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The good, the bad, and the ugly - discover what customers are saying about Zellers

Welcome to our customer reviews and complaints page for Zellers. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Zellers.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Zellers's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Zellers, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Zellers. Your feedback is an important part of our community and will help others make informed decisions.

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6:17 am EDT

Zellers return policy

When you try to return clothing with out the receipt they issue you credit for 10% of last ticketed price and than if you want to buy it after you will pay three times what they refunded you at. Tried to return top last ticket price was $63 they told me I will get only $8 for it but where selling identical tops at $25. Do not understand how that is legal under consumer protection act?

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9:23 pm EST
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Zellers unethical conduct

I understand that many Zellers have shut down but I hope to add some reality to the non existent ethics at these stores. I used to work for a Zellers near where I lived as a cashier, unfortunately, I was forced to work full time hours without full time benefits, and labelled as part time. uh the ethics in this store was appalling and I consequently complained to IE about the lack of ethics. I am also of Asian descent and called a '[censored]' by one of the visibly East indian cashiers where I worked and all the supervisor just did was smile and tell her to hug me. they pushed us to push sales for their credit cards and some stores are still open, I don't even know why. their products are cheap and they cheat their workers of rights and intimidate their workers. If you are a smart consumer, please don't shop here. they treat their employees like garbage, especially of visible minorities . their promotion system is based on favouritism. take your business to somewhere that's actually ethical and treat their workers like human beings. They were unbelievable so much so that I had to call labour relations. Don't bother signing up for the credit card, they don't care about explaining details. and don't bother supporting these 'people' they don't even care about their own workers.

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1:29 pm EDT
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Zellers Doesn't Honour Kidurable Guarantee

Doesn't honour Kidurable guarantee, or gives the consumer the run-around so they don't get the free replacement.

I bought a pair of pants for my son, and he wore it out at the knee. I brought it back to Zellers to get a replacement and they said they can't do it without a receipt (even though the inside label clearly showed it was one of their brands). I went home and looked for the receipt then returned to the store another day. When I showed them the receipt, they said they couldn't replace it because it has passed the 90 days. Since when was there a n expiry date on their guarantee? I have made exchanges in the past that have exceeded the 90 days.

When I was at a different branch one day, I approached Customer Service and asked them if there was a time limit on their Kidurable guarantee; they said there wasn't. Unfortunately, I did not have my son's pants or receipt with me at that time.

On another occasion, I was at another branch, and I asked for an exchange based on their Kidurable guarantee. This time, they said I could make an exchange for an identical item; there wasn't an identical item, but there was a similar one. When I brought it back to customer service, they said they couldn't exchange it for me as it was not identical. At one point, the supervisor said she couldn't exchange it for me since my son has NOT outgrown it; clearly, she didn't know what she was talking about. She even stated that they were no longer honoring the Kidurable guarantee.That's news to me! I said if that is true, then they need to remove all the tags from the kid's clothing.

I insisted that their policy allows for an exchange of a similar item if the exact item is not available. After the supervisor called up to the manager, she said she can do the exchange just this one time. Gee thanks.

I'm taking my business to Sears and Wal-Mart. They have a similar guarantee on their children's clothing.

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10:06 pm EST
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Saturday January 14th, 2012 my family and I were at Zellers at Thorncliff Park at approximately 1pm shopping and I was coming down the escalator with my wife and child while a security guard was going up the escalators. He turned around and looked at me from top to bottom. I asked him if something was wrong and he replied “did you steal something”. I wa...

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5:24 pm EST

Zellers Sale prices discounts not being given at the cashiers

Purchased item that was 25% off clerk says all tags are on the cashiers till. I checked my receipt they charged me the full retail price. I advised cashier she said no record of being on sale had to ask her to phone and she discovered on sale. My concern is that this has happened several times before and how many people are purchasing products they think are at a discount and they are not receiving the discount. The cashiers should have a written notification if not on tag or the discounts should be coded on the tag.

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4:09 am EDT
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Zellers Instore Injury

ZELLERS AT ERIN MILLS TOWN CTR COMPLAINT

My wife Beth Wieland was injured by one of the inner doors lower level leading outside from the Zellers at the Erin Mills Town Ctr, on May 30th at around 1.30pm. We were leaving the store I opened the left hand inner door, held it for a few seconds and just as I released it, the door closed so fast my wife did get chance to put her hand up to stop it. And hit her on the upper area of her arm causing a big bruise to which I have a photo of. The doors are located closest to the shoes dept lower level so we went to Assistant Manager Kevin [protected]) who filed a report with them, I requested a copy of the report for my own records, they did not have that kind of system and even asked to see what he had entered into the report, not allowed. And was told we would get a call from “Zellers Headoffice” within 2 business days which did not happen. So I called today June 8th to see what was going on, I spoke with Vera at Zellers and it seems that Zellers Headoffice does not deal with reports from customers, and was told that the “Health & Safety Department” does, and was told that they would call the next day on June 9. Then later that day on June 8th that person “Vera” left a message stating that “they” will be calling me. Plus she stated that customers not have access to Zellers reports, not even to look at them.
If I had not called Zellers back how long would it have been until I did get a call? We did get a call on June 9th but not from “Health & Safety Department” it was from some insurance place in Hamilton called “Crawford & Company Insurance Adjusters”, so the person Jennifer did leave a message stating she would call back later on which she did not and my wife did call back and left a message stating for the person to call back ASAP, but nothing. On June 16th Jennifer from Crawford & Company called so that we could give her our side of the issue, plus I sent out via FedEx my copy of the
report to her. Jennifer said that she would call back in approx 2 – 3 weeks (June 30 to July 7) with another report from her end, including findings on the surveillance system & door maintenance records, yet she said that she did not care if Zellers was lying or not about this case, so how can these surveillance system & door maintenance records be trusted?
My wife & I have noticed over time that some of the inner doors do close really fast, I commented a few times that someday someone is going to get badly injured if these doors are not taken care of, my wife became that victim.
I called Kevin back today June 13th, for Kevin was unavaible last week and he told me that he did submit the report to Zellers Headoffice the same day May 30th, he did ask me if they called yet and I said; No they have not.
I’m including a photo of my wife’s injury along with the other documents required.
In addition the two outer doors are automatic therefore are better controlled and the two inner doors are hydraulic and are quite old, so a hydraulic leak is possible.
Why can’t both sets be automatic, for a lot of people assume they are. I know that Zellers is cutting costs of operating but safety must come first.
So I will be sending my report to Zellers Headoffice & will be requesting an investigation with the Health & Safety board with the MOL, in regards to those doors. My wife has seen the walk in clinic doctor and family doctor, plus she’s had to go for both an X-Ray on June 13th and Ultrasound on July 4th, for she’s in a lot of discomfort.

Have any questions;

Brian & Beth Wieland
3330 South Millway, Unit #6
Mississauga, Ontario,
Canada L5L3H4
[protected]
[protected]@connection.com

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3:17 pm EDT
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Zellers Angry salesperson

I was waiting patiently for over 10 mins for the salesperson to finish with another customer, when someone else walked in and started talking to the salesperson. I told her that I had been waiting for her for a while and that It was my turn, she flipped out and started raising her voice and said a couple of sarcastic remarks. In the end she looked after the other customer who didnt buy anything. I walked out of the store, bought my watch in another store, I dont plant to go back to Zellers again.
I don't think they realize the harm they do to their work with that type of behavior. Hopefully Target picks better employees.

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3:55 pm EDT
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Zellers return of defective dvd

my dvd was defected so i tried to return it with the receipt and was told i had to replace it with the exact item. I searched though 10 bins with hundreds of dvd's and couldn't find the same title. There was no-one to help me. I went back to the customer service desk and they said they would call someone and I had to go back to the bins. The dvd assistant was there and couldnt find the title either and said I had to find another dvd with the same UPC number. I asked if I could perhaps replace this dvd with a more expensive one and was told they couldnt do that either. At which point I left.

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11:00 am EDT

Zellers Poor service

I’ve heard from many that Zellers is not a place to go for a pleasant shopping experience. I found out the hard way today that the rumour is more fact than fiction. I arrived at Zellers to pick up a few things at 9:30 am this morning. As I entered the store I observed 1bout 10 employees in a group huddled around each other talking. I assumed it was some kind of staff meeting, albeit strange as to its isle way location. At 9:30 am I tried to check out but there wasn’t a cashier to be seen. I saw two lady employees – one was doing a return of merchandise and the other was working with a couple to complete a credit card application. She was on the phone during this task. I approached her to ask politely if she was on hold (as she was not involved in any conversation). She nodded yes, so I inquired as to the available to help me and another customer check out. To my astonishment, she replied, “The cashiers don’t open until 10 am, so you’ll have to wait or line up behind the people I’m presently working with.”
I was tempted to leave but decided to bear it out and waited a few minutes. The wife of the man completing the credit card application commented that no wonder the store is empty if that’s the way customers are treated! Her husband looked our way and finally said, to the employee (still on the phone), “Forget it, I really don’t think I want this now.” They left. I joined them shortly after vowing not to return.

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Azprint
, CA
Apr 10, 2011 6:07 pm EDT

Ha ha ha @ people who mail gold. You had it coming.

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Anahario
Edmonton, CA
Mar 31, 2011 7:19 pm EDT

Yep, did the same to my review.

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12:56 pm EDT

Zellers MANAGER REFUSES TO RESPECT RETURN POLICY

Unwilling to refund returned merchandise. Purchased PLAYSTATION 3, 1 week ago at Zellers, Found a better Bundle, 1 week Later Called Zellers Cornwall Return Department confirmed was Okay to return, with original receipt, in original packaging, despite being used for one week. Employee Confirmed with Manager at that time okay. Next Day, Saterday 19th February, returned to that store with Merchandise to return, same employee spoke to previous evening recognized the situation, called same manger confirmed with to verify merchandise. Upon verification of everything there, Cords etc... still in sealed packages, states that will not accept return as was used. States that is Software and therefore Return Policy does not apply. Would not listen to reason, would not verify with another store manager, stated end decision. Sorry, Was not made aware Yesterday when you called that was used. This not software, software is a program, this is an electronic device, like a DVD player, which I should have no problem returning. Assistant manager MIKE, who would not accept this return, was condescending, not helpful and not even willing to get a second opinion or verify his information. this has caused us a great deal of stress. We did our Due diligence by Calling you to verify, you should to accept the return.

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8:20 pm EST
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Unwilling to refund returned merchandise. Purchased PLAYSTATION 3, 1 week ago at Zellers, Found a better Bundle, 1 week Later Called Zellers Cornwall Return Department confirmed was Okay to return, with original receipt, in original packaging, despite being used for one week. Employee Confirmed with Manager at that time okay. Saterday 19th February...

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1:39 am EST
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Tonight I was in the mall shopping, noticed zellers closed, the lady had a flyer giving them out with maps, tonight is moonlight madness. After going through the flyer, I thought I would like to get the Sony theatre system, , , reg 299, now 1/2 price. So I was the first one in line at the mall entrance, I guess there were others lined up outside enterance...

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3:51 am EST
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Zellers Floor model bike

Today I tried to buy my daughter a new bike for Christmas, and once I'd found an employee to finally help me out... she was incredibly rude, sarcastic and unwilling to help. She pointed to the dirty, damaged floor model and told me to just take that one. I asked if that was the last one, to which she replied no. There were others in storage but she wouldn't get a new one until they got around to restocking the floor models. She was simply too lazy to get a new one for me to buy. So I'm stuck with a dinged up dirty one - my daughter will always wonder why Santa brought her a bike with a dirty seat and tires, and a big ding/paint chip in the front fender. As there was no offered discount even after I had asked for one, I paid the same amount as anyone else who will walk in after the new bike is brought to the display. I panicked and bought the bike due to the fact it is already close to Christmas and it's the only bike my daughter wanted. Why should my child have a dirty one for the same money as a new one from the storage room?
That's NOT OK. I'll be returning it in the morning to demand they get off their lazy butts and get a new one instead. If I'd wanted to buy a second hand one, I'd have gone somewhere else.
I'll never go back there after this mess is sorted out.
Rude and lazy employees are one thing, but this is a whole new level of pathetic service.

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JisaTree
, US
Aug 26, 2011 5:57 pm EDT

Like what bam19 said.. chances are they were some in storage, unbuilt. We have to wait for the bike guy to come assemble them, and we can't take things out of storage whenever a customer requests/demands. It doesn't work that way. You should have considered calling another zellers, or have the service desk at the zellers you were at call, and see if they can secure you one, or even have it delivered to that specfic zellers to be picked up.
Also, not to try and sound rude, but.. if the bike was dirty and such, you could try running a cloth over it.

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bam19
Fredericton, CA
Dec 24, 2010 4:51 am EST

work for a zellers, the question you need to ask is are there any more of that bike built, because we cannt sell un built bikes due to some dicks lawsuit, he bought an unbuilt bike screwed up putting it together got hurt then sued the zellers he bought it from, so if there were more of that bike out back you couldnt have one because it wasnt built, we dont keep built bikes anywhere but on the sales floor

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10:15 pm EST
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Zellers Christmas Bonus

I have worked for Zellers for over 15 years, and today I was amazed & Shocked on how Disrespectful this Company has become to their Employees. We were given our "Christmas Bonuses" today. First an annoncement telling us that the "President of Zellers, is pleased to tell you that for all your hard work this year, that you will be given a 10 dollar discount card that you can use at any Zellers store. The discount applies only if you spend $50.00 or more and only if you use your Zellers Credit card." We all stood there in Shock as the Manager said " Now line-up so we can check your name off that you received your Card." What got to me was that people were taking the Card as if we were being given something! I of course refused to take one as I considered this to be a slap in the face, to us employees. I have worked in other Companies and this is the worst bonus I have ever witnessed.
To any Workers out there! Never work for Zellers! I'm to far in to quit now, But be For warned!

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drmoses
Winnipeg, CA
Jan 17, 2011 9:28 pm EST

That is insulting. Good on you for refusing it.

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Canadian Shopper
, CA
Jan 16, 2011 10:34 pm EST
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I so dislike that store and their treatment of customers is terrible. I am so glad they are closing down here in Canada. There is no, or little customer service and it seems that there are no staff around or so few of them when we go there it's like a ghost town. Must be that they couldn't find people who would want to work there. After all, it only stands to reason that if they treat their customers badly, they must do the same to their staff. No wonder it's so hard to return defective merchandise, it's because a lot of stuff they sell is crap. The manufacturers probably don't accept returns of defective product back from them for return. Crap is king when it comes to making a fast buck. Bye bye Zellers. We won't miss you! Most of all I won't miss always having to bring back things because of the poor quality. If they treated their employees better, the store would have been successful. Is the Bay still around? If they treat customers the way I've been treated, I hope they go also.
I sure hope Target learns from Zellers and most of all not to be like that store.

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T. Silvawalker
Mississauga, CA
Jan 12, 2011 6:51 pm EST
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I wish I had researched this discount scam before buying stuff on the stupid credit card.

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Logistics
, CA
Dec 25, 2010 5:08 am EST

Bam you are the [censored]. Judging by the way you write you must be a Zellers supervisor. Perhaps you should read how hbc calculates interest before posting. If you carry a balance you still pay interest whether you pay off the purchase or not. The interest is calculated on all purchases before any payment is deducted. So let's say you have a balance of $1000. You buy something and it costs $100 with taxes and discount included. Your balance is now $1100. You make a $100 payment. When you receive your statement it will show interest charged on $1100 then your $100 payment. You don't pay interest if you pay the balance in full. As for me I rather shop elsewhere as I am not going to help pay for some CEO's bonus.

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bam19
Fredericton, CA
Dec 24, 2010 5:35 am EST

yes our "bonus" was ### this year, as for "Zellers employees don't receive staff discounts unless they use their HBC credit card. It's not much of a discount if you are paying interest on the balance" i'm so sick of people ### of this ya still get the discount as for the paying interest, only if your to dumb to pay it off, buy your items then make a payment right then and oh my look no interest [censored]

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HBCslave
, CA
Dec 14, 2010 10:38 pm EST

Not only that Zellers employees don't receive staff discounts unless they use their HBC credit card. It's not much of a discount if you are paying interest on the balance. Speaking of bonuses, wait until the company cut hours in January.

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5:11 am EST
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Zellers service

I was at a zellers today at woodbine center mall. I came there @ 10:00 in the morning. The sale of certain items came out today on the flyer. At first I looked around only in the toy department. I only seen one thing i wanted a wrestling waist band for my son, i got it. there was a playskool baby toy that was on sale i couldnt find it at first. i asked someone who was working there for help. She could not help me. Eventually I found it myself. Then there was one more thing i needed which was a kitchen set for toddlers that was on sale. I asked back the same girl that was working there she pretended that she was lookin for it and then she left and went some where else. When i seen her again she act like she never talked to me. There was only one person there in the toy section and the christmas holidays are coming. I couldnt find it it was not on any shevels. not even a price on where it is, if it was there. One bad customer service, i should know I work for best buy. Two, very very dis organized, Three I believe zellers put things on sale and don't even have it on stock. I would not shop there ever again. I forgot to mention when it is friday you should have more than one cashier working the line up was terrible. No wonder walmart is doing well competition like you guys makes them laugh. Horrible, employees should come work for best buy where they dnt stand around all day and actually work. It took over 2 hrs for 2 items in the toy section.

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Rajashree Basu
Brampton, CA
Oct 15, 2011 2:33 am EDT

I visited Shopper's world Zellers.Picked up an under bed Box from a stack of about 20 such boxes. The Price Boad said 19.99 .Reached the cashier, found the box is missing a wheel. Went back picked up another pc.After waiting in the line for 15 mins, the cashier said it was for 29.99 and NOT 19.99. I spent another half an hour discussing the same with the manager.No help. She never accepted the fact that the wrong price tag was misleading to the customer.
I am very very upset. I will cancel my Zeller Card today itself.

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Fck
Calgary, CA
Apr 09, 2011 11:45 pm EDT
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I was there a couple times.No service or help.
Today at Zellers forest lawn I wanted a TV Stand.
They told me they had 2 in stoke but to sit down it may take awhyle!
Hello sit down.Where!
Rude, no willingness to help, did not want to be working there obvioulsy.Always had no service or bad service, or prices wrong! zellers is a joke!

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1:18 am EST
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Zellers Charge |For Bags

I just spent $400.00 on toys for Christmas and was charged 15 cents for 3 bags . Thats right Zellers there is a reason your parking lot is empty and your competition is packed. What a group of rip off ###s. Last time you will see me there. How did you expect me to get the stuff out to the car? Have your one cashier take it out. Stop the insanity everyone don't shop at stores that charge for bags, if they want to save the enviroment use paper.

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bam19
Fredericton, CA
Dec 24, 2010 5:20 am EST

huh, im a zellers employee and ive never heard tell of our company charging for bags, i have heard of many others doing it though. as for how to get to your car, dont be an idiot, ya put it in a cart take the cart out to your car and unload the cart, [censored]

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10:42 am EST
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Zellers Pricing

Always have different price on the shelf and at the cash. Never a good Customer Service team, very rude cashiers and managers. Not a member of Canadian Council of Grocery Distributors. This should be mandatory for all Retailers in Canada. Bet this will improve their staff attitude, professionalism and most of all their correct pricing system. If this store would be a member with the scanner code policy they would have been bankrupt by now. Almost 50% of their item/products are priced incorrectly. From bread, tissues, beauty products, housewares, you name it.

Cashiers always take the time to argue with a customer and ignore the line ups to clarify pricing issues. The employees at Zellers are always right than the customers.

For the year 2009, I had 15 issues regarding pricing, rudeness with staff and inexperience managers not handling a problem in a professional way.

This store is disgusting! Shop at Wal- Mart everyone! Wal-Mart also do price-match. Take your Zellers flyers to Wal-Mart for the same product at their low price and get Wal-Mart great customer service.

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T. Silvawalker
Mississauga, CA
Jan 12, 2011 7:08 pm EST
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I am also upset to hear that Zellers outsources its customer service phonelines to India. Frankly I feel a company should try to hire in the community and failing that at least in the country of operations. I was let go today - turns out it was a seasonal position after all. They thought maybe they could afford to keep me (I am part time) but no sales are too bad. I saw caring cashiers there also but there are too few staff and too few customers. Lack of staff leads to drops in service levels which discourages customers which leads to staff cuts etc etc.

I shop at Giant Tiger. It's Canadian through and through. Great deals, lovely staff -nice and funny and interesting. ALL issues (not that I have had many in the past 800-900 shopping trips) have been instantly and professionally resolved at the service desk. Even their parking lot is clean and well maintained! I quite like Walmart too but it is very big and also often hectic.

I was told I would receive 10% staff discount on purchases made with my credit card. I did Xmas shopping at HBC companies based on this lie. I still have not received my discount and they terminated me today based on low low volumes of business. It is sad to see this since there are long time employees there who are loyal and care about their workplace, but unfortunately the caring is not reciprocated. There is no way to call or contact anyone at head office even for employees. Customers fare no better. A friend complained to Walmart; PHONE CALL RETURNED ONE HOUR LATER! I emailed Giant Tiger - it was a compliment email - and I received a response within a day or so. Zellers? There are no contact numbers. PLEASE _ prove me wrong! Give me the contact info for Ontario, Canada. I was unable to find it.

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HBCSUCKS
Kingston, CA
Dec 29, 2010 6:19 am EST

Everything scans wrong and no one others to do anything about it when you point it out. You can usually get the right price(sometimes after quite an argument), then go back days later and they haven't done a thing to fix the price sign or scanning error. Whole store is PATHETIC

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bam19
Fredericton, CA
Dec 24, 2010 5:04 am EST

gotta say the zellers your going to sounds bad, mine isnt anywhere near that bad, ive never been able to get a price match at a walmart by the way, in fact ive been out and out ignored at walmart every time ive been one, the only time they payed me attention is when i went in with my zellers uniform on

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MathewWard
Sackville, CA
Oct 11, 2010 9:28 am EDT

Thank god there's smart people in this world. I always thought the employees could care less about the store - but it seems that's not the case.

It's just so hard to see a store go to the craps like this though. If Walmart isn't worse enough competition for them - I mean, you'd think they'd clean up their act to be a much better competitor to Walmart!

Maybe it's all of what's mentioned by this complaint that makes people go mad when at Zellers, but at least there's kind people who do care at Zellers and god bless you for that :)

My nearest Zellers is in Amherst NS, and sometimes they're very busy, other times not. I'd just really like to shop there more if whoever does the prices would actually do them correctly.

Having that said, they did listen to me one day when I was buying a large binder there. I thought the price said $7.97 but as I went to the cashier, it ended up being another binder that was also in the large floor display and this binder costs $19.97. (There were tons of different binders in the floor display stacked up in boxes).

I ended up purchasing some paper and some other supplies that were on sale, and left the binder at the cashier kindly saying that I didn't want it.

The next day, I came back to buy it (I changed my mind) and they had a price of $14.97 on it. I went to the price checker to make sure because they were not on sale that week so I didn't think they'd change a price. I actually thought they had changed the price because of my complaint. It ended up ringing at the price checker as $19.97 again. I went to ask a guy that was working in the electronics department, and he took the incorrect price out and told me to take it up to the cashier and I could get it for that price.

I was grateful that Zellers had helped me out this way, however what if I didn't notice that and people started buying them thinking they were no sale for $14.97? I would've been very disappointed.

I would like to go there more frequent if they start fixing all of their incorrect prices.

Anyways, god bless all the associates who actually care about the store.

I'm the type that likes a change and having shopped at Walmart all the time I think I need a change from Walmart to Zellers every now and then.

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ZellersAssociate122
Regina, CA
Feb 22, 2010 9:32 pm EST

Wow. I am completely loving the comment made by trilamb. I am also a Zellers associate and every little word in your comment completely describes our store. I would also like to apoligize for any inconviences you may have had when making your trip to Zellers. Everything said in the last comment is completely true. Im sorry to say, but I am one of those cashiers that would actually phone and try to see if the price was truely right. Its not because I am inconsiderate and that I just love to make the customer mad and the long line up also, its because I have worked at Zellers for a long time and have seen how many people have come in their and tried to pull so much stuff on us on a daily basis. Your absolutely right, we would go bankrupt in a second, we as staff have to deal with all of these problems with the price accuracy every single day. And its not our fault, its some idiot at head office that doesn't know how to accurately enter prices into a computer. So now we are stuck with either beleiving every customer that comes in our store that the price they saw was right or that they know how messed up our systems are that they tell us a false price. Its happens a lot more than you think... im glad im not a cashier anymore at zellers.

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trilamb
London, CA
Feb 10, 2010 9:38 am EST

i am a cashier at (a different) zellers and i would like to think that i am always friendly and happy when dealing with my customers. i will agree with you, however, that many of my co-workers and management do not share my attitude that it is the customer (who utlimately pay my wages) that should be our main focus. i understand your frustration regarding inconsistencies in shelf pricing and the confusion associated with sale signs that are left up long after the sale is over (which should always be honoured). although i am in no way defending this lack of attention to detail, i believe that for the most part this can be attributed to a staff who are severely overworked and receive little to no support from management (on many occasions, at least in my store, there will be only one or two staff members to cover the entire store - which includes assisting customers, putting out stock, cleaning, and ringing customers' purchases through when the cashier is swamped by a line-up). A skeleton staff and the lowest morale i have witnessed in my many years at zellers may be contributing to the horrible state of the stores at this moment and may have played a part in the rude behaviour you have experienced. However, there is no excuse for rude behaviour, especially in retail and especially in this economy. There are some customers that frequent our store only to rip us off through fruadulent returns and ridiculous claims to price discrepencies, yet i would like to believe that the majority of people are honest. As a result, if you had come through my register, i would likely have taken your word for it, saved the time of searching for the product on the shelf and calling a non-existent 'manager', and sold it to you for the price you believed it to be. (I have seen too many discrepencies to doubt the customer) It saves not only the frustration of the customer, but also that of the cashier and other customers waiting in line. Until the company is able to see the value in investing in its staff, this is the only simple and logical solution. the customer is (hopefully) happy and more likely to return. and isn't that what retail is supposed to be all about? the only way this can change is if the consumer lets head office know their disappointment with their zellers shopping experience and why. lower customer numbers and complaints made locally to management do not seem to be enough. in fact, you might as well talk to a brick wall. i just wanted to offer an apology and an assurance that you, our customer, are not the only ones to feel disgust toward zellers. there are many staff, too, who share your opinion and can only hope that the situation improves before it is too late.

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3:30 pm EDT
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I bought a bed-furniture for my new-born baby from the Zellers Store located at Erin Mills and Eglington Avenue. I took it at my home, assembled, and made ready; but my baby couldn't find it comfortable after one night of sleep. She cried, and so I had to make her sleep with me at my bed. Well, then I read the receipt from the Zellers, which clearly...

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Zellers What a ###s

I had to make a few purchases with what little money I had at the time. I had some cange and the rest on my credit card. I specifically told the cashier to charge $5 on the credit card because that's all I had on there, and I would pay the rest in change. She gave me blank stare and proceeded to charge it all on the credit card. Idiot, what'd I just say? "I HAVE $5 ON MY CARD AND $1.50 IN CHANGE" I said again. She gave me a snooty look and said "I don't think we can do that." She went on to ask the cashier next to her,

"Can we do that? Can we charge half credit half cash?"

The other cashier said "yeah."

The dumb cashier, "Oh, I guess they changed the rules."

smarter cashier "No, we've always accepted that."

On top of that she didn't even know how to work her register. Cause it took another employee to push a button on the register to activate the purchase.

What a ###.

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drmoses
Winnipeg, CA
Jan 17, 2011 9:26 pm EST

I'm with the others. You couldn't put $6.50 on the lousy card? She was probably just confused by the ridiculousness of your request.

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T. Silvawalker
Mississauga, CA
Jan 12, 2011 6:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Zellers hires people for a few weeks over Christmas then lets them go. They are doing too poorly to afford to train and retain good staff. A cashier who is good is not going to stay there as it is not a secure income. Also I hear many many staff there complaining about the exceptionally rude customers. Treat people as you would wish to be treated; they are getting maltreated enough by the employer.

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sunley74
, CA
Dec 12, 2010 3:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

perhaps the cashier was new and was learning..i often have to help new cashiers where i work when they come upon a situation that they've never had to handle before..

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WillyG
Markham, CA
Jun 12, 2010 12:24 pm EDT

Haa~~~ Call your Financial Planner... : )

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Sklo
, CA
Apr 15, 2010 10:15 pm EDT

Apparently the ### is you... 5$ left on your credit card? REALLY? learn some budget control... and lighten up.

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3:36 pm EST
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Zellers clothing(kidurable)

I bought pr pants last yr for my daughter their policy is if the wear out before they outgrow them they will replace for free. One store told me they would if they had them but theyre going out of this brand try otherside of river I did they said this brand wasnt covered Whhy was one zellers store willing to replace & other wasnt? Also I never knew these werent part of this program I buy alot of clothes for my 4 kids & have never tried this before because when other ones were younger I didnt know about it. I just threw them out if they were worn out... but my youngest is old enough to qualify for this program. Ive had other problems before but have never addressed them but am tired of getting short end of STICK & maybe others are out their who are also getting treated the same way. FRUSTRATED CONSUMER!

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bam19
Fredericton, CA
Dec 24, 2010 5:24 am EST

most clothing was never covered by that program, it was a dumb idea that some over payed asspick from ontario came up with

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