-15-09 I made an order with ZiggyMart.com. As of 07-17-o9 I have not received my order. I have sent them serveral Emails.I received one Email on my first Email to them saying he (john)was checking to see if it was a back order.Since that one and only response I have not received an answer to any of my inquiries as to the status of my order. I also paid by visa. I will now take the steps above by calling visa and reporting this scandalous company to the consumers fraud office. I wholly agree, stay away from this lying sob and his rip off company

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William F. Henning
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Aug 26, 2008 3:48 am EDT

Email from John Petrie but not posted here:
The reason your McClintock order remained on backorder was because you ordered the tin and the McClintock tins were discontinued. Some time later, they came back out with the bags. They also restricted the sale to Massachusetts (where our business is based-Because the new packaging was not yet approved by the State Atty.General). Funny, but your order #7746 in our system says "completed" which means we eventually shipped the goods. If you are here complaining on a complaint board and warning others about us because you didn't receive the goods, then why didn't you contact us directly by phone or email? As an act of good faith I am sending a full pound bag of McClintock FF (more than the original 13 oz. tin you ordered) I certainly hope you receive it this time. If the U.S. Postal Service doesn't deliver the goods as we have paid them to do, then it would be nice if our customers contacted us directly instead of whining on these complaint boards. We are here to answer and investigate all claims of non-receipt. If we were a dishonest company, don't you think we would be in hiding somewhere by now? We are licensed tobacco importers/exporters with the Dept. of the U.S. Treasury, listed in Dun & Bradstreet, in business since 1993. We aren't going anywhere. John B. Petrie

My reply for all:

This bozo just does not get it.
Why are you advertising merchandise you do NOT have in the first place?
Why are you removing funds from people accounts on the above on this merchandise you do NOT possess?

Yes, the order was UTIMATELY received, but only four or five days after my initial posting here. Anyone sense a connection? As for pouch vs. can, I have been getting pouches for MONTHS from other vendors (the ### detector just went off the scale).

Why did I not email you? I DID! and got a rude response about reading your "terms of service" and basically said you would send it when you had a damned good mind to do so. Hence my initial posting here.

I STRONGLY suspect this character is cash-strapped and using current orders to finance his inventory (used to be call kiting). I also suspect he is a lot closer to "going away" then he lets on.

Just give this place a WIDE BERTH.

PS- You may not be going anywhere, but hopefully other potential customers will and go somewhere else. Shortly after - you WILL go away!

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5:05 am EDT
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ZiggyMart Scam and cheating

In December 2007 we ordered and payed by visa tobacco for $ 185.77. We sent 5 e - mails to ask when tobacco will be sent to us.
We tried to call. No answer at all. On febr 9, 2008 we received e-mail from ziggymart, that they will send tobacco very shortly. We are still waiting and believe that this is ripoff.

P.S. The first time we ordered and paid in summer 2007 was without problems.

Very upset and angry about that.

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Ziggymart
Rutland, US
Aug 25, 2008 10:45 pm EDT

LaDeana Spitler order was delivered as promised. I have prove of it through a United States Postal Service Signature Confirmation Tag. #[protected]. The parcel was shipped on June 21st, 2008. It was signed for by someone with a similar name but not exact. The parcel was shipped to the address LaDeana provided. A complaint to the FTC and on this website is unwarranted.

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LaDeana Spitler
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Jul 28, 2008 8:26 am EDT

The FTC Rules for Business http://www.ftc.gov/bcp/conline/pubs/buspubs/mailorder.shtm

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LaDeana Spitler
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Jul 24, 2008 5:52 am EDT

I placed my 1st order June 20, '08, $122. I got one e-mail from Mr. Petrie confirming my order and payment. I have not received my product 5 wks now. I have tried calling and e-mailing - his mailbox is always full, not accepting any more calls and he does NOT respond to e-mail! My opinion - payment dept is always open BUT- customer service is always closed. He claims to have a massive warehouse, my guess is, (we) trusting customers have paid for it!

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joe b
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Jul 14, 2008 5:27 pm EDT

same thing happened to me orderd and waited and waited email after email they said they had a dely and would ship the next monday never happened finally had to call myt cc company and dispute the charges

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