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Zara / faulty products shoes

1 roma, Italy

Dear sir / madame,
I am you long years very frequent customer and im in love with your products.
Im so sorry to write you this but last year I have buy a shoes in bordo shiny color and after few weeks it came one part off, which I fix by my self as I thought is out of refund policy time and anyway I didnt kept my cc payment anymore, but I may have that in my bank account slip.
Anyway I was still happy with the shoes until they start to seems to get very fast ruin on the top part they start to crack. If is necessary I will send you photo documentation of the shoes.
I was given recommendation from shoe shops that this product is faulty and should be reported to shop or producer. Please ill wait for your reply and some explanation, as I said ill send you if is need also photo documentation.
Thank you and hope to resolve this issue soon,
Kind regards
Katerina

Ka
Nov 23, 2016

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