SUBMIT A COMPLAINT / slim fit jeans [protected]

Harrisburg, NC, United States
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My son purchased these distressed jeans online. Prior to wearing, I washed the jeans in warm water and tumble dried. All 4 patches fell out, apparently they were glued in (And poorly done at that). When we contacted zara, the reviewed the case twice and both times determined that I was at fault, apparently the jeans were supposed to be hung up to dry. They're jeans for heaven's sake, not silk shirts!! Zara refuses to refund or accept a return. Absolutely no excuse for this sort of poor quality for $50. Customer service was useless in resolving the situation. Will encourage my son and his friends not to purchase from this site or store again.

Jan 18, 2017

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