SUBMIT A COMPLAINT / zara online order not delivered

Miami, FL, United States Review updated:

I placed an order on 9/15. Order shows as out for delivery on 9/17 at 3:59 pm delivered in front of door at 4:00 pm but I never received it. Called zara and I was told that they had to start an investigation which will take up to 4 business days. First of all, the C.S REP made me feel like I was lying. Then, I took it upon me to call the shipping company and it took me 10 minutes to find out they had lost the package, whydo they need 4 business days? Given the fact that I'm going to be out of town I a few days I called zara to let them know and see if they can helped me. Once again had to deal with not so friendly people. They still investigating! šŸ˜”

Sep 26, 2017
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  • Ja
      Sep 28, 2017

    Same thing happened to me, my items showed delivered but I never received anything and this people have the nerves to tell me that they can't do anything about it. Meaning my money will just go wasted like that. A money I work so hard for. Clearly, something is wrong with their carrier. I won't let this go like that. I'll have to get my money back or get my items. Disgusting people

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