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1.3 496 Reviews

Zara.com Complaints Summary

42 Resolved
454 Unresolved
Our verdict: If considering services from Zara.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Zara.com reviews & complaints 496

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Newest Zara.com reviews & complaints

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11:08 am EDT
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Zara.com discrimination

I had gone to zara in montreal on may 9th at 3pm.I had gone to ask a chinese sales lady a question and she completely ignored me.I asked her if she could help me and she put her head down and act as if she didnt see me.So I asked another lady at cash if anyone was available to help me and she told me to see the chinese girl, so i told her the problem and she did nothing.The funny thing is she had notting to do but fold clothes.I called up the store one hour later and asked a young man for the name of manager and he told me they were not aloud to give that info out.so i told him the problem but he didnt care.I said i make 2000 a week and he replied it has nothing to do with the amount of money i have.bottom line i was discriminated against.

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john smith 99
trol, GB
Apr 24, 2015 10:16 am EDT

wow you stupid woman

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2:13 pm EDT
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Zara.com rudeness and racism

I wish to complain about the poor service I got this evening; at about 7:00pm French time; at Zara No 40 Champs Elysées. I was nagged and virtually insulted out of the shop because the smallish dark-haired Asian cashier asked if I had a code for my visa card and I responded that as she could see I was inserting the card into the machine and ready to enter my code. She just started talking about stolen cards. First, I'm a diplomat by the nature of my job. Therefore, I am highly offended. Two, I could have been her mum. I sincerely hope that you'll take immediate action to avoid this girl shouting at other people the same way. I can tell you that when the head of the section was informed, she did nothing but tried to cover up for the girl.

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Mramzy
, EG
Feb 04, 2015 12:04 pm EST
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They have a very poor customer service and they sale a defect cloth

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6:48 am EST
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Zara.com consistently the worst customer service

I never go out of my way to complain about customer service, however Zara's customer service is so POOR, I feel obliged to do so. Two days ago I bought a pair of shorts for my niece. I took them home and they were too small for her. I wanted to go back and buy more things at Zara so I decided to see if I could exchange them. I asked one of the clerks if I could exchange them for another size and she simply said 'no, sorry' and walked away. Then I asked for a manager and she came along, I explain the situation and she asked me if I 'read the receipt', I said 'yes, I know it's a final sale but I'd just like another size'. She huffed, explained how 'difficult' it is for them to do this, she would make ONE exception for me but I had to promise this was my last time. ? When I went to check out the manager wasn't around. I asked for someone to get her and they said they were too busy.
This isn't the first time I've had terrible customer service at Zara. No one is there to help you, they all work as if they have the worst, most difficult job in the world and I'm done. This last visit topped it for me, but I'll be sure to share my experience and I will not shop there again.

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elsebo
London, GB
Feb 06, 2013 5:20 pm EST

miserable customer service ... POOr clothes quality ! very bed experience in Whiteleys Shopping Centre - Manager Tony has no communication and solving problem skills...

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SKOR
Toronto, CA
Jan 17, 2013 9:57 am EST
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"Final Sale" means no refunds/no exchange. It sounds like they made an exception to the policy in your case, which I would describe as excellent customer service.

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3:03 pm EST
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Zara.com impossible to return gift

My son received an expensive pair of pants from Zara as a Christmas gift. I have spent hours trying to return them with no success. This included 1) visiting a store with pants, original tags, and return mail form. I was told that the original invoice was required, even though this was a gift. 2) Calling customer service to see if I could get the invoice. I was told to call a different number after about 10 minutes on hold. 3) Called the other customer service number. Was on hold 10 minutes before being disconnected. 4) Called back and got through. Was told that the store should have taken the pants back, and could have called to get the information themselves. They couldn't give me the invoice as I did not purchase the time. 5) Contacted the gift giver to get the invoice just in case. Finally got it and went back to the store. 6) Was told that they would not accept the return. They need a special code that is not on the tags, mail return label, or original invoice.

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Zara Compaint
, CA
Dec 31, 2013 2:25 pm EST

Zara is a terrible company with terrible customer service. Any company that doesn't put their customers first will suffer an early demise. I won't ever shop there again because of a similar refusal to refund / exchange scenario. Zara will get what's coming to them. It's how business works.

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Carol Horton
, HR
Jan 06, 2013 3:17 pm EST

Worst part is I won't see my son in those pants ever he will probably outgrow them. He is in foster care and they said that I am unfit to have my sons. I have two boys ages 8 and 9. My 8 year old son his pants are okay but not my nine year old. I won't be allowed to see him for another six months when it is his tenth birthday. My sister bought him pair of pants which I won't see him in. I am only allowed to see my sons for a few days during Christmas and their birthdays and I have to call to tell what we did have no freedom. You can tell how upset this made me.

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7:38 am EST
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Zara.com poor telephone customer service

I had a faulty product bought for a Christmas present and was trying to exchange it. The Oxford Street branches were very helpful however the same cannot be said for the Covent Garden branch or the Westfield White City branch.

The phone was never answered in Westfield and I tried over two days. The phone either rang out or was engaged.

In the Covent Garden branch the man who answered the phone was very rude and refused to help unless I had the reference number of the item to hand. No other store refused to help and always did their utmost to take my full description of the product and its price point..

I am enormously disappointed as this falls well below the standards I would expect from a brand like Zara.

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ML2
, US
Jun 07, 2015 2:02 pm EDT
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i purchased a blouse oniine that shrunk at least 3 sizes after washing it per instructions. Called within 30 days.Talked to a "manager" they would not refund the $ I paid for this full price blouse. I have never experienced anything like it. This was the most unreasonable company I ever worked with.

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3:40 pm EST
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Zara.com miserable customer service

I ordered clothes to be sent to as a gift to a friend to be delivered within 3 to 5 days in order for this it to get to him in time for sinterklaas. First of all Zara refused to use a gift receipt and said they could only include a full receipt in the package.

Furthermore, 12 days after it was shipped, it still hasn't reached my friend and after numerous calls to Zara, they continue to tell us they don't know where it is. They've misplaced the package. They have not apologized or made any amends. Needless to say, I will never purchase anything from that place and will endure everyone I know knows how disgraceful and disgusting their customer service is.

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Patty cake.
Fort Saskatchewan, CA
Jan 29, 2014 12:59 pm EST
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I am so discussed with Zara. I would hope people would stop shopping there. I think zaras policy is to train their staff to be rude. The more rude the better. O my goodness. It is one if the nastest stores. I will not step foot in any Zara again. Even the managers are nasty rude. I would think the company would be worried about this. They do not cater to the shopper. I refuse to be treated like a second class citizen. You act like your store and you people are above anyone else. Well you are NOT. Remember that. I am discussed.

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11:02 pm EST
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Zara.com poor quality clothing

Bought pants for my 6 year old son in April. Pants were mislabeled and when we got them home, they were way too big. I decided to keep them and hope they'd fit int he fall. When Fall came and we tried them on, the snap fell apart into a few pieces. The jeans will not close. The store will not help. The corporate office doesn't respond. The company should stand by the quality of their garments. This is an unworn item and I had the receipt. They had no interest in helping. I paid $29.90 for these jeans. I was only hoping to switch them for another pair. So far, they have not been responsive so I had to put the charge in dispute with my credit card company. I just want to warn others that the company doesn't seem all that interested in quality customer service (at least in my experience).

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carriebenavides
Houston, US
Dec 06, 2012 9:13 am EST

I'm really confused about these reviews. Any store has the right to refuse to sell anything to anyone. I know that it may seem unfair, but again, a store has the right to refuse service. As for the pricing, the money goes to charity! When you purchase from goodwill, your money, for the most part, goes to a good cause. All systems are flawed ' there are rude employees in every industry. If you think $10 for a purse is too expensive, head to the local mall & see what else you may find. I know we are all trying to save a buck, but it goes to CHARITY! I do not work at Goodwill, but I am a frequent shopper there & have found amazing deals & have never had any issues as described here. I feel good knowing that my money is potentially going to help those in need.

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carriebenavides
Houston, US
Dec 05, 2012 11:40 pm EST

Why sign anything without reading it?

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2:37 pm EST
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Zara.com bad customer service

I am from another province and I was visiting Toronto, I purchased a blazer & shirt for my husband at Zara's in the Fairview Mall, when I returned home I discovered the items were to small and I called the store about returning them for a larger size. The manager gave me the email address for customer service, I emailed all the information, never got any reply, I emailed again the second time, no response. I called the store where I made the purchase, talked to the manager again, she said she would call customer service and call me back shortly, after two days of no response, I called her and Alicia said she would call them now as she had not done this yet, she called me back and informed me the only way an exchange can be done is if I physically go to the store and make the exchange. This is terrible customer service and a rotten company to purchase product from.

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1:25 pm EST
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Zara.com a manager karen

I ways returning a pair of boots to zara dundrum
The original cashier scanned the incorrect barcode. Which happened to be the next size down, so barcode read 41 at the end instead of 40 and the gentleman had to call a manager.
The girl Karen approached and said I don't understand have you returned them before? I said no, and explained that the cashier had obviously scanned the wrong code-same boots etc and the other 10odd numbers exactly the same. She then told me to "Chill" and that I had an attitude problem. I have never been so embarrassed in my entire life. Even if your customer has a bad attitude you should NEVER say it to them. Having worked in retail for nearing 10 years I PRIDE myself on my service standards and also my team.

This way below ### of the earth standard.

When i repeatd what she had just said to me back to her she said "Yes I did, you came in here with an attitude." I said I waynted to get out of the store as quickly as possible and she added "I've no problem with that."
She added "You need to chill out". I replied she needed to check her language protocol and how she speaks to people. She approached me again and repeat her sayings-showing once again her own aggression.

I wouldn't be surprised if this girl were about to curse at me. I feel attacked by how she approached this whole situation. I have NEVER received such aggression.
The staff were horrified and staring at her.
When I asked te gentleman for this girls name-although I knew it she stormed back over a 3rd time and said "DONT GIVE HER ANYTHING" . The gentleman behind the till ways very kind and politely smiled embarrassed at what he had just witnessed.
He thanked me and I left. He also ways the only cashier in any zara that has ever used the word "Hello" when I approached the till, which I appreciate.

This woman should not be allowed work on a shop floor if she cannot deal with customers-if a digit incorrectly input on a receipt makes her aggressive, I pity zaras staff having to deal with Karen on a daily basis. For a manager to re-approach me THREE TIMES AGGRESSIVELY without waynting her to is beyond everything a manager should be. Managerial positions are meant to control, accommodate and support, she did none of these and completely humiliated me. I will never go near that store again. And she will be hearing my name mentioned to her, I assure you that.

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9:59 am EST
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Zara.com collection service

I bought a coat from Zaras webiste. Unfortunately it was the wrong size so I requested to return it. As the nearest Zara store to my home is a 70 mile round trip I decided to arrange for a courier to come and pick my parcel up.

I scheduled this to happen and no courier came to pick up my parcel. I then contacted Zara ([protected]@zara.com) and they sent me a reply advising me to reschedule. So I done exactly this, I resheduled for a week this time to give them plenty of time to schedule me in. Again, no courier showed up. So I sent another email to Zara, this time I expressed my anger and dissapointment.

Zara did not seem to care about this, and just sent me another email advising me to reschedule. This process had taken 28 days, so I had two days to get my item taken back to store. I decided to actually to take half a day of work, and drive to my nearest store to return my item. I expressed this to Zara and again they did not seem to care.

I think the way I was treated wa unfair and this will affect me buying from their store in the future. I do not understand how their couriers can just not turn up.

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Poeter Joen
nwcastle, US
Apr 26, 2014 7:20 am EDT

Definitely same situation here...ZARA really don't care about return policy ...
will really no gona shop on zara, bye

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3:57 am EST
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Zara.com coat

I purchased a coat from Zara not long ago and feathers keep falling out of it. I'm not particularly happy and feel that its 70 pounds wasted. I'm being bullied at school as they now call me 'spring chicken'. Basically, never buy a coat from Zara. Every step I take, another feather flies out.

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Ieva
, SI
Mar 06, 2013 5:11 pm EST

the same happen to me with a coat purchased from Zara this february. I was wearing it less than one month and it seems that I wore it for two years? The shoes as well...the hells of both shoes fell off less than in one month. I just threw my money away. I like their designs but the quality of the clothes is very bad and in comparison its overpriced.

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2:32 pm EDT
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Zara.com customer service

i've shopped in Zara for years now and always thought the client service was shocking. The Bond Street London Branch in particular.
I just think that if you have 20 people queing why have one person at the till that not only serves but also deals with refunds and exchanges and then 10 sales assistants floating about the store? some things are just common sense and this is at the Zaras around the country. A lot of arogance by some of the staff also

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valerie hartley
Rotherham, GB
Apr 07, 2014 11:42 am EDT

As a regular Zara customer I am used to waiting in long queues while a single assistant juggles sales and returns. However: on a recent visit to Zara in Benidorm their service hit an all time low. There was no queue at the cash desk but the assistant refused to serve me because she was attaching security tags to items rather than serving customers. When I mentioned this, she directed me to the cash desk in the men's section. I duly walked across the shop only to find this desk unattended and on asking a passing assistant to help me I was asked to wait and then she walked off and did not return. I returned to the first desk to find the assistant serving local Spanish customers, at this I asked to speak to a manager. The manager asked me what the problem was in perfect English, but when I complained she suddenly could not understand me and said no one else working in the store spoke English.

Eventually I made it to the front of the queue, only to be refused purchase on my debit card because I did not have my passport. Do Spanish tourist have to present their passports in Zara stores in the UK? I also asked for a complaint form which is advertised at the sales desk in several languages, only to be told that they did not have any. Not only the worst customer service ever but discrimination to boot. i will not be shopping there again.

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6:07 pm EDT
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Zara.com staff in zara

i bought a pants in zara in whiteleys 2days after that i wanted to refund it even i didn't use the pants just that time i tried in the store, after 2days even they have policy to refund in 30 days (as the manager in whiteleys branch told me) he didn't accept the pants he name is HAMAD i don't know zara they don't sell any thing thats why they don't accept their policy and they are so rude? without any damage he just told me you have used the pants.
I think sara getting worse specially with this kind of staffs which are they don't know how to talk to customer i never buy anything from Zara even if i find the best thing ...

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VChristina
London, GB
Oct 11, 2012 2:34 pm EDT

totally agree

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5:21 am EDT
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Zara.com - poor quality

The clothes are of poor quality, melts in your washing machine and leave a picture as proof. The treatment in shops is bad and it shows the bad atmosphere among its workers. I searched the internet and there is a website that speaks this company, things we know. ( www.inditex-grupo.blogspot.com.es )

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10:14 pm EDT
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Zara.com awful customer service

I went to Zara, in Boston, to return two pair of jeans because they shrank too much after I washed them. Although I had the receipt and the tags, the sales associate did not help me with my return. After 20min of arguing, the sales associate agreed to call the manager. I had a bad experience with the sales associate, but the store manager (kelly) was even worse. First, she said that it was my fault because the jeans shrank. Second, she raised her voice to tell me that if I had a problem I can call corporate. Lastly, she told me in different words to f*** off, and never come back.

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Update by Sebastian7gc
Jun 21, 2012 6:50 pm EDT

Inditex,

I already sent a complaint through e-mail to corporate, and I haven't gotten any answer or acknowledgment back.

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7:43 am EDT
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Zara.com rude employee

I tried a jacket in an extra small a fex weeks ago, went back today to buy it but no xs were on display. I asked an employee to find an xs downstairs. When she came back up she told me not to make up lies and send her to check for noting! Awful customer service!

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DSgamby
Thunder Bay, CA
Oct 10, 2012 4:18 am EDT
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If the OP did use the Spell Check. It wouldn't have helped. Fex did not give few as an option whether the OP used the site's spellchecker or Firefox's spell checker.

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DSgamby
Thunder Bay, CA
Oct 09, 2012 4:02 am EDT
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What if the OP did try and find a French speaking site to complain on and couldn't find one or if the OP complained on that site as well and also complained on the most popular complaining site.

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DSgamby
Thunder Bay, CA
Oct 08, 2012 12:48 pm EDT
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Tasha: The OP is probably French and many of them make spelling and grammar errors in English. This happens at a hockey video game forum for all non English people. The same would happen to you if the universal language was another language then English.

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kim tony
, US
Oct 08, 2012 12:34 pm EDT

Zara manager so rude they treat there employ like slave i hate that store i will never walked again .

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2:28 pm EDT
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Zara.com changing policy

I have problem with zara shop in torium avm / istanbul / turkey. Today I visit there and I wanted to change a product because of the quality problem. The shop manager made everything difficult and insult me like I don't have any right to not be pleased with its products. I am regular zara customer, it is the first time happened to me, I got shocked and dissapointed. They took my blazer jacket and they told me they will send it for test and they will call me on sunday. I am waiting for them, I don't want my money back, I just want to get another blazer jacket, the more expensive one. Money is not the issue, the service quality and feedback is important. The quality was not expected so I want to buy expensive one. Is there anything wrong? Because I can not see anything wrong. Please help me out about this issue. Contact with zara turkey istanbul - torium avm

Best regards,

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Zara.com costumer service

I was returning the clothe I bought yesterday to Zara at Southgate mall in Edmonton, Alberta because my friends said the color was not good for me and i think it was a little showy. Plus it was a little small for me. I just had worn the clothe for about one hour. However, the staff (should be the only blonde one among the staffs who were working this afternoon) told me there were some crease on it and I cannot return it. Though I just had worn it for a short time I understand that if the clothe is worn I cannot return it. But I really do not know whether it is because I wore it that caused the crease or the crease was there when I first bought it. But it is not the point. When I walked out of the store I realize they took the tag on the clothe. However I am a keen tag collector. I kept all the tags from the clothes I bought. I know it sounds crazy but I do like all the designs of different brands therefore keeping the tags became my habit. It was the first time I bought clothes from ZARA so I was really sad that the tag was missing. Then I returned to the store and asked the staffs about the tag. I was pretty sure they took it. However, the blonde told me they cannot do anything for me and her attitude was really really bad. I told her it should be one of the staffs that took the tag and she even did not try to look for it for me but refuse to offer me any help. Then she told me it may be in the dumpster. I told her that Id like to find it in the dumpster myself. Then I did find the tag there and I was the staffs that dumped it. I understand that though, because the tag was really a small thing and they may dumped it. However, the blonde started to call the manager of that store and said there is a warning that a lady insisted to find the tag of that clothe but we cannot return the clothe for her even if she had the tag. I didnot know what shes saying that time. Then when I told my friend she told me that if I wanna return the clothe the tag should be along with it. Because I never returned clothes before so I actually did not know about it. However, I am very angry that she was not just doubting me that I tried so hard to find the tag was because I wanna return the clothe, but also she was making that phone call in my face as if she was warning me about not to return it whatsoever. I do think it is very very impolite to making this kind of phone call in my face about the thing I did not do. Plus her attitude was really really bad and made me so sad. I think as ZARA is such a big company. it should pay a lot of attention to its customer service. However, this lady really makes me frustrated about their customer service. And though it was just my first time buying stuffs in ZARA, I do not wanna buy anything from ZARA in the future.

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Tom.Cervino
, TJ
Nov 02, 2012 9:52 am EDT

I have had terrible customer service at a Zara here in the UK. I wanted to return/exchange an item that I had (shouldn't have) bought from Zara. Because I work 7 days a week I was unable to return the item within the 30 day refund period. Completely ignoring and brushing aside my extenuating circumstances, they point-blank refused to return the items or for that matter an exchange.

The staff (especially the store manager and the menswear manager) (Rebecca) became very defensive and dismissive, abrupt and otherwise unwilling to engage in a conversation. Despite myself being a regular customer, there was no flexibility or empathy on their part or any attempt to resolve the issue by showing goodwill.

They stated that the primary reason for not allowing me to exchange or return the items was that they had changed seasons and thus they would be unable to re-sell the items. Previously the staff were more than happy to help and assist me when SELLING things to me - but apparently customer service and their friendly attitudes go completely out of the window as soon as they are not able to make money from you i.e. you are returning something.

Welcome to Zara Clothing. They are happy to take your money but if you ever have a problem or an issue, expect terrible customer service. Expect them to be defensive and dismissive, abrupt and otherwise unwilling to engage in a conversation. Expect a LACK of flexibility or empathy on their part or any attempt to resolve the issue by showing goodwill. But of-course, they will be more then happy to sell you some more things and take your money!

They have now lost yet another customer and future revenue all for their desire to save £9 (by not returning the item) due to their greed and their rigid and inflexible customer service. Very clever business strategy!

I will be shpping elsewhere from now on. there are plenty of alternatives: H & M, FCUK, GAP, Levi's, John Lewis, Debenhams, Next, BANK etc. Explore the options!

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Zara.com damaged product

Bought a shoe which got damaged after one wear. i took it to Zara store they kept it for 2 weeks to repair and repaired it so badly .On requesting for new piece store manager asked me to use the same knowingly that it is getting broken right infont of his eyes . very very very bad service and quality ...

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Disgruntled1234
, CA
Apr 11, 2013 8:08 pm EDT

I purchased a pair of leggings from Zara about three weeks ago. After one wear, they developed a hole, so I promptly returned them to Zara, where they said they could not give me a refund because I'd worn them -- despite the receipt showing my having bought them 2 days before. I took the gift card they gave me in exchange and came back about a week later to find something else -- the one thing I liked was a blouse that they only had one of in my size. This one blouse had makeup on it -- the store clerk offered to use a wipe to try to get the makeup off, but that's the best she could do. By this time totally annoyed, I ordered the blouse online, which arrived today. Though the TAG was the correct size, the BLOUSE ITSELF was actually a size larger -- not my size.

Such a massive headache for such cheap, badly made clothing. I've learned my lesson= you get what you pay for (and sometimes not even that).

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12:09 am EST
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Zara.com damaged goods bad customer servise

I had a really bad experience at the Zara store at the Topanga Mall in Canoga Park 91303. I purchased a dress in September to wear for a wedding in October. When I tried on the dress at the store it fit me perfectly and I was saving it for the wedding event so I did not try it on again until a week before the event. When I put the dress on and tried to pull the zipper up, the zipper head gave way and the I could not close the zip back up. This was just the second time I was trying on this dress. I took it back to the store and the sales associate refused to take it back. I asked to speak to a manager who was equally rude and refused to take it back on the grounds that I was bringing it back past 30 days. I was not asking for my money back, just an exchange for something else because I was stuck with a dress that was clearly faulty or damaged and couldnt wear it. I was shocked at how the manager treated us at the store and determined to take my complaint to corporate. I was even more shocked to find this company does not even have a phone number or person to reach to speak about the complaint. You have to email them through their INDITEX website and even though I sent several emails I am yet to recieve a response. Just terrible. I used to love shopping at Zara but I cannot even bare to look at their store now.

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Bea Faire
Burlington, CA
Jan 19, 2013 9:49 am EST

I just had a terrible experience at the ZARA at the Mapleview Mall in Burlington Ontario when I took back a shirt my husband received for Christmas. It was too big. I was one day past the 30 days, but an exchange would have been fine with us. The sales person looked immediately apologetic and said the exchange would only be worth the price of the item that was now half off. I had the receipt and said that this was a bad policy. We should at least get an exchange worth the price paid (31 days ago). He called the manager over who roboticly handed us a pamphlet with an email address to send a complaint to. To this my husband left the store in anger. I stayed behind in order to buy a dress for my daughter with the measly remainder. When I brought it to the counter they told me I had to either match the price exactly or above. To this I got even madder as I wasn't giving ZARA another cent. The manager had to be called over again. When I loudly expressed that this was a terrible policy the manager said it was "interesting" that I would behave like this especially since I'm a mom (I had my daughter with me). Not sure what that was supposed to mean. I tried to tell her that it's infuriating that when one has no real means to complain people can get angry. I'm also not a sucker who just let's injustices pass without speaking up. I also told her I had worked in customer service before and my complaining wasn't personal. Still, it's important to at least listen to customers. To me it seemed like she had listened to this complaint many times and was giving me no sympathy. (Another woman in the line-up told me she had had the same problem when she tried to return something.) I told her ZARA could keep the three bucks for the difference in price and she made this exception before storming off. It appeared that she had the power to make exceptions and chose to give this one, but not for my initial request - an exchange for the full amount. Honestly, I felt bad for her, but she didn't exactly smooth things over for us or looked willing to try. I have shopped at ZARA since it came to Toronto (about 15 years ago), but now I will never give them another cent and I will tell everyone who will listen that they have the worst exchange policy I have ever come across.

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Tom.Cervino
, TJ
Nov 02, 2012 9:53 am EDT

I have had terrible customer service at a Zara here in the UK. I wanted to return/exchange an item that I had (shouldn't have) bought from Zara. Because I work 7 days a week I was unable to return the item within the 30 day refund period. Completely ignoring and brushing aside my extenuating circumstances, they point-blank refused to return the items or for that matter an exchange.

The staff (especially the store manager and the menswear manager) (Rebecca) became very defensive and dismissive, abrupt and otherwise unwilling to engage in a conversation. Despite myself being a regular customer, there was no flexibility or empathy on their part or any attempt to resolve the issue by showing goodwill.

They stated that the primary reason for not allowing me to exchange or return the items was that they had changed seasons and thus they would be unable to re-sell the items. Previously the staff were more than happy to help and assist me when SELLING things to me - but apparently customer service and their friendly attitudes go completely out of the window as soon as they are not able to make money from you i.e. you are returning something.

Welcome to Zara Clothing. They are happy to take your money but if you ever have a problem or an issue, expect terrible customer service. Expect them to be defensive and dismissive, abrupt and otherwise unwilling to engage in a conversation. Expect a LACK of flexibility or empathy on their part or any attempt to resolve the issue by showing goodwill. But of-course, they will be more then happy to sell you some more things and take your money!

They have now lost yet another customer and future revenue all for their desire to save £9 (by not returning the item) due to their greed and their rigid and inflexible customer service. Very clever business strategy!

I will be shpping elsewhere from now on. there are plenty of alternatives: H & M, FCUK, GAP, Levi's, John Lewis, Debenhams, Next, BANK etc. Explore the options!

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Linda Padget
, US
May 17, 2012 5:39 am EDT

I had the same type of experience from buying a jacket on their website. The item was way undersized (I wear a 12 and I couldn't begin to get my arms in the sleeves and I am not overweight..5'7"). So, I rather than return it, I decided to save it for MOthers Day and give it to my mom. She is 5'3" and a size 8. The jacket was way too tight on her! So, I read the return info and was shocked to see that they have a 30 day return policy. Who ever heard of that?! So, I call the 800# only to be told that they would not take it back (even though it was defective). Spread the word...they are unscrupulous.

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beeala
Kapaa, US
Feb 11, 2012 7:54 am EST

I also have a ggod experience from Peridress. I have an wedding dress of luxury style from Peridress! I just want to say thanks for making such a fantastic wedding dress! Everyone at the wedding thought it was gorgeous and that I looked really beautiful! It was the perfect fit too! I also want to thank for such a good customer service, they are the best! Thank you, Peridress.

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ROSEROSE
Phoenix, US
Feb 09, 2012 8:31 am EST

Yes. I also want to recommend Peridress to you. I also have had my wedding dresss from Peridress. I received my dress 45 days after the order date. My package was solid in hand and in very good condition with dresses included. When I was put it on to look in the mirror, I was a very beautiful girl myself to be a bride in future. I love it! My service advisor recommended me to use the gentle cleaner to do cleaning for the dress. I did it according to her words. Then a perfect dress I found I purchased!
Huge thanks to Peridress and their experienced staff. I was in great expectation of my wedding coming near. Also I am in great expectation of another chance of dress purchasing!

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ROSEROSE2345
Phoenix, US
Feb 09, 2012 8:13 am EST

I'd like to recommend Peridress to you if you want to purchase dress on line. I purchased my wedding dress from them. Their professional and promptly response as well as their quick and in time delivery. I also can't help to say thanks for tailoring such a fantastic wedding dress for me!Everybody at my wedding ceremony chorus so gorgeous it was and so really beautiful I am in it! Perfect fit I feel! It isn’t the first satisfied shopping experience of mine with Peridress. Thank you, Peridress.

Zara.com Customer Reviews Overview

Zara is a popular fashion brand that has gained a lot of attention in recent years. The company has received numerous positive reviews from customers who appreciate the quality of their products and the affordability of their prices. One of the most notable aspects of Zara is their ability to stay on top of the latest fashion trends, which has helped them to remain relevant in the industry.

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Zara.com In-depth Review

Website Design and User Experience: Zara.com boasts a sleek and modern website design that enhances the overall user experience. The layout is intuitive and easy to navigate, allowing users to effortlessly browse through the various categories and products. The site's responsive design ensures a seamless experience across different devices, making it convenient for users to shop on the go.

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Pricing and Value for Money: While Zara's products may not be the most affordable on the market, they offer great value for money considering the quality and style they provide. The prices are reasonable, considering the brand's reputation and the durability of the products. Customers can expect to get their money's worth when shopping at Zara.com.

Customer Service and Support: Zara.com excels in providing excellent customer service and support. Their dedicated customer service team is responsive and helpful, addressing any queries or concerns promptly. Whether it's assistance with sizing, product information, or order tracking, customers can rely on Zara's efficient support system.

Shipping and Delivery: Zara.com offers reliable and efficient shipping and delivery services. Orders are processed and dispatched in a timely manner, ensuring prompt delivery. The website provides real-time tracking information, allowing customers to stay updated on the status of their orders. Additionally, Zara offers various shipping options to cater to different needs and preferences.

Return and Exchange Policy: Zara.com has a customer-friendly return and exchange policy. Customers can easily initiate returns or exchanges within a specified timeframe, provided the products are in their original condition. The process is hassle-free, and Zara ensures a smooth and efficient resolution for any issues faced by customers.

Online Shopping Experience: Shopping on Zara.com is a delightful experience. The website's user-friendly interface, combined with the seamless browsing and checkout process, makes online shopping convenient and enjoyable. The detailed product descriptions, size guides, and customer reviews further enhance the overall shopping experience.

Payment Options and Security: Zara.com offers a variety of secure payment options, including major credit cards and online payment platforms. The website ensures the safety and security of customers' personal and financial information through robust encryption and data protection measures. Customers can shop with confidence, knowing that their transactions are secure.

Social Media Presence and Engagement: Zara.com maintains a strong social media presence, engaging with customers through various platforms. Their active presence on platforms like Instagram, Facebook, and Twitter allows customers to stay updated on the latest trends, promotions, and new arrivals. Zara's social media engagement fosters a sense of community and keeps customers connected.

Overall Reputation and Trustworthiness: Zara.com has built a solid reputation for its fashion-forward designs, quality products, and excellent customer service. The brand's commitment to delivering on its promises has earned it the trust and loyalty of customers worldwide. Zara's consistent track record of meeting customer expectations further solidifies its reputation as a trustworthy and reliable online retailer.

Comparison with Competitors: When compared to its competitors, Zara.com stands out for its unique blend of style, quality, and affordability. While other brands may excel in one aspect, Zara manages to strike a balance between all three, making it a preferred choice for fashion-conscious shoppers. The brand's ability to stay ahead of trends and deliver on customer expectations sets it apart from the competition.

Recommendations and Conclusion: Zara.com is a go-to destination for fashion enthusiasts seeking trendy and high-quality clothing and accessories. With its user-friendly website, extensive product range, and excellent customer service, Zara.com offers a seamless and enjoyable online shopping experience. Whether you're looking for a stylish outfit or a statement accessory, Zara.com is sure to meet your fashion needs. Shop with confidence and elevate your style with Zara.

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