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Zen Van Lines / terrible business practices

1 Atlanta, GA, United States Review updated:
Contact information:
Phone: 770-936-9991

Zen Van Lines is the most unethical company i have ever dealt with. It took them 3 weeks to deliver my stuff when i was told only 1 week. They over charged me...after an underestimation to get the business. I was told i wouldn't be charged for 8 extra boxes and was. When i disputed they just said they wouldn't unload my stuff. I paid to have stuff packed and unpacked, but when they delivered it was 1 person. They dropped my stuff and left. I gave them a claim for damage which i paid full coverage and I have heard nothing back and they will not return my calls!!! DON'T USE THEM...they act like a big company, but they have 2 people in an office and a knuckle head running a small warehouse. Take my advice use someone else!!!

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  • Mi
      11th of Jan, 2010
    0 Votes

    Paul Bedi (Zen Van Lines owner) created fraudulent corrupted system. He pays extra money for his drivers (Steve Miller and his brother-in-law, Also Steve), who mislead clients on truck size, weight and route of delivery. If his team arrived in standard 26’ Penske truck remember that total volume of the truck is less than 1700 cubic feet (not 2500 as their driver declares). The empty weight of the truck is 14, 000-16, 000 lbs (not 10, 000-12, 000 lbs since they disposition wheels at weigh station for 10% bonus). Be prepared that Paul will declare that his team was waiting for you for several hours ($100/h) and insisted on buying extra boxes at 10x price. If this looks familiar report directly to Atlanta division of FBI, Atlanta Division of Department of Transportation and Better Business Bureau (BBB).

    Atlanta Office of FBI has already Zen Van Lines file. Call directly to their Atlanta office (404) 679-9000 and request agent to add information to Zen’s file, send them clear report. They are looking for additional information. You may call and send report to Thomas Marlow, Division Administrator at Georgia Division of DOT. Call their general number 678-284-5130 and request to talk directly to Thomas Marlow or his agents and file written report. His address is 1745 Phoenix Blvd, Suite 380, Atlanta GA 30349. They also have a file and collect information on Zen Van Lines and Paul Bedi.

    Also, do not hesitate to file a small claim trial at local courts. It costs just ~ $100, but may bring you back thousands of dollars.

    If you have worked for Zen Van Lines and had the same observations, please call directly to FBI and DOT and add your information to their files.

    Thank you

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