Zen Van Lines — Terrible Experience With Zen Van Lines
This the worst company I ever have seen. They are literally unethical. They follow the worst business practice. They virtually keep me hostile.
I have moved from Atlanta to Chicago. For moving my luggage, I gave contract to Zen Van Lines. I discussed with Paul Bedi (CEO of Zen Van Lines) about my luggage. It was less than 2000 lbs. He told me that there will flat $ 800/=. And they will come to pick up my luggage on October 31, 2008. They told me that they will come to pick up at 11:00 AM. But they came at 4:00 PM in the evening. Then, they charged $ 30/= extra for the boxes. At the tiem of pick up, I paid him $ 500/=. We have decided that your shipment will reach to Chicago by November 2, 2008 and if you are not able to take the delivery on November 2, 2008 then they will charge extra $ 100/= for the storage. After October 31, 2008, I called Paul Bedi a number of times but he never called me back. At last after calling at his office for 10 times, I was able to talk to him. He told me to send my address of Chicago. I sent him my address on November 11, 2008. Then he told me that I will have to pay $ 707/=. I was just get socked about this. He never told me even when they came to pick up my shipment. I asked him the reason. He gave me some stupid reasons and I can't be able to do anything since my shipment was with him. He told me that there was some additional luggage. But I know that the total weight of my shipment was less than 2000 lbs. And we have decided $ 100/= for the storage. But he charged additional $ 200/= for that also. He literally threatened me that if you want your luggage, give me the amount otherwise you will loose your shipment. Even after I told him to pay the amount which he told me, he took 4 days to deliver my shipment. The estimate included packing, unpacking, loading and unloading. But they didn't do unpacking. They just dump my shipment in my apartment. They didn't give me a form for the claiming.
I have moved for a number of times. But this was one of the worst exeperience of my life.