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Zara / do not order here

1 New York, NY, United States
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I bought something from zara store, but when I arrived home I realized that purchased items was damaged. I went back to the store and wanted to return it. I thought there will be no problems, because zara salesperson said that it is possible to return the items if it is damaged or defective. When I arrived I was told that I could not return the item to the store. The girl on the counter told that it had to be returned to the on-line sales as they where two different companies. I said I had been instructed to return the item and receive an exchange in store. She said that they are too busy and don't have time for my problems. Very rude and unprofessional.

Jan 21, 2016

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