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4.3 685 Reviews

Zaful Complaints Summary

58 Resolved
122 Unresolved
Our verdict: Engaging with Zaful, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Zaful reviews & complaints 186

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M
7:12 am EST
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Zaful do not buy from zaful!

I wish I had read the reviews before ordering from Zaful. I was unaware that this company manufactures and ships everything from China. If I knew that before I wouldn't have ordered. I'm pretty aware about how horrible these Chinese websites are. I purchased a shirt back in December 2015 and still have not received it. Their tracking system is completely useless, it does not track anything! I contacted their customer service and asked about when my order will arrive. But I received only computer generated responses telling me that my order cannot be tracked. The original confirmation email said it would take only 7-14 business days. And it is now February! It's completely ridiculous. I'm very disappointed. Better save your money and shop elsewhere.

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2:36 pm EST

Zaful returns

I bought 6 items online and i received them all about a month later. Not a single one was made correctly or fit. I kept one out of 6 just because they needed a detailed report on every item being returned along with pictures. Complete BS. It doesn't fit just give me back my money. This was in September and I returned them on October 31 when I got the rest of the items. (Came in 2 packages) I spent $26 to return this crap and 3 months + later I still haven't receievd a dime.

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4:08 am EST
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Zaful worst website!

I must say that Zaful is just a scam. I ordered three dresses back in November. It is now February and I received nothing yet! I have contacted Zaful customer service several times but they cannot tell me anything about ma order. It is now almost three months since I made an order so I have basically given up on expecting to receive my package. I want my money back so I will not stop fighting!
Do not order anything from Zaful! Well, lesson learned and I'll never order anything from a company that cannot even provide a telephone number to contact them. Stay away!

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TrendsGal.com
,
Feb 16, 2016 8:10 pm EST

Dear customer,

Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly connect with us with stating your order number and your issue in details.Here is link: http://support.zaful.com/
Please kindly make a note of that you have sibmit a review on omplaintsBoard.com, then we will try our best solve it for you.
Thank you for your cooperation.

Best Regards
zaful Customer Service

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A
3:39 am EST

Zaful disgusting!

When I made an order I thought I was buying cute looking dresses, but when I finally received my order I was so disappointed because my dresses looked like garbage! Those dresses looked nothing for what I paid for. Colors incorrect, sizings were wrong, dresses were made from rubbish material. I'm extremely disappointed! I really hate company's like Zaful, who steals money from people and sell cheap garbage. And I'm really sorry for all the people who are shopping at Zaful right now. I hope they're aren't buying too much. I basically lost over $50! Don't fall for their cheap prices and good looking clothes! Stay away at all costs.

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I
7:26 am EST

Zaful terrible customer service!

After reading many reviews I decided to give Zaful a chance. I went to their website and found out that they have lots of cute items. Unfortunately my experience has not been a positive one. I ordered three items and received only one. What did arrive looked horrible, more like a rag that something a person could wear. Other two items were never delivered. I contacted their support and received some instructions how to return. I took pictures of the faulty items, submitted a ticket and requested a return. Several days passed and I heard nothing from them. At first they told me that returns are possible, but then they said that the only thing they could offer was store credit. Are you kidding me? Store credit is not a refund, that's an attempt to make me purchase more garbage from them. Horrible!

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Mohini Kumar
, US
Feb 27, 2016 4:07 pm EST

i do agree

ComplaintsBoard
R
1:15 am EST

Zaful terrible quality clothing. poor customer service. don't buy from them.

After reading many mixed reviews I decided to give Zaful a shot. I tend to purchase a lot online for the convenience and they seem to have many cute items on their website. Unfortunately my experience has not been a positive one. Of the four items I ordered, two took over a month to arrive. More unfortunately, what did arrive was between mediocre to horrendous quality. Defective, built improperly and just embarrassingly bad on. Two of the items would never be able to be worn without putting some significant work into them, (just to make them wearable) and they weren't dirt cheap items either.

Based on my displeasure with the items I had received, per their website's instructions, I took pictures of the faulty items, submitted a ticket and requested a return. They completely ignored the fact that their customer was not pleased and instead kept telling me that I should think about keeping it and then they would give me a 20% credit to use towards a future purchase. Since I don't generally make a habit of asking to return items I really want to keep, I told them no. They gave me a huge runaround and finally said that I could return the item but that I "need to know it is responsible for you to afford the fright and possilbe tariff" (literally copied from the email I received) and then they would provide a refund... IN ZAFUL MONEY. Are you kidding me? That's not a refund, that's an attempt to make me purchase more crappy quality items from them. Never again!

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Q
7:11 am EST

Zaful stay away from this website!

I ordered something from Zaful and when I finally received my order I was very disappointed with it. Things I received looked nothing like the pictures on their website. One item supposed to be black, but I received the white one. I can't even describe the dresses I receive! Those things were not even dresses, looked more like my grandmothers curtains. Material was extremely thin and very cheap looking. I contacted Zaful customer service and demanded a refund, but they offered me only a store credit. Horrible! Don't believe any positive reviews about Zaful, they all are fake! I bet all the positive feedback's are written by their employees. I received a message asking for photos, which I sent and they just removed my trouble ticket from my account! I never was so disgusted in my life! Horrible company and extremely poor customer service. Never again!

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8:40 am EST
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Zaful defective dress!

I ordered a dress that came missing two ties at the waist. These were needed to cinch the waist in. I've sent numerous photos showing the defect. At first they kept saying they didn't receive any photos but was able to send directly. They refuse to refund the total cost of the dress. They've gone from 10% up to 50% now but are stating it was damaged in transit! The dress was made incorrectly and came in a sealed bag. This is a terrible company that will not stand by their products. Sure, you may get something made right but if you don't be prepare to spend a huge amount of time and countless emails going back and forth only to be offered a small fraction of what you just spent. Their reply was "we cannot afford to give you more"' really? I can't afford to buy a dress that's defective and can't be worn!

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R
1:16 pm EST

Zaful customer service & return policy is awful - do not buy from them

I ordered two blouses using their sizing chart. Received both, neither fit and they are cheaply made - they were shipped to me directly from China. Both were smaller than stated. I wanted to return them for refund.

Zaful's customer service wants me to 1) measure the bust, arm length, etc of the blouses and provide them with that; 2) take photos of the items and send those to them; 3) take pics of the SKU numbers and send. After that, they will send the info to some sort of committee to decide if they will refund me.

If I could have given them a ZERO rating I would have Just a warning, before you order, check out their return policy. It's ridiculous.

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M
6:08 am EST

Zaful I feel robbed!

I bought a swimsuit from Zaful and never received it. I spent days just trying to get in touch with somebody from customer service. When I finally reached someone they said that they have no idea why my item was not delivered and said that it was not their fault. They said that they can send me another swimsuit but I have to pay for it. I was told that there will be no refunds. What a joke! I will never order anything else from Zaful. Their shipping service is horrible, not to mention that products they sell are poorly made and quality is absolutely rubbish. Sizes are very small and sometimes items are also damaged. Don't waste your time and money. Zaful is just another disgusting Chinese company, avoid it!

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10:10 am EST

Zaful very disappointed

I bought a poncho from Zaful. When I finally received it I decided to send it back immediately because It was full of defects. I contacted Zaful customer service and they asked for some photos. When I emailed about 4 photos they asked for more. Ok, I sent them 5 additional photos and was told that is not enough. Now they refuse to answer me emails or my calls. Since I paid via PayPal, I contacted them and asked for help. But they told that they have hundreds of complaints on Zaful. If you order anything from them you are stupid. Their customer service is fake and all the messages you receive are computer generated responses. Zaful will never contact you for a refund.

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R
4:57 pm EST

Zaful wrong item

I ordered a dress online and received it after two months after paying $18 for it. The item shown on the website and the product I received were not the same. When I asked for a refund, they refused to give me a full refund for the product stating it wasn't the wrong item. I didn't want to ship it back either since the cost of shipping would be more than the cost of purchase. I will never buy from this company nor recommend this company ever again.

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R
1:38 pm EST

Zaful awful quality and I won't advise this company

I purchased two sweaters and t-shirt from Zaful. I got all details about the order and shipping. As well as the order arrived on time, however the labels were cut off. There were holes on the back of the sweaters. The quality was terrible and I have a feeling that the garment was from China. Don’t waste money for such bad-quality clothes. It doesn’t worth it to buy from them.

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9:26 am EST

Zaful please do not order from here!

I bought a long purple dress from Zaful several months ago. Clothes on their website look great, and I was so excited to have such a pretty dress when I only paid $30. Shipping took too long, actually over two months, but I was very happy when my package finally arrived. When I opened it I saw an ugly looking piece of something! It looked nothing like the picture on the website and material felt like sand paper. Not to mention it also had a huge stain on the back of it too. Wasn't even worth to ship the dress back because I would've lost more money. Zaful is not worth the time or frustration.

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R
11:40 am EST

Zaful damaged dress and top I never received

Horrible criminal company that does not allow you to speak to anyone. I received a very damaged dress and initially was told I had to send the dress back to China at my expense if I wanted reimbursement but that it would cost me so much I should just accept a 20% credit. This dress cost me $68.99. The top I ordered never arrived. I have an on-going dialogue with Zaful full of varying statements regarding how they will handle my situation. I have spent $96.00 for nothing and still no one will do a thing to remedy my situation. This company should be shut down.

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haydon
, US
Jan 31, 2016 8:34 am EST
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I am going through the same thing! The dress I ordered was defective, missing two ties that were needed to cinch in the waist. They are refusing to give me back my money and the last email says it must have been damaged in transit! Really? It came in a sealed bag. Right now they are saying they will refund only 50%. I want 100%. Frustrating at best. Terrible company and I hesitate to "Mail" back as somehow I doubt they will receive the dress.

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Patricia Olson Cline
, US
Jan 14, 2016 11:53 am EST

I completely agree with this review. Everything I ordered was not as described on their website. After several customer service communications they finally agreed to issue a return authorization. However, their requirement was to return by regular US postal service and NOT by any expedited means stating it would cause a delay in customs. Additionally, a tracking number would be required so Zaful could track the return. After going through all the ridiculous hoops they put me through, I discovered at the post office that it is not possible to provide a tracking number when shipped by regular post and it would cost me more to return the items than they cost due to their required means of shipping. This is how they can appear to be accepting of returns but effectively they can say that they never received the item if you don't have a tracking number to confirm you actually shipped it. The post office also informed me that China merchants make these requirements because if a package is shipped by regular mail, they do not have to pay import tax but if shipped through expedited means, they do. It's also very suspect that one of my packages was delivered to me from California--not China--but was required to return to China. Do not order from this company!

ComplaintsBoard
R
3:25 pm EST

Zaful merchandise ordered

I ordered twice from Zaful, when I came across the site I was excited finding stylist, bright and unique pieces at a discounted price. I always been leery about ordering online from a site not known. I took a chance with another clothing site and was satisfied before coming across Zaful. What I have found is that it is a knock-off merchandiser. The merchandise received is not as the image pictured. That is called bait and switch when it is not transparent or disclosed that the merchandise is not the same. "Irregularities" is not disclosure and actually the site should be shut down. The merchandise did arrive within the 15 day window, a good thing considering I was unable to track merchandise. Also the sizes received were totally wrong and the size label was cut out of an item. As consumers we need to be more discerning about where and what we end our money on. Many think that we are wealthy not realizing how hard we work for it.

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G
9:06 am EST

Zaful do not buy from this site

I ordered a dress on October and it was suppose to arrive before my mother’s birthday. Now, it is January and still no dress. I tried to call the number given on their website many times and was never able to get anyone on the phone. I also sent numerous emails asking where my order was, but received only automatic replies. What am I suppose to do now? They asked for my ticket number, I sent it to them and received an automatic reply again. They do absolutely nothing to solve the problem. This was my first experience with them and definitely will be the last. I understand business is not perfect everywhere, but I am extremely sick of it. This type of customer service is absolutely horrendous!

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K
8:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zaful misleading images & descriptions and lack of resolution to refund request

Bought some dresses from zaful.com at the beginning of December that looked and sounded lovely on their website. Upon receiving them, they are nothing like the description or images and look like sacks! The quality is cheap and trashy and even the low price I paid for them is far too much for this absolute junk! I requested a refund and was told that I could keep the dresses/sacks and they would refund me $1.30 for my $31.03US purchase! I have now launched a PayPal dispute for a full refund of my regrettable purchase. Take my advice and do not order from zaful.com, they should be called 'z-awful.com.

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A
ava l bell
, US
Aug 08, 2019 1:58 am EDT

they lost my package and i payed for it i want my money back. it says it's "unreutrnable" which is not fair because i BOUGHT it. dang zaful u rly outdid urself there. i called the number and it said, "goodbye, goodbye" and then it hung up. so what the frickity frack is going on here.

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Elena Alexa
, GB
Jul 30, 2019 8:31 am EDT

I made an order on july 5. Today is july 24. And never came. Where is my order. On the tracking page it's said that the order is delivered. It's not. Didn't came

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Riley89029
, US
Jul 02, 2019 5:12 pm EDT

I order about 9 things on Zaful. The first package with 8 items came in perfect condition with all the tracking info. The second package though, with only one item had no tracking details and it still says the same thing now. It's been about 3 weeks

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Natalia :)
, US
Jun 26, 2019 1:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered my package on June 6, half my package was shipped June 15, the other half of my package has no tracking info at all and it is already June 20. I have been awaiting my package for a while now and I need it by next week. I hope you can make this work.

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Randall Enriquez
, US
May 11, 2019 11:44 pm EDT

Hi Zaful. I was wondering when would my items arrive? I placed my order on April 16th and have not yet received what I bought. The tracker says it already arrived in my country (PH) on April 22 and is out for delivery on April 29 but I haven't got an update from Zaful. I thank you for your assistance

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Fatima Tuz Zohra
, US
Apr 27, 2019 1:34 pm EDT

I received an email of my order being shipped along with an order number on 27th of March. It's been more than 24 days and i still have not received the outfits that i ordered, that are, 'high neck embroidered top' and 'floral print flare sleeve shift dress'. I tried tracking my order but it's not showing the location of my order.

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Bharat Mohan
, US
Mar 03, 2019 6:55 pm EST

I want to change the size

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Maya Miranda
, US
Feb 11, 2019 8:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello,
The product that I bought here haven't arrived. In the tracking page said that the delivery was attempted at 14:00 28th of January. If the issue is, I wasn't at home when the delivery happened, where should i ask for my product back at?
I would like to know where's my product(bikini) please.
I hope that you can help me.
Thank you.

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Lola brady
, US
Dec 11, 2018 10:31 am EST

I ordered a swimsuit off of Zaful and yet have not received an email, any information or cannot track my order. I have the tracking number but how do I track it? It is not meant to come for a few days but I need it for Tuesday so I need to track it.

ComplaintsBoard
L
6:16 am EST

Zaful damaged items

I had quite a bad experience with Zaful. Wish I'd checked the reviews before ordering. I ordered several items few months ago. Most of the items that arrived didn't look nothing like the pictures on their website. Material was very cheap, sizes were tiny and some items were damaged. Communication was useless, they don't have any interest in helping their customers. Finally got a return postal address in China from them. But I'm not sure they'll refund my money. I'm very scared that I may have lost $300 because of them. I don't want their ugly clothes! This experience has served as an important lesson. Don't order anything from Zaful.

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9:39 am EST

Zaful awful!

I ordered a skirt on October 25th. It's now December 14th, but still there is no item delivered. They have a customer service on Facebook and it's the only way to reach them. They told that they can't give me a refund. Then I asked to resend the item, but they said that item is no longer available. I checked their website and found the skirt I ordered. So, I contacted them again and said that there is my item in their online store. They replied that information on their website is false and they are just expecting to come. But they also promised sending it to me, when they'll get my item. Well, I'm not sure if I will ever get anything. I do not recommend buying anything on Zaful. I have been waiting too long and don't actually don't need that skirt anymore. But I hope I'll get something, because I paid money for it.

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Zaful Customer Reviews Overview

Zaful is an online fashion retailer specializing in trendy, budget-friendly clothing and accessories for a young, fashion-conscious audience. The company offers a wide range of products, including dresses, swimwear, tops, and bottoms, as well as an assortment of shoes and jewelry. Catering to both men and women, Zaful aims to provide fresh, on-trend styles that are accessible to a global customer base. The website features regular sales and promotions, and provides customer service support to assist with inquiries and orders.

Zaful In-depth Review

In Summary: Zaful is a fashion-forward online retailer that offers a wide range of trendy clothing and accessories at competitive prices. The website is user-friendly with a visually appealing design, though the mobile responsiveness could be improved. Product selection is diverse, with a variety of sizes, although availability can be an issue. Pricing is affordable, with frequent promotions and discounts. The ordering and checkout process is straightforward, with multiple payment options. Shipping options are varied, but delivery timeframes can be lengthy. Product quality is generally good, with items mostly matching their online descriptions. Customer service is adequate, with a reasonable return policy. User reviews and community feedback are mixed, and while Zaful engages with its community, the authenticity of reviews can be unclear. Sustainability and ethical practices are not prominently featured, and there is limited information on eco-friendly initiatives. Zaful offers a loyalty program with benefits for repeat customers. Security and privacy measures are in place, but details on data handling could be more transparent. Overall, Zaful provides a satisfactory shopping experience with room for improvement in certain areas.

Website Usability and Design: Zaful's website boasts a modern and stylish layout that is easy to navigate. The visual appeal of the site is high, with vibrant images and a clean design that showcases their products effectively. However, some users may find the mobile experience less seamless than the desktop version.

Product Range and Selection: The retailer offers a broad array of clothing and accessories, catering to various styles and preferences. While Zaful is known for its trendiness, some customers have noted that sizes may run out quickly, which can be a limitation for those looking for specific items.

Pricing and Value for Money: Zaful's pricing is competitive, making it an affordable option for fashion enthusiasts. The site regularly features discounts and promotions, which provide additional value for money. When compared to competitors, Zaful holds its own in terms of affordability.

Ordering and Checkout Process: Placing an order on Zaful is a hassle-free experience. The site offers a range of payment options, including major credit cards and PayPal. However, there are limited options for order customization.

Shipping and Delivery: Zaful provides various shipping options, but costs can vary. Delivery timeframes are not always consistent, and some customers have reported delays. Products generally arrive in good condition, with packaging that protects the items during transit.

Product Quality and Accuracy: The quality of materials and fabrics is generally in line with the affordable pricing. Durability can vary by item, but most products are true to the descriptions and images provided online.

Customer Service: Zaful's customer service is accessible, with multiple channels for support. They are reasonably responsive and offer efficient issue resolution. The refund and return policies are standard for the industry.

User Reviews and Community Feedback: Customer testimonials on Zaful's website are mixed, with some users reporting positive experiences and others noting issues. The authenticity of ratings and reviews can sometimes be questioned, but the company does engage with its community through social media and other platforms.

Sustainability and Ethical Practices: Information on Zaful's sustainability and ethical practices is not prominently displayed, making it difficult to assess their commitment to eco-friendly initiatives and labor conditions.

Loyalty Programs and Incentives: Zaful offers a rewards program that provides points for purchases, reviews, and other interactions. Members can enjoy benefits and exclusive offers, which enhance the shopping experience for repeat customers.

Security and Privacy: The website employs standard data protection measures to ensure user privacy. While the privacy policy is available, more detailed information on user data handling would be beneficial for transparency.

Overall Shopping Experience: Zaful delivers a satisfactory overall shopping experience with a strong product selection and competitive pricing. While it compares favorably with similar retailers in many aspects, improvements could be made in mobile responsiveness, delivery consistency, and transparency in sustainability practices. Shoppers looking for trendy, affordable fashion will find Zaful to be a viable option, but should be aware of potential size availability and delivery timing issues.

How to file a complaint about Zaful?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zaful in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Zaful. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Zaful on ComplaintsBoard.com.

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