Zetronix
reviews and complaints

I purchased a nanny cam in January. We have spent at least 10 hours and three people trying to get it to work with no success. I have been emailing and calling them ever since. You can NEVER get a live person on the phone. The only support I have received is via email. Email doesn't work when you are sitting there with the product trying to get it to work and waiting on someone to reply to you.
I then requested a RA# to return it. I provided my order number to get the RA and now I am being told I can't get a refund because it has been over 30 days. Well of course it has because it takes them forever to contact you to get any information.
I would NEVER waste my money buying from them no matter how good the product looks because the customer service is absolutely horrible.
I can't even get tech support to call and help me with it...;.

I recently purchased a so called dash cam from Zetronix. There was lack of accuracy in the product discriptions of much needed to know info. It was very cheaply made, had hardly any settings, but the main problem was, there was no indication of the lack of LCD screen, it doesn't even have one! (nor is there a picture of the back of the camera on their website) Nowadays mobile recording devices are standard with LCD screens. I didn't even think it wouldn't have a screen.

I contacted customer service to inform them about this being a problem, I couldn't use it so I wanted to return it. Their representitive Edward gave me hostile and disrespectful responses. I have never had such a poor customer service experience.

In addition, I have placed a review on the product indicating its unmentioned lacks, and gave suggestions of what the device really would be good for. Next thing I know, my review was deleted. Past costomers of Zetronix had the same issue with their own honest reviews being deleted too. Apperently Zetronix only keep the positive reviews to trick people. This is questionable business ethics at best. It wouldn't supprise me if most of their products would be in the one or two star range if they did not delete the negative reviews.

Since they charge a 15% restocking fee, I am now out by over $30.00 from having to send the thing back (which I feel was more then the product is even worth). Strongly suggest, do NOT do business with Zetronix

It's been a couple of year now, but I spent $250, or $350, ( It's been so, long I forgot now) on a pair of "80 video glasses. I used them once, or twice, then they just stopped working. So, after I E-mailed Edward, (technical support person-and I think owner of Zetronix) which in it's self took a long time correspond. I decided to send them back...8 MONTHS AGO, BACK IN APRIL, 2010. And, anytime I finally get ANY answer, it is..."They're at the factory being fixed. AND, DON'T TRY TO CALL THEIR "CUSTOMER SERVICE"", BECAUSE THEY' NEVER ANSWER THE PHONE, OR HAVE THEIR "LIVE CHAT" WINDOW WORKING!

I'm a 100% SERVICE CONNECTED DISABLED VETERAN. Therefore, I only get paid one a month for the constant pain I'm in everyday. However, I told Edward at Zetronix that I would even PAY for them to be fixed correctly, and sent back to me, [although, I personally don't think it's right] that was 2 days ago on November 17th, 2010, but still NO REPLY:-(

In November 2009 I bought a Zetronix video google. I received the unit and it did not work. In December 2009 i performed the RMA number N03T20649 and returned the defective product. Until now (13/9/2010) i have sent several e-mail and they always say that the product will be shipped next week but i never got back the product repaired.

I ordered a MP3 player from Zetronix Corp in Massachusetts in August of this year. The player worked fine but when I was traveling the SD card slot on the player stopped working. I informed the company and I was told to return it for a replacement. I sent the player back and after an extended period I received the replacement. The replacement player did not function with the SD card either and I informed the company again. I was told that if I bought one of their cards it would work and if it didn't I could return everything for a refund. I bought their card and it did not work either. I did return everything and I have yet to receive my refund. I am being told the player must be checked out by their technicians but they keep postponing the check. This all started back in August and it is now the end of the year but they have not done anything to help. I have asked to speak with a person on the phone but email is the only way they will contact me, if they contact me at all. I've tried multiple ways to talk to someone but I only get a recording and my messages are being ignored. I would just like to have my money refunded.

I bought a zetronix 8 GB iNanoz Touch screen player 7/8/2009. While searching through the music, the screen broke. The warranty information ask you to get prior permission to send it in for repairs and prepay for shipping and handling both ways for this piece of junk. It has never worked properly since I bought it. Don't waste your money on it.

Yesterday I was looking through my bank statement and I found an unauthorized charge from this company. I don't know why they've charged me and what for! I never dealt with them and I never will. Please, beware!