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Zenni Optical / Lack of repair service

1 Rutherfordton, NC, United States

I have ordered several pairs of glasses from Zenni Optical and recommended them to family and friends who have ordered. I recently lost a tiny screw that holds the lens to the frame. I e mailed the company and was told that they don't do repairs and my 30 day guarantee was up and they could not send me a repair kit or the screw I need to make these glasses operational again. Local optometry businesses can not match the screw to repair them. I was told by their customer service that I was" welcome to order another pair of glasses". When pigs fly! I will never use this company again if they cannot stand behind their product and I will advise all my friends and family never to use them. All this over a screw that is about 1/4 inch long. Sad

Jul 22, 2015

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