Zellers Pharmacy, Shoppers World, Brampton, Ontario / Zellers Pharmacy
Evert month I go into this pharmacy to pick up my medications. On Dec 1st 2010 I went in as usual to pick up my last repeat from my previous 3 month prescription and then handed in my next 3 month repeat from my doctor. I am on Ontario Drug Benefits and can only pick up 1 month at a time. With this repeat prescription I should have 3 months left. When I get my prescription there is only 2 months. I questioned this and the pharmacist said as it was a new prescription that takes presidence over old ones. I stated that it was a repeat prescription not a new one, he said that did not matter.
I called HBC complaints dept (Dec 2nd, [protected] spoke to a young Indian girl, could not understand her name, and after about 6 attempts at telling her the story she still did not get it. She called the pharmacy and told me to speak with the pharmacist. An Indian woman came on (Sanjeet, I think she said her name was, and this took 4 attempts at getting her name from her), she went all about the bush and told me if I wanted the 1 month added back on I would have to go or fax the doctor and get him to fax the request in. I told her NO that they were the ones in error and ripping me off 1 month. She insisted that was what I had to do. Finally she asked me if I wanted to speak with the Pharmacist. I said I was told by the complaints dept you were the pharmacist/ Anyhow an Indian Male came on (ASHISH took 4 attempts to also pry his name from him). I explained everything and he told me in future do not deal with any of his staff speak only to him. He also said that he would immediately fax my doctor and straighten this problem out. This he promised to do immediately. I said, 'If I come in next week and ask for you this will be sorted and my 1 month returned' he responded' Yes I promise'
I went in Friday December 10th, Ashish was not working, I spoke with 2 other employees (both Indian) and they checked my file, nothing had been done.
They told me to come in tomorrow (saturday) and speak with Ashish, I said I was heading out of town for the wereklend so I could not do that. They then told me they would give Ashish the info and he would call me tomorrow (DUH). I said ' Iam heading out of town for the weekend, he cannot get hold of me', then they told me to come in and see him on monday. He works 9-4 this monday.
If this is not dealt with and my ripped off 1 month of meds is not returned I will be filing a police complaint against this pharmacy.