Menu
Zaful Customer Service Phone, Email, Contacts

Zaful
reviews & complaints

www.zaful.com
www.zaful.com

Learn how the rating is calculated

4.3 685 Reviews

Zaful Complaints Summary

58 Resolved
122 Unresolved
Our verdict: Engaging with Zaful, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Zaful has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Zaful. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Zaful reviews & complaints 186

Filter reviews by rating
5
505 reviews
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Zaful reviews & complaints

ComplaintsBoard
C
3:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Zaful payment

Order number ;ua1701041207076337
Zaful.com have deducted two payments off my account, of the same amount instead of one. I sent my personal bank statement reflecting this. This company is not rehimbursing me or making any effort on their part in looking at their bank statement to rectify ! R908 came off (R454) of two payments... I need this rectified

Read full review of Zaful
Hide full review
ComplaintsBoard
K
3:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Zaful delayed delivery for christmas

I would like to complain about my delivery. It was shipped on the 5th of December and now (16th of December) it is still not arrived. I was told it would arrive between the 16th and the 18th but have been told that it now wont be with me till the 20th. I go away on the 20th to visit family for the holidays and this was meant to be a Christmas present for my sister. Now because it wont have arrived I don't have a present for her. It is ridiculous that I have to wait so long. I have complained to Yodel the delivery company and they said the responsibility was with you. I have done everything I can to get the package delivered on the 19th but have been told it is impossible. What a waste of money.

U1612011008327586 - order number
JJD0002256681406728 - tracking number

Read full review of Zaful
Hide full review
ComplaintsBoard
M
6:13 pm EST

Zaful I ordered a sweater and have not received it to date. I have emailed and called the support services five time, and have received no response

I ordered from ZAFUL Order #UL1611182044442618
I have contacted the company five (5) times to check on my order. To date I have received no response to my requests and do not know where my order is or if or when it will arrive. This company advertises a lot and uses many forms of communication to advertise their products. They do not seem reputable. Please assist me in getting my order or a refund. This not a company I can recommend to others. Thank you for your assistance.

Read full review of Zaful
Hide full review
ComplaintsBoard
J
12:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Zaful has left an official reply on this complaint.

Zaful worst online shopping experience

I ordered some things from Zaful because I heard good things about it and when I go to check out first of all it didn't even let me apply a coupon code it just charged me right away but I wasn't too worried about it, and then I get my confirmation email and it says my grand total was $163.10? My total should have only been $83.00 not including tax and shipping. So I keep looking over the email and I notice that there's 2 of everything (two of the same shirt, two of the same hat, etc) so now I'm even more mad. Then I notice that there are items on there that I didn't even order. So I call the customer service line and it says they're unavailable but as I'm listening on the phone, the women is speaking so softly it's hard to even understand her. So now I don't know if I paid about $80 or $160 and I don't know if I'll ever get in contact with the company and get a refund. WORST EXPERINCE EVER! Yes the website has cute affordable clothing but I wouldn't trust it. Save your time and money for something else.

Read full review of Zaful
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
6:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Zaful has left an official reply on this complaint.

Zaful wrong product

I bought two pieces at Zaful.com, one of them was exactly the same as the website and the other was not. So, I asked my money back and they said that they would return it to me. Since this date I couldn't log in in the website anymore, it's like a bug and my account is not working.
I want to let them know that I didn't receive my money back about the product that came totally different from the website.

Read full review of Zaful
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
11:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Zaful has left an official reply on this complaint.

Zaful didn't receive order

I ordered a burned out velvet fringe duster. They claim it was shipped, I never received it; sent multiple emails with all info not one was replied to. I waited since it was shipped from China and they said it could take up to 3 weeks. NOTHING! This is a scam wholesaler! Items cheap so you buy but they never ship. DO NOT BUY FROM THEM!
I have purchased items through EBAY from Chinese sellers and NEVER HAD A PROBLEM, items arrived within a week.
Do not order through ZAFUL website. When ordering items from China go through EBAY
Rosewholesale is another scam company!

Read full review of Zaful and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
A
A
AKell
Boulder, US
May 27, 2021 6:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Do not order from this company EVER! I was missing items from my order, I asked for either a refund or for them to ship out my missing items, and customer service's reply was "Sorry there's nothing we can do for you". Absolutely ridiculous, and now I am out the money and still don't have my items. Worst company and customer service I have ever worked with. I will never be ordering from them again, and neither should anyone else.

ComplaintsBoard
M
8:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Zaful has left an official reply on this complaint.

Zaful item delivered to wrong address.

I had been trying to keep up to date with shipping, it said it was going through Australia Post but when I clicked the link it took me to a site that I could not read as it was in an Asian language. Once I googled translated it, it said my item had been delivered but the address it had been delivered to was incorrect! I checked and I had definitely entered the correct address so am worried that I have been scammed. I am now trying to get in contact with them about a refund but have had no response yet. Will not be buying from here again!

Read full review of Zaful and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
michele from nj
, US
May 26, 2018 12:29 am EDT

hey I am having the same issue can u tell me if you ever got your package?

ComplaintsBoard
J
5:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Zaful has left an official reply on this complaint.

Zaful clothing

I have so much to say in regards to this company. For starters, I placed an order on July 14, 16 and didn't receive my items until August 5, 16. When I received my items I was in such disbelief on how ripped off I got. I order 2 tops, 2 bathing suits, a necklace and a pair of shorts. The shorts, which I order in a large were too small as well as the bathing suits. The duration of the time period in which I was waiting for my items, I was constantly attempting to track my order and email Zaful in regards to it. Everytime I tried to, they said my order was "on the way." After recieving my items and being so pissed I tried to call their customer service number and it wasn't in service. I also googled the address it was shipped from to see if maybe I could call that number and when it came up on google maps it was a good will store! I am just so disappointed in this company. I wouldn't recommend ordering from them at all! On a brighter note, the tops were decent and I do plan on wearing them.

Read full review of Zaful
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
12:54 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zaful - no tracking and late delivery (over 1 month)

I ordered a Bikini from Zaful over 1 month ago. Two days after placing my order I received confirmation that it has been shipped out. During the next week i tried to stay updated with the tracking information but it was not in english. The next week I decided to just google translate it but when i went to check the tracking info nothing was there and it...

Read full review of Zaful and 4 comments
ComplaintsBoard
K
11:39 am EDT

Zaful unable to get answer to my refund request

I placed an order and received items that did not look like what I ordered, I requested for refunds but my email kept bouncing back after a few days. I tried calling them but always unable to get through. This website feels like a scam.
My order details are below, also a copy of the email they sent me but till date no one has responded to me.

Thank you for your message, your Ticket ID is T16042302919
we will reply you within one business day except holidays, just check your ticket on:
http://support.zaful.com/ticket/ticket/ticket-list?key=T16042302919
If you haven't received our reply, please wait one more day.

Read full review of Zaful
Hide full review
ComplaintsBoard
M
5:35 am EDT

Zaful have not received my order on time

On the 27th of December 2015 I placed an order to Zaful after well over a month I contacted them and they told me my order could not be delivered due to problems with my address and that it has been sent to my local post office. I payed an extra $10 for them to redeliver it and resent them my address details. I've been patient in waiting but it have been 7 months now and they ended up telling me that my ordered has been discarded and is being sent back to them.

Read full review of Zaful and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
Shadai j
, US
Jun 29, 2016 10:52 am EDT

The same thing is happening to me. Fortunately I was able to get an update through my local post office, but then it said insufficient address & my order would be returned to its sender. I paid through PayPal & the only method of contact I was able to find was a suspicious looking email address. Needless to say PayPal is investigating my claim. This is ridiculous & they need not to be shut down! It sucks because I really wanted the items I ordered.

ComplaintsBoard
J
4:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zaful dress

The dress I ordered on March 15 does not look like the dress I received on April 5th. The pattern on the top is not the same and the material is VERY cheap! After reading on how to return and get refund, I filled out the online form with pictures attached at least 20 times now and get an error message. Then I tried calling and no one answers and you can't leave a message. Then when you click on the Live chat support, nothing happens. So, at this point I have submitted a dispute form with my credit card company as this is a scam company. I should have read the reviews first or I would never have fallen prey. Lesson learned!

Read full review of Zaful
Hide full review
ComplaintsBoard
N
8:57 am EDT

Zaful buyer beware: literally worst shopping experience i've ever had

Zaful is a disgusting company with atrocious service. They claim that they will process returns, but they are a total scam and will do anything possible to screw you over. It took me months to get Zaful to even agree to a return... and it ultimately only happened after I opened a dispute on PayPal. PayPayl found that I deserved a refund and told Zaful to give me a return address. What Zaful's website doesn't tell you is that if they absolutely have to process a return, they'll force you to mail your return to China, at your own expense. From where I am in America, that costs $80. I ultimately had to cancel the PayPal claim bc the return cost as much as the initial purchase. Absolutely gross company. I'm astonished.
DO NOT SHOP AT ZAFUL

Read full review of Zaful and 1 comment
Hide full review
1 comment
Add a comment
T
T
Taztouz
, US
Jul 18, 2016 9:10 am EDT

I ordered a dress from Zaful last year and never received it. There is no email, website or phone number where you can reach them. Since reading all the negative reviews, I assume I will never receive the dress or be able to file a complaint.
Never again. This company is based in China, a fact I was not aware of. Had I known that, I would have not ordered from them.

ComplaintsBoard
M
7:41 am EDT

Zaful customer service/returns

In my order (Order #UU1602061435120898), I received a jumpsuit (Item # [protected]) with NO button hole. My first attempt to resolve this issue was on March 20, 2016. I submitted a "Ticket"(#T160320038) and, per their instructions, submitted 3 pictures. Their response was to request pictures. I responded but never heard back from them. When I clicked on "My Tickets", I received a message stating "This question was deleted."

I tried to submit a second ticket but their system would not allow. I have made several attempts to do this. All with the same response.

There is no phone number listed on their website.

I tried to click their "Chat" button, but each time, during the hours listed on their site, it says no one is available.

I have stated that I would be happy with either a replacement jumpsuit IF it has a button hole OR a FULL refund to my credit card or PayPal account.
I do NOT want a store credit!

Read full review of Zaful
View 0 more photos
Hide full review
ComplaintsBoard
H
7:12 am EDT

Zaful worst customer service

Placed an order for 2 dresses. One item arrived in a timely fashion. After over a month I reached out to the company to see about my second dress (which I ordered Feb 16th for an event on April 8th). They tell me the item is not in stock and they will ship it once they receive it. I did explain my frustration and that I need it before April 8th. They received stock a week later and choose to send it snail mail (when I should have already had it). I asked for a refund because they said it could be up to another 60 business days before I receive it. I have never dealt with such horrible customer service experience. I still haven't received my dress or refund and not sure if I will. If you are going to try one of these cheap outfit companies I would NOT go with this one. THEY SUCK AT CUSTOMER SERVICE!

Read full review of Zaful
Hide full review
ComplaintsBoard
A
1:54 am EDT

Zaful bad company!

I have ordered from www.zaful.com in early February and received nothing yet. I knew things were coming from China but I never expected this would take so long! I tried to contact them numerous time, but there was no response. I'm so disappointed. This company is definitely a scam and they stole my money. I am really disappointed because the clothes looked super cute and I was very excited about my purchase. Waste of money!

Read full review of Zaful
Hide full review
ComplaintsBoard
P
11:48 am EDT

Zaful not honest!

I have ordered twice now from Zaful. Not only did the items take months to get to me. But the quality of the items were not quality. I also found out they order from a third party. When I received the items there were no paper with items listed nor a return instruction or label like most. I sent items back to the return address on the envelope. Poor quality and the sizes were not what I had ordered. Customer service for two months now have given me the run around. No great back and no merchandise. I am out $85.00 and 6 dresses. I would not order from this company. They work with a third party out of the USA. Stick with the USA products and on line services with in America. Anything third party you will be scammed. Do not order or buy from ZAFUL. They are a scam and what they show on their photos is not what you get. :( :( :( Lesson learned.

Read full review of Zaful
Hide full review
ComplaintsBoard
L
7:02 am EST

Zaful never again!

When I found Zaful website I thought that their clothes were super cute and I was amazed how cheap everything was! I've ordered three dresses, which claimed to all be in stock. I also paid extra money for the express shipping. My items arrived only month later. Things I received looked cheap and ugly! Quality was just terrible and one of the dresses was defective! I emailed customer service and asked for a refund. They asked me to send some pictures, which I did, but they refused to give my money back and never explained why! I will never shop here again!

Read full review of Zaful
Hide full review
ComplaintsBoard
M
6:55 am EST

Zaful very disappointed

I've ordered some products from Zaful back in November! It is now March and I received nothing yet. I contacted their customer service many times, but they provided absolutely no help. I asked them to cancel my order and demanded my money back but they told that my order is on its way, and refused to refund me. Lesson well learned and I will never order anything again from this place! I doubt that I'll ever receive something.

Read full review of Zaful
Hide full review
ComplaintsBoard
D
5:22 am EST

Zaful want my money back!

I've purchased three items from Zaful and paid extra money for rush shipping. But then I decided to make a little research and after seeing dreadful reviews, got very scared. I contacted customer support and tried to cancel my order, only to have them ignore that request and say that this particular item was 'unavailable' so would I like to exchange it for something else or get refunded. Absolutely terrible! I asked them to cancel my order again and they completely ignored me. I'm totally disgusted with Zaful! I doubt that I will ever get my money back!

Read full review of Zaful
Hide full review

Zaful Customer Reviews Overview

Zaful is an online fashion retailer specializing in trendy, budget-friendly clothing and accessories for a young, fashion-conscious audience. The company offers a wide range of products, including dresses, swimwear, tops, and bottoms, as well as an assortment of shoes and jewelry. Catering to both men and women, Zaful aims to provide fresh, on-trend styles that are accessible to a global customer base. The website features regular sales and promotions, and provides customer service support to assist with inquiries and orders.

Zaful In-depth Review

In Summary: Zaful is a fashion-forward online retailer that offers a wide range of trendy clothing and accessories at competitive prices. The website is user-friendly with a visually appealing design, though the mobile responsiveness could be improved. Product selection is diverse, with a variety of sizes, although availability can be an issue. Pricing is affordable, with frequent promotions and discounts. The ordering and checkout process is straightforward, with multiple payment options. Shipping options are varied, but delivery timeframes can be lengthy. Product quality is generally good, with items mostly matching their online descriptions. Customer service is adequate, with a reasonable return policy. User reviews and community feedback are mixed, and while Zaful engages with its community, the authenticity of reviews can be unclear. Sustainability and ethical practices are not prominently featured, and there is limited information on eco-friendly initiatives. Zaful offers a loyalty program with benefits for repeat customers. Security and privacy measures are in place, but details on data handling could be more transparent. Overall, Zaful provides a satisfactory shopping experience with room for improvement in certain areas.

Website Usability and Design: Zaful's website boasts a modern and stylish layout that is easy to navigate. The visual appeal of the site is high, with vibrant images and a clean design that showcases their products effectively. However, some users may find the mobile experience less seamless than the desktop version.

Product Range and Selection: The retailer offers a broad array of clothing and accessories, catering to various styles and preferences. While Zaful is known for its trendiness, some customers have noted that sizes may run out quickly, which can be a limitation for those looking for specific items.

Pricing and Value for Money: Zaful's pricing is competitive, making it an affordable option for fashion enthusiasts. The site regularly features discounts and promotions, which provide additional value for money. When compared to competitors, Zaful holds its own in terms of affordability.

Ordering and Checkout Process: Placing an order on Zaful is a hassle-free experience. The site offers a range of payment options, including major credit cards and PayPal. However, there are limited options for order customization.

Shipping and Delivery: Zaful provides various shipping options, but costs can vary. Delivery timeframes are not always consistent, and some customers have reported delays. Products generally arrive in good condition, with packaging that protects the items during transit.

Product Quality and Accuracy: The quality of materials and fabrics is generally in line with the affordable pricing. Durability can vary by item, but most products are true to the descriptions and images provided online.

Customer Service: Zaful's customer service is accessible, with multiple channels for support. They are reasonably responsive and offer efficient issue resolution. The refund and return policies are standard for the industry.

User Reviews and Community Feedback: Customer testimonials on Zaful's website are mixed, with some users reporting positive experiences and others noting issues. The authenticity of ratings and reviews can sometimes be questioned, but the company does engage with its community through social media and other platforms.

Sustainability and Ethical Practices: Information on Zaful's sustainability and ethical practices is not prominently displayed, making it difficult to assess their commitment to eco-friendly initiatives and labor conditions.

Loyalty Programs and Incentives: Zaful offers a rewards program that provides points for purchases, reviews, and other interactions. Members can enjoy benefits and exclusive offers, which enhance the shopping experience for repeat customers.

Security and Privacy: The website employs standard data protection measures to ensure user privacy. While the privacy policy is available, more detailed information on user data handling would be beneficial for transparency.

Overall Shopping Experience: Zaful delivers a satisfactory overall shopping experience with a strong product selection and competitive pricing. While it compares favorably with similar retailers in many aspects, improvements could be made in mobile responsiveness, delivery consistency, and transparency in sustainability practices. Shoppers looking for trendy, affordable fashion will find Zaful to be a viable option, but should be aware of potential size availability and delivery timing issues.

How to file a complaint about Zaful?

Here is a guide on how to file a complaint against Zaful on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zaful in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Zaful. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Zaful on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Zaful contacts

Phone number

+1 (888) 830-0888

Website

www.zaful.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Zaful?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zaful Customer Service. Initial Zaful complaints should be directed to their team directly. You can find contact details for Zaful above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Zaful. Discuss the issues you have had with Zaful and work with their customer service team to find a resolution.