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Zennioptical.com / glasses

1 United States Review updated:

Ordered a set of glasses online at the end of January they were supposed to arrive in about 2 weeks. Finally after about a month called and was told "You mean no one told you they were held up in customs".
Eventually got them weeks after being promised. Only to have the frame where it screws into the lense keep coming loose. Had to continually try and tighten them by hand but to little effect. Also noticed left lense was blurry. Went to see my eye doctor on Thursday and had the glasses checked. The Pupillary distance was supposed to be set at 58 and on my left lense it was 56.

When I called to complain was told I was out of the warranty period and what took me so long to call. Of course anyone who has dealt with this company knows there is not someone always there. Some of us work and can't always call back repeatedly!

I WOULD NOT RECOMMEND ANYONE BUYING ANYTHING FROM THIS COMPANY. THE FRAME WILL NOT TIGHTEN DOWN TO THE LENSE S AND THE PUPILLARY DISTRANCE IS WRONG! THEY SHOULD HAVE MADE THIS GOOD 4 WEEKS WARRANTY OR NOT. THEY MADE THE MISTAKE NOT ME.

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Comments

  • Bo
      27th of Sep, 2009
    0 Votes

    I had the same experience with this "held up in customs" business...strange since I thought the company was in CA...I live in the US too...

  • Ni
      28th of Jan, 2011
    0 Votes

    That's what you get when you cheap out on hardworking eye doctors and buy discontinued frames off the internet thinking you're getting a steal. [censored].

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