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4.3 649 Reviews

Zazzle Complaints Summary

21 Resolved
106 Unresolved
Our verdict: With Zazzle's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zazzle reviews & complaints 136

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G
9:27 am EST

Zazzle horrible site!

I wish i'd read the reviews before placing an order. I ordered six pillows for my family. Four pillows i liked, but the other two were nothing like the picture. I didn’t like them, so decided to ship them back. As it was said on their website, i sent them an email explaining the situation. I sent an email requesting return on 21 / 11 / 2015. The next day i received a reply asking for more details. I explained everything again. The next day i received an email from them again, asking for details about replacement items. I sent them the numbers of items i wanted as a replacement. Today is 21 / 12 / 15, but there is no information about the status of my items. I contacted them few hours ago, and got an emails asking for more details. Every time they send me only automatic responses! Horrible site!

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9:06 am EST

Zazzle disappointed!

I ordered 2 pillow cases that were to have a "cat" design on them. I worked very hard to make perfect pictures. I ordered pillow cases for my grandma. I wanted to make her a Christmas present. Well, this site is not cheap. I paid 70$ and extra money for safe and fast shipping. The next day I received an email saying that there is problem with my image. They said the image was "not correct" and could not fix the problem. So make a new order. They also told if I'll need some help or have any questions I can contact customer service. Well I needed help so I decided to contact them. I was talking to a nice person from design department. Together we fixed the image and I was very happy about the service. I was grateful because their design team helped me a lot. But next day I got a new email from them. They said that there is some kind of problem again and I need to re-order for the second time. But that will cost me 25$. I was confused and didn't wanted to pay 95$ for 2 pillow cases. I didn't reply anything and canceled my order.

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3:13 pm EST

Zazzle order processed incorrectly and liars about delivery

I placed an order Nov 20th for graduation invitations for my daughters college graduation. I paid for the express and was assured they would be delivered to my door on Nov 24th. I didn't get the order and I called and they said they were sorry but it should have been there but they would be there on Nov 25th. I asked for a tracking number and they said the way the company is set it, they monitor it for you and it would be there. Well, the package was finally deliver on Nov 27th. I opened the box, and to my surprise it was someone else's baby shower invitations. I called the customer support team immediately and was told they would make it right and I should get them by Dec 2nd, I said NO GIVE ME A REFUND. About an hour later I received a call from someone that said they were management. He said he was truly sorry and they were having them reprinted and he assured me (again), they would be delivered the next day (Nov 28th). I stated that would be a Saturday, he said he was aware but they were going to make it correct and I would get them special delivered. You know the rest...LIAR...NOTHING CAME...I WANT ALL OF MONEY BACK AND I WILL NEVER USE THIS DYSFUNCTIONAL, LYING, CHEATING COMPANY AGAIN,

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R
9:04 pm EDT

Zazzle scam

Ordered one t-shirt. Nothing unusual, nothing custom. The order was to be produced in 2-3 days. I paid extra for expedited delivery.

Three business days later (technically 4 but not going to count the day of the order) I checked the status and it simply said "in process". Waited 1 more day and the same. Now its 5 business days and called Zazzle first thing in the morning (CST).

Reached someone in Ireland who informed me there was no information to give at this time about my order but would contact Zazzle's main office and get back to me, however that would not be until the following day. When I asked why it would take so long, there was no viable response. Zazzle is located in CA, I said, why not just call the CA office when they open in an hour. No viable response.

I waited a few hours and called Zazzle in CA myself. The rep couldn't give me answer as to what was going on but did send an e-mail stating she would call me back at 7:30pm that night. The rep did call but had no new information. When I asked how it was possible that she could not speak with people in her own company to get an answer, again, I got nothing. I asked for supervisor.

Not sure how the person I spoke with made it to supervisor status, it was more like talking to a robot. She offered nothing other than to say "well orders can actually take 5 days". Given the original receipt Zazzle sent, and all information in the system regarding my order, the 2 reps prior, the info in bold regarding the production time on their website, and their ads all confirmed 2-3 days, I guess she was just wanting to add fire to the situation and that she accomplished.

Who does business like this?! They take your money, don't produce and no one in the entire organization can tell you why they have never made or sent the item paid for?! Not only is this despicable business practice its fraud.

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J
4:23 pm EDT

Zazzle zazzle black

Ordering ~$10 worth of stickers led to an extra ~$10 charge via Zazzle, over a month later. No reminder, no transparency. Apparently their prominent "If you don't like it, we'll take it back, %100 satisfaction guaranteed" does not apply to this Zazzle black (SCAM). Even if you don't use it, and call a day after the charge, they say they cannot refund. Even if no service is actually provided! They are liars. Of course they can refund me.

I'd really like to see a class action lawsuit addressing their deceptive marketing. I wouldn't be surprised if most of their profit came from this method of coercion.

I called 9/4//2015, and this issue is very prominent. A good lawyer stands to make good money. Try it out. If I were to market something "%100 satisfaction guaranteed" and then put in fine print "just kidding", I don't think that should fly when I'm taking money from people who are dissatisfied customers.

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R
4:43 pm EDT

Zazzle tried to order

used there website to design a t-shirt wanted to pay for my order they needed my e-mail and I got a message stating my e-mail was invalid tried several times so I called and no answer for 10 minutes called a different number same thing no answer so I emailed and sent my email but no answer read there complaints too many unhappy coustomers

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J
11:46 pm EDT

Zazzle royalty payment

Royalty Payment 7 Months Past Due. I am an artist that has been designing items for zazzle for over 4 years. All of a sudden my payments have been put on hold, the reason I have been given is that I have not filled out there payment form correctly. All of a sudden I have to prove who I am. They have been sending payments to me for 3 and a half years and now I can't get hold of any one at zazzle to figure out what the problem is. I have tried many times to find out what the problem is. If you call customer service you are put on hold for at least 30 minutes, ( unbelievable how bad). I get the same answer every time, You need to fill out the FORM. I have filled it out many times and can't get confirmation if it is filled out correctly. Its been 7 months and I am at the end of this. I am going to invoice them and turn it over to collections.

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Ex-Zazzler
, US
Feb 01, 2016 4:09 pm EST
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For years as a designer, I had no problems. But suddenly It's getting difficult if not impossible for me to get paid by Zazzle. For months and months, Zazzle always has one excuse or another, and every adjustment I make to the account information to try to find out what combination is correct in order to release the payment, it sets me back into another 30-45 day "payment cycle" with no assurance that I have figured out the correct combo. The combo I'm trying to figure out relates to whether or not it will accept my middle name or just my middle initial, whether it will accept my legal business address or my home address as recorded by the IRS, etc. Numerous inquiries only get the same answer- that the combination of information isn't the right one or I just changed it so I need to wait yet another cycle. Month after month we go in circles and they refuse to pay. I've shut down my shop since I can't seem to come up with the exact combo of the personal info that they want in order to be paid at all. It's several hundred dollars that they're holding and so I may resort to buying merchandise rather than take it as a total loss, but I'd much rather have the money.

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J
6:28 am EDT

Zazzle poir quality and customer service

I ordered invitations. I emailed the company to ask them to check the appearance of the layout before printing because I didn't want them printed wrong. Well they printed them anyway and they were wrong. I returned them and the company refused to credit me any portion of the return costs for shipping. This company's products aren't as nice in person as on line. Don't waste your time or your money on this website. Its like Vista print. Spend the extra few bucks on the other sites for a much more superior product and way more helpful customer service.

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3:29 pm EDT

Zazzle poor customer service, slow shipping

Upon each of several attempts to contact customer service, a recording indicated that, "Due to an excessive call volume your..." In other words, you are going to wait longer than expected-much longer. For me, I waited 32 minutes before I spoke to a customer service representative regarding an item that hadn't been shipped. The email that I sent to Zazzle took 5 days before I received a response. Tracking indicated that a label was created on March 31st, but the item wasn't shipped until April 7th.

It is evident that Zazzle's customer service department is understaffed and overwhelmed and shipping is slow. You certainly get the impression that the customer just isn't important to them. Perhaps, your experience will be better.

I would not recommend this business to anyone.

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dc_designco
Phoenix, US
May 19, 2015 9:22 am EDT

Ordered 1 item I designed as a gift and Zazzle cancelled it without notice. I ordered a 3-ring binder from another vendor on Zazzle and they also cancelled that totally legitimate order. No notice was sent to me. This company is a joke.

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Doug Anonymous
, CA
May 20, 2013 7:57 am EDT

Zazzle did not provide every product purchased. They were contacted and made aware of the missing item but did not send a replacement. This company also does not seem to be interested in providing a refund. By reading other reviews of zazzle it is clear they will not honour a transaction and cannot be trusted.

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Fritz H.
Jacksonville, US
Sep 13, 2012 9:38 am EDT
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Ordered bumper stickers from Zazzle - - - paid by credit card on their site.
they shipped items that are "bumper sticker" in size, but are simply "poster" material - - - no way to attach to your bumper.
BEWARE - - still waiting for their response and my refund.

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blank
Los Angeles, US
Feb 26, 2009 8:57 am EST

Zazzle seems to not feel that paying their contributers is a big deal. See this forum post

http://forum.zazzle.com/feedback/so_its_been_2_weeks#109991

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U
2:59 pm EST

Zazzle zazzle will not answer phones and will not provide return authorization

Zazzle will not answer phones and will not provide return authorization number to allow return. If you purchase from this company you are on your own. I have notified the Attorney General's Office. I do not file complaints like this...this is a first. The shirt sent to me for Christmas was a child's size, not the advertised adult Medium size. There is no way to make the return. I have called corporate, support and emailed the company several times. I have submitted their on-line return request for RMA. No response. 0.

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2:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zazzle Will not respond to correct their mistake

“Placed an order for multiple luggage tags as Christmas office gifts...one of the tags came in with the wrong address on the back (not the one I placed on my template)
I have tried calling, , on hold for 30 minutes, 2nd time 40 minutes..still no one picked up
e mailed 2 times to customer service ... no response

I feel like once they have your money, they don't care about fixing their mistake”

order # 131-[protected]-1827777

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Update by siegel4
Dec 17, 2014 8:20 am EST

why would i call the airport? Really?

Update by siegel4
Dec 16, 2014 10:53 pm EST

the response has nothing to do with my complaint
the product arrived with the wrong address and name and they are responding to luggage tags at airportd

Update by siegel4
Dec 14, 2014 11:57 pm EST

Why would I call the airline? The tags were never used by me!
Am I responding with a computer prompter?

Update by siegel4
Dec 14, 2014 3:26 pm EST

I never used the luggage tag; it had the wrong name printed on the back ( not mine!)
and I never traveled using the tag with someone else's name on it... my complaint is that Zazzle will not respond to issue a new corrected tag or give me a refund

Update by siegel4
Dec 14, 2014 12:34 pm EST

This post has nothing to do with my complaint.. I was never on a flight to Calgary or San Diego!

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7:39 pm EST
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Zazzle horrible customer service, unable to contact

The worst company I have ever dealt with by far. I ordered a plaque with a poem which was to be personalized with the name of a pet we recently lost. I entered all my information, but was never given the option to personalize. I tried calling customer service immediately, but sat on hold for over 30 minutes and my call never got answered. However, that very same hour, I got an e-mail saying my product already shipped! I tried reaching them again the following three days, but was never able to get through. Today, I received the plaque and fully expected it not to be personalized. Well, I got a surprise...IT WAS PERSONALIZED WITH THE NAME OF A PET THAT WASN'T MINE! I have no clue where they got the name from; must have drawn it out of a hat. Tonight, I sat on hold for 42 minutes, 38 seconds before hanging up. I truly don't believe they even have customer service agents answering the phone. While this was a small cost, I'm determined to get my money back and be sure they will pay for shipping return. I will be filing with the BBB if I get no e-mail response. Bottom line...go elsewhere. This company REALLY STINKS.

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4:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zazzle I haven't received the product after I paid.

/I purchased a cute iphone 6 case from this website: http://www.zazzle.com. The order was placed on 11/27/14, and as of 12/11/14 i still haven't received the product. I tried to call the customer service phone line but there was no one be able to pick up the call. I sent email and no one responded to it. As what it says on the website, it only takes 4-7 business days for the product to be delivered. I will definitely dispute the charge.

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9:30 pm EST
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Zazzle beware poor service

ARE YOU THINKING OF USING ZAZZLE? BEWARE!

I am an artist/designer on Zazzle. I've been selling products there for 7 years and in the last year I've seen them crumble into a terrible company! NO QUALITY CONTROL, APPARENTLY

The printing is horrendous - terrible results on my last three orders of my own products! Business cards had a line through the front design and had to be redone. The ornaments came out so color saturated I couldn't imagine giving them away or even using them myself. They were downright ugly. Customer Service had them redone and the second ones were equally bad.

A calendar I ordered stopped at October - completely left our November and December. I wrote Nov. 17th and waited for a response until Nov. 22 then wrote again. Nov 25th they wrote back that the calendar is being redone.

For a different issue I called and spent 45 minutes on hold and finally got a young man. I asked about a pricing issue where Zazzle is charging more than the 15% I put on their base price. Where is that extra money going and why is that happening? I have no idea and I was promised an answer from the accounting department. I got one of their infamous, scripted email answers that have nothing to do with the specific question or issue (I HATE THOSE EMAILS). Another call, another loooong wait, and no answer. I wrote a testy email and still no answer. Something isn't right, or if it is right they won't explain it to me.

I just got 3 emails saying 3 products were removed from my store. No specific info in the emails so I had no idea what in the world they thought was wrong. I called - waited more than 15 minutes for a person. Explained to her and she put me on hold for another 10 minutes or so while she tried to find out the reason for the removal. When she came back she had a total nonsense answer so I asked her to please give me to a supervisor. I was on hold for more than 15 minutes before she came back and said she was transferring me to a supervisor. The call went to another person's voice mail, not to the supervisor. Totally unacceptable! My work is 100% original and always family viewing.

There is no communication. There are emails which make no sense and show me that the person sending them didn't read my email and didn't even care about the details of the problems.

I have no answers about the pricing issue or why my products were removed. I can't trust them to create an acceptable, never mind a quality item, and they do not EVER do customer service the way it should be done. I managed large customer service departments throughout my career and I know whereof I speak.

Carol S

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J
5:35 pm EDT

Zazzle I haven't received order and no idea what to do now

Don’t deal with the company www.zazzle.com.au. I ordered invitations and T-shirts from them, but they only told me that my order was shipped. After that no info or updates. I sent emails and called them, but no one replied. I tried to call them every day, but the phone was busy or no one picked up. The worst services and not recommended website.The worst company ever, so avoid these ### and post comments about your experience with them.

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E
English Ian here
, GB
Jul 12, 2014 8:19 pm EDT

Brenda about chaps?

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T
7:50 am EDT

Zazzle high prices and no refund

I ordered case for phone and T-shirt from www.zazzle.ca. The total price was $60, and when I noticed it, I decided to cancel my order. I contacted the customer services and asked if they would return my money. The agent agreed and after that I heard some fake promises. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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12:37 pm EST
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Zazzle lied about merchandise delivery

I ordered a personalized ornament from this company on December 16, only because the website promised delivery by Christmas. I have emailed twice, and no one has responded. When you call the toll free number, it says they are too busy to take your call.
I finally got a tracking number, which state that the item will be delivered on December 26!
It is unbelievable to try to deal with this company.
They take your money and don't even attempt to deliver the merchandise on time!

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1:41 pm EST
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Zazzle never received product. customer service awful!

BEWARE! Zazzle.com is awful. Made a purchase on Dec. 1. December 10 still did not receive item, but credit card was charged. Tried emailing and calling, but no response. Finally, 3 days later, Zazzle.com emailed me back to say the item was never picked up by the carrier and to SEND ITEM BACK FOR A REFUND! How can I send something back when I never received it? When I called customer service, they left me on hold until closing time and never answered the phone. I am still waiting for a refund. Go to stamps.com, shutterfly.com, tinyprints.com - anywhere, but here.

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gheewhiz
, CA
Jan 03, 2014 12:19 pm EST

they never answer the phone on hold for 45 minutes twice can you imagine what it would be like if you had to return something its always a tell tale sign to stay away from a company like this its too bad because they have nice products

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4:05 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zazzle - worst employee

the worst company i ever worked for. all the supervisors there are bad and they only get along with their friends. they manage to hire temp workers from agency and they make them do all the hard work. everyone there dont even care about how the product is done, most of their equipment break often to much and the technician wont fix them. they always have...

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12:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zazzle crappy product shipped

I went to the Zazzle website and they were advertising custom made mugs where you could give them your logo and they would print it on a white mug. They showed a demo image of what it looked like and it was sharp. I was hopeful that it would look remotely like the example picture. I paid over $20 and received my mug quickly in the mail. It was a shoddy faded design on the mug and looked like crap. I was shocked that someone working for Zazzle would put the product into a box and say "yea, looks decent." Classic bait and switch maneuver. Do not buy a custom mug from this company unless you want to make a donation for a subpar faded mug. I learned that I must do a little more online research before hitting the buy button. Shame on me but hopefully some other "prospective sucker" will read this post and avoid my online mug mugging.

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Zazzle Customer Reviews Overview

Zazzle is an online marketplace that allows customers to create, customize, and purchase a wide array of products. Their offerings include personalized gifts, clothing, accessories, home decor, and stationery. Users can also select from pre-designed items or use the platform's tools to customize products with their own designs and text. Zazzle caters to both individual consumers and businesses, providing a platform for independent artists to sell their creations. The service emphasizes personal expression through customizable goods.

Zazzle In-depth Review

In summary: Zazzle is a popular online marketplace that specializes in custom-made products ranging from personalized gifts to unique home decor. With a vast array of items and extensive customization options, Zazzle stands out for its user-friendly interface and commitment to customer satisfaction. While prices can be higher than some competitors, the quality of products and the ability to create one-of-a-kind items often justify the cost. Customer service is responsive, and the company takes steps to ensure a secure shopping experience. Zazzle also demonstrates a commitment to environmental and social responsibility, which adds to its appeal for conscious consumers.

Overview of Zazzle: Zazzle is a user-centric platform that empowers customers to create personalized products with ease. It offers a diverse range of items that can be customized to individual preferences, making it a go-to destination for unique gifts and bespoke items for personal use.

Product Range and Selection: The product selection on Zazzle is impressive, with categories that include clothing, accessories, home and living, electronics, office supplies, and more. The variety ensures that shoppers can find something for every occasion, whether it's wedding stationery or a custom phone case.

Customization Options: Zazzle excels in providing customers with a multitude of customization options. Users can upload their own designs, photos, or text, and use Zazzle's design tools to tailor products to their exact specifications.

Website Usability and Design: The Zazzle website is well-designed and user-friendly. Navigation is intuitive, with clear categories and a search function that makes finding products straightforward. The customization process is also streamlined, allowing for a pleasant design experience.

Pricing and Value for Money: Pricing on Zazzle varies depending on the product and level of customization. While some items may be priced higher than similar products from other retailers, the unique personalization aspect can provide significant value for those seeking one-of-a-kind items.

Quality of Products: The quality of Zazzle's products generally receives positive feedback. Items are well-made and the custom designs are printed with attention to detail, ensuring that customers receive a premium product.

Customer Service Experience: Zazzle's customer service team is known for being helpful and responsive. They offer support through various channels, including email and phone, and strive to resolve any issues promptly.

Shipping and Delivery Efficiency: Shipping times can vary depending on the product and customization process, but Zazzle typically meets its estimated delivery dates. They offer several shipping options to accommodate different needs and budgets.

Return and Exchange Policy: Zazzle has a 30-day return policy, which allows customers to return products for a replacement or refund if they are not satisfied. This policy demonstrates Zazzle's confidence in their products and commitment to customer satisfaction.

User Reviews and Testimonials: User reviews on Zazzle's website and third-party platforms are predominantly positive, with many customers praising the quality of the products and the effectiveness of the customization tools.

Payment Methods and Security: Zazzle offers a variety of payment options, including major credit cards and PayPal. The site uses secure encryption technology to protect customers' personal and financial information.

Environmental and Social Responsibility: Zazzle has initiatives in place to reduce its environmental impact, such as offering eco-friendly product options and using sustainable business practices. Their commitment to social responsibility is also evident in their support for various causes and community projects.

Loyalty Programs and Discounts: Zazzle provides various promotional discounts and has a loyalty program called Zazzle Black, which offers free shipping and exclusive deals for an annual fee.

Mobile App Experience: Zazzle's mobile app is convenient for shopping and customizing products on the go. It maintains the functionality of the website and provides a seamless experience for users who prefer to shop via their smartphones.

Comparison with Competitors: Compared to other custom product retailers, Zazzle holds its own with a vast product range and superior customization options. However, it may be pricier than some competitors, which is a factor for budget-conscious shoppers.

Final Verdict and Recommendations: Zazzle is an excellent choice for those looking for high-quality, customizable products. While the prices may be on the higher side, the unique personalization options and product quality make it a worthwhile investment. We recommend taking advantage of Zazzle's loyalty program and keeping an eye out for discounts to enhance the value of your purchase.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Zazzle in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Zazzle. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Zazzle on ComplaintsBoard.com.

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Contact Zazzle customer service

Phone numbers

+1 (408) 983-2800 +1 (800) 980-9890 More phone numbers

Website

www.zazzle.com

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Zazzle. Discuss the issues you have had with Zazzle and work with their customer service team to find a resolution.