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Today I was at the Zara in downtown Vancouver. I am familiar with many of their ### sales ladies, today was no exception.
I was trying on pants in the kids department because being petite, those are the only pants at Zara that are the right length for me. I say, "excuse me" to a sales lady, she eyes me haughtily so I clarify, "I have a Question". This medium height, brown straight hair pulled back in a ponytail, striking red lipstick- witch raises her eyebrows as if it is causing her pain to acknowledge me. "How much does Zara's denim stretch?"
"I don't know because I don't buy stuff from the kids section".
The other times I've shopped at Zara on Robson, the short large-nosed and dyed hair Persian girl that always works at the fitting rooms on the first floor has consistently without fail been one mighty ###. "Make sure you bring everything back on hangers". She says this while looking like she wants to rip your head off and tear it into shreds.
Most of the other sales people at Zara on Robson (DT Vancouver) look pretty murderous. My apologies to all these poor girls for being so sad and miserable. If all you are shooting for is a dead-end job, then do something you actually enjoy.
The complaint has been investigated and resolved to the customer’s satisfaction.
Let me start by saying I am huge fan of ZARA since it opened its store next to Bloomies (the old Fiorucci site) sometime ago. To day, I was disappointed. I purchase a blouse that was supposed to be Large. I tired one in large but the fit was fine but the front seam was undone so I picked another large (the big tag said large) on 9/30. I was going to wear the blouse today cut the side tag and the blouse did not fit. The neck tag said it was a small. I went to get another one and a nice person named Frank told me to hold on to it for month he thought they would be getting it in again. I was about to leave and saw another blouse and was going to exchange for this one. I had my receipt and was told that they could not because the inner tags were taken off and they needed it. I looked at the refund sign and there is no mention of this anywhere. I have the receipt and flatly told I could not do it and that any one can easily cut that big tag. I am not just anyone. I am a customer service person too and surprised at the assumption that all clients are sneaky cheats. So I asked for the store manager, it turned out to be her I was talking too... This disappointed me even further knowing that this person was your manager.
Now took those much-needed tickets in nice little plastic zip lock back to the store tonight. Imagine my surprise, further humiliated when the sales person at register went over to the rack where the blouses that were left stood, took one from the rack and check these inner tags – I took that to mean that again someone would cheat the store of credible tags that say ZARA on them, button attached matched the blouse. Needless to say, I asked for refund – no exchange, no new blouse, but full refund to my account. I will think twice and look else for clothing before walking into the ZARA PR store. In other words unless I have to. Sounds like someone need to train these folks on how to be a “Fred”. With the exception of Frank the sales rep who welcomed me into the store and got me to look at other items, the was no “Fred Factor” at ZARA today.
Thank you and have great evening.
ART