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Zale's The Diamond Store / terrible experience

1 United States Review updated:
Contact information:

I received a a nice little ring as a gift, it was from this Zale's in rehoboth, Tanger outlets. I am walking on the beach just a day later and wouldn't you know it, I look down, and the setting is empty!! The stone was gone.

I took the ring back and explained how the stone fell out somewhere. It took several weeks to get a response back from them. They kept stalling- later I found out it was because they thought I had purposely pulled the stone out of the ring! They weren't going to replace my day-old-piece of garbage precious stone because they thought I had stolen it! Finally, after weeks of calling I got the manager who replaced it free of charge.

They are not so friendly and their rings literally fall apart!

Br
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Comments

  • Ja
      6th of Apr, 2009
    0 Votes

    Hello to you i'm James The Jeweler in Atlanta, Ga and i read your complaint here and in the future should you have any problems with jewelry stores contact THE JEWELER'S VIGILANCE COMMITTEE TO FILE A COMPLAINT, THIS ORGANIZATION WILL DEAL WITH THE JEWELRY STORES FOR SURE.

    THE JEWELER'S VIGILANCE COMMITTEES' WEBSITE ADDRESS:

    http://www.jvclegal.org/Consumers/index.php?categoryid=20

    CONTACT THE JEWELER'S VIGILANCE COMMITTEE BY PHONE:

    Normal business hours are 9am to 5pm,
    Monday through Friday (Eastern Time)
    excluding National Holidays.

    Telephone: (212) 997-2002
    Fax: (212) 997-9148

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