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Zeenext-ZeeAccess-WWIL / Awful company

1 India

Hello Friends,

ZeeNext is now WWIL (Wire and Wireless India Limited)

One fine day I was looking at the Cable TV guide and I saw an advt. saying Forget the hasseles of Dialup, Join ZeeNext and I was delighted to know the offers. So I called up the the cable tv operator i.e. Kalgidhar Vedio, Nagavarpalya main Road, C V Raman Nagar, Bangalore. Mr. Akbar is the person who is incharge of this cable tv network. I spoked with this person and he was too polite at that time and he presented his self to be a very esponsible person.

I was imperessed by the 24 Hr connectivity option at a better price as compared to dial up. I spend Rs. 1500 for installation and took a Shared unlimited package for a month. After just 7 days I started experiencing lot of problems. Everytime I switched on my computer I noticed that my internet is not working. I called up ZeeNext customer care and they always told me that they will forward my complaint to the technical team and they will contact me shortly. and the problem will be soon rectified. (The Customer care department can only speak English or Kannada. and they don’t know hindi though its a hindi nation. ) The technical team used to turn up in a day or two or they just used to forward the complaints to the cable tv operator. The operator knew that he is important as an customer for ZeeNext and never used to worry about the problems his customers were facing. and the whole process generally took 5-6 days.

I always used to think that dial up is better than ZeeNext because Dialup I can use according to my need and ZeeNext I can only use when my cable tv operator lets me use it. and moreover I always have to call him up so its generally equivalent to a dialup

Then came a more powerfull feature from ZeeNext ...The broadband client which was badly designed with lots of flaws in it. First of all the passwords and the usernames are not sent securely. Anyone using a sniffer can easily grab all the userid;s and passwords from the network.

Secondly I confirgured my download manager to automatically shut down my pc after download completes, but this broadband client never lets the download manager to shut down the pc as a result even if the downloads are complete my pc keeps on running idle. Thirdly The broadband client will disconnect you after 10-15 minutes of inactivity so no point in waiting for your friends to come online.

I talked with a lot of persons from ZeeNext which include Mrs. Savitha R, Customer/technical care head Bangalore, and other technical people in Bangalore and lots more but no benefit. Actually what I feel is that ZeeNext in no longer worried about customers and also ZeeNext has no control over the cable t.v. operator. They don’t even look at the efficiency and the profile of the Cable operator.

Friends the story is too long but in nutshell I would like to say that if you want to opt for ZeeNext then be ready to remember the ZeeNext customer care numbers, Cable operator no. plus a habbit of fighting with people for your rights. ZeeNext is not responsible for any problems that you might face with the ZeeNext ’’broadbund’’ connection.

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