Zaful / I don't recommend this website

Dothan, AL, United States
Contact information:

My order never arrived. Even though their website claims different things. It says I got my order. The address is right, so it means they didn't send it to the wrong place. What does it mean? I never got their calls regarding delivery, they never scheduled it, I didn't find any package in front of my door. I looked for it everywhere. Nothing that would prove that the package was delivered. I called their customer service, but they weren't helpful and told me the system shows that my package had been delivered.
How can this be explained?

  • Zaful Customer Care's Response, Oct 27, 2017

    Dear Make,
    Thank you for raising this issue.
    We will do our best to resolve this issue to your satisfaction.

    We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
    For more details on shipping methods, please click here:
    Please offer us your order number or you can email to [protected]@zaful com titled as "complain from Complaintsboard".

    Thank you for your support.  
    Best Regards
    Zaful Customer Service

Sep 21, 2017

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