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Z Gallerie
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4.4 367 Reviews

Z Gallerie Complaints Summary

29 Resolved
48 Unresolved
Our verdict: Engaging with Z Gallerie, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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9:16 am EDT
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Z Gallerie inaccurate delivery dates, hassle refund process

We ordered the Riley Bed in March 2017 after seeing it in person in the Atlanta location. We called the store and ordered the bed and was told it would be 8- 10 business weeks due to its “custom” status. On week 11 we still hadn’t heard anything so I called customer service who basically told me it would be another month. I called the store location to see if this was correct and the rep told me that it was incorrect and we should be receiving the bed in 2 weeks. I was slightly annoyed seeing as we had already waited the full 8 to 10 business weeks but I said okay. We received an email shortly after saying the delivery company would contact us by the beginning of next week to set up a time. They never did.

From this point, I went back and forth with zgallerie several times to get the status of our order. It was one story after another. One time frame after another. Finally a rep told me that the headboard had not arrived at the delivery company with the rest of the bed. She said she could not give me a definitive timeframe but it could be another month. At this point we cancelled our order as we were fed up with the runaround. She cancelled the order and said we would be refunded in 5 to 7 business days.

7 business days comes and no refund. I literally go back and forth with zgallerie for the next month after being promised a refund date at least 3 different times to no avail. One instance even being told that a rep forgot to submit the paperwork to a manager for the refund to be approved. Other reps would say the money was going to be refunded on a certain day and it never was. There was never a manager available to speak with concerning the matter and the when I agreed to let one call me back, they never did. Finally a rep explained that they were having trouble locating the headboard and accounting would not process the refund until they knew if zgallerie was in possession of the headboard or the delivery company… neither having anything to do with me or my money. Finally the headboard was “found” and the money was deposited back into our account in early August 2017. I would not recommend this company at all as they cannot give you an accurate time on deliveries OR refunds, they seem to be completely disorganized and disconnected from their warehouse/delivery process. They also don’t appear to care to want to make things right after they have dropped the ball. For the cost of the items, they should definitely put more quality into their service.

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1:47 am EDT
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Z Gallerie roberto bed order # 874038

I purchased a Roberto bed online in the beginning of September 2016 and still have yet to receive an appropriate bed. The first time they showed up for the delivery (which was delayed) the frame was so bent it couldn't even be used as a loaner until the replacement was shipped. The second time, they stripped the screws and several stains were on the headboard. Third time, a no show from the company after I took the day off to be home to receive the bed. Apparently the shipping company sent it back to southern CA instead of my house. Fourth time, discoloration spots all over the headboard, which customer service had the audacity to tell me it was normal and that she was very familiar with the fabric. I was rightfully upset with that, as I too am familiar with this type of fabric and know that it is not acceptable. Worst customer service I have ever dealt with with no real intention on trying to make it right.

The last time I spoke with someone was in May where I was told that the bed should be here my the end of May/beginning of June. Then later in the month of June, I received an email that it would be delivered the beginning of July. Well I haven't even heard if the bed has been shipped and is ready for inspection so I doubt it will be here anytime soon.

Despite really liking the Zgallerie look, I absolutely refuse to buy anything from here again. Not worth the hassle. I will stick with spending more at Restoration Hardware to not have to deal with these kinds of issues.

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12:50 pm EDT
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Z Gallerie vapor sectional 10+ weeks delivery

I went to the local Z Gallery Couch on Feb. 17, 2017 to place my order for a custom Vapor Sectional. I was made aware that ordering custom furniture would take 8-10 weeks but could possibly come sooner. I was ok with this however I received no updates from the company in regards to where my couch was at in the process and every time I called the customer service like I was given a new ETA on when I should expect to hear from the delivery company. Today I called to ask for an update/eta of the furniture and was told Mid to late March after being first told mid to late April and then early to mid May. They are apparently waiting on one piece. I asked why does that piece take 10+ weeks to arrive as the only thing custom on the order was the fabric I purchased. She said I would be hearing from the delivery company in early to Mid May. None of my questions are answered directly. Very frustrating as I would have definitely sought a better alternative had I been aware that I would be looking at a turn time of 12+ weeks for delivery. At this point I am not sure when I am to expect my furniture and am very dissatisfied with the customer service. If you are not going to make the date as promised in store and on your site good customer service practices would be to advise the consumer rather than leave them in the dark.

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1:57 pm EDT

Z Gallerie product not delivered/ order took 12 weeks not 6-8 weeks

I thought Z gallery was a High End store and while the furniture looks high end the entire process after the bed was ordered is anything but High end. I ordered the bed Jan. 10th and was told the bed would be in in 6-8 weeks. It even states this on the zgallerie's website. I asked if it was possible to get the bed by my
Blog irthday Feb. 24th. OK my birthday was a little early in the order process as my Birthday was Feb. 24. Moving forward now no one called to say my bed was not going to be in by 8 weeks. I had to keep calling to find out when. I was told the bed would be ready by the middle of March. I called the store around the 17th of March and the bed was still not ready. This past week on Tuesday someone called my phone and all they said" was I have the furniture you ordered. (End of conversation) because when I asked "what furniture" all I could hear was dead air and the person breathing. Next I asked who do you work for and again I hear the person breathing and then I hear the person speak Spanish. I got scared that it was a call like our TV station had warned us about and hung up. I got another call from a person who was speaking Spanish and he said we are here to deliver you furniture today. I asked who are you with an and what are you delivering and this person could not answer. Since no one could answer my questions and no one had called before this call to say my bed was in I thought this was a prank call and scary call at that. I called the 2 places I order furniture one being Zgallerie and they checked and said" yes your bed is in so you don't want them to deliver your bed? Why? I said " I am at work and had no prior knowledge that my bed was going to be delivered today. I told the person someone should have called ahead to set up a delivery date and that never happened. Next I asked if I could get the bed this Sat. April 22nd? The person at the store said "we cannot speak for the delivery company let me get you their number". I spoke to Valentina at the delivery service and she said "I cannot speak for the local delivery company on dates because I'm in FL. At the corporate office. Valentina called the local company and called me back to say sorry we cannot deliver the bed on Sat. Our delivery drivers are out of town on Sat. I called the store and asked if Z could get a different delivery company then I was told " it was looking like I could get the bed early Sat. 4/21 by 8 am. Fri. I called the store 3 times to check the delivery of my bed and the last time I called I was told no they were not going to be able to deliver it today 4/21. I was told that a message was sent to the top people at zgallerie and as of yet nothing has been resolved. This delivery of my bed is a phissaco and has been handled unprofessionally. This high-end store does not offer high end delivery of your products. I want my money back since nothing has been as promised. Cyndi Burns
Sent from Yahoo Mail on Android

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9:00 am EST

Z Gallerie the # customer service

Purchased 15k worth of furnitures from them. Ordered in beginning of November now it's February I'm still waiting for my things to get delivered. Most of the items that I got from them was chipped and broken! Horrible customer service. It's a joke. Who's really in charge? Why are they in business?
I will never purchase anything from them because of their services. The reps are extremely rude and they put you on hold for hours and you still don't get any answers from them.

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4:21 pm EST

Z Gallerie customer service and return policy

Order #956930. I ordered 7 drapery panels on Jan. 3 for $699.93, $99.99 ea. They arrived and I discovered I needed 3 more. Went back online and couldn't find them. Called and found them in stock out-of-state, order #966321. They had been discontinued and price reduced in the few days between orders. I called customer service online to get a price adjustment. I was waiting on hold for 36 minutes only to be told they don't adjust prices. I would have to go to the store and return everything and buy them back. I ordered online as it's not easy to get to the closest store. Called the store to let them know I was coming and they wouldn't issue a price adjustment either. I spent $900 and find they are not returnable and you won't issue an adjustment. I've never experienced such a terrible return policy or poor customer service. I've owned 3 companies that purchased almost exclusively from you, spending tens of thousands. I will no longer be a customer.

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10:32 pm EST

Z Gallerie alton chandelier

I provided a rating on the piece of $800 garbage I bought from them and tried to list it on the rating of the item and they DID not publish it...they only want good reviews, not the honest reviews. Customer "Service" is a joke. They are rude! The quality is non existent, it's over priced Chinese junk. The attitude when you receive in the item you have already paid for is extremely poor. When you ask to see the item packed in a box before you have to carry out yourself with zero assistance is that if you have a problem you can bring it back which is ridiculous when you purchase a 28 pound chandelier that requires a professional electrician to install. There broken and bent pieces that were not visible until the piece is assembled...I DO NOT recommend anyone to work with these people, I certainly won't! Nothing is available to purchase in the store that is of any size, it all has to be ordered, but it MUST be paid in advance, in full.

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11:29 pm EDT

Z Gallerie poor quality furniture; worst customer service!

I first contacted z customer service regarding the horrible cushions on my z gallerie stella sofa right after they were delivered (August 2013). It took innumerable phone calls and email exchanges before the cushions were finally replaced. When they were, they were no better than the original ones, but I had no fight left in me!
I am 110 lbs and live alone. When I have guests, none could have created the wrinkly unacceptable mess they have become in only 2 years.
I also purchased the costly stella chair and ottoman (Which look better, because they are rarely used).
Also, at the time I received the "replacement" cushions, they left them in at my front door, and when I contacted customer service (Again after several attempts) about what to do with the originals, I was told to just "dispose of the original ones." not easy considering the huge size. I had to take them to our local dump and pay a $35 fee.

Recently, I decided to read the reviews and come to find this was a known issue at the time.
Got the band-aid, but the wound is a reality still till this day.

At this point, I cannot trust the "fix" in the cushions they have claimed in response to numerous customer complaints.

Prior to this, I was a loyal z gallerie customer as far as accessories and artwork, but have lost all trust and confidence in your furniture and customer "care."

I emailed customer service photos of my couch when first delivered
(8/2013) & current pics (8/2015).

No surprise - no response from z!

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9:27 pm EDT
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Z Gallerie customer service, returns

I recieved some gifts on my wedding registry. They were purchased before the wedding. I tried to exchange them or get a gift card and was told that I couldnt as the people bought them when I put my registry up and it was over 30 before my wedding. What! I got them at my wedding. This has to stop it is stealing and lying to the customer. They should have a return policy if you have a an item that we stock and that is not on sale you can get an exchange, also if we carry it and it's on sale you get the sale price. That is got to be the law.

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MkStItCh
West Seneca, US
May 30, 2015 6:47 am EDT

It sounds like the company has a 30 day exchange / return policy...
If it has been over 30 days then what did they do wrong?
In addition, you said you put the items on your registry so Why would you want to return them for credit?
If anything, it sounds like you put things on the registry so that you could return them for credit so if anything that would make you the dishonest one not them.

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2:33 am EST
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Z Gallerie worst experience ever!

My wife purchased a painting and wanted to exchange it with a different painting to match the decor in my office. The store manager Michael was very rude and would NOT exchange it! She left the painting there and now we must take them to small claims court because even their customer service was no help and will not issue a future credit and now they are claiming the painting was thrown away, discarded because we didn't come back to pick it up? I wonder how long Z Gallerie will stay in business by the way they are treating their customers? Hopefully, you will NEVER shop from them!

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11:39 am EDT
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Z Gallerie horrible qualilty/worst customer service

Purchased a montecito dining table from zgallerie. It took 2 months and 3 tables later to get my final table. My final table is still not perfect. The first 2 tables were defective and the extension leaf was broken on one side. The first delivery service also left two huge bolts missing when assembled. I have a stack of notes from contacting customer service. Customer service was the worst I have ever dealt with. They were unwilling to call back, unknowledgeable, pushed the blame back on vendor, and gave me the run around. I got so fed up that I feel like I settled for the 3rd table that was still not perfect. They ended up sending me a fed ex gift card for $200.00 (Had to go to the highest customer service manager). $200.00 i'm sorry for a 1300.00 table! I used the $200.00 gift card to help purchase an eclipse chandelier. Was told the light would be delivered to store and I could pick up in 3-4 weeks. Wrong, the sales lady was wrong. The light was a "special order" it's 5 weeks later and I have talked to 4 different customer service reps who again, refuse to call back, push the blame on the vendor, and refuse to go out of their way to get me details of the new eta. I was just told that the light will now have a total eta of 9 weeks and will not be able to be picked up in store. Had to speak to a manager to get my order cancelled and refunded. Never again. Beautiful things, but the quality and service is the worst I have ever seen or dealt with.

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12:46 am EDT
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Z Gallerie product is not what I ordered

In March, we were finally ready to purchase a brand new sofa, and headed to Z Gallerie. I really like the style of the sofas that they have, and being able to choose our own fabric and have the sofa "custom made" was a big plus for me. After 4 visits to the store, we finally chose the Soho Sofa in the Graphite fabric. The swatch was a dark grey, and we happily paid the $1200 for the sofa. About 5 weeks later, the sofa was delivered to our home. When I got home from work, I felt sick. The sofa was PURPLE. I had planned on posting before and after pictures of our living room, but with a purple sofa, I was beyond embarrassed. I wouldn't even take a purple sofa for free, let alone pay $1200 for it! Having studied interior design, I went to work searching for what other colors in the room could be reflecting and making the sofa look purple. We bought a new rug with grey in it, hoping to make the couch appear more grey. It didn't work. We painted the walls in the room a cooler color hoping to make the couch appear more grey. Also didn't work.
Every Time I walked into the room, this giant Barney-looking sofa stared back at me, and it's embarrassing to have spent such a large amount of money on something that I dislike SO much.
Last week, we took one of our sofa cushions into the local Z Gallerie store to compare it to the swatch. They were totally different colors! The swatch is a dark grey, like we chose, and our sofa cushion was purple! The Z Gallerie employee even agreed that they were two very different colors and gave us the Customer Service number. After calling, emailing, and sending photos of the swatch on top of our cushion, I was told that we got exactly what we ordered, and that over time, the couch color will "lighten up". So they're telling me that their product is such a low quality, that I should expect it to fade, and that the faded color is what I want/ordered? How long will it take for my $1200 sofa to fade to the color that was misrepresented in the store? Should I put it out on my back porch so that the sun can "lighten" it up to look like the swatch which we chose from? I understand variations in color and would have been totally fine with a lighter or darker grey than the Graphite swatch. However, paying $1200 for a purple couch is not what I agreed to. Now I have to figure out whether I can live with a couch that makes me sad, sell it and try to recoup some of the cost so that I can purchase a sofa somewhere else that cares about their customers and doesn't deceptively display incorrect color swatches to choose from, or pay more money to get it reupholstered to a fabric of my choosing. Had I known that the "variations in color" could mean a totally different hue, I would have never invested that much into a sofa. And if this is an example of their standard of customer service, I will not be giving my hard-earned money to them any longer I will be sure that everyone I know hears the story about the "Barney" couch, and how they refused to do anything about it.

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7:46 pm EDT
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Z Gallerie defective product

After receiving a much admired mirror, it was purchased for me as a Christmas gift in 2009. The mirror is currently hanging in my dining room amongst many other Z Gallerie accessories. About four months ago I noticed smoking looking round circles on the front of the mirror. I spoke with the sales associates at the store and was told that I had to contact customer service being that it was purchased over a year ago. Customer service informed me that unless I had the receipt, there was nothing they could do. They couldn't offer any suggestions at all, it wasn't their problem. They know its their merchandise and they won't stand behind the product. I had selected bedroom furniture from the store and after this experience, I will purchase from somewhere else. Very disappointed in their lack of customer service.

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dcombs
, US
Jul 06, 2011 2:56 am EDT

STFU, PerkinsMathew. SPAM.

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7:40 pm EDT
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Z Gallerie defective product

After receiving a much admired mirror, it was purchased for me as a Christmas gift in 2009. The mirror is currently hanging in my dining room amongst many other Z Gallerie accessories. About four months ago I noticed smoking looking round circles on the front of the mirror. I spoke with the sales associates at the store and was told that I had to contact customer service being that it was purchased over a year ago. Customer service informed me that unless I had the receipt, there was nothing they could do. They couldn't offer any suggestions at all, it wasn't their problem. They know its their merchandise and they won't stand behind the product. I had selected bedroom furniture from the store and after this experience, I will purchase from somewhere else. Very disappointed in their lack of customer service.

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Dr. Sujata Mukherjee
, IN
Dec 12, 2013 1:57 am EST

I had ordered a Portico double bed sheet with 2 pillow covers as shown in the site, but a bedsheet of different design has been sent to me on 10th dec 2013, please contact me regarding this problem and solve it immediately.

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8:29 pm EST

Z Gallerie do not purchase furniture from them

Z gallerie has beautiful pieces, but has innapropriate delivery. Item took over 1 month to arrive at my home. Furniture arrived damaged, second delivery took another month to arrived, arrived damaged as well. Customer service kept me on hold for 48 minutes, and third delivery was arranged. Third delivery arrived missing parts. 3 months later, I am still waiting on my bed delivery. I have not received a follow up call from Z Gallerie. Attempted contacting customer service today, but was left on hold for 43 minutes once again. Im a very frustrated customer. I wish I would have purchased furniture from a local furniture store. I will NEVER purchase furniture from Z Gallerie again.

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JFC325
Chantilly, US
Mar 14, 2013 8:17 pm EDT
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The worst customer service experience ever. on hold for 30 minutes or more and get hung up on. waiting for refund for over 5 months. DO NOT BUY FROM THEM

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9:53 pm EST

Z Gallerie poor service

I purchased a platform bed from Z-Gallerie at a cost of $1, 000.00 and a dining room set in June of 2010 at a store in Alpharetta, GA. With the high cost of their products you would expect top quality service which in my experience is not what we received. Apart from having to wait 3 months for the products to arrive at their warehouse, after placing the order and paying in full, the delivery company they use did not check to ensure all parts were in the truck. They omitted to include the HARDWARE and the LEGS for the bed. I was told told that there was nothing they could do and I would have to wait until they got back and I was contacted.The following afternoon I received a call from the delivery co. and was told that the parts would be shipped out and I could have them come back out to assemble the bed(Note:We paid for delivery and assembly)A week later nothing came and I called their head office in CA. I explained to them the situation and was told the missing items would shipped via Fed-x. They were shipped out 12/3 but Z-Gallerie used the cheapest service Fed-x provides and our items arrived on 12/9 at 7:47pm and left at our front door. You would think with what one pays for their products they would at least send it 2nd or 3rd day air. What was really surprising that after all the nonsense, they once again forgot to ship out the legs...Again I called CA and was told that the parts dept. was not available and they would have to either order them from the manufacturer or pull them from another product if in stock as they do not keep spare parts on their products.Their rep couldn't even commit to a replacement and the only thing that they would be able to do was to refund the money.

My order was placed on 6/18/10 and to this day I'm still trying to get our bed properly delivered.I don't even want t hem to come back out to set it up. DO NOT BUY FROM Z-GALLERIE! You're better off going over to BOVA or BOCONCEPT! At least you know they emphasize the importance of QUALITY customer service.

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2:30 pm EDT

Z Gallerie Poor customer service

I have spent my career in a public service field and know the importance of "the customer". Apparently, Z Galleria does not grasp this concept.I am continually disappointed by the lack of "service" that exists in many stores and service organizations.

And ironically, it is part of the reason we have established a consulting firm that addresses the "customer experience" needs. If stores like yours continue to treat patrons as I was treated today, Internet shopping will continue to see growth, and people like me who like to to business in person will migrate to using the web. Less of a chance to be humiliated and disappointed.

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10:40 am EDT

Z Gallerie avoid

Z Gallerie has some of the worst customer service I have ever experienced at a retail store. With that said, let me be clear. I am not as much referring to the workers in the store. They were at least nice and tried to help (although I do feel they misrepresented things). However, when contacting customer service to discuss my concern, I was essentially told "tough luck - there is nothing we can do." In every conversation I had, it was clear they couldn't care less if I ever bought another thing at this store (I won't!).

Bottom line - I bought a sofa from the web site (they didn't have one in store) - spent $2, 500 for "down cushions" and essentially got hard, foam cushions. I could have gotten that for $1, 000 somewhere else but I paid more because I thought I was getting a higher quality product. Not true. Add insult to injury - they treat their customers like crap.

Only buy if you know for sure you won't have any issues. If you do - they are likely to tell you what they told me - "sorry, nothing we can do."

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12:39 pm EDT
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Z Gallerie waited 5 months and never recieved

I ordered the Bourghese Chest online on Oct 22, 2009. It is now March 22, 2010 and I still have no chest. The dresser was sent back 3 different times because it did not pass the quality inpsection once it reached the delivery company. The ZGallerie customer service representatives are horrible and not helpful at all. They should go above and beyond to please their customers and absolutely do not. This has been a huge inconvenience. I have been living out of boxes waiting for this dresser. I could have ordered something from another furniture company long ago had I know what I nightmare this would be. Needless to say, I canceled the order and will never purhcase a piece of furniture from ZGallerie again!

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4:17 pm EST
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Z Gallerie horrible customer service

I am writing to complain about the horrible experience I have had with Z Gallerie. They took over 3 months to deliver a product that was the wrong color when they told me I would have the buffet within a month. Customer Support was horrible they were not helpful in the slightest bit and told me after they sent a second piece of the same color that there is nothing that they can do. Finally I had the delivery company bring the piece down to the store to have the store manager confirm that the color was WRONG! Finally they said that they would take the piece back which they did, but after over a month they had still not refunded me. Then mysteriously a purchase was made on my credit card that I had in my possession. I refuse to shop at this store ever again due to their poor customer service. I mailed in a letter to the credit dispute department and some how they never received it. I will never again do business with this company!

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Z Gallerie Customer Reviews Overview

Z Gallerie is a lifestyle brand offering a range of contemporary home furnishings, art, and decor. Their product line includes furniture for living, dining, and bedrooms, as well as lighting, textiles, and decorative accessories. With an emphasis on fashion-forward designs, Z Gallerie aims to provide customers with stylish pieces to create distinctive spaces in their homes. The company also offers a selection of outdoor furniture and entertaining essentials. Customers can shop online at zgallerie.com or visit one of their retail locations.

Z Gallerie In-depth Review

In Summary: Z Gallerie offers a sophisticated online shopping experience with a focus on high-end home decor and furnishings. The website is well-designed and easy to navigate, providing a seamless user experience across various devices. The product range is extensive, featuring a variety of styles and categories, though prices tend to be on the higher side. Customer service is adequate, with multiple support channels available. Shipping and delivery services are reliable, and the return policy is standard for the industry. Customer reviews are mixed, with some praising the quality and aesthetics of the products, while others note high prices and occasional customer service issues. Z Gallerie has a notable social media presence and engages with its customers actively. The company demonstrates a commitment to environmental and social responsibility, which is increasingly important to consumers. Overall, Z Gallerie offers a premium shopping experience for those willing to invest in quality and style.

Website Navigation and User Experience: The Z Gallerie website is user-friendly with a clean and modern design. Navigation is intuitive, allowing customers to easily browse through the various product categories. The site's mobile responsiveness is commendable, ensuring a consistent shopping experience across different devices.

Product Range and Selection: Z Gallerie boasts an impressive selection of home furnishings and decor. The variety of products is extensive, with clear categorization that simplifies the search for specific items. However, availability can sometimes be an issue with popular items being out of stock.

Product Quality and Aesthetics: The products offered by Z Gallerie are generally of high quality, with a focus on luxurious materials and stylish designs. The items are built to last, though the higher price point reflects this level of quality and aesthetics.

Pricing and Value for Money: Z Gallerie's pricing is on the higher end, which may not suit all budgets. While the quality justifies the cost to some extent, it is important for customers to compare prices with competitors. Sales and discounts are available, providing opportunities for better value.

Customer Service: Customer service is responsive with support available through phone, email, and chat. Issues are generally resolved in a timely manner, though experiences may vary.

Shipping and Delivery: Shipping options are varied, catering to different needs and preferences. Delivery is timely, and products are packaged with care to prevent damage during transit.

Return and Exchange Policy: The return process is straightforward, with clear guidelines provided on the website. Refunds are processed in a timely manner, and the conditions for exchanges are reasonable.

Customer Reviews and Testimonials: Customer satisfaction levels vary, with some customers expressing great satisfaction with their purchases, while others have had less positive experiences. The trustworthiness of reviews is generally good, providing potential buyers with a balanced view of the products and services.

Payment Options and Security: Z Gallerie offers a range of payment methods, including major credit cards and financing options. Transaction security is taken seriously, giving customers peace of mind when making purchases.

Loyalty Programs and Incentives: The rewards program details are clearly outlined, offering membership benefits and exclusive offers to frequent shoppers, which enhances the overall value for loyal customers.

Social Media Presence and Engagement: Z Gallerie maintains an active presence on social media platforms, with high-quality content and regular interaction with customers. This engagement helps to build a strong community around the brand.

Environmental and Social Responsibility: The company has made efforts to implement sustainability practices and ethical sourcing. Their community involvement reflects a commitment to social responsibility, which resonates well with eco-conscious consumers.

Company History and Reputation: Z Gallerie has established itself as a reputable player in the home decor industry with a history that speaks to its experience and standing in the market. While specific industry awards and recognition were not detailed, the brand maintains a positive reputation.

Overall Shopping Experience: The overall shopping experience at Z Gallerie is geared towards those who appreciate luxury and style. While improvements can always be made, such as more competitive pricing and enhanced customer service, the final verdict is that Z Gallerie is a solid choice for quality home furnishings and decor.

How to file a complaint about Z Gallerie?

Here is a comprehensive guide on how to file a complaint against Z Gallerie on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Z Gallerie in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Z Gallerie. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your complaint.

Follow these steps carefully to effectively file a complaint against Z Gallerie on ComplaintsBoard.com.

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Contact Z Gallerie customer service

Phone numbers

+1 (800) 358-8288 +1 (877) 622-5314 More phone numbers

Website

www.zgallerie.com

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