Zaxby's
reviews and complaints

On Oct 12 @ 1:35pm I arrived waiting in the Drive thru line. I saw that the line ahead of me was moving. Then it stopped. I was waiting for 12 minutes in same spot. Finally @ 1:47 I call the establishment asking if there is an issue inside. She asked me why I told her I was waiting in line. Then the phone hung up. (I totally am a patient person if there is communication stating they were busy. However that is not how a employee of yours handled the situation. Which at that point pissed me off!) The car in front of me was moving out of Drive thru and parked. I pulled up. They made me aware at the speaker that the computers are frozen. I asked if they were working inside she had said yes. I went to park and go inside. Soon as I do I am behind someone placing an order. All of a sudden your staff stops the Customer mid-sentence and states the computers are all frozen. They are unable to place an Order or place any transactions.

At that point I go to the front to one of your servers ask for the Managers name and contact information and let them know I have worked in Customer Service/ Hospitality for 15 years and that whoever answered the phone had no customer service and hung the phone up on me. She understood and wrote down the GM Name (Joe). As well as the first name of the Owner (Tom and his personal number). (I have worked on the side having to deal with Customers. However you always show people respect and the best customer service. ) I was not treated like that in any way from the person who answered that phone.

I would like to be contacted for this situation. I eat there several times a week. Since my place of employment is literally a minute away. I like eating there do to the freshness. I believe with unknown circumstances employees are to make customers aware of situation and ask for their patience . Communication is Very Important.

Oct 3 2017 at 7:26pm chk 4260
zaxby's is a great restaurant, however
I asked for my military discount druing purchasing at the drive-through. The original server that took my order over the intercom was not at the window.
Even though the order was complete I didn't get my discount. I called back and asked why. She said because I didn't verify my ID.
If I ask for a discount, it is the employee to verify, even though I had it in hand; she only took my Visa card out of my hand.

September 22, 2017, Visited Zaxby's 6707 Commonwealth Ave, Jax, FL 32254, Client 153, Jill C at 7:21 PM. After waiting in the drive thru line for over 20 minutes to place an order, upon arriving at the window the associate did not greet me at all. She handed my food thru the window and said "here you go", closed the window and came back to hand me my drink and closed the window again. Not once did she say "thank you", "have a great day", or anything. I could not believe it, so I waited for about 3 minutes until she realized I was still there . She then opened the window again and said nothing. I asked of her name and she said Jill and closed the window again. I left with the intention of calling the store and asking for the store manager to tell them my experience. When I arrived home, I called the store Jill answered; and, asked if I could speak to the store manager, said she was the manager. I explained how I waited in the line for over 20 minutes and how I felt her customer service was not good, She said "Oh I'm glad you told me". Even after explaining my experience and how I felt she did not apologize or say thank you; actually she became very arrogant and starting being sarcastic. I asked if there was anyone else I could speak with and she once again said she was the manager in charge. I said okay, I would contact corporate office, she said "that's fine, you want me to give you the number". My response was no, I would send them an email. She said "you go ahead" and hung up the phone. I have never experience such poor customer service, nor have I ever taken the time to contact a corporate corporation to complaint; and, to find out she is the store manger, that is truly unacceptable. After the experience with Jill, I truly did not enjoy my meal and was tempted to take it back to the restaurant.

If Jill is in fact the store manager, I strongly recommend she receives Customer Experience Training, demoted, or be removed from interacting with customers.

First their was no napkins along with my meal. Second I order a Coke with my food, and received a diet Coke. Third I order a 4 finger piece chicken plate. The chicken was not warm, but Cold! The fries were soft, and not fresh. The was very unsatisfying for the establishment that is representing in Kansas. The management's of store was bad. Parking was very dirty curbs, and flowrr beds.

Location- 8334 Ikea Blvd Charlotte NC 28262

Workers are absolutely very rude. Eye rolling when ordering and from another employee at the drink section while I was trying to get a lid for my drink. Employee sitting down to clean tables and remaining there even when there was a high volume of customers. One occasion two employees had a verbal disagreement about not wanting to run the register during the current lunch rush. Trash is always over flowing and the restaurant seems very dirty. I have been to quit a few zaxbys and this by far was the worst and an honest embarrassment. I have always had good experiences at every zaxbys with employees being very nice and helpful. Typically I would never leave a negative review but Ive been to this location 3 times and each visit is never better.

North Myrtle Beach, 3820 Highway 17 South.
I and my wife visited this N.M. Beach Zaxbys location on August 23, 2017. After approaching the cash register to place our order, a black female by the name of Terria was working the register. Ms. Terria then looked over at my wife and started shaking her head in disgust, possibly because my wife was of Indian ethnicity. Ms. Terria then called the black woman approximately 40-50 years old and told her to look. The 40-50 yr old woman preparing the food then looked up at my wife and began to shake from left to right and then said ok. I then ordered the grilled chicken meal for myself without honey mustard. I ordered a Caesar salad for my wife for dining in. The black woman preparing the food gave our order to another short brown complexion female to bring out to us as Terria stood in the back. I looked at the Ceasar salad and it was made for a rabbit. It had a few tiny pieces of chicken in the middle and a few croutons on the plate covered by a little more lettuce which was nothing for a 110lb woman to eat. I sat to at my table and checked my grilled chicken sandwich to make sure there was no honey mustard on it, but the sandwich was smeared with honey mustard. Me and my wife looked over at the register and noticed Terria and the short brown complexion black female kept watching us, laughing and at the same time whispering to each other. I began to wonder if my food was tampered with and was so dissatisfied with the service that I called the manager and talked with her about the rude black cashier named Tarria and the way the food was prepared. I then explained to the store manager that I possibly believe the black female employees tampered with my food by the way they kept watching us at the table giggling. The manager admitted that the cashier was rude and has a bad attitude, but stated that their employees would never tamper with a customer's food. The manager just made excuses for the employees at the North Myrtle Beach location. My advice to anyone visiting North Myrtle Beach is do not visit the Zaxby' s at 3820 Hwy 17 South. This company has the rudest ghetto, baby making employees I have ever seen and it's best to avoid this location and any other locations that hire trashy employees.

I stopped by Zaxbys location on Apalachee Parkway and went in the drive thru and the two young ladies named Kashayla and Mylesha who took and provided me with my order were so informative about the menu and she sounded like they were excited to be at work unlike other restaurants that I’ve visited before. The both of them were really helpful when it came to answering any questions I had about the menu & the different orders. I just want to thank the entire team for such a wonderful and joyous visit. Not only was the customer service EXCELLENT but MY ORDER WAS FRESH & MADE CORRECTLY! KEEP THIS UP GUYS! AWESOME JOB & GREAT SPEED OF SERVICE!

The customer service line is a joke. Was on hold for over 40 minutes and no answer. What does customer service mean t Zaxby's? Leaving people on hold. I listened to the same songs being played 4 to 5 times each.
This was Sunday, August 6th.
When are you bringing back the sensation salad? What makes this salad seasonal? Listen to you customers and bring back the salad. The salad is a hit, why don't you sell it.

Was at one of your stores, not my usual store that I go to, but anyway I love your Cobb Salad & especially the Texas toast, sometimes I order extra Texas Toast, but on August 8th 2017, when we arrived back home to eat our Salads the bread was old, hard and dry tasting you couldn't even chew it, so I was very disappointed, I called the store & talked with the manager, and all she said was thank you for letting me know, I thought something should have compensated for the Toast, so I'm passing this on to you. Thank you for your time on this. So I'm requesting a couple of coupons for another Cobb Salad for both my Husband & I.

8/9/2017 incident date, [protected] is my phone number. You currently have a deal for $5.99 for a Big Zax Snack Meal. I have always gotten my meal dipped in wimpy with no issues and no upcharge. Today when I asked for this I was told I could not get it under the $5.99 deal, that they would have to charge me full price for the meal and an additional .60 cent upcharge to dip it in wimpy. I asked well what is the full price and the lady told me $7.19 plus the .60 cent upcharge. I was so confused and disappointed to be honest. I opted to not purchase food and only get a drink since I thought his was absurd. I could understand the .60 cent on the 5.99 but to make me pay full price and an additional upcharge? Seriously? In addition last week I asked a co-worker to pick me up the same thing I asked for today and now that I go back and look at my bank account I see I was charged full price and an upcharge that day as well. If I would have known this, I would not have had her pick up food from there that day.

I received a coupon in the mail. The coupon had in writing that I could pick the meal I wanted. #45 Josh W stated I could only receive a sandwich. So I did not receive a meal. I received a partial sandwich because the bread was not place in the container or bag.

I was in the the day before with my neighbor and he received the wings and things meal not the partial sandwich I received.

What is being done to improve the service of the reading of the coupons.

This happened at 3820 North Roxboro Street Durham, NC 27704

I have sent several messages to you concerning this and nothing has been resolved, the manager offered me a fee meal which I do not consider much. So I expect to hear from you with an offer. Patsy litchford, 112 paradise drive hendersonville, tn. 37075 this is all if ever get from you, telling me not enough informatiom, how much do you need to know about a piece of your salad maker being found in my salad? I have not ask for much, just free meals (not just one) I have not heard from your store manager and he was real nice the day this happened except offering me another salad. Who would want another salad the same day and I really like your food.

I went to zaxbys in Starkville ms on Aug 6. I brought me and my kids zaxbys to go. I came home and I was eating my Cole slaw and I bit down on something hard. It was a hard piece of plastic. Messed up my whole meal I didn't want it no more. I called them and ask for manager she apologize! And offered me another plate. I just fell like more should be done. Zaxbys was my favorite restaurant. So disappointed.

As a worker at zaxbys I understand more than anyone of how bad the management is at zaxbys. Managers make sexually harassing comments towards employees, touch employees on there back, yell and throw things when they are angry, and one manager has a history with minors that is especially gross. Being an employee my assistant manager said I was taking food out of his kids mouth by doing our regular preclosing. Both managers at zaxbys are bullies and that's the reason every single good employee that is hired, leaves as soon as possible. Not to mention that it takes forever to get a raise.

I ordered my fingers dunked in sweet chili sauce when I got them they were not dunked so I went back up and asked that they be dunked. A server named "Dreamer" was quite anoyed and said I couldn't get them dunked when I asked why she said we don't do that but I have gotten them dunked at all the other locations I've ben to. So i said well can I change my order to one that can be dunked and she replied the cashier didn't charge you for them to be dunked and I said well I asked for them to be. She said so you want them dunked and I said yes please and then she gave them to the kitchen to be dunked finally. When she went back up to the cash register to continued ringing up other customers she made a hand gesture of a gun pointing at her head and shooting as in reference to what had just occurred with my order. I was very upset I just wanted my order to be right and was very polite even when the worker was disrespectful to me.

We ordered three orders of fries. We paid 7$ for them. When they gave us the order, not only was the amount small but it seems like they literally threw 10 fries in each box. When we asked for some sauce, they seemed to have an attitude about it. When I order a regular combo, there's an abundance of fries so I do not know why we were shorthanded today. My children were still hungry after eating and so was I. I'm highly disappointed and if I lived closer I'd go back.

Went in. Cashier was very rude and was rushing me and my husband. So i went to go sit down and all of the tables were dirty. When i got my salad there were finger prints on my plate i told my husband i didn't want it. Then a big crawled ome and theu were on the side. I packed our food up and said lets go. My husband decide to take the salad backand get a refund. He was notinh into his chicken and it tasted funny, he called the mamager and. Talked to him. While we were tjere we could hear the employees in the back they were loud and cursing. The zaxby im talking about is the one on riverside in Gainesville Georgia. They need immediate help. I am telling everyone k ow not to go thete.

Went thru drice thru ordered food
When receiving receipt realized it was not correct ask the lady at the window she said it will be right and handed me my food. I pulled up since there was a long line. Well like my thinking it was wrong so i had to go inside. Which the reason i was using the drive thru was for convenience it is difficult getting out my car since i am on iv fluids and having to take my son in and out.. well we go inside and my son falls in a puddle of water when i mentioned this to the boy at the register he says thea the ice maxhine is leaking... up no crap the floor was covered about a inch.. not only was my son soaking wet thank god he wasnt hurt or i didnt fall and pull out my iv. No one cared to say sorry or anything the whole time and i had to actually wait about 5 minutes for my correct food

Hi we order frequently to go from the Zaxby’s in Crestview FL, 32536. Everything is real good except for the fried spicy mushrooms. They always are dripping the grease they were cooked in. I do mean dripping allot of grease. I have eaten fried foods from many places all my life, I am 63 years old. However, I have never experienced the amount of grease that drips off of the fried spicy mushrooms. I have went as far as placing napkins in both sides of the container they are provided in and shake them up. The napkins are drenched in no time. Then before eating each one I gently squeeze between 2 napkins and the grease pours out and soaks those napkins. Anyway I think you get the picture. Have one of your representatives place an order to go for your fried spicy mushrooms and you will see that I have not truly covered the gross amount of grease that drains out of them. Other vendors fried food don’t come anywhere close to dripping that much grease from there food. . I know this can be fixed, maybe they aren’t cooking hot enough, maybe the type of grease could be changed, maybe they could do a couple of things like drain immediately after frying at a hot enough temperature. In either case I’m sure this problem could be fixed if they wanted to. Please try an order you will find it is worse than what I have described. Please encourage a fix for this problem. As I mentioned the other non-fried food is great.

Zaxbys in lavonia ga has employees in the kitchen making the food without gloves on. I have returned my order twice at this location because of this. I come here twice a month for work and they usually have gloves on but there is always at least one that does not where gloves and it is very nasty. I eat at many different zaxbys and this is the only location I've noticed where they don't all wear gloves when handling the food. Is it not a rule for all of your employees handling food to wear gloves? I will not eat at this location again because of this and service is very slow too. Two times in a row I have waited almost 45 min for my order.