Zazzle
reviews and complaints

I placed an order with Zazzle on May 23, 2020 for two customized lumbar pillows. The order # is 131-[protected]-1212201. The cost of the products were $74.84. The items supposedly shipped on May 27, 2020 via UPS and the tracking history show that the parcel arrived at the Burbank Ca. Post office on June 3, 2020. I have been to my Post Office twice with the tracking information and they look at their tracking and indicate the package was never accepted by them. UPS will not initiate an investigation...says that has to be started and authorized by Zazzle. Zazzle has been non-responsive. They have replied to emails with generic emails about the virus and delays. They do not answer phone numbers...message just says they are having technical
difficulties. I got through on one of four phone numbers and left a message but no response. Very frustrating! I have course want the pillows which were a birthday gift for my daughter but her birthday was yesterday. At this point hoping for a refund Thanks for any help you can provide. Mary Alvord.

Have -previously- been paid my earnings but as another person below stated. They NOW will do everything they can NOT to pay you. Never mind the ridiculous percentage they take from your earnings from YOUR work. The "support" are rude and condescending and refuse to acknowledge legalities from other countries. I have my screen captures of emails where they instruct me to add something to my form. I do then they say that is not enough and change it again. I have been trying to get my earnings for about a year now. The "support" person is beyond rude, condescending and extremely unhelpful.

My fiancé and I placed an order with you on the 9th September for invites to our wedding, in November.

We finally received our package only to find that they are not our invites, and are invites to a Halloween Party in the States.

We are extremely disappointed with the service we have received from you, especially given that our wedding is only a few months away.

I urgently request that you resend the order to us as a matter of urgency and reimburse us for this error.

Kind regards

Vicky Swift and James Lucas

Back in March, I closed my account, or tried to as soon as I was informed by Zazzle that if I do not create new work for them I would be charged fees and it would be withdrawn from money I was owed as royalties.
After a dozen emails with customer service, and many hoops to jump through, it is now 120 days since closing my account and still no final payment from them to me has been made.
Realizing I still had not been paid the balance that was in my account, this week I wrote to customer service yet again, who wrote back claiming that there was something wrong with the info I provided and that I needed to go into the account and check. I did as instructed seen there was nothing wrong with the payout info and realized that they reactivated my account!
How many other artist are they screwing over? Zazzle does not create the artwork you see on their site, artists do, and this one, me, along with many others I am sure are not being treated fairly.
As requested back in march and am still requesting, I want my account deleted as originally requested and payment made immediately, without any fees taken out as I closed the account before the fees went into effect and have the emails to prove all this.

I have never received a credit card error/decline before and I made sure my information was correctly spelled out.
When I completed one of my orders on zazzle.com and clicked on "place order, " a message came up stating there was an error with my card and to contact my bank. I looked on my account and the transaction is showing up as pending! Starting to think this company is a scam.. especially charging me almost $30 for save the dates and some invites. Yuck!

I became a seller at Zazzle in 2007. Have made the company in the hundreds of thousands of dollars. Have had issues over the years with a forum and moderators who are indifferent to many personally and have gone on banning spree's and insult and post about the person on the forums they do not like ( I have hundreds of these posts). Three of my so bans from the forum were lied about saying it was my browser. My last one something for a reply I got from support I posted to answer a forum question was told I could not do that and was banned from the forum, no biggy many are, .

However, almost a year later, I tried to contact a member of the forum as I cannot post there about a post I thought she wrote same name (only two people with this name) and was asking her about another place we worked online which is talked about all the time in the forums, with no objection from Zazzle. Accidently I sent it to the wrong person same name and it was sent through the artists store (Contact Seller link). It also contained concerns on the forum about referrals not being credited but give to Zazzle another concern of many artists. Again publically both issues are talked about on the forum.

So Zazzle after 12 years sent me a email saying my stores of over 5, 000 products hand designed were removed for what they claim was "Poaching". I wrote the person I thought I had and found out it was not her. So I wrote the person a amends and that the message was not meant for her, . I also spoke to the person it was intended for and she confirmed we had in the past talked about this other company and i was not poaching her either.

Several years ago they took down thousands of my designs that they never again gave me the chance to discus. I had to fight for days for them to stop and listen to my side. And was allowed to put them back up but it was to late I lost 7 years of rankings and never was able to recoup. I went on did not cause any problems about it or look for legal remedy. But this again is showing they have it in for me personally.

After sending this to Zazzle they have refused to review it, and now refuse to send me my pending earnings and a doc on all earnings I have made for my records as I can no longer see them/

I am pursuing legal action and that person in the process of contacting the owners if Zazzle does not reply within a time frame we have established giving them more than enough time to reinstate my 12 years of work and earnings as seniors we need, worked hard for and depended on.

This is total disparate treatment which we are giving Zazzle the benefit of the doubt as being unintentional treatment until we can conclude they are not going to answer which so far have not.

It is shameful what they have done to a 79 year old man and he is not alone, have seen this happen to several people they just do not like.

I tried to have them print a math problem on a tie. They stated they couldn't do it because it represent a bugs life. I think they need to watch the movie. The tie has a non copyrighted snip of an elephant and a flea. I guess they think the flea is a bug and therefore from a bugs life. The tie is about math. I've emailed them several times and have gotten no response. I don't know what else to do so I'm going to another company. I won't use them again. For anything.

DO NOT DO BUSINESS WITH THIS COMPANY! I WISH I HAD KNOWN BEFORE I ORDERED MY DAUGHTER'S WEDDING INVITATIONS. PLACED 1 ORDER W 6 ITEMS. TOTAL DECEPTION: 4 SHIPMENTS WHICH WAS NEVER DIVULGED WHEN 1 ORDER WAS PLACED.
LOST ORDERS, TRACKING INFO NOT UPDATED FOR 5 DAYS, UNKEPT PROMISES RE: EXPEDIATED SHIPPING. STILL AWAITING LAST ITEM - TRACKING SHOWS IT WAS PICKED UP IN RENO 5 DAYS AGO and have not received them in NY. Tracking shows UPS was shipping choice (although all other items came USPS). Called UPS for update and was told their service UPS Mail Innovations actually contracts with USPS and they have no tracking info from that point on. What kind of company is this? A decptive one!
I'm begging you not to do business with this co - you'll be sorry if you do. I wish someone warned me now I'm paying the price!

I need someone to contact and get back to my email ASAP.
Order is placed since 5 June, got lost in tracking and did not get it.
Asked a CS to support and re-send the package instead I get a wrong thing re-printed and it's not what I asked for.

This is wedding invitation card and details I am talking about here. I am sure you guys know how important this is. And due to time difference in me, it's so hard for me to log all this. I have to wait for 3 weeks for nothing now. Am so beyond disappointment. How can this simple thing happened so wrong and its causing me so much inconvenience!

You better make sure this is rectified immediately or I will bring this matter further.

All my log from chat and email should be traceable from [protected]@gmail.com

I urgently demand and request for reprint, re-shipped for the 20x invitation and detail card as I have ordered and lost.

I have been a Zazzle customer since 2004. Every year, I would order t-shirts for a small do-it-yourself gaming convention. Most years, Zazzle would deliver promptly and without a hitch.

Every 2 or 3 years, though, I would have to ask their customer service to intervene when, mistaking content for copyrighted intellectual property, an order would get cancelled on me. Whenever this happened, I would contact Zazzle, they would rectify the situation, reinstate the order, and expedite it so that the t-shirts would arrive on time.

It is understandable, for a variety of reasons, for a company like Zazzle to be diligent, overzealous even, in protecting intellectual property.

This year, however, Zazzle cancelled an order due to a false positive for copyrighted IP. The offending image, which was not copyrighted nor derived from copyrighted IP, included a list of games and game systems played throughout the history of the above-mentioned mini-convention. (It is our 15th anniversary this year.) It should be noted that the image contained a list of about 40-plus games and genres, but THE MERE MENTION OF ONLY THREE caused the image to be banned and the entire order to be rejected. Coincidentally, Zazzle has online storefronts for those three.

When I attempted to both plead my case to customer service and get transferred to content review, I hit a brick wall. My explanation, paraphrased above, was met with a scripted response. I was instructed to submit a written request which included permission of the copyright holders to use the copyrighted images—again, there were NO LICENSED IMAGES OF CHARACTERS OR CONTENT—and my request to speak with content review was refused.

I am now a former Zazzle customer. I requested that they delete my account.

Ordered a custom glass mug on 4 May 2018 for my wife with her name and a photo on it. What I received on 8 May 2018 was a mug with someone else name, no photo and some totally irrelevant info on the glass. Clearly someone else's order.

Despite sending Zazzle a photo of what they sent me, not once but twice, they still wanted further info such the order number of the other person (as if I would know) before they were willing to recognise they messed up.

Despite multiple requests to get the item remade and sent in time for Mothers Day, they have still not done so!

I want the item I ordered as well as a refund on the expedited shipping which I paid a significant amount of money for in order to have my item as quick as possible...even if they send it now, it will not be recieved within the timeframe for which I paid the extra expedited shipping!

I had ordered a gift for my daughter who married in las vegas i had ordered these 2 personalised wedding albums 1 for me 1 for myself a was totally shocked what i was given its 2 plastic binders with nothing yo put photos in 1 was $22.95 & $21.75 so a total of $44.70 didn't say anything about shipping costs so then it takes $39.95 for shopping doesnt turn up on time then when it does a got charged £23.35 in English money thats nearly £90 in our money a was absolutely disgusted e-mailed to complain told me they couldn't take complaints so now a wd like full refund for everything that i had to pay these are such bad quality am so embarrassed and feel like a full a never give anyone bad reviews or complain but this is ridiculous. Linda Rice

Zazzle
c/o LindysTees and BootsPlace

It has come to my attention that your site and vendors on it are using my U.S. copyrighted Maryland Blue Crab image in your products without permission and are not currently paying a licensing royalty for its use in your products.

See links below to their products using my copyrighted image (for sale on your Zazzle website).

Please inform these companies of their illegal use of this image.

Please cease display or, use of, or sales of any and all products that contain my copyrighted Maryland Blue Crab image until a royalty agreement has been negotiated with me.

I can be directly contacted at the phone number and email to negotiate a royalty for any and all past and future use.

John Consoli
Cell: [protected]
[protected]@umd.edu

Here are Zazzle links to vendors (LindysTees and BootsPlace) that are currently illegally selling products with my copyrighted image printed on them:

https://www.zazzle.com/the_crab_whisperer_blue_crab_t_shirt-235806660090060919

https://www.zazzle.com/bite_me_blue_crab_coffee_mug-168051390047905468

I ordered the printed map on 27/11/2017 from the Zazzle website
Order ID
131-[protected]-8973573

On your website, it stated that their could be an 18 day delivery window,
However the product was delivered on Friday 22nd December, which is 25 days after the order was placed.
On receiving the package, I noticed that there was visible damage to the exterior of the parcel. (Please see photo attached)
When I opened the box to get the printed map out, I was astonished to see that the picture was considerabley damaged and un-usuable due to the print being so badly packaged and handled.
In the lengthy wait I was panicing that it wouldn't arrive in time for Christmas as the arrival date had passed, I therefore had to spend more money on other presents as I couldn't gaurentee this print would arrive.

As this was a gift I would like my money back as I was too embarrassed to give it to some else.
What was meant to be a lovely gift has unfortunetley been a waste of time and money.
I was devastated to unwrap it and find it damaged after all that time

Kind Regards
Corey Litherland

I have been with Zazzle for over 3 years. I'm not doing high volume but have had quite a few sales. I have never been paid even though I requested that my account be closed and a check for the balance sent. That started almost a year ago. I have never received even one penny for my work. I have had numerous emails with customer service promising to investigate. The promising one was in October promising me my check in November...it didn't arrive. I contacted them again and they said for sure it would be in December. Still no check. My last response from them stated that they would start an investigation if it hadn't arrived in November. It never happened. This is impossible. All I'm getting is BS.

I've been having a hard time simply deleting my account after they made unauthorized charges for a zazzle black membership, and am still waiting for some kind of confirmation that my account has been deleted.

It started when I received a "welcome to zazzle black" email after having not logged into my account for months. I had cancelled that service back then after receiving terribly slow service (all i ordered was a mug and it took forever to arrive). When I submitted a complaint to support they claim its an auto-renewal. How the do you auto-renew an account that was cancelled? I also cant login to my account no matter how many password reset links they send to me.

I think they don't bother sending confirmation emails when you cancel that service just so they can scam you a year later and claim they're auto-renewing the membership that you cancelled. If you have no proof of the cancellation they can makeup any story they want.

I would stay away from zazzle and always make sure you have alerts setup with your bank so you can keep a lookout for unauthorized or fraudulent charges from shady businesses.

My only desirable resolution is for my account and debit card information to be deleted. I want nothing to do with this company.

I purchased a T shirt order number 131-[protected]-5076802 from Zazzle.com on the 12 th of December 2017 for my nephews Christmas present. When the shirt arrived I was very disappointed to see the quality or should I say lack of any quality control. The printing on my t shirt is so faded and washed out it looks as if it has been washed about 500 times the definition of the printing is also very poor, the font looks fuzzy and blurred. On the whole this is pretty crappy t shirt. I don't think I will be rushing back to use them again!
The cost of the tshirt is extortionate in comparison to the quality of the product! I would like either a full refund or a decent well printed T shirt.

I bought a mug as a specific work gift, paying for extra shipping to ensure it would arrive in time. The last date it should've arrived would've been today and I've spoken to Australia post and they've stated they have received paperwork but no product, which means it would take another 4 days to arrive to me.
I'd now like a refund, as I don't need the present and I don't want to regift to anyone as it was something specificly for someone.
Thank you.

I have been with Zazzle as a artist now for going on 11 years. Have designed many stores with them and have made them hundreds of thousands of dollars just my work alone.

About 6 years ago they started implementing actions that overnight took many of their loyal first time members down in earnings. Mine 3, 000 a month to now barely a 50 dollar threshold pay day. The reason for this partially as I was not well liked at their form by a male moderator that up until the day before Thanksgiving has been stalking me, banning me from the forum now 5 times and not one email showing what I did wrong. I in fact for 6 months was told I was not banned and it was my browser. Well again the day before Thanksgiving just like before with this moderator I get insulted, and I respond and I am banned. My posts and other members posts deleted when they tried to stick up for me and tell this moderator he was out of line what he said to me. Not the first time, in fact I have the emails and posts asking him to leave me alone.

My husband is going on 77 years old, and last year they sent us a email saying our 12 step graphics after 10 years were copyrighted. They knew very well they were not as when we started with them that was made clear to them that they were Public Domain. Since then the A.A. logo and use of the name has now been copyrighted and we have no problem with that. But they took down in 3 days 1304 of my products, and hospital posters which took me 10 years to promote to the level they were and consistent income. Even after finding out after I had A.A. World Services in NY contact them, they refused to reinstate but 3 of the 1304 they removed. For 3 days my email was flooded with hundreds and hundreds of take down notices, each item receiving notice they removed. My husband ended up in the Urgent care with chest pains as although we called, we emailed we begged them to stop they ignored us.

Since then they have pretty much continued their quest to ruin us and have. There are some very suspicious things going on a this company. One of them is their referral stripping. At one time we made a decent amount of their affiliate program. However they stopped our bonus program claiming it was just that a bonus and subject to being removed at any time. And since then most of our referrals are stripped using whatever form they are, with emails, even all the way to check out. I can refer a item and within minutes to a day or two get a sale on it. The cookie is suppose to last 90 days or so, it changes so don't quote me, but it always for me anyway comes back hijacked as a 3rd party sale. Something wrong in my opinion with a company that has a affiliate program and is also affiliating their own products, seems like a conflict of interest which should be carefully audited by a outside source like the IRS to make sure they are not using software like stealware and getting these referrals legally, if they are allowed at all.

I am not alone. After again being banned the other day, I received over 20 emails from angry artists that have become like a family in 11 years many that posted and were deleted, many who also feel they are being targeted after years and years of loyalty and sales that made this company.

I think it would behove someone to really look into things at Zazzle. The average age of the employee's there is mid 20's and they seem to be running the show, with either the owners unaware, or not caring.

I have pondered sending all my posts of the last years to them, but we are talking thousands, and/or just the insulting ones to me when asking a question and mocking my memory and intelligence to other members. Also I have asked for proof of one post I did that warranted the multiple time I was banned from their forum which I use to promote now cannot and chat with other members.

This time they used the excuse I posted a email I received from them about this moderator stalking me. The email had 5 people in the CC line when I got the answer back, and nothing about it being private. In the forum I did not say who it was from. The reason I posted it is this. It told me that from now on the moderators have been instructed not to answer me, and want me to get any answers from the members (something in that order) not word for word, so I posted it as now I had no way to get help without the members, and sooner or later I would have to tell them when the moderators ignored me per their instructions. I replied back and said so I get punished because your moderator insulted me? I then was banned.

I am up in the air on what to do, . I still have my stores with them, but sales have been destroyed for personal reasons. Oh and let me also point out. Not one other store on Zazzle selling the same niche as me was targeted, until I insisted the ones breaking copyright laws either be removed or I would contact the owners of A.A. Copyright. I was given disparate treatment still am, and hope someone looks into this company as they have hurt so many of us.

Thank you for the venue to do this.

I was told I'd have a delivery by Tuesday, I just now got off the phone with customer service and they said they have no ETA as to when anything will be finished because they have switched production companies. How in the world is there no ETA? These are for my wedding, I'm on a time frame. I was given an ETA when I ordered and paid, it wasn't met, and when I called to get an ETA they weren't able to give me one at all. Literally zero information. I was never even told there was going to be a production issue, I never got any kind of email indicating that my order might be delayed. I cannot even describe how unacceptable this is.

I literally planned my entire save the date sweet around the color of our photos and pattern of the envelope. It might sound trivial, but I custom ordered for a reason (it's my wedding for goodness sake) and I find it completely unacceptable that no information is available to me about when or even IF my order might arrive. I'm absolutely shocked at the terrible service I have received thus far around the issue.