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Zao Noodle Bar / Slow service, semi-cold food, and awkward/bad wait staff

1 United States

So, I've been to this place multiple times, it has a nice menu, okay prices...
The last two times I've been (i'm finally never going back, its just a convenient place to stop, I guess) I have witnessed such rudeness-:
I was with a friend and we were seated at the bar, facing the cooks, who were all Latinos. They were great at their job- our food was delicious! However, our servers, who kept neglecting to fill our water, made several condescending (borderline racist) remarks to the men who were working so hard at doing their job. This infuriated me. We were sitting right there- they knew we could hear them. We left no tip, and tried to find a way to discreetly tip the cooks, but to no avail.
The second time was less blatantly horrible-
just the things that piss you off at any bad restaurant; other people getting seated ahead of you when you've been waiting (especially when they're wearing Prada), slow service, semi-cold food, and awkward/bad wait staff.

My personal feeling: Don't bother with this place- especially because they hire racist, snobby, inconsiderate hostesses and waitstaff...


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