The customer service at Zales leaves a lot to be desired. I bought a watch online on 12/25/07 with my giftcard. They supposedly credited my giftcard back but everytime I check the balance it's $0. I've called them at least 9 times and they say that their system shows a credit t was made to the card but for some reason it didn't go through. Now, the nice ting would be to send a new gift card while they work out their disorganized accounting... Nope... they refuse to give me my store credit back until they figure out where they put their own money and it's mid February of 2008.