Zara / order not delivered

London, England, Greater London, United Kingdom Review updated:
Contact information:

I placed an Online order on 26th Dec 2014 and expecting the delivery within 3 to 5 working days but didn't receive my parcel or delivery until now.
Raised an customer complaint on 6th Jan that didn't receive parcel or delivery yet. Customer service representative updated that will raise a ticket to investigate and check with carriers to see where the parcel was delivered.
Called on 10th Jan - Customer service representative sent me the receipt signature to confirm but couldn't recognise and said will investigate further with ground staff who delivered the actual parcel and call back on 13th Jan.
I was expecting a call back on 13th Jan but didn't receive any call back until 20th instead I called customer services to find out whats happening with my order. Still there is no response from ground staff but will request management to look for refund because there is no stock available of your item. Refund might take upto 48hrs and apologised.

Jan 20, 2015
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  • Mr
      4th of Feb, 2015

    They have a very poor customer service

    0 Votes

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