Zavvi
reviews and complaints

Bought a product from them that didn't reach me even a month after ordering. They claimed that it was because of a bad address on my part, due to the fact that my phone number was somehow inserted in the address details. Which is an incredibly stupid excuse given the fact that I gave them the country, the city and the postal code (+ the other details of the address that were correct). No tracking information was given and no contact information for the delivery service was given. Even though they were supposed and even though the whole issue could've been resolved if the product had the tracking service as it was required. I've exchanged e-mails for 2 weeks without receiving any useful/helpful info at all. They kept bringing up the "Terms and Agreement" card, where they cannot take liability if the customer inserts a bad address. Even though any employee who is not brain dead should be able to tell a phone number from the details of an address just by looking at said number. Worst experience I've had with buying products online.
Do NOT buy from Zavvi. Ever.

I placed an order for 4 packs of 2 x Levis Underwear (£39.96) on the 25/02/2018 (order no: [protected]).
Order was marked as dispatched on 26/02 and on the 28/02 I received an email stating that there was a problem with fulfilling part of the order.
I received 1 of the packs of underwear and have been in communication since with Customer Services requesting updates.

01/03 - I received a response stating the order was out of stock
"This is on special order for you with our supplier but at this time they are unable to give me a date for when they will have it back in stock."
On the same day I responded by asking to cancel the remainder of the order and was told they would look into it.
"I am very sorry you have not received this order yet. I have now requested these items be cancelled for you. If successful you will receive confirmation of this via email shortly. "

I never received the confirmation.

24/03 - I requested an update and got the following response.
"I've not been able to cancel this as it has already entered the dispatch process. I'm sorry about this and I understand how disappointing this must be."

I don't understand how if the supplier can't confirm a delivery date for an out of stock why I can't cancel. I'm not prepared to sit and wait forever.

Kind Regards,
Tarlochan Bains

Order no [protected]
Karen jones
11 Valley Road, Crewe, CW2 8JZ

I ordered a jawbone activity tracker 3 weeks before Christmas.
The item wouldn't work properly so I contacted zavvi to ask to return it, I originally paid through PayPal, the return postage was £3.90 which they agreed to pay back. I have received the refund for the item but I am still waiting for the postage, I have emailed them loads and they just keep telling me that this has now been sorted please wait 3-5 days. They have been saying this since 29th December.
The last email I had said it was refunded.
Getting really fed up now, can't even ring to sort it out.

I placed a order for a DVD 15th Dec expect ing to have it by 25th Dec as it is a present for someone, but I have only received an email today to sat it has been dispatched and should receive 25th/27th Dec which i don't think is respectable as if I knew this from the start I would of ordered from somewhere else that I knew I would receive within 10days as I feel this isn't acceptable.

I have ordered an Xbox with games. I should have received the item a few days ago but instead I only received the games and no console. I have had nothing to say there will be further deliveries or that this was package 1 of 2. I'm worried as this is my child's christmas present .
Paula woods
37 bellpit close Worsley m287xh
[protected]
Please contact me asap

Too bad I trusted them. They never keep their promises so you feel cheated.
They said that my order will be delivered within a couple of weeks, which was fine. But it was a lie.
The delivery of my small simple order took 6 weeks. I called them numerous times, wanted to know what happened, they only said that everything is ok and the order is surely on its way. You know, information like this didn't make me feel better.
Customer support is something you have to work on as well. Teach them, hire them a couch. Or just close your business and let other companies take your place.

My issue is as old as this world. Or as the story of online shopping.
The items I ordered were out of stock, even though I believe they were at the moment of ordering.
So knowing this they just canceled my order without my permission. Very nice.
I thought that if the situation like this occurs, the first thing they should do is ask me whether I agree to cancel or not. Maybe I will want to wait until the items are in stock again and you are able to resend them.
But no. You just do your job without interacting with clients.
Shame on you.
Zavvi team, look into the matter and think of it. I hope it was useful.

I wanted to cancel my order but these guys from Zavvi did not let me! Every time I contacted them they said that it was impossible to cancel after the order was placed! Are you kidding me? It is clearly said on their website that one can cancel his order within 14 days and I wanted to cancel mine 4 days after I placed it!
These guys are ridiculous! No matter how hard I've tried they did not want to listen! These people are scammers!

This company is a scam. I made an order for 2 items back in December. First, their rep contacted me and said that one item was not in stock, so the order was split. I never received anything and it is now February! The customer service is useless, they never response to emails. In total, I've sent over 25 messages just trying to get someone to speak to. I'm extremely disappointed, because those items were supposed to be Christmas presents. Better stay away from Zavvi! Save your hard earned money!

I bought 2 T-shirts and game from the website www.zavvi.com. My payment was prompt, and I received the confirmation email, but after 2 weeks my order was still in process. I sent two emails to the seller and asked if they could cancel my order or provide it quicker, but the seller simply ignored me. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

Bad sellers, should not be in business and customer service is non existent, stay away and shop around. you will find it very hard to find a good review about this seller and they trade under another name with the hope of disguising their bad service, remember HUT LTD AND ZAVVI ARE SAME COMPANY if you don't want to lose money, stay away.

Sussex Police’s economic crime unit and trading standards officials are investigating Zavvi Direct Ltd., which owns and manages the website zavvidirect.co.uk, and charge it of being a scam. The Brighton based firm was offering the latest Nintendo Wii fitness game online. Law enforcement officials believe the company may have scammed hundreds of people across the country by not delivering the game and by pocketing their money collected as payment.
Investigating officials believe the website might have netted tens of thousands of pounds. It started selling Wii when the game started picking up sales and soon emerged as a hot-selling item in the market. It offered the game for £69.99 and within no time had orders by the hundreds. Customers who bought into the offer, however, initially received an email explaining that due overwhelming demand the firm was short of stock of the game. Their sets would be sent in four or five days, it promised.
When there was still no sign of their sets, customers went inquiring at the website and were greeted with the following message:
Zavvi Entertainment Ltd has no involvement with this website. Due to copyright laws we have had to remove this website.
Zavvi Entertainment Ltd, a popular chain of retail stores, had received calls from the website’s customers anxious about the fate of their orders. They had purchased the game from zavvidirect thinking it was affiliated to the famous retail chain. Zavvi Entertainment Ltd initiated legal proceedings against Zavvi Direct Ltd, and also arranged for their dubious website to be shut down.