Zaxby's
reviews and complaints

Was at one of your stores, not my usual store that I go to, but anyway I love your Cobb Salad & especially the Texas toast, sometimes I order extra Texas Toast, but on August 8th 2017, when we arrived back home to eat our Salads the bread was old, hard and dry tasting you couldn't even chew it, so I was very disappointed, I called the store & talked with the manager, and all she said was thank you for letting me know, I thought something should have compensated for the Toast, so I'm passing this on to you. Thank you for your time on this. So I'm requesting a couple of coupons for another Cobb Salad for both my Husband & I.

8/9/2017 incident date, [protected] is my phone number. You currently have a deal for $5.99 for a Big Zax Snack Meal. I have always gotten my meal dipped in wimpy with no issues and no upcharge. Today when I asked for this I was told I could not get it under the $5.99 deal, that they would have to charge me full price for the meal and an additional .60 cent upcharge to dip it in wimpy. I asked well what is the full price and the lady told me $7.19 plus the .60 cent upcharge. I was so confused and disappointed to be honest. I opted to not purchase food and only get a drink since I thought his was absurd. I could understand the .60 cent on the 5.99 but to make me pay full price and an additional upcharge? Seriously? In addition last week I asked a co-worker to pick me up the same thing I asked for today and now that I go back and look at my bank account I see I was charged full price and an upcharge that day as well. If I would have known this, I would not have had her pick up food from there that day.

I received a coupon in the mail. The coupon had in writing that I could pick the meal I wanted. #45 Josh W stated I could only receive a sandwich. So I did not receive a meal. I received a partial sandwich because the bread was not place in the container or bag.

I was in the the day before with my neighbor and he received the wings and things meal not the partial sandwich I received.

What is being done to improve the service of the reading of the coupons.

This happened at 3820 North Roxboro Street Durham, NC 27704

I have sent several messages to you concerning this and nothing has been resolved, the manager offered me a fee meal which I do not consider much. So I expect to hear from you with an offer. Patsy litchford, 112 paradise drive hendersonville, tn. 37075 this is all if ever get from you, telling me not enough informatiom, how much do you need to know about a piece of your salad maker being found in my salad? I have not ask for much, just free meals (not just one) I have not heard from your store manager and he was real nice the day this happened except offering me another salad. Who would want another salad the same day and I really like your food.

I went to zaxbys in Starkville ms on Aug 6. I brought me and my kids zaxbys to go. I came home and I was eating my Cole slaw and I bit down on something hard. It was a hard piece of plastic. Messed up my whole meal I didn't want it no more. I called them and ask for manager she apologize! And offered me another plate. I just fell like more should be done. Zaxbys was my favorite restaurant. So disappointed.

As a worker at zaxbys I understand more than anyone of how bad the management is at zaxbys. Managers make sexually harassing comments towards employees, touch employees on there back, yell and throw things when they are angry, and one manager has a history with minors that is especially gross. Being an employee my assistant manager said I was taking food out of his kids mouth by doing our regular preclosing. Both managers at zaxbys are bullies and that's the reason every single good employee that is hired, leaves as soon as possible. Not to mention that it takes forever to get a raise.

I ordered my fingers dunked in sweet chili sauce when I got them they were not dunked so I went back up and asked that they be dunked. A server named "Dreamer" was quite anoyed and said I couldn't get them dunked when I asked why she said we don't do that but I have gotten them dunked at all the other locations I've ben to. So i said well can I change my order to one that can be dunked and she replied the cashier didn't charge you for them to be dunked and I said well I asked for them to be. She said so you want them dunked and I said yes please and then she gave them to the kitchen to be dunked finally. When she went back up to the cash register to continued ringing up other customers she made a hand gesture of a gun pointing at her head and shooting as in reference to what had just occurred with my order. I was very upset I just wanted my order to be right and was very polite even when the worker was disrespectful to me.

We ordered three orders of fries. We paid 7$ for them. When they gave us the order, not only was the amount small but it seems like they literally threw 10 fries in each box. When we asked for some sauce, they seemed to have an attitude about it. When I order a regular combo, there's an abundance of fries so I do not know why we were shorthanded today. My children were still hungry after eating and so was I. I'm highly disappointed and if I lived closer I'd go back.

Went in. Cashier was very rude and was rushing me and my husband. So i went to go sit down and all of the tables were dirty. When i got my salad there were finger prints on my plate i told my husband i didn't want it. Then a big crawled ome and theu were on the side. I packed our food up and said lets go. My husband decide to take the salad backand get a refund. He was notinh into his chicken and it tasted funny, he called the mamager and. Talked to him. While we were tjere we could hear the employees in the back they were loud and cursing. The zaxby im talking about is the one on riverside in Gainesville Georgia. They need immediate help. I am telling everyone k ow not to go thete.

Went thru drice thru ordered food
When receiving receipt realized it was not correct ask the lady at the window she said it will be right and handed me my food. I pulled up since there was a long line. Well like my thinking it was wrong so i had to go inside. Which the reason i was using the drive thru was for convenience it is difficult getting out my car since i am on iv fluids and having to take my son in and out.. well we go inside and my son falls in a puddle of water when i mentioned this to the boy at the register he says thea the ice maxhine is leaking... up no crap the floor was covered about a inch.. not only was my son soaking wet thank god he wasnt hurt or i didnt fall and pull out my iv. No one cared to say sorry or anything the whole time and i had to actually wait about 5 minutes for my correct food

Hi we order frequently to go from the Zaxby’s in Crestview FL, 32536. Everything is real good except for the fried spicy mushrooms. They always are dripping the grease they were cooked in. I do mean dripping allot of grease. I have eaten fried foods from many places all my life, I am 63 years old. However, I have never experienced the amount of grease that drips off of the fried spicy mushrooms. I have went as far as placing napkins in both sides of the container they are provided in and shake them up. The napkins are drenched in no time. Then before eating each one I gently squeeze between 2 napkins and the grease pours out and soaks those napkins. Anyway I think you get the picture. Have one of your representatives place an order to go for your fried spicy mushrooms and you will see that I have not truly covered the gross amount of grease that drains out of them. Other vendors fried food don’t come anywhere close to dripping that much grease from there food. . I know this can be fixed, maybe they aren’t cooking hot enough, maybe the type of grease could be changed, maybe they could do a couple of things like drain immediately after frying at a hot enough temperature. In either case I’m sure this problem could be fixed if they wanted to. Please try an order you will find it is worse than what I have described. Please encourage a fix for this problem. As I mentioned the other non-fried food is great.

Zaxbys in lavonia ga has employees in the kitchen making the food without gloves on. I have returned my order twice at this location because of this. I come here twice a month for work and they usually have gloves on but there is always at least one that does not where gloves and it is very nasty. I eat at many different zaxbys and this is the only location I've noticed where they don't all wear gloves when handling the food. Is it not a rule for all of your employees handling food to wear gloves? I will not eat at this location again because of this and service is very slow too. Two times in a row I have waited almost 45 min for my order.

I purchased a meal today of chicken fingers and fries. I've never had a problem until today. My fries were covered in blue cheese which I am highly allergic to. I had a major reaction and my mouth and throats swelled nearly closed. I've never had to check my food there bc I've always just gotten the food how I order it but I can say now that I will not eat at another zaxbys again. My reaction was a close call to not being able to breathe. I almost had to be rushed to a hospital. I can't trust that this won't happen again.

On june 9 I went to Zaxbys on Heckle Blvd in Rock Hill SC.I had to wait over 15 minutes on chicken wings. When I got home the chicken wings were tough and had blood in them. I contacted Kendell manager that same day and took pics of bleeding raw chicken.I was told by Kendell that she would only replace the 15 wings not meals. Then when I went to that Zaxbys June 14 I was told that she would replace my food but not my drinks. I thought the drinks came with the meal. This clearly is not good business practices.

**Concerned employee, who has had enough of the disrespectful treatment we endure here******

The manager Pamela Moore at the 3830 East North Street location in Greenville SC berated a 16 year old employee to tears, the young lady went home and apparently discussed her treatment that day with her parents, whom in turn returned to the restaurant to see if they could reason with Pamela Moore our manager. Only to meet her yelling, and chastising other employees in front of a restaurant filled with patrons per her usual. The mother thought it best to approach Pamela Moore alone, however due to Pam's loud speaking everyone could easily hear the conversation. I watched as they had what appeared to begin as a reasonable conversation, however it abruptly went wrong when Pamela explained to the woman "You do not work here, I do not have to discuss this with you". the woman replied "I understand that but this is her first job and I'm only trying to support her and figure out what she is even doing wrong"... (this is not an exaggeration)Pamela Moore responded to her with "Quite frankly, your daughter just irritates me"... I couldn't believe what I'd just heard. The young lady later called to ask when she was next scheduled to work; she was told by a male employee that "Pam took you off the schedule and gave me your shifts"; I heard Pam telling (who I assumed was the young lady) "Your mama told me you weren't coming back", the young lady must've said that this was not true and she still desired her job, and Pam said "I'm not arguing with you, talk to your mama"...this is just one example of how Pamela routinely mistreats us, and will often tell us we are easily replaceable. Some of us rely on this job as a means to support ourselves, but it's really unfair that we have to work in such a hostile environment.

If anyone in corporate receives this, you should check into our store; and the treatment of your employees; our manager is really abusive.

On June 1st my wife and I went to zaxbys by our house at 4661 Bauer farm dr. Lawrence Kansas 66049, [protected]. Chk#3146 time 7:25PM. We had gotten a 10 Fingers and 1 Cole slaw to go. The young lady ask us what flavor sauce we'd like, the sign above her head stated that we would receive spicy ranch for free, I said I would like to have that. Then she said we don't have any, so after a brief bit of silence and her just staring out in space we had to raise our voice and ask for the honey mustard, fine. When I received the order I checked, no sauce, so I had to go back inside and ask again for the sauce. That's when she tossed them at me! Not slide them to me, listen you have a great product but the chicken fingers were dry 6 pieces out of 10. I didn't catch the girls name either of them. But the ticket has the name of Hunter R, and the number 17 on it. I'm having a hard time deciding whether or not I'll go back. This was the 2nd time we went in and we're rudely treated by Miss Blonde, my wife thinks her Daddy must own the place. We pay good monew for good food. I'd like to be treated with respect from these teenagers. Please look into this.
Thank-you Thomas Parisi
Lawrence Kansas.

I went to have lunch at the location off of Ponce in Atlanta GA as soon as I walked in the store I almost feel to the floor there was a wet floor sign out the Zaxby rugs in front of the soda machine was soaked. The floor was sticky and the entire store looked as if it had not be cleaned all day. I ordered my food because I was on lunch and had not time to go to another place. I ordered a four piece chicken finger plate and I only had 3 chicken fingers on my plate. I got a coke out of the soda fountain which taste horrible. The counter was sticky when I was paying the cashier

go there at least 3 days a week Bc it's a nice friendly place and the food is great. I happen to eat In .as I was getting out of my car I seen two employees male female all over each other outside of a white jeep. I thought it was not very professional to be in uniform and on the property doing those things. The male had a hat on and the girl blonde hair I think.

9:30 at zaxby in Anniston, Al. I was served very soggy fries that looked very old and I also had very horrible customer service which I have never experienced before. I don't believe that was right to receive all this when I spent my hard earn money on fresh food I deserve... And we also had to wait several minutes and watching people laugh in the front and talk trash and a manager name Bre Dixon who didn't take the problem seriously

On Friday May 12 around 12:17. Placed order through zaxby app for a 5pc chicken fingers and a separate order for a 42oz sweet tea. I was traveling through town at this point and time. Co-worker picked up order on my behalf and also order for her as well. Co worker received all of her but i did not receive my drink. Called store spoke to GM named Roxanne. She was very rude and belittled me on the phone and also stated that i did not place order. Once gave store number and order number she went and found order but stated that drink was given after she told me she did not see order and advise me she would not give me refund. She told me that i would have to bring in a printed email. Advise i could not do this cause did i didn't have printer nor did i live in town. After asking for a refund several times and being told no. I asked for the district manager number. Roxanne stated that she did not have one. GM hangs phone up on me after telling me she would not refund money for drink. I love zaxbys but after this horrible experice i will not be going to another one.duebto horrible customer service provided by your GM.