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Posted: Aug 13, 2017 by    

refusal to resolve ongoing technical issues

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Zazzle does not provide a stable working platform to designers as promised. Stores ‘disappear’; products ‘disappear’; created products do not display for public view – the list is endless. Zazzle ignores that it has major technical issues and refuses to correct same. When complaints are registered outside of the Zazzle Forum which is controlled by deletion, a Zazzle employee will post a ‘we will look into this’ comment and disappear permanently. There is no ‘look into’ factor – just ‘ignore it and it will go away’ practice. Empty ‘promises’ are continually made to correct technical issues on its working platform and designer requests for the correction of missing products and products that do not display for public view are ignored. This has been an on-going practice ever prominent since 2013 and has been allowed to escalate month after month – year after year to the point now that it has brought designer sales to its knees. This is an unacceptable and fraudulent business practice. Any company that makes money off of any and all of its customers, which includes designers that create products they sell, is logically required to provide a working platform and owns the duty of maintaining that platform on a consistent basis. All designers are required to accept Zazzle’s Terms Of Use that protect Zazzle from all the things they fear, but Zazzle offers absolutely no support to address and fix countless technical issues, other than to itself, ‘brick and mortar businesses’ and ‘six figure’ designers, all of which bring in millions of dollars in sales yearly. Main stream designer technical issue corrections are not even on a list of what must be done. This is an egregious violation of fair business practice and needs to be addressed. This is not ‘he said – she said’. Over 1, 000 screen prints and over 800 missing products say otherwise.

Correct all outstanding technical issues from February 9, 2017 to present date and moving forward. 6 months and 800+ products is an unacceptable wait time and it continues on a daily basis.
Complaint comments Comments (1) Complaint country United States Complaint category E-Shopping


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N  13th of Aug, 2017 by    0 Votes
Funny, in our house, a "zazzle" was that thing you wiped after you took a dump.

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