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Zemez / Horrible customer service

1 Fort Lauderdale, FL, United States Review updated:
Contact information:

I had a simple problem that couldn't be resolved without their help.
As they don't have a phone number (or I was so inattentive that didn't find it), I had to fill in their online form. It's not written how long it takes them to answer. Well, now I have an answer: they never do.
I was impatient, so I didn't make up anything better than contacting them via their official FB account. No one replied either.
Regretted I ever dealt with them.

El
Dec 28, 2017
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Comments

  • Jo
      23rd of Jan, 2018
    0 Votes

    Dear Elizabeth Williams,

    We apologize for the inconvenience caused and the delay in responding to your request. Unfortunately, we were unable to find any messages from "Elizabeth Williams" neither in our inbox nor on FB account. In order to proceed with further resolution, we would appreciate if you share your order id and the actual issue details and send them to jnavarro [at] template-help.com. We would be glad to provide the further assistance if necessary.

    Thank you!

    Best regards,
    Joe Navarro
    Customer Care Department
    Zemez.io

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