Zaful
reviews and complaints

Good afternoon I ordered swimsuits from Zafu on the 2 September 17 and I'm yet to have received my order. I last received correspondence stating that my order has been shipped 15 days ago on the 11/09/17. I'm yet to receive more correspondence and my order has yet to arrive. I ordered swimsuits.
My order number is UM1709021502366552
Name: Rethabile Seema.

Urgently need help and clarity! Where is my order?
Thank you.

I ordered 3 swimsuits on August 11th 2017. On September 15th they arrived and it was not my order. How they arrived to my address I have no understanding.

I had 4 items, none of which swimsuits and nothing what I ordered. I have been speaking with Zaful and the replies are extremely confusing and unclear. I ordered swimsuits and they cannot tell me where my order is or what they are doing about it. They have now said "for an exceptional offer I can keep these items" I do not want these items and why should it be up to me to now send them somewhere.

Order number
U1708081703189722

the number from Zaful

My order never arrived. Even though their website claims different things. It says I got my order. The address is right, so it means they didn't send it to the wrong place. What does it mean? I never got their calls regarding delivery, they never scheduled it, I didn't find any package in front of my door. I looked for it everywhere. Nothing that would prove that the package was delivered. I called their customer service, but they weren't helpful and told me the system shows that my package had been delivered.
How can this be explained?

Never thought I would ever complain about them because I've been their regular customer. But once I need to simply exchange several items and it has begun!
I contacted them and they gave me instructions how to do so. I did and they sent me a new package with right items. Looks like everything went well, but I never received my items. Don't know what to do now, because all of a sudden I can't contact them, they don't answer. They are keeping my money without providing my items. It's been 40 days. It should have arrived...

Hello, my name is Yen, I ordered 5 swimsuits on August 22, 2017 and it's been two weeks and I still haven't receive the package. I did not get a confirmation email with tracking. My order number is UL1708221209427996. I've been trying to call but the number doesn't work and I've also sent out an email. I've been trying to look up my order number but can't, I also created an account on the website but when I tried to log in, it didn't work. I would like to know when my package is coming.

La mejor manera de comprar ropa!, barato y llega en el tiempo estimado, lo mejor de todo es que puedes ver los comentarios de cada prenda para elegir una talla correcta, y además siempre me han llegado mis productos, en caso de que se agoten te envían un correo!, y el tema de acumulación de puntos por comentario es lo mejor, te dan muchas ofertas! Y la ropa es ultra linda 😍. El método de envío es genial (postnl international) ya que muchas otras tiendas no se les puede hacer seguimiento por su método de envío y a esta si!

Hello, I am having some troubles with my product, I ordered and paid a swim suit the 03/18/2017 its been more than two weeks and I havent received yet, the number of my request is

UB1708031423026730

Its a red swim wear, I would like to know please when can I be able to recerive it, as I live in Mexico i would like to be aware if there is any trouble with my request

Thanks for considereing my message

Ordered 3 bathing suits July 11/2017. Never received it and its August 10/17.The tracking website on top of that is very confusing. Went back and forth with an agent and they couldn't give me a clear answer as to how and when the items were delivered/Received. On top of that their customer service number there was never a response. Its almost 24 hours since I received a response with my open ticket on their website. It is highly unprofessional and inadequate customer service. The customer service agents at zaful don't do anything to resolve the case. I asked to speak to their manager or someone in charge and no response. I am Very Disappointed. I have never had worse customer service in my life. I will stop recommending this website to anyone and in the future will warn everyone never to purchase from here.

I asked for my money back or to resend the items and absolutely no resolution. I paid $49.07.

Hi,
I placed an order July 24th (40.85 USD) but I never received email confirmation. I contacted the Live Chat and I also tried to call: No answer from them. I would like to have a Refund.

I don't have a client number since I never received a confirmation. When I put my email on the website, it says that this email don't exist. But the payment did pass on my credit card.

Thank you
Elisabetta

elisabetta.[protected]@hotmail.com
[protected]

Hello I am Eden Elyashiv and befor a month ago I opened a ticket and ordered a swimsuit and underwear.
Today I opened my e-mail account and saw that you closed the card for me because you are waiting for my rate, I did not understand what you meant because I did not get another message from you when I had to give you an answer. So, I would like to open it again and come back with a quick reply.
Thank you .

Order number UL1707271639109279

I requested express shipping but my order has been sent by standard shipping.

I tried to contact zaful on [protected] but no one answered the line.

I tried to contact zaful on Facebook messaged but received no response.

I would like a full refund or a guarantee that my order will arrive by Thursday 17th August 2017

I received 2 out of the 3 items ordered. When I called the 1-800 number from Canada, the number is not in service. I tried sending a ticket, but it did not recognize my email address! I am beyond frustrated to get some answers! My order number is U1707031914245521. The order was placed on July 7th! This is unacceptable and not being able to reach a customer service representative is ludicrous! They had no problem taking my money, but now that I need answers they are unreachable!

My daughter ordered a swimsuit over a month ago. Payment has been processed, says it was shipped 3 weeks ago but nothing received and no tracking info available.
The most frustrating part is that their customer service phone number is not in service! Submitted a ticket on the support centre and did not get a response. The fact that the phone number is out of service is so frustrating and makes me very concerned that this company is a farce and that my daughter has been ripped off and is out the money she was charged. Disgusting. I would not recommend ever ordering from this company - sounds like a huge scam!

Zaful was advertising on Facebook, and I took the bait. Man, am I sorry!
The items came three weeks late, and
The dress and skirt I ordered looked great online, but the real products were made with inferior polyester materials (the kind cheap gym shorts are made of). The designs were also cheaply printed on. Am I suppose to go out in a cocktail dress made of polyester mesh? Hell no! I'm taking the clothes to the Good Will but I don't even think these pieces of trash are good enough to be sold there.

I ordered 3 swim suits about a month ago and they're no where to be found and one swim suit hasn't even been shipped if I don't get my items in this week I'm going to sue zaful for false advertisement and have their company shut down as I'm not the first customer with the same problem this is my first and last time ordering from this cheap knock off web site

I have been fighting back and forth with these sons of b&%c#e$ since 2015 behind a refund for items never received and they refuse to issue the refund. If the same thing has happened to you and you want to pursue charges here you can find all of their information you need including the owner of the company and the address------------ Get Em'

https://www.godaddy.com/whois/results.aspx?recaptchaResponse=03AEHxwuwe4bNvIx5V5-t-vDyiM5_tkZpANToiRobSCKBERGjOc0ndeApviDJ2UtHCbKYBEOH4G_LjEq9Zh8dmkf2dgz5Ij3f9bA6uWSTQPWXCqFitgZOSGnQs3Z7bda7W8Mg-FkdkBnI8_QPYUZqb2kEcH5mI5tgYDVx6qAkp1t8gijfpxoK_-5KI7Wh6kTwWiUBw245prAUGEXndoP-5StdgSrH6rAsznGHN5iKuiLiLRDTNV5WqcpMoa2afkP-fQq8BZzsDe0RSrUTgo1wAmYGpgX6Irx-YQVCzxI2FD84UmDT-Xv91TDXDlhJu994use8b6sDfiZ-uc9oK1NJosR2gOSDSAQMUDBRxNw3Cf-4_6rS1P4q9HvkQ7kg5s-eC8TZvNEThgTm7K8E1j2SFC5rfojgFPFP5BC4I8wGXzi7c4YYlRnomN14Mqhj_hjpbV0TlyTiGzJw3KbBAelOAE6ujSR_WHFNjmQ&domain=zaful.com&isc=gofdb244&prog_id=GoDaddy&pl_id=1

You have sent me a faulty dress and I've requested a refund and you expect me to pay for shipping back to you! Terrible!
I've sent you photographs I've been to the post office to ask what the shipping cost will be and you still expect me to pay for the shipping costs back to you.

I expect you to refund me my money and because of all this you've made me go through I believe that I shouldn't even have to go back to the post office and return the dresses Now!
I cannot believe how bad your service has been! Appalling

Hi,

I still haven't heard from your team and am waiting on a full refund for my items. This is unacceptable and terrible customer service.

Please contact me asap to sort out my refund. I am not waiting on any items, I just want my money back for this faulty/cheap goods.

I will be taking further action if this complaint is not dealt with in a reasonable time frame.

Kind regards,

Georgia bozikis

I will not buy from them again because of the low quality. Shipping was pretty fast and support was nice, but that doesn't change the fact that Zaful clothing is of a poor quality. Items don't look like pictures, even the material was not as in the description.
Unfortunately Zaful refused to accept anything back. They rep explained that refund was possible only in cases when item was damaged or didn't arrive.
I am very disappointed that I wasted my money and would not recommend them to anyone.

About a week ago I ordered clothes from Zaful. This is the second and last time I will order from this site. First, I received an email saying that instead of sending one package with all my items, my order has been shipped in two packages. Then, I was given a link to pay extra for the customs charges. I understand, as it is written on the site http://www.zaful.com/shipping-info/ that charges must be paid by the customers but customers should be clearly informed about it before buying anything. In addition, because my order has been shipped in two packages, I had to pay about 30 euro extra for EACH package, for VAT and other unspecified costs, which is almost what I paid for the total of the items. Not to mention what I already had paid for the shipping (express shipping) for my order...