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1.2 402 Reviews

Zaxby's Complaints Summary

22 Resolved
368 Unresolved
Our verdict: If considering services from Zaxby's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Zaxby's reviews & complaints 402

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B
10:42 pm EDT

Zaxby's manager/ attitude

I heard a manager tell an employee she was going to decapitate him if he did something else wrong again. This seemed scary to me as I have never heard a person in authority say this. The employee was only 16 years of age so this must have been fearful for him. Coming from his manager. The managers name was Erin. This was at zaxbys off of coming high way.

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1:20 pm EDT
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Zaxby's my food and clothing

I came to the Zaxby's on 2298 S. Irby st Florence, sc 29505, I ORDERED MY FOOD GOT My drinking cup, went to make my drink the drink machine went and shot all over my new shirt my bread on the nibblers wasn't even done. I called into the branch to let them know what was going on, all they can do is replace my meal. but the bad thing about that is for one im at work and can't leave, so i have to go all day without food. secondly i work in the front office at my job, so the way i look is a must. and now my shirt looks like i been cut or something, my shirt looks like bleeding from the red drink i attempted to get out the machine. yes they fixed the machine, but me a several of my co-works had to wait 20 min on the machine before we were able to get drink. I think this problem could've be resolved if the employers where doing their jobs. before you get the lunch crowd you should make sure the drink machine is fun and ready to go. most people like me don't have long brakes, so this is a set back for some of us.
THANKS
ASHLEY GOINS
[protected] CELL
[protected] EX 1044 WORK

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3:26 pm EDT
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Zaxby's you salads

Less chicken less salad more $...11.00 for a salad? I used to be able to share my salad with my friend at work. Its getting to the point where I don't even want to purchase a salad... They are too expensive! You cant feed a family with the prices you charge... I used to love your establishment it has gone downhill by far... Cold wings, overpriced salads, where is the chicken? Better yet where is the customer service? I can go to zacadoo's and get a huge salad with much more extras for 7.00 and that is where I started to go. Very upsetting... You act as if your serving organic chicken when you are not...

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B
3:33 am EDT

Zaxby's unethical work expectation

keeping minors till 2.3.4 in the morning witch is around 5 hrs after the store closed to clean the kitchen.not letting them use there phone to check in with parents, not answering the store phone when parents call to check on there kids, im hopping this is not the practice of zaxbys and just a failure of manger in charge.sounds like to me you need a night porter of an adult age and maybe not the minors you are trying to get it done with.what happens when school starts, I sat there at the store with another parent till 2 in the morning when the kids were finally done coming out to the cars (3 of them)not one manager checked to make sure no one got mugged.now im writing this letter and its 3:40 am my child {17} is still not home, havent talked to her sense 12:00 am.not sure this job is for my child or any bodys child.i hope this is not the message you are trying to send.i will be putting this on social media to see the response of the public and/or the parents.i hope you get it fixed fast.

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10:16 pm EDT

Zaxby's in time to have my order taken.

05/22/2018 arrived at ten minutes till 10.00 pm.there was a white charger ahead of me their order was taken at drive thru. I pulled up to place my order and the order menu board was still light up. I waited there and no one took my order after three minutes of waiting I pulled up in line and waited till car ahead of me left. I then let the person at window know how long I waited to place my order and how while we my girlfriend called inside from her cell phone and the person she talked to was not listening to her because the manager, makesha, told her to just hang up the phone. She went on to tell me they were closed. I explained to her that if the lights had been off and it was exactly 10.00pm.iwould have understood but like I said it was as if they were waiting for 10.00 pm and were intentionally trying not to take my order. The manager was rude and not caring about the customer being satisfied at all.ZAXBY'S is one of my favorite restaurants and this experience has left me upset! we left as I said upset. I would love a free meal on ZAXBY'S as a form of resolution. if corporate would like to reach me my email address is [protected]@yahoo.com

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10:05 pm EDT

Zaxby's poor customer service

My wife and I visited the Zaxby's located at 2035 N. 109th St Kansas City, Kansas 66109 this evening and were very disappointed in the customer service there. To be fair I have visited this location which is close to my home several times since they opened and was always impressed with the service, food and politeness of the staff. But this evening was just the opposite of what we have experienced in the past.
When we walked in there were very few customers seated and only two cars in the drive thru when we entered the restaurant. We entered this establishment at around 9 p.m. this evening May, 8th, 2018.
No one was at the counter to take order. One woman, a young plump black woman who looked at us repeatedly and never notified anyone that there were customers up front was filling orders at the drive thru window.
There was a young black man who seemed to be a cook that looked up front several times and saw us standing there waiting to place an order and he never summoned anyone to the front counter either.
After several minutes two young men walked in and after a couple of minutes asked us if anyone had taken our order and how long had we been waiting?
After what seemed like around 5 minutes had passed I leaned over the counter and asked in a loud voice, "Is there anyone to take our order up front here?"
After a minute an older white woman wearing her hair up and chewing gum with her mouth open finally came to the front counter with a disgusted look on her face as if I had interrupted her break and asked if she could take our order?
Already disappointed with the service I told her, ' No thanks, I'll take our business elsewhere', and left.
If interested you can check your surveillance cameras to verify my complaint. As I said, my wife and I entered at about 9 p.m. and I am wearing beige shorts, sandals and a blue t-shirt and beige baseball cap.
I'm not sure why we experienced such a drastic change in service at this location this evening. Maybe it was because of the staff or poor management, I don't know. What I do know is is that I won't be visiting this Zaxby's again anytime soon and I'll be telling my coworkers, friends and family members to spend their hard earned money some where's else.

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8:36 pm EDT

Zaxby's servicing the ice and drink machines

Arrived at Zaxby's, 4385 Rangeline Rd, Mobile AL, 36619, at 2:02 pm, on May 8, 2018. We ordered two 4 finger meal plates. When we went to get our drinks, there was no ice in any machine and no Minute Maid products (sparkling water or lemonade.) The lack of servicing these machines is what made us stop patronizing this location last year. Our mistake for visiting.

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B
10:01 am EDT

Zaxby's service from the manager was awful.

One of the managers was rude and very disrespectful. I was trying to give the cashier my orders and the manager that was working the front yesterday was being very rude. The cashier's were trying to take orders and take care of the customers while the manager kept yelling at them. I let that manager know I was trying to order my food. Managers are there to help there employees, not just tell them what to do.

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4:45 pm EDT

Zaxby's unethical behavior

Today I came into Zaxbys to order The Night shift was very rude they did my order wrong and when I talked with the manager Mrs. Jan she was very loud and defiant with me when I just wanted the order redid the way I wanted it. Never again will I go to that Zaxbys on Morrow Road. I wish it was someone I can talk to because it's more to it they can't even talk to they employees the right way a person made one mistake and they was talking to the employee any type of way and that's not right at all.

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12:00 am EDT

Zaxby's unethical behavior/ lack of management services

My family and I went to the Zaxby's restaurant in Thomson, Ga for dine in and it was a horrible experience I heard the cooks scream for help several times there was at least 3 managers there I assume they were managers cause of the difference in uniform there was one manager up front white lady who was doing her best to help out up front and back there was a young lady in the back who was doing her best to get the orders filled and out I heard her scream for help several times and there was two young men on the other side yelling orders and for help while one manager sat out in the lobby and the other outside on her phone I have never seen nothing like that but I must say the cooks did an excellent job preparing and fulfilling the orders especially the young lady in back who was preparing the food and young man who had his hair braided but overall I think the managers should be properly trained especially the one that was sitting in the lobby on her phone

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8:39 pm EDT

Zaxby's employee conduct (assuming the manager)

A white middle aged lady, I'm assuming the manager, was very rude to me while I was in the drive-through. I was waiting for some more napkins when she busted through the drive-through doors and in a rude tone told me to move my car because I was messing up her drive-through times. That is no way to speak to a customer. It doesn't take much to be the kind of people. All she had to do was say, "Hi sir, if there's nothing more we can do for you could you please move from the drive-through window because it messes up my drive-through times. And I'd really appreciate if you help me out." Is that so hard? I think not.

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6:07 pm EDT
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Zaxby's customer service

The manager, Megan S., at the Zaxby's here in Ogden, UT was horrible. We felt attacked when we asked for 1 zaxby's sauce per meal. We eat here all the time. We order 2 meals and get 2 zaxby's sauces, not ever a problem. Except for today, she immediately became angry and combative when we asked when we didn't get them with our meal. She pointed at the sign that stated any extra sauce is an extra cost. But ours wasn't extra she said we were allotted one per meal. So, here we are arguing back and forth about a .25 cent sauce. Zero customer service. She was literally yelling across the restaurant. Zero professionalism. I work across the street at a local business and refer customers here all the time. I will not be doing that anymore. I will tell them to avoid Zaxby's because of their lack of customer service and I myself, will never be back here again. With at least 10 other places to eat within walking distance of my work, I will not support a business who's manager is allowed to act this way. I see countless reviews of her acting this way on google, I don't know why she still continues to treat customers this way.

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5:32 am EDT

Zaxby's there is a thief in the house!

ON 03/21/2018 I went into Zaxbys at 21 McFarland Blvd Northport Alabama with my son! We ordered two (2) snack plates and Two (2) ice teas! I didn't look at my Ticket and keep it because I have always trusted the people there and eat there regularly! I was trying to Balance my bank account With my statement from the bank and run across that I was charged $101, 17 for this small meal and it wasn't charged to my account in that store but at the on at 1096 McFarland Blvd in Northport Alabama! I have never been in that store Ever! I am Not demanding my money back because I did not keep my receipt! How ever I am upset enough that I was thinking about making this public on all the Media networks! Maybe you should start giving Lie detector test to all your Employees Starting with the Managers, If they are stealing from your Customers, just what are they stealing from the Company? A very upset Loyal customer
Michael K. Crawford
2343 Oak Village
Akron, Alabama. [protected]
Cell phone [protected] you can text me and tell me who is calling so I will answer the phone when and if you call!

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10:13 am EDT

Zaxby's employee

I'm a concerned parent and citizen. I want to start about a female who works at this location name Rachel not sure of her last name but she is a Assistant Manager. Myself and many others have witnessed her talking sexual to the Juvenile boys here and being very ugly with other employees she doesn't like or who ever will not flirt with her. Some employees have came forward about it to the owner Janet Farris who just ignores it with no consequences to her because she needs her due to being out of compliance. Janet does not have enough Managers like she is suppose to, so she keeps her with a smack on the hand and because this Assistant knows this she keeps on doing it. This is a huge lawsuit for Zaxbys in Winchester as well as Zaxbys Cooperate. This behavior should not be tolerated any where let alone swept under the table. Some of the kids come forward and others will not because they fear losing thier job. Many good employees are leaving and more are talking about leaving. This person abuses her authority in a bad manner. This problem should be addressed immediately for the sake of the employees and Zaxby's.

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1:23 pm EDT

Zaxby's employee

Came threw drive thru got to window had none of my food so I decided to go in and take care of the problem. Asked for a manager but all that was available was an asst manager her name was Alicia was letting her know that I didn't get what I ordered she asked am I sure really of course I'm sure what I want to eat and my receipt showed what I asked for. She took my food to the back and I can hear her saying remarks about my wife and Not thinking I can hear through a big opening in the wall. Came back up with the food rolled her eyes and we left. Wasn't even mad about not getting the right food having to go in to get it right but the fact that you have someone working there that is so miserable and rude. She wasn't happy looking anyway before she was even told about us being there. Hopefully she won't be there when I come back.

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11:57 pm EDT

Zaxby's service

I ordered salad at 4:39 pm on April 5 2018 at 209 Marshall RD Jacksonville AR. My ticket number was 73. I sat down and waited for my food. 25 mins passed by, I saw a lady and her kids that ordered behind me and was getting ready to get her food. I was thinking why would she got the food before me. Her number was 78. I went to ask the girl at the register she said they might over look my ticket number. by the time i got the food it was 30 mins. i was not happy to get the food it was a little salty. I was thinking 30mins at the fast food to get food this is unheard. sorry guys. I would going to get food with another company. i can't wait 30 mins for a bowl of salad.

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Update by Somnang1
Apr 05, 2018 11:59 pm EDT

I ordered salad at 4:39 pm on April 5 2018 at 209 Marshall RD Jacksonville AR. My ticket number was 73. I sat down and waited for my food. 25 mins passed by, I saw a lady and her kids that ordered behind me and was getting ready to get her food. I was thinking why would she got the food before me. Her number was 78. I went to ask the girl at the register she said they might over look my ticket number. by the time i got the food it was 30 mins. i was not happy to get the food it was a little salty. I was thinking 30mins at the fast food to get food this is unheard. sorry guys. I would going to get food with another company. i can't wait 30 mins for a bowl of salad. i don't have 30 mins to wait for a bowl of salad.

Update by Somnang1
Apr 05, 2018 11:58 pm EDT

i don't have 30 mins to wait for a bowl of salad.

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10:53 pm EDT
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Zaxby's cobb salad/mild wings & fries and sprite

On APRIL 4 @9:30 I called in a takeout order. The order was for a Cobb Salad with Ranch, Order of fried mushrooms, and mild chicken wings with fries. Order came to $21.06 and I did not get anything I ordered. I made the Guy aware of it and he told me to get back in line and he would reimburse me but the line was full and it was getting Late and the Lobby was closed.

A customer should not be treated so cold blooded. I should be granted an order of fried mushrooms and a Cobb Zalad.

Herman Peeler
[protected]
Prior Food Service Manager

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11:49 am EDT

Zaxby's food and drink

I have found hair in my food and drink twice now. This is disgusting and the employees should all have to wear hair nets. It's completely unacceptable that I have to throw out a meal I paid for because your employees hair falls out. Twice in the past month is crazy and they have been extremely rude when I go through the drive thru. This needs to be fixed!

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3:20 pm EDT

Zaxby's drink

I went thru the drive thru after school with my grandson and the kids working we're hanging out telling jokes, laughing and I believe they put a pin hole in my grandson's drink so that it leaked all over him and the car. We did not find this funny and I do know that it might have been an accident but it did not seem so with all the carrying on at the store

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WhatIsItNow85
, US
Mar 13, 2018 4:35 pm EDT

Oh calm down, I'm sure no one intentionally spilled a drink all over your crappy little grandson.

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2:26 pm EDT
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Zaxby's food had hair in it not once but twice

I went to Zaxbys at 7:00pm at 479 Davie Crockett Parkway Morristown TN 37814 I ordered my food set down and went to the counter got my food and was getting ready to start eating and I seen a hair. I didn't even get to eat one bite of the sandwich or fries. I get up take it to the counter they inform me they would make a new one. So I went and sat down thinking they would bring it out to me instead I had to walk back to the counter and get it. As I am walking to sit down there was a beard hair stuck on my cheese. I didn't sit down by this time I was heated. I told the employee from where I was standing there was another hair in my food I lost my appetite so I wanted a refund. It took them about 5 or 10 min to even let me know they was making another sandwich for me. I informed manager I wanted a refund I don't want anymore food. Well I sit and waited the manager Luis R done his refund and looked at me and held up the money. I had my husband with me who u also paid for and instead of saying here is a refund for the entire order he refunded one sandwich and had no empathy to say he was sorry here is a meal on us nothing I had to leave hungry and without eating with my husband since he was going out of town I didn't get to do anything but complain. I never seen this place so rude and not caring. I will never visit with Zaxbys again.

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Zaxby's Customer Reviews Overview

Zaxby's is a popular fast-food chain that specializes in chicken dishes. The restaurant has received numerous positive reviews from customers who praise the quality of the food, the friendly service, and the overall dining experience.

Many customers have raved about the delicious chicken wings, tenders, and sandwiches that are served at Zaxby's. The food is often described as being fresh, flavorful, and cooked to perfection. Customers also appreciate the variety of sauces and seasonings that are available to customize their meals.

In addition to the food, customers have also praised the friendly and attentive service at Zaxby's. Many reviewers have noted that the staff is welcoming, helpful, and efficient, making for a pleasant dining experience.

Overall, Zaxby's has received high marks from customers who appreciate the quality of the food and the excellent service. Whether you're in the mood for a quick bite or a full meal, Zaxby's is a great choice for delicious chicken dishes.

Zaxby's In-depth Review

Overall Rating: Zaxby's is a top-notch fast-food restaurant that consistently delivers delicious food and excellent service. With its wide range of menu options, clean and inviting ambiance, and commitment to customer satisfaction, Zaxby's is a standout choice for a satisfying meal.

Menu Variety and Quality: Zaxby's offers a diverse menu that caters to all taste preferences. From their signature chicken fingers and wings to their mouthwatering salads and sandwiches, there is something for everyone. The quality of the ingredients is evident in every bite, with fresh and flavorful options that never disappoint.

Pricing and Value for Money: While Zaxby's may be slightly pricier than other fast-food chains, the quality and portion sizes justify the cost. The generous servings and high-quality ingredients make it worth every penny, ensuring that customers get great value for their money.

Customer Service: Zaxby's excels in customer service, with friendly and attentive staff who go above and beyond to ensure a pleasant dining experience. From taking orders with a smile to promptly addressing any concerns, the staff at Zaxby's consistently provide exceptional service.

Cleanliness and Ambiance: Zaxby's maintains a clean and inviting atmosphere, with well-maintained dining areas and restrooms. The restaurant's modern and vibrant decor adds to the overall ambiance, creating a comfortable and enjoyable dining environment.

Speed of Service: Zaxby's prides itself on its quick and efficient service. Whether dining in or using the drive-thru, customers can expect their orders to be prepared and delivered in a timely manner, ensuring a fast and convenient dining experience.

Online Ordering and Delivery Options: Zaxby's offers convenient online ordering through their website, allowing customers to easily customize their meals and schedule pick-up or delivery. The user-friendly interface and efficient delivery service make ordering from Zaxby's a breeze.

Loyalty Program and Special Offers: Zaxby's rewards its loyal customers through its Zax Fanz Club loyalty program. Members can enjoy exclusive offers, discounts, and even freebies, making it a worthwhile program for frequent visitors. Additionally, Zaxby's regularly introduces special limited-time offers, keeping customers excited and coming back for more.

Dietary Accommodations: Zaxby's understands the importance of catering to various dietary needs. They offer a range of options for those with specific dietary requirements, including gluten-free and vegetarian choices. The menu clearly indicates allergen information, ensuring that customers can make informed choices.

Location and Accessibility: Zaxby's has conveniently located restaurants in various locations, making it easily accessible to customers. The restaurants are typically situated in areas with ample parking, ensuring a hassle-free dining experience.

Social Responsibility and Sustainability Efforts: Zaxby's is committed to social responsibility and sustainability. They actively participate in community initiatives and support local charities. Additionally, Zaxby's takes steps to minimize its environmental impact, implementing eco-friendly practices and using sustainable packaging.

Innovation and Technology Integration: Zaxby's embraces innovation and technology, continually enhancing the customer experience. They have integrated digital ordering systems, allowing for seamless transactions and reducing wait times. Zaxby's also utilizes social media platforms to engage with customers and keep them informed about new offerings and promotions.

Brand Reputation and Trustworthiness: Zaxby's has built a strong reputation for its commitment to quality and customer satisfaction. With years of experience and a loyal customer base, Zaxby's is a trusted brand that consistently delivers on its promises.

Competitor Comparison: When compared to its competitors, Zaxby's stands out for its superior menu variety, quality ingredients, and exceptional customer service. While it may be slightly pricier, the overall dining experience and value for money make Zaxby's a clear winner.

Recommendations and Conclusion: For those seeking a delicious and satisfying fast-food experience, Zaxby's is a must-try. With its diverse menu, high-quality ingredients, and excellent customer service, Zaxby's consistently delivers a memorable dining experience. Whether dining in, ordering online, or utilizing their loyalty program, Zaxby's ensures that every customer leaves satisfied.

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Contact Zaxby's customer service

Phone numbers

+1 (706) 754-1122 +1 (866) 892-9297 More phone numbers

Website

www.zaxbys.com

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