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Zales / customer service refund!

United States Review updated:
Contact information:
Phone: 1800-3115395

The customer service at Zales leaves a lot to be desired. I bought a watch online on 12/25/07 with my giftcard. They supposedly credited my giftcard back but everytime I check the balance it's $0. I've called them at least 9 times and they say that their system shows a credit t was made to the card but for some reason it didn't go through. Now, the nice ting would be to send a new gift card while they work out their disorganized accounting... Nope... they refuse to give me my store credit back until they figure out where they put their own money and it's mid February of 2008.


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  1st of Jun, 2010
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It had only been about 3 weeks since the purchase and you called customer service 9 times?? Most refunds take up to 30 days. They cannot process a return on a giftcard anyway. Even if they send a check, that takes up to 4 weeks to get sent out. You could have also gone into any Zales, or Gordons store to make the return.

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Zale Jewelers / Zales.com Logo Zale Jewelers / Zales.com
Customer Service
Overall Satisfaction Rating

131 Reviews
901 W. Walnut Hill Lane
United States - 75038-1001
+1 800 266 7883
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