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I bought a bed-furniture for my new-born baby from the Zellers Store located at Erin Mills and Eglington Avenue. I took it at my home, assembled, and made ready; but my baby couldn't find it comfortable after one night of sleep. She cried, and so I had to make her sleep with me at my bed.
Well, then I read the receipt from the Zellers, which clearly mentioned that they will return such item within 60 days. So, I decided to return back, and just laid it on floor as it is. Due to busy days because of taking care of new-born infant, I couldn't return immediately.
But, I reached to Zellers within 45 days of purchase, and asked to return. They said that the box was broken, and the bed was used, SO, they were not able to resale it, and So, THEY WOULDN'T RETURN IT.
I discussed about their policy and so on, but a guy, so-called manager, argued me saying that WHO WILL BUY THIS USED THINGS, and so, he was not going to return it.
I continuously asked about their policy, but he denied to return.
I left those items, and the receipt in his desk, and left away.
Since that was no use for me at all, I had no cause to bring back to home.
Its better to get rid of such stores who says one thing, but acts another.
I had asked about return policy when I bought that product, and the salesperson had clearly told that it was within 60 days.
I have decided that I will just stop shopping at HBC and Zellers at all, because they treated me very unfairly.
The complaint has been investigated and resolved to the customer’s satisfaction.
We just had much the same problem with a dog bed we had bought as a Christmas gift. On Christmas day it was opened and put down for the dog but when she got in it was clearly too small for her. We immediately picked it up, shook it and put it in a bag. Two days later we tried to return it (we couldn't exchange as there wasn't one any larger). They wouldn't return it because: 1- We had it for so long (we bought it Dec. 15th as a Christmas present and this is still well within the return time). 2- It had two small marks on the bottom side that they claimed were food stains (how does one get food on the bottom of a bed? These marks were no doubt there when we bought the bed). 3- It had some dog hair on it (it is a dog bed, she had to get in it in order for us to realize it was too small). The lady was getting more rude and aggressive as we went through each of these. By the time we got to the dog hair she was virtually yelling at us about how she could be allergic to dog hair and could die. We left. At Petsmart when we bought a bed that would fit her they informed us of their return policy adding "in case she chews on it or anything". Needless to say our shadows will never darken any HBC affiliate again.
ok, its 60 days on unopened/unused items, and most are acctually 30 days, the crib could have been returned minus a restocking fee because the box was open, the mattress falls under a personal use product which we, zellers, well not do returns on ever, and maby ya should have tried getting your spoiled brat sleep in it mor then one night, he/she wouldve gotten used to it
PLEASE DONT LISTEN TO THIS AWFUL DISGUSTING PERSON, SHE IS ONLY ON HERE TO ADVERTISE HER SCAM, YES YOU READ RIGHT SCAM WEBSITE, I AM TRYING REALLY HARD TO LET EVERYONE KNOW AND EVERY POST SHE MAKES I WILL BE THERE WITH THE INFORMATION PEOPLE NEED. JUST CHECK THIS SITE OUT FOR HER COMPLAINTS TARA MEDIUM, I ASSURE YOU PLENTY OF PEOPLE HAVE BEEN RIPPED OFF BY THIS SITE AND THIS PERSON.
I AM ONE OF THE UNFORTUNATE ONES WHO DID NOT CHECK AND GOT CAUGHT OUT, NOW I HAVE VOWED TO LET AS MANY PEOPLE KNOW JUST WHAT SORT OF PERSON TARA MEDIUM IS.
GOOD LUCK AND KINDEST REGARDS, SILLY GIRL xx
FREND U COLD HALVE SLOLD THE CIRIB ON EBAY OR SOTHEMING LIEK THAT & AT LEAT'S MEADE BCACK SOEM OF YOUORE HARD ERNED MONEY'S
ISNTED OFF LEAFING IT AT THE CONUTER THTA WAS POROBALLY NOT A GOD DESICOIN, ,
BUTT ETHER WAY YOU MUT'S AKS'S YYOUORE SLELF, ,
WOLD U WATNT TOO BY A "" NEW "" BED OR CRIIB WICH HAS BENE IN SONEOME'S HOSUE FOR MROE THNA A MOUNTH & HAS OVIBOUSLEY BENE SELPT INN?
BABBY'S ARE NOROTOIOUSLY PICKIE & U SHOLD HALF JSUT LET THE BABBY TRIE TOO SLELP ON THE BDED A FEW MREO TMIE'S
I TO HALVE A LITLE ONE ON THE AWAY SO I HOEP TTHSI DOSE NAT HAPEN TOO ME BUT U WLIL BE THE FISRT TOO NO MY FREND
& I WLIL BE SHURE NAT TOO WAIT OFVER A MOUNTH THTA AIS FOR SHURE MY FREND
SICNERLY
Dr M A CARNARVORO