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4.3 685 Reviews

Zaful Complaints Summary

58 Resolved
122 Unresolved
Our verdict: Engaging with Zaful, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Zaful reviews & complaints 186

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3:01 pm EDT
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Zaful 25 days later and still no delivery

To who ever this may concern.

This is my third time trying to reach out concerning my order UM1709021502366552. Today marks day 25 since the last shipment date at still my order has not arrived. The order was placed on the 2 September. Where is my order. Your website makes it impossible to track the order. I’m highly concerned.

Adv. Rethabile Seema

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8:15 pm EDT
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Zaful zaful/sizing

I ordered five pieces of clothing from Zaful and ALL of the items didn’t fit even though I went by their sizing guide table. It was a huge waste of money since I wasn’t able to wear any of it and an even bigger disappointment. The product was also horrible quality and the shipping was very late. I will NEVER recommend this company to anyone in the future.

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2:00 pm EDT
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Zaful delivery!!! operation says “delivered” but it’s not

Good evening, my order number is UM1709021502366552. I’ve reached out to you guys before and was advised on waiting for 11-25 days after the last shipment. That I did AND STILL MY ORDER HAS NOT ARRIVED. To add insult to injury, the ‘operation’ thing in my Account states that the order has been delivered. Please provide IMMEDIATE clarity! I’m beyond upset! I’m due to leave for Zanzibar in a few days and delivery of those swimsuits is non- negotiable.

Kind regards
Advocate Rethabile Seema

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11:52 pm EDT
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Zaful order not received and tracking not working

I ordered three bikinis on September 15th from Zaful and the payment came out of my bank account on September 19th. I am yet to receive my order. I looked at my order status online and under the operations column it said "order received" the order was not received! I submitted several tickets inquiring about my order and all I got back was an automatic response with invalid tracking information. I attempted to use the tracking number and it said it was an invalid number. Where is my order? You got my payment- now I would like my order or a complete refund.

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Cherlyn Agapito
, PH
Sep 01, 2019 3:59 am EDT

Why is it that my tracking number isn't working i tried it so many times but it says its not found, and it has been 5 days now since my items were shipped I wonder where is it now?

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3:58 am EDT
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Zaful delivery late

I am absolutely disgusted at the lack of contact, help and sufficiency of your customer service.

On the 18th September I placed an order. I PURPOSELY spent over £100 to receive free worldwide express delivery as promoted on your site.

The order was placed for a holiday. Bikinis, sunglasses and shorts.

It's now the 9th October!

Not only have I had NO indication of when this will be delivered, I have tried to contact Zaful via telephone and email and had no help. I responded to an email '[protected]@zaful.com' and had NO response even though 48 hours is promised.

I am looking for an explanation as to why all of this has happened and some compensation.

When and if the package does arrive I will be returning it immediately as I have no use for the items. Summer is over and my holiday has passed.

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6:39 am EDT
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Zaful delivery

Good afternoon I ordered swimsuits from Zafu on the 2 September 17 and I'm yet to have received my order. I last received correspondence stating that my order has been shipped 15 days ago on the 11/09/17. I'm yet to receive more correspondence and my order has yet to arrive. I ordered swimsuits.
My order number is UM1709021502366552
Name: Rethabile Seema.

Urgently need help and clarity! Where is my order?
Thank you.

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1:09 pm EDT
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Zaful wrong package sent

I ordered 3 swimsuits on August 11th 2017. On September 15th they arrived and it was not my order. How they arrived to my address I have no understanding.

I had 4 items, none of which swimsuits and nothing what I ordered. I have been speaking with Zaful and the replies are extremely confusing and unclear. I ordered swimsuits and they cannot tell me where my order is or what they are doing about it. They have now said "for an exceptional offer I can keep these items" I do not want these items and why should it be up to me to now send them somewhere.

Order number
U1708081703189722

the number from Zaful

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4:53 am EDT
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Zaful I don't recommend this website

My order never arrived. Even though their website claims different things. It says I got my order. The address is right, so it means they didn't send it to the wrong place. What does it mean? I never got their calls regarding delivery, they never scheduled it, I didn't find any package in front of my door. I looked for it everywhere. Nothing that would prove that the package was delivered. I called their customer service, but they weren't helpful and told me the system shows that my package had been delivered.
How can this be explained?

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4:39 am EDT
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Zaful It's a scam for sure

Never thought I would ever complain about them because I've been their regular customer. But once I need to simply exchange several items and it has begun!
I contacted them and they gave me instructions how to do so. I did and they sent me a new package with right items. Looks like everything went well, but I never received my items. Don't know what to do now, because all of a sudden I can't contact them, they don't answer. They are keeping my money without providing my items. It's been 40 days. It should have arrived...

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10:36 am EDT
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Zaful swimsuits

Hello, my name is Yen, I ordered 5 swimsuits on August 22, 2017 and it's been two weeks and I still haven't receive the package. I did not get a confirmation email with tracking. My order number is UL1708221209427996. I've been trying to call but the number doesn't work and I've also sent out an email. I've been trying to look up my order number but can't, I also created an account on the website but when I tried to log in, it didn't work. I would like to know when my package is coming.

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8:20 am EDT

Zaful ua1707162224363847

La mejor manera de comprar ropa!, barato y llega en el tiempo estimado, lo mejor de todo es que puedes ver los comentarios de cada prenda para elegir una talla correcta, y además siempre me han llegado mis productos, en caso de que se agoten te envían un correo!, y el tema de acumulación de puntos por comentario es lo mejor, te dan muchas ofertas! Y la ropa es ultra linda 😍. El método de envío es genial (postnl international) ya que muchas otras tiendas no se les puede hacer seguimiento por su método de envío y a esta si!

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10:16 pm EDT
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Zaful product not received

Hello, I am having some troubles with my product, I ordered and paid a swim suit the 03/18/2017 its been more than two weeks and I havent received yet, the number of my request is

UB1708031423026730

Its a red swim wear, I would like to know please when can I be able to recerive it, as I live in Mexico i would like to be aware if there is any trouble with my request

Thanks for considereing my message

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6:40 pm EDT
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Zaful never received the 3 bathing suits I ordered

Ordered 3 bathing suits July 11/2017. Never received it and its August 10/17.The tracking website on top of that is very confusing. Went back and forth with an agent and they couldn't give me a clear answer as to how and when the items were delivered/Received. On top of that their customer service number there was never a response. Its almost 24 hours since I received a response with my open ticket on their website. It is highly unprofessional and inadequate customer service. The customer service agents at zaful don't do anything to resolve the case. I asked to speak to their manager or someone in charge and no response. I am Very Disappointed. I have never had worse customer service in my life. I will stop recommending this website to anyone and in the future will warn everyone never to purchase from here.

I asked for my money back or to resend the items and absolutely no resolution. I paid $49.07.

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10:38 am EDT
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Zaful no customer services lines - no email confirmation

Hi,
I placed an order July 24th (40.85 USD) but I never received email confirmation. I contacted the Live Chat and I also tried to call: No answer from them. I would like to have a Refund.

I don't have a client number since I never received a confirmation. When I put my email on the website, it says that this email don't exist. But the payment did pass on my credit card.

Thank you
Elisabetta

elisabetta.[protected]@hotmail.com
[protected]

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2:44 pm EDT
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Zaful closed automatically.

Hello I am Eden Elyashiv and befor a month ago I opened a ticket and ordered a swimsuit and underwear.
Today I opened my e-mail account and saw that you closed the card for me because you are waiting for my rate, I did not understand what you meant because I did not get another message from you when I had to give you an answer. So, I would like to open it again and come back with a quick reply.
Thank you .

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2:51 am EDT
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Zaful zaful shipping

Order number UL1707271639109279

I requested express shipping but my order has been sent by standard shipping.

I tried to contact zaful on [protected] but no one answered the line.

I tried to contact zaful on Facebook messaged but received no response.

I would like a full refund or a guarantee that my order will arrive by Thursday 17th August 2017

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11:29 am EDT
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Zaful did not receive my full order!! but credit card was charged for the full order!!

I received 2 out of the 3 items ordered. When I called the 1-800 number from Canada, the number is not in service. I tried sending a ticket, but it did not recognize my email address! I am beyond frustrated to get some answers! My order number is U1707031914245521. The order was placed on July 7th! This is unacceptable and not being able to reach a customer service representative is ludicrous! They had no problem taking my money, but now that I need answers they are unreachable!

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9:28 am EDT
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Zaful order never received/phone number not in service

My daughter ordered a swimsuit over a month ago. Payment has been processed, says it was shipped 3 weeks ago but nothing received and no tracking info available.
The most frustrating part is that their customer service phone number is not in service! Submitted a ticket on the support centre and did not get a response. The fact that the phone number is out of service is so frustrating and makes me very concerned that this company is a farce and that my daughter has been ripped off and is out the money she was charged. Disgusting. I would not recommend ever ordering from this company - sounds like a huge scam!

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12:19 am EDT
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Zaful terrible quality!!!

Zaful was advertising on Facebook, and I took the bait. Man, am I sorry!
The items came three weeks late, and
The dress and skirt I ordered looked great online, but the real products were made with inferior polyester materials (the kind cheap gym shorts are made of). The designs were also cheaply printed on. Am I suppose to go out in a cocktail dress made of polyester mesh? Hell no! I'm taking the clothes to the Good Will but I don't even think these pieces of trash are good enough to be sold there.

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2:17 am EDT
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Zaful all

I ordered 3 swim suits about a month ago and they're no where to be found and one swim suit hasn't even been shipped if I don't get my items in this week I'm going to sue zaful for false advertisement and have their company shut down as I'm not the first customer with the same problem this is my first and last time ordering from this cheap knock off web site

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Phoenix thorpe
, US
Jan 03, 2021 2:41 pm EST

I need my freaking refund it’s been a month i’ve not gotten my clothes I spent 136 on it and have received nothing they keep telling me it was delivered it was not I have cameras on my door no one took it not with my neighbors and it was the right address give me my money or I will shut down this thing this is ridiculous you guys are a scam

K
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Kayllen
, US
May 21, 2020 5:35 pm EDT

Do not buy from zafull. horrible customer service I always get told it will be resolveded within 24 hrs but they don't. I ordered online a year ago and haven't received my package or my money back. worst online store!

Zaful Customer Reviews Overview

Zaful is an online fashion retailer specializing in trendy, budget-friendly clothing and accessories for a young, fashion-conscious audience. The company offers a wide range of products, including dresses, swimwear, tops, and bottoms, as well as an assortment of shoes and jewelry. Catering to both men and women, Zaful aims to provide fresh, on-trend styles that are accessible to a global customer base. The website features regular sales and promotions, and provides customer service support to assist with inquiries and orders.

Zaful In-depth Review

In Summary: Zaful is a fashion-forward online retailer that offers a wide range of trendy clothing and accessories at competitive prices. The website is user-friendly with a visually appealing design, though the mobile responsiveness could be improved. Product selection is diverse, with a variety of sizes, although availability can be an issue. Pricing is affordable, with frequent promotions and discounts. The ordering and checkout process is straightforward, with multiple payment options. Shipping options are varied, but delivery timeframes can be lengthy. Product quality is generally good, with items mostly matching their online descriptions. Customer service is adequate, with a reasonable return policy. User reviews and community feedback are mixed, and while Zaful engages with its community, the authenticity of reviews can be unclear. Sustainability and ethical practices are not prominently featured, and there is limited information on eco-friendly initiatives. Zaful offers a loyalty program with benefits for repeat customers. Security and privacy measures are in place, but details on data handling could be more transparent. Overall, Zaful provides a satisfactory shopping experience with room for improvement in certain areas.

Website Usability and Design: Zaful's website boasts a modern and stylish layout that is easy to navigate. The visual appeal of the site is high, with vibrant images and a clean design that showcases their products effectively. However, some users may find the mobile experience less seamless than the desktop version.

Product Range and Selection: The retailer offers a broad array of clothing and accessories, catering to various styles and preferences. While Zaful is known for its trendiness, some customers have noted that sizes may run out quickly, which can be a limitation for those looking for specific items.

Pricing and Value for Money: Zaful's pricing is competitive, making it an affordable option for fashion enthusiasts. The site regularly features discounts and promotions, which provide additional value for money. When compared to competitors, Zaful holds its own in terms of affordability.

Ordering and Checkout Process: Placing an order on Zaful is a hassle-free experience. The site offers a range of payment options, including major credit cards and PayPal. However, there are limited options for order customization.

Shipping and Delivery: Zaful provides various shipping options, but costs can vary. Delivery timeframes are not always consistent, and some customers have reported delays. Products generally arrive in good condition, with packaging that protects the items during transit.

Product Quality and Accuracy: The quality of materials and fabrics is generally in line with the affordable pricing. Durability can vary by item, but most products are true to the descriptions and images provided online.

Customer Service: Zaful's customer service is accessible, with multiple channels for support. They are reasonably responsive and offer efficient issue resolution. The refund and return policies are standard for the industry.

User Reviews and Community Feedback: Customer testimonials on Zaful's website are mixed, with some users reporting positive experiences and others noting issues. The authenticity of ratings and reviews can sometimes be questioned, but the company does engage with its community through social media and other platforms.

Sustainability and Ethical Practices: Information on Zaful's sustainability and ethical practices is not prominently displayed, making it difficult to assess their commitment to eco-friendly initiatives and labor conditions.

Loyalty Programs and Incentives: Zaful offers a rewards program that provides points for purchases, reviews, and other interactions. Members can enjoy benefits and exclusive offers, which enhance the shopping experience for repeat customers.

Security and Privacy: The website employs standard data protection measures to ensure user privacy. While the privacy policy is available, more detailed information on user data handling would be beneficial for transparency.

Overall Shopping Experience: Zaful delivers a satisfactory overall shopping experience with a strong product selection and competitive pricing. While it compares favorably with similar retailers in many aspects, improvements could be made in mobile responsiveness, delivery consistency, and transparency in sustainability practices. Shoppers looking for trendy, affordable fashion will find Zaful to be a viable option, but should be aware of potential size availability and delivery timing issues.

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- Summarize the main issue with Zaful in the 'Complaint Title' section.

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- Provide detailed information about your experience with Zaful. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

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+1 (888) 830-0888

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